Awesome Gym!! Dan was awesome on explaining everything to me about memberships. Love that I get so much for a low cost. Went to several gyms and did my research before joining. So glad I did. Facility is immaculate!! That is a huge plus!! Tons of equipment to use and more!!! I highly recommend this gym!! read more

I just joined Saturday. I go Tuesday. They would not let me work out. They were closing due to state of emergency. State of emergency? There is no state of emergency. It's not supposed to snow for another 5 hours. Money grab. Looks like they will close for any reason they can to send employees home and save on wages. I have to wonder how else they will look to save money. Glad I didn't cancel my Retro membership yet. read more

Ok, let me say I LOVE the Planet Fitness at the Wayne location. I go around 4-5 times a week. The staff is friendly, always greeting you when entering and saying goodbye when you leave. Its clean and am happy every time I am there. NOW, here comes my first and only complaint. While at the gym today, I noticed all of the sanitizers on the walls gone! When I asked about this situation, I was told they will no longer be available. I can't believe that the corporate office could make a decision like this especially at a time when coronavirus is starting to come our way. After speaking with other members, we all feel the same way. Part of having a clean gym facility in a members mind are the little things, like having hand sanitizers. I hope something can be done. read more

Sad that a few clowns who refuse to pay their bills can post false review to make an employee sound like she is rude when she only does her job well. Sorry people gym memberships are not free. And child like vendettas against one person make you sound pathetic. I just hope people can see through the fakes and stand up to support the great employees at this gym. God knows they need someone needs to back them up. read more

Myself and 2 others went here to try out the gym. They wanted $20 each for 1 day. WOW I said really? Too much money just to try it out. The sales person wouldn't budge on the price, so we left. I would never join this gym even for $5 month. Retro beats this place by far read more

This location is horrible. Not only is it the worst planet fitness I've been to, but it's the worst gyms I've ever been to. The staff is constantly picking on members, and I wanted to highlight specific and recent incidents: 1. One Saturday I arrived at the gym at 7am, which is when the gym is supposed to open. I waited in my car, along with 10 others, for 30 minutes. No one showed up to open the gym so I had to leave because I was on a schedule. This also happened to my sister on a separate occasion. 2. A few Saturdays ago it was supposed to snow. The snow was not forecasted to even begin until 5PM yet the Wayne location decided to close for the entire day. Again, multiple customers waiting in there cars for a gym to open, yet no one showed. This is two saturdays within one month of each other. 3. Today, a staff member told my mother she was not allowed to use the 30 minute work out area machines unless she did every machine in order including the steps. When my mom explained that she is recovering from rotator cuff surgery and is only able to use certain machines, he replied by telling her was capable of doing steps. There were only two other people working out in the area and she was not cutting in front of or disturbing anyone else. I've never seen a gym tell someone they HAVE to use every machine in order to be in that area. This is a recurring pattern at this location, and it's been like this since day 1. PF prides itself on being a judgement free zone and promotes health and wellbeing. The Wayne location does neither of those things, and it's staff is just looking for reasons to bother members or take a day off. read more

I am so happy I joined this gym! Number one-they are immaculate and they have delicious diffusers in the changing rooms that make it a delight to come in there. It's beautiful and decorated with modern rustic elegance. That's just the changing room. They are amply supplies with all toiletries and sanitizers every time I go. The equipment is state of the art. They have more flatscreens than I've ever seen in any gym I've ever worked at. You can add your iPod or Samsung quickly to your workout piece and there are holders for your stuff. The gym is large and has an open floor layout. It's bright and very aesthetically nice to look at. The air conditioning and heat is regulated perfectly and there are plenty of refreshments to choose from if you like. They also give free food every week in ample amounts for you to enjoy. I love that I can always get a spot in the machines. The gym offers all exercise machines and a circuit area which is great and separate from the rest. They mimicked the biggest loser setup too which a lot of people use including myself. The staff is very nice. They added an additional area called the spa which I live! You get a aqua massage bed, tanning, high tech performance exercise machine which is awesome. There is also a personal trainer on staff and they are very knowledgeable and you can take classes with them. Overall I love this gym and will always choose them over any other. They have 2 membership options $10 or $20 a month and believe me that is a huge discount considering what you get. read more

Very bad Service name is Jamie she not let workout I spoke with the manager and he say I'm going to refund your money don't be rude for customer please read more

Horrible customer service. I went there this morning as a guest and wanted to try the water massage and tanning bed but wasn't allowed to because I was a guest. Great way to convert guests to members planet fitness! Will not be coming here again read more

Horrible customer service. Tried to Join the gym and it took over a half an hour to figure out I couldn't because I needed my banking number even though I had my card with me. Computers were super slow and everything took forever. So because of that I couldn't even work out and it was all just a wast of my time. I would not recommend this gym. read more

Poor rating for today, Sat., October 20. Arrived at 6:56 a.m. for the 7:00 p.m. opening. No one showed up until 7:35 a.m. There were at list a dozen people waiting in their cars, some of which left before the opening. Elderly lady arrived at 7:35 a.m. to open the doors. She seemed overwhelmed at trying to get things started. Not a good way to run a business. read more

This place has been so kind since i joined on 09 nov 17. They have helped me out tremendously. I particularly had a good experience with Mia and Justin. They just switched up the layout of the gym and it looks awesome! Not very busy in the morning when i like to work out, but thats ok. I prefer it that way. I look forward to training here with the fitness staff. read more

I've been to many planet fitness locations. But this one by far stands apart from the rest. The place is spotless, the equipment is brand new, with updated as well as completely new selection of workout equipment. All staff members are very friendly and personable. And even will make you laugh, for instance my short encounter with Destiny a staff member. Brought a little levity to the usual mundane encounter at other locations. I highly recommend this location and you have to try the HydroMassage. So very relaxing! read more

Tyler is the best trainer. Tyler was so helpful and informational. I'm thinking about joining

After coming back to the area, and switching my gym "home" location to this Wayne location, I found that my original home gym many states away is FAR superior to the service I received at this one. To begin with, when I told the person working behind the desk (Kyle) that I had changed my home location recently and wanted to do what was needed for the switch to be "verified", he sighed dramatically and mumbled to himself "why does everyone have to change their home club!!??", red flag number 1. Then he proceeded to rudely rush through the rest of the check in, and the signing in of my guest. Such a hassle to do your job I guess!! When we were finished with our workout, I wanted to tan, so I was filling out the survey to be able to and told him Yes, I have eye wear, to which he also made a snarky remark. He ended up not even setting up the bed correctly so it never turned on so I just left rather than even getting into it with him and risking ANOTHER sarcastic comment being thrown my way. Let's just say, for the summer, I will be going to a different gym until I return back to my original location where the people are MUCH friendlier, helpful, and know how to turn on the tanning beds. read more

I became a member on November 30, 2017. I have not been able to attend even one time. I was just given access to the gym at work which is free. So I just went in to cancel my membership and they want to charge me an annual fee!!! This is absurd and ridiculous and what's worse is that no one wants to help. The poor kid Aldo, assistant manager supposedly, said he was the manager there and said he called the regional manager and got no answer but he called from his cell phone. Another person he was helping before me had a problem and he used the business phone. Also before I left I saw another male walk into the back fully dressed. Before I left I asked for the main manager and he said it was the guy that walked in the back. He clearly saw me sitting at one of the tables but didnt even try to talk to me or resolve the issue. I guess he would rather let the poor young kid deal with me than be a man and do his job and speak to me himself! I guess I'll have to wait and see if there even is a regional manager since when I called corporate they passed the buck and said that each location is individually owned and that they could not help me with any billing issues. What a waste!!! Never recommend that place to anyone!! When I first joined the young kid told me as long as I cancel by the first I would not have to pay the annual fee, I guess this place will say anything to get your money. read more

. The manager was rude and very judgemental. Unprofessional. They embarrassed me in front of employees and other customers. I wouldn't recommend planet fitness to anyone. On my second visit to planet fitness in the middle of my workout I was approached by 2 very large men accusing me of saying something that offended someone. They were not specific or clear about what I supposedly said. And I felt threatened and intimidated. That took me to the front desk and in front of everyone refused to clarify the alleged offence. He said " you have to leave the building now! He handed me a paper which stated I'm no longer a member. My husband came to planet about 10 minutes later. He wanted to rationally discuss the issue. Instead the manager refused to listen and told my husband that he wasn't welcome inside the building. My husband calmly asked the manager for his business card. Then we left . This issue needs attention. Where are the policies and procedures regarding these incidences.? read more

This Planet Fitness was better a few months ago when we first joined. Staff used to be friendly and helpful. Now the kids at the front desk don't seem to be trained as well. One girl gave me and my husband a hard time when she checked us in because we have the same phone number and was indignant when I told her it was our home number. Lately, the ladies room is not clean - trash cans overflowing and toilet paper on the floors. Main pet peeve - and not sure if this the club's fault - is that the 30 minute workout area now seems to be where members go to lounge. It's hard to do the 30 minute workout when members plop down on a machine and sit there on their phones for 10 minutes. Also, there seems to be an increase in the number of members who do NOT wipe down the equipment when they're done. I'm hoping this is just an influx of members who joined with the New Year's specials and not a sign of things to come. read more