The Norwalk CT location is Way Too Noisy! The music that is blasting in the space during my times there is cranked up to almost 80 db as I have tracked it on my iPhone app. That is too loud for me to hear my music through my earphones. read more

Was visiting CT and decided to go to this gym location. It's definitely a different atmosphere vibe from nyc. It's bigger, and equipment are spaced out and are working! I like how there are more than 1 machine of the same kind to make way for other people. Bathrooms are on the same floor, and the black card spa is of decent size. One star down because gym etiquette is not the best at all. I had to wipe down every machine before and after because others don't know how to clean up after themselves. 4 stars because weights are actually placed back to their designated areas. read more

The worst managed fitness center I have ever seen. Patrons allowed to scream and sing while doing cardio. Patrons cut in line on machines. Patrons leave weights in disarray. STAFF is non existent in trying to advise patrons of not screaming or proper gym etiquette I wouldn't recommend this gym to anyone. Pat Stiso Norwalk Resident read more

The Norwalk location of planet fitness is actually one of the cleanest versions I've seen in a while. I've had several dicey experiences with PF at other locations with crowds, equipment quality and sanitation. However, the Norwalk location is always in decent shape even given the large crowds that workout here. Great job to the PF staff. Keep it up! read more

Terrible gym. Management is not reachable. Employees are rude. Lazy. And never at the front desk to help. Gym is dirty. bathroom is dirty. Eleven bulbs were out on the standup tanning machine. I told the employ and management. They didn't care. That's why I cancelled and left. read more

Gym is clean. But lies when joining I was told I can down grade my membership or cancel with ease and no additional fees. I was advised to call the gym and speak with the GM. ok I call and it's the call center nobody is picking up. Pressing the lurk button on this gym brand ! read more

Pearl St location was a trash can but you know what? I actually I miss the old place. New CT ave location is incredible, really competes with The Edge and other gyms in the Fairfield county area. This new gym is tidy for the most part. Pretty busy. Only con is employees don't really look at you or are so into their own conversations behind the counter. I never see them cleaning the machines or refilling up cleaning supplies for us to clean. I do see one dude always vacuuming so props to him. read more

just your average Planet Fitness... Which means... It's awesome. they got ample kettlebells. some of the updated machines too. new bathroom is way nicer than your bathroom. so yeah it's all good read more

worst gym ever all the staff ignore you when you say hello. everyone looks miserable. rather drive all the way to the Stamford location than drive 3 minutes to come here. read more

My gym changed hours during COVID and I enjoy a morning workout. I saw that P fit also changed hours but it opened at 5 which is perfect. I arrived at 5:05 and had to sit in my car for over an hour until an employee came. Not only do the employees not care about opening the place but it's absolutely filthy. Whoever is in charge should be ashamed of themselves. A manager or supervisor is suppose to be a leader. They set the tone for a work day/schedule/expectations. This place is a joke. read more

This place is a dirthole, for some big sweaty guys may be it is ok, but for young woman is just horrible, stuff is clueless, manager is rude, and discriminates. Place is dirty, aviod at all cost l, the worst gym I ever been to read more

The old location on Pearl St. Was sort of a dump, but it was my dump. I loved the gym for some reason. Gave me the "working out in your friends garage" sort of vibe. But I could understand why people left the negative reviews of it. However the new location on Connecticut Ave is absolutely beautiful. By far the best planet fitness I have ever been to, and I've been to quite a few in CT and NY. I don't know why anyone complained about the staff, they have always been nothing but nice to me. Not rude at all as others are saying. Bunch of softies read more

Had a great workout here. The equipment is new and well kept. Planet Fitness is the best gym around for that price. I'm happy to see that there is finally one in Norwalk. read more

It's too bad that the condition of the equipment is poor- TVs on treadmills and cycles are broken or missing. No exercise classes offered. Facility is not clean. read more

Extremely rude, childish belligerent staff - will retaliate if you complain and manager Brian Swetz will cancel your membership. Inexperienced front desk people spend most of their time on their phones. Selected people are allowed to not swipe in creating some security issues. read more

I have been a member of Planet Fitness since 2005. For my gym experience, I do not want a juice bar, gift shop, steam room, sauna, basketball court, etc. These things are not necessary amenities for me and drive up the price overall. I am looking to get in, workout, and leave, not to linger or socialize. If this the kind of person you are, I would highly recommend Planet Fitness. The brand is "no frills" but promises a solid gym experience. The gym features 2 types of bikes, 4 types of ellipticals,3 types of stairmasters, and treadmills. There are about 6 floor mats set up in the "abs" section, a arms/legs/butt machine section, and the free weights along the wall by the mirror. There are personal TV monitors on most of the ellipticals and all of the treadmills. They don't always work and audio is pretty iffy, but usually I am listening to my Ipod anyway. For the past several years I have renewed my membership using a coupon they mail me each year, for a $99/year membership. This year, the coupon was for one year + 6 months free for $99. You absolutely can't beat that deal!! They even offer limited hours on holidays like Fourth of July, Christmas, Thanksgiving, etc. Usually from 8 AM to 1 PM, although it varies. Each Christmas season, they mail members a sheet of coupons which includes a free drink from the cooler, free tshirt, free guest pass, and the $99/yr special. It's a nice touch. Unlike some of the reviewers on this page, I have never had customer service problems at Planet Fitness. I usually don't need too much help from the staff besides renewing my membership annually. Overall, I definitely recommend Planet Fitness, although the lack of variety on the machines can get a little redundant. read more

When you're just a guess here because it's free to get in, I believe you would be more than likely to give something a higher rating. I was invited by my friend who has a black card, so guests are entitled to a free day at the gym (well, who would want to spend a whole day at the gym). If I had to pay to go here I would refuse, since this place lacks and limits a man's ability to just be and experience all aspects of fitness. The staff is pretty courteous here. The facility is generally clean. I can't complain too much, since I got a free pass in here. So this is an A-Okay spot. read more

Nice new Rt 1 location. A lot of floor washing, but I have never once seen employees cleaning the machine parts you touch. Even when there are three people at the desk, they just hang there, don't go out on floor and clean. Miss yoga classes. Not enough parking when supermarket is busy and two more businesses due to open. Will have a real problem then. read more

I was looking for a gym to workout as I needed to take care business in Norwalk. This a a common thing and I've been in clubs all around tri-state area since I am a Black Card member. The club is on the lower level of an office building that was easy to find via GPS and had plenty of parking. I was given a friendly greeting and the staff was friendly at all times. The front desk may actually be the nicest part of the club. I'll start with the locker room the floors are dirty and all you have to do in drop a white towel on the floor to see. The showers do not have lights in them so not a fun experience as well. The gym floor is pretty much like any Planet Fitness but has very low ceilings and you'll notice them especially when using the stair climbers. If you're on certain climbers the air conditioner will be right in your face. The TV's are outdated with all CRT's which is odd for anywhere these days. You'll also see wires all over the place with no attempt at cable or wire management. Staff was on the floor during my visit and were cleaning equipment so the floor of the locker room was surprising as they seem to make an effort in cleaning. Additionally, there are no hydro-massages and did not notice any massage chairs as well. It was good enough for the day and would have given 2 stars but the locker room floor and shower were a deal breaker. read more

if it ain't broke don't fix it - older/younger crowds enjoy the fact that this gym has free weights and free-weight benches etc... + $99.00 a year truly is a great price with people on a budget , you are going to loss %75 of your loyal fitness enthusiast because you "corporate" feel it's necessary to cater to "older" generations? when %50 of your clients are older- if ain't broke don't fix it!!! read more

So far this gym is really nice! It is right next to where I work which is great! My boyfriend moved to the area so he signed up first. I used to go to crunch fitness but now I am signed up here. Since I signed up using their recommendation discount program I only had to pay 5 dollars to join and 10 dollars a month for the basic membership. I like this gym alot better than Crunch because it is wayyyy less busy! The people at the front desk are also alot nicer and the parking is wayy better! The gym also has a water fountain at each corner which is a nice touch! Everything is really clean and I love looking at their huge fish tank! read more

This gym is just terrible now. The staff is very unprofessional and lazy. I was walking into the locker room the other day and one of the female employees was laying on the bench talking on her phone complaining about her job. The staff is almost never at the front desk and either sitting on the bikes looking at their phones while members walk in & some people waiting up front to sign up for memberships. read more

Worst gym I have ever been too. Terrible. Nobody cares, nobody keeps it clean, they act like its a "no judgement zone" yet you have to dress to their specific dress code and you arent allowed to speak or make any noise. Doesnt have free weights, machines are outdated, overall awful. read more

THIS PLACE IS TRASH. Smells like mold from the moment you walk in. Staff is beyond lazy. Nothing is cleaned. The gym was hot beyond sauna temperatures and staff said "they will call the Landloard" read more

This gym has gone downhill over the years. I have been a member for over 5years. The front desk staff lie and are rude and condescending. Whoever opens the gym in the morning takes a shower and doesn't come out of the locker room for over an hour. The locker rooms aren't clean and are absolutely disgusting. I would not recommend this gym to anyone. read more

Dave and his crew fed 65 football players tonight with chicken pram, meatballs, pasta, Salad, Garlic Bread and wings, let's just say a huge hit, kids and the coaches loved it!!! read more

This gym is awful. After going there pretty much every day for the past 2+ years, I went in today and asked the front desk staff to terminate my membership because I've absolutely had enough. I really do love working out, and having to go to this place makes me dread it. I'm a regular (every day, sometimes twice a day) and have rarely noticed the staff actually doing their jobs. The morning staff is significantly better than the afternoon bunch, who seem to always be huddled together at the front desk chatting (my favorite is the guy who leans against the outside counter for hours on end, incessantly flirting with his colleagues and ignoring every member that walks past). The tag scanner is usually left on top of the counter for members to scan themselves in as they walk by, and I've noticed on several occasions that people walk right past without scanning and the staff say absolutely nothing. The equipment is absolutely disgusting, and most of it is outdated. There are a lot of treadmills and ellipticals, but several of the ellipticals either don't work properly or make so much noise that any decent and conscientious person would avoid them. The treadmills are all coated in a white layer of salt from people sweating as they run. I have never once seen them cleaned. The weight area is extremely cramped and poorly maintained. The hand sanitizer dispenser by the front door is perpetually empty. There are rarely paper towels available in the bathroom, but if there are, good luck finding a dry piece -- there's no dispenser, so the roll sits on the counter to collect waste water and sweat from other people. This is absolutely not an establishment that "prides itself in cleanliness" as indicated in a response to another review that claimed the facility is disgusting. The locker rooms are pathetic, showers are covered in mold and mildew, and I've completely given up on going in the locker room/bathroom unless absolutely necessary. If you want a very (VERY) basic gym membership and do not care about gym etiquette, surroundings, cleanliness, or condition of the equipment, go ahead and get the $10 membership. The low price is the only merit for this place receiving two stars. If you respect yourself at all and are remotely serious about a workout regimen, this gym is NOT for you. This is the kind of gym that makes anyone from newcomers to experienced athletes hate everything about going to the gym. I would never recommend this place to anyone. read more

Absolutely filthy! I recently moved here and was only a member for 5 months I couldn't take it anymore. The equipment is all old and mostly breaking or sounds like it's breaking, the employees don't clean anything and are sitting or not paying attention at all......it smells, it's dirty, and it's in an old office building? Just all around strange and not comfortable to go to due to location. I didn't even care about the cancellation fee I couldn't stand it anymore read more

I was a member of this planet fitness for over 3 year, it was good at first but has gone down hill since then. The men's shower now has only 4 stalls, one of them broke and instead of fixing it, they just closed it up. The other ones look as if they haven't been cleaned in a very long time. As for the equipment, most of it is outdated. I guess you get what you pay for. Please note that this planet fitness was an old Golds gym that they converted to a Planet Fitness, so it does not offer things like the newer ones do. read more

Well.. I should start with saying you always get what you pay for. The rates can not be beat at this gym, at least not by any gym I have ever seen. And if you are not picky about anything, you most likely wont have issues here. But I shall tell it like it is.. this is a very bare bones gym with some serious issues. Probably the best aspect of this place is the free tanning.( Assuming you get the black card membership which is few bucks more but probably worth it). But the machines feel like they are from the 80s and could explode at anytime. For one, the locker rooms are kinda scary. They dont provide anything, no paper towels, regular towels, locks, ect ect. Its just a basic get in and get out type of locker room. I really dont think I would want to shower in it. The fitness area consists of wide range of cardio machies, however probably only 50-60% of them work at any given time. And the TVs almost never work on the treadmills. The free weight area is very basic, kinda dirty though. There is a wide range of clientel at this gym, so it never feels uncomfortable.--But during certain hours you may see some sketchy characters roaming around. Sorry to offend anyone, but just telling it like is. As I said, you get what you pay for. The rates cant be beat, but this is anything but upscale. read more

M-F 60+ years old so great for seniors. Weekends are out of shape corporate types and service industry which is what I am I suppose No headgear allowed except baseball caps(posted on the front door) If you have a black priority membership and want to downgrade to normal, they hit you up with a new member fee a 2nd time. Aside from that, I like the gym as I am about 60 and a little out of shape.... read more

I went to this Planet Fitness as a guest a few times and used the treadmills. They have a variety of equipment and my experience there was good. They don't have massage chairs or hydromassage beds like some other Planet Fitness gyms have. read more

Member for 3 years - they just freshened up all of their equipment (good) but REMOVED all their free weight bench press stations and Olympic bars (bad). Now you can only bench using a Smith machine. read more

Pros: Price Cons: Not very nice, the Men's bathroom is consistently disgusting. read more

A decent no frills gym. While most of the equipment works, most of the TVs don't. I tried 8 different machines this morning - couldn't find a single working TV - a nuisance. read more

The gym is fine. The price is great. The customer service is horrendous. If you ask for some help, the explanations for why they won't do reasonable things would be funny if they weren't so frustrating. Behind the cheery veneer it isn't a place you would want to support. If you never have to get help, then it will be an affordable gym. read more

The gym is fine. I go there for the price, which is very affordable. There are things that could be improved, such as the air conditioning, broken or old machines, or how the water fountains are usually luke warm. If you are independent when it comes to work outs, this could be good place for you if you need to save some $. If you want the latest bells and whistles, or looking to join a motivating community, then i'd keep looking. read more

Gym itself is fine. Basic, no frills, no customer service. But don't give them your credit card number!!! Wrote to cancel 3 times. They kept charging me, so I canceled my credit card. They kept billing me for months. I have sent 2 certified letters but still get bills from them. Find another place. read more