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    Planet Fitness

    2.5 (127 reviews)
    Special Hours 12:00 am - 10:00 pm
    Updated 3 months ago

    Services - Planet Fitness

    Personal training

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    Tiara L.

    This gym is the worst when it comes to customer service. Although kept clean it's probably because they deny everyone who legit has a membership or guest. Today October 29, 2024 Diana the front desk denied me because my boyfriend who has me on his guest list with my own barcode has denied me to come in workout and better myself. This inconvenience has cause me strain. I have relocated from Washington DC and my partner works he can't be with me all the time. I was told they cannot let me in because he is not here. I asked for a policy notice and they don't have one just word of mouth. I don't do well with people who don't have a heart or show favor. I could ignore her and keep doing my thing however I won't. The current manager name is Gio who won't be here until 1230pm wow! So I looked up the policy online and it says I CAN enter without the Black Card member. I have gotten permission from him and they refuse. Customer service is absolutely no help! I would never support PF in my life or refer them. There is NO benefit for these made up rules.

    Martha V.

    No está en buenas condiciones esta máquina No está en buenas condiciones esta máquina

    Mari V.

    The gym is spacious and has plenty of machines available even on their peak hour. What I like is that ever goes and does their thing. I haven't noticed ppl trying to show off or walk around all cocky. Parking can be a little crammed if it's a busy time. Especially because it shares the parking wIth other business. You can always park towards the back side but I personally don't like to since it's dark and empty. The staff is ok. They'll greet and say bye at times. It's fairly clean. There are 3 regular showers and a handicap shower. There are changing rooms available and of course bathroom stalls. The thing thatt bothers me is that the hooks for the showers are broken in all except one. Those are really needed to hang out towel. Not sure why those are not being replaced or fixed. They sell combination locks for the lockers in case you need one for $6. Options: $10 a month - I think this one is best. $22 a month - Here is where I was deceived when I first called to get information on signing up. I wasn't told that there is a limit to the gyms I can go to. Apparently they are grouped by location. So when you sign up in a city you can only go unlimited to the gyms in the area/within the group. If you go outside the area then you can only go a specific amount of times (ex: 5 times in a month). Also when you take a guest they need to have an ID with them in order to go in. That's a pain. I tried taking my niece who is in High School. They asked for an ID. I left. I'm actually going to cancel the black card and get the $10 a month instead. I'll save money sInce I don't use the "perks".

    See the yellow circled area saying it can be canceled by email

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    30 days ago

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    24 days ago

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    2 months ago

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    6 months ago

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    2 months ago

    Workers are rude, stuck up they don't greet anyone ,it's better if they hire people with some sort of customer service

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    2 years ago

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    11 months ago

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    1 year ago

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    1 year ago

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    10 months ago

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    3 years ago

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    1 year ago

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    2 years ago

    Soap.. soap.. soap.. why are the soap dispenser in the bathroom always out while I see a bunch of staff members together joking around.

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    1 year ago

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    4 years ago

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    6 years ago

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    5 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    8 years ago

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    2 years ago

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    3 years ago

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    7 years ago

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    6 years ago

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    3 years ago

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    4 years ago

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    9 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    Showers never have hot water. The tiles and shower curtains have mold on them. The handicap shower isn't fit for someone with disabilities.

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    4 years ago

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    3 years ago

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    3 years ago

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    8 years ago

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    2 years ago

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    8 years ago

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    3 years ago

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    7 years ago

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    Page 1 of 4

    Planet Fitness Reviews in Other Languages

    Ask the Community - Planet Fitness

    I was told the gym is only operating at 10% capacity at this time. What is considered 10% capacity for this particular gym?

    Hi there, Tessa! As our clubs are independently owned and operated, I'd suggest giving your home club in El Monte, CA a call to learn more about our capacity limits at this time: (626) 401-1100 | planetfitness.com/gyms/el-monte-ca. Thanks!

    Does this gym have sauna?

    Hi there Kurt, thanks for reaching out! In order for us to keep our rates affordably low, we do not offer saunas at our clubs. We do have some awesome amenities like our HydroMassage beds included with our Black Card membership. Explore a club near… Read more

    Is the gym open?

    Hi there, Hanna! At this time, friend, we don't have an update to share with our El Monte, CA club members as yet. Once we receive the update to reopen safely, we promise we'll keep you updated on reopenings on our local Facebook pages and club… Read more

    Does the gym have squat racks?

    They have assisted bench press that some people use as a "squat rack". Just move the bench out of the way.

    Can black cars guests use massage chairs?

    Unfortunately I feel this is the only downfall as it's just my husband and I who go everyday of the week and it doesn't make sense for him to get his own membership to be able to use the spa amenities. I feel there should be an add on to your… Read more

    Do you guys have woodway machines or any other self powered treadmills?

    Thanks for reaching out to us, Christina. Most of our treadmills are LifeFitness machines, but we'd love for you to come in for a free tour so you can see all the fitness equipment we have to offer at our Planet!

    Debating on signing up with PF. Do the treadmills incline?

    Thanks for your interest in our Planet, Deborah! Our treadmills do indeed incline, and we'd love the chance to show you them in person. We hope to see you soon!

    How pack is it on weekday around 7pm?

    Please see one of our PF staff members at the front desk to receive insights on how busy it is so you can plan around this. Hope this helps.

    When are the tread mill tv Channels gonna be fixed? Also again 1 channel USA Olympics & 2 Channels 700 club

    Thanks for reaching out to us, Frances. We encourage you to speak to a team member, the next time you stop by. They would be happy to update you on any maintenance in progress.

    View All 13 Questions

    Review Highlights - Planet Fitness

    The gym, bathrooms, showers, facilities are super clean.

    Mentioned in 4 reviews

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    Hiitory

    Hiitory

    4.7
    (23 reviews)
    1.7 mi

    I'm someone who gets overwhelmed in big box gyms. Machines intimidate me, and half the time I don't…read moreknow what I should be doing. Training at Hiitory feels completely different. It's a private space, full attention on me, and I never feel lost or embarrassed. I'm training with Rose, and she is great. She really listens to what I want to achieve, and every session is customized exactly to my needs. She pushes me just enough--sometimes I feel like I can't finish a set, but she's always right there encouraging me and making sure I don't fall apart or injure myself. The entire team is super cool, knowledgeable, athletic, and genuinely professional. You can tell they're educated and trained in what they do. Because of that, I feel supported, safe, and motivated--finally.

    **Fundamental Failure of Contracted Service (Muay Thai) Still Demands 40% Penalty! If you are…read morepaying for a specific specialty service like Muay Thai or boxing, beware: the gym will not honor the service and will penalize you heavily when they fail to deliver. I purchased this PT package ONLY for Muay Thai instruction, the only Chinese-speaking female coach. I made it clear this was my only reason for signing up. Soon after, the coach left. The most critical issue is that the gym is now completely unable to provide the specific Muay Thai service that I paid for, as this particular coach specialty is no longer available. The gym's inability to continue providing this core, specific Muay Thai service--which was the fundamental basis of my purchase--constitutes a Material Breach of Contract. I requested a refund for my 16 unused sessions. The gym insists on deducting an unreasonable 40% transition fee based on a clause intended for customer cancellations. This penalty is inapplicable because the gym breached the contract first by completely discontinuing the core Muay Thai service.

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    Hiitory
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    So Fit SoCal

    So Fit SoCal

    4.9
    (55 reviews)
    4.0 mi
    Available by appointment
    Free consultations

    I highly recommend Wilson for chronic back pain and body imbalances…read more I've had back issues since high school that turned into years of poor posture especially once I started working and sitting even more. My entire right side was off, from my toe, knee, hip, back, even up into my shoulders. I just had no idea what the root cause was or how to fix it. I've seen MANY physical therapists throughout the years, tried acupuncture, and gotten regular massages. Unfortunately none of them provided relief for more than a few days. I also worked with other trainers before, but they trained me in more generic ways and overlooked my imbalances. Sometimes it would make my pain got worse. I moved to this area a few months ago and was referred to Wilson. I immediately felt a HUGE DIFFERENCE just from our discovery session. He picked up on issues in my movement just by watching me do a few exercises. He used the massage gun to loosen muscles I didn't even know were contributing to my pain. He explained exactly tight, what was weak, and how everything connected. He told me I'd feel better within two months... but honestly, I started feeling better within just TWO WEEKS of seeing him twice a week. This is genuinely the best money I've ever spent on my health. I'm definitely stronger, more balanced, and NOT IN CONSTANT PAIN!! I can go on longer hikes and spend more time walking my dog without stopping to massage my back... I can't recommend Wilson enough, especially if you feel like nothing else has worked.

    I've had the pleasure of working with Tina for the past 2 years, both in one-on-one training…read moresessions and group classes. Tina is not only professional, knowledgeable and motivating, but also incredibly friendly and easy to connect with. I've truly enjoyed working out with her...We laugh, we talk, and over time we've built a genuine rapport that makes every session something I look forward to. It feels like I'm training with a friend who just happens to also be an amazing coach and really cares about your progress. She also communicates well, takes the time to answer my questions, and is reliable with scheduling. She shows up consistently prepared and fully present for every session, which I really appreciate. In our personal sessions, she took the time to understand my goals and helped me build strength, consistency, and healthier habits in a way that felt sustainable and encouraging. In group classes, she brings that same energy...warm, inclusive, and always making sure everyone feels seen and supported. I also want to share appreciation for SoFit SoCal. It's a clean, welcoming space with a really positive atmosphere that makes it easy to show up and stay motivated. I'm truly grateful for both Tina and SoFit SoCal for being such an important part of my life and health. I couldn't recommend them more highly.

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    So Fit SoCal
    So Fit SoCal
    Nourish well, move daily, and let every small choice push you.

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    Nourish well, move daily, and let every small choice push you.
    Reason Fitness

    Reason Fitness

    5.0
    (113 reviews)
    2.5 mi

    UPDATE - AUGUST 2025…read more Over four years and 500+ sessions later, I can say with confidence: Reason Fitness is still the last stop on the road to better health and real results. I've dropped into many CF gyms while traveling, and it's always a relief--and a joy--to come back to Reason. The coaching here is next level. (Kara, Luke, Ed, Lauren to name a few...) Since my original review, these standout coaches helped transform my son into a serious athlete and, ultimately, a United States Air Force Academy appointee. Special shoutout to Coach Ed, who played a key role in getting him physically prepped for the intense USAFA requirements. I'm proudly part of the 5:30 AM crew (the finest hour, in my humble opinion). But no matter when you go, the community is welcoming, down-to-earth, and fun to work out with. One of Reason's true strengths is their ability to attract people who are ready to do the work--and to gently filter out those who aren't quite there yet. They also have a gift for hiring coaches who are not only highly skilled but also genuinely enjoyable to be around. Reason works with you, 1-on-1, to map out a plan that fits your goals--whether that's strength, weight loss, mobility, or just feeling better in your skin. You'll find all shapes, sizes, and fitness levels here. This is not a mirror-lined vanity factory. No egos. No robots. Just people doing the work. If you're serious about making a change--and want a place that will meet you where you are but won't let you stay there--Reason is it.

    My husband and I have been attending Reason Fitness gym since January 2024. Trainer Coach Drew…read morehelps us be more mobile, flexible , stronger and healthier. We go twice a week and work real hard . There are times when we feel exhausted afterwards. Drew challenges us and has helped us built a better foundation for our health. Every week we are getting stronger and stronger. We are healthier as we work on eating less fat, lett sugar and increasing our protein intake. If you want to get healthier I highly recommend checking this gym out . They have group classes along with personal training.

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    Reason Fitness
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    Planet Fitness - gyms - Updated July 2026

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