I bought a 2021 ford bronco sport; I purchase an Extended Service Plan with Roadside assistance during the buying of vehicle in the shop. Which cover major repair including for Rental up to $40.00 to 10 days with 100.00 deductible. On April 9,2024, I was driving, and this error message popped on the dash "CHARGING SYSTEM SERVICE NOW" and a red battery symbol, right before the vehicle complete cut off on me while I was driving on a main traffic street. The vehicle wouldn't hold stay on unless I got a jump from another vehicle. I took the vehicle into Planet ford quick land because I thought it was a battery issue and I had a battery warranty. They quickly replace the battery but the error message didn't go away. They informed me it could be the alternator. Since it was late in the afternoon, I called Planet Ford Service to explain my issue and i was bringing my vehicle in for them to fix. I asked for a loan since I paid for this service. I was informed they didn't have a loaner and the next loaner would be ready in June 2024!! Remind you it is April 2024!! I was thinking it would be a quick fix, No it turned into 10 total days of my vehicle being in their shop and me paying uber to go to work. I called the service manager Greg, on the 7th day and 9th day left voice message and no return call. I would never buy a Ford and I would tell others never buy Ford and definitely dont buy from Planet Ford Spring! This service center is refusing to approve or honor contact rights. Also, this is breach of contract by sale provider of product. The dealership service center refuse to resolve this problem which lead to this complaint. read more

This was the most frustrating auto mechanic experience of my life and I've owned 5 cars in the past 30 years. My car was in this shop for 2 months and 4 days. For the first two weeks I just trusted they would get the job done. Then after two weeks I called them and they tell me that they still don't know what is wrong. Two weeks go by. First they thought it was one thing and now it's something else. Two weeks go by. Then 2 more. Now the engine needs to be replaced. Every time I called to check in there was something new and they didn't bother to call to let me know. If I hadn't called them they would still have my car. At one point it took them 4 days to check the newly installed engine. It was like pulling teeth for over 2 months. Eventually I got my car back but I would never go back to this place. read more

Bought my first car in my name today and Leo was AMAZING! I had an easy and smooth experience. They helped tremendously with money and financing and had open communication. He made the transition for me very smooth! Easiest and quickest car purchase I've been a part of. read more

They advertised a 2020 vehicle with 56,000 miles for $39,999, said they had it in stock when we called. Chris the sales manager came Out after 30 minutes and said they didn't have it. They walked the lot for it (wink wink) but it was not to be found. It was in their system in Detailed department but it was total bait and switch. False advertisement. read more

I was helped by Victor Perez, he was awesome and not pushy. He Let me decide before buying. He was patient and made me feel comfortable, ended up purchasing the car. would come back and see him. read more

We went to Planet Ford on February 28th to look at purchasing a F150. We were paying cash. The dealership said they had a few trucks for us to look at. We were shown a truck, test drove it, and decided to purchase it. During the test drive, my husband noted a check engine light was on, but our salesman assured us that it would be taken care of prior to us taking receipt of the vehicle. We made it clear that we wanted it taken care of PRIOR to us picking up the truck. It was made ready that evening, so we drove from Cypress to Spring and took possession of the truck. The check engine light was not on at that time. During the drive home, the check engine light came back on. I texted our salesman and let him know that it was back on and asked if it was something critical. Every single alert for the check engine light for the entire duration of this issue was about the malfunction indicator lamp. The next day, I left messages for his advisor, but she never bothered to respond to me. I wound up calling the service department myself and after convincing them that it was NOT a used truck but a brand new truck, they agreed to take it back in and see what the issue was. We dropped the truck off and picked it up a few days later. We were assured that the issue was fixed. On the NEXT day, the light came back on. I called Planet Ford back and spoke to the service advisor and told him that it was still not fixed and we were tired of taking it back and forth so we'd need a loaner. He was able to secure a loaner for us and also informed me that the sales department had a note on our file saying to clear the code ASAP and give the truck to us on the day that we purchased it. So, part after part is shipped to the dealer, including incorrect parts. So we keep waiting and waiting. I ask to speak to a manager in sales to ask why they're selling vehicles to people with known issues. Some guy calls me back and basically gaslights me telling me that I don't understand that check engine lights can be nothing and that it's no big deal to sell vehicles (brand new) to people with problems. He also told me that I should be happy that we have a loaner so that we're not putting miles on the vehicle that we paid for. Meanwhile, I'm on hold a ton with Planet Ford during this month with their hold ads regaling of how great their customer service is. We've never experienced that to this point and are incredibly unhappy with them and by extension, Ford. It took forever for them to even talk to Ford engineers despite being clearly over their heads with the vehicle since nothing they were doing was working. It finally wound up being multiple part swaps and finally a sensor changed out to fix the problem. Our vehicle was finally done. I had told them about a recall notice the app told me about the integrated trailer relay module. I was told it would be done, but it's still showing as incomplete. Since we've picked the truck up, EVERY TIME we reverse it, it says reverse braking assist not available. So, two more things to fix, but we will wait likely until it needs an oil change and bring it to a different dealership since we 100% do not trust Planet Ford to fix the issues without causing further issues. Garrett has been polite and nice to deal with, but the overall communication has been shoddy and this has been a disappointing experience from start to finish.. Dealing with Planet Ford has been a joke. Their claims of good customer service are a joke. We spent well over $80,000 to get a vehicle with a known issue, gaslighting, and no one wanting to take accountability for how this issue even happened in the first place. Vehicles should be in working order when they're sold to people without check engine lights. That shouldn't be a thing. My SUV needs to be replaced soon and Ford has lost us as customers. We will never buy a Ford again since the behavior of Planet Ford is apparently acceptable to Ford corporate. And we are incredibly disappointed that what should have been a great purchase has been marred by such a horrible experience. read more

They sure make it sound good when you're buying their car but when it comes to the maintenance you payed for not so good. Make sure to call back as they don't service according to your vehicle. Make sure if you have the loaner car they have one for you. read more

Bait and switch dealer! Horrible management pertaining to customer service. Had an agreed upon transaction and while writing it up somebody came in and offered more and the sales manager vetoed my purchase in the middle of it all to go with the higher purchase. Would never ever do business with any entity or Mr. Reed solely due to his poor managers on staff not having an ounce of integrity. The rep I was working with was completely speechless his own boss would torpedo a deal. I've tried to contact management to alert them of the tactics, but no answering on now to actually be honest and provide the service they spend marketing $ on for us to think they care to provide. read more

We were told by many people to stay away from this place, because most of the people here are crooks. We would have gone literally anywhere else but unfortunately we were purchasing a 2024 Mustang and they are hard to find depending on what you're looking for. We worked with Andrea and even though she had only been there for two weeks I don't have any complaints about her so this review does not reflect her in any way. The issues we had were multiple people trying to steal the deal from her constantly. Or saying, they should get a cut of her commission because they helped her out with something. we initially planned to do a trade-in/trade out deal to get the tax savings on the car we were purchasing, but they would not communicate with our buyers bank and our buyer got scared off and said they would only do the deal through us and not through planet forward. So we lost $3000 in savings right there off the bat. We did go through with a purchase And while in finance asked questions and were lied to. We also explicitly told them that we did not want any extra plans on the purchase and they were added anyways. We purchased this car at X plan price and when we got home and reviewed the paperwork we found almost $4000 worth of extra things that we did not agree to and we are not told about. Luckily we had a signed paper from the manager that I got a copy of that had the purchase price of the car, including tax, title and license and I believe that is what saved us. We went back up there a day later and thankfully they did not give us any trouble taking everything off. But had we not done our due diligence, they would have gotten away with it. I don't recommend purchasing a car from here. But if you have to, then ask for Andrea. And I also highly recommend you are very knowledgeable in buying cars or bring someone with you who is so they don't try to pull one over on you..because they definitely will. read more

Bait and switch dealership. Dealer had an ad up for a used 9 month old vehicle with "only 3,000 miles." Called in, sales rep talked it up. Later come to find out it was well over 20,000 miles. Rep said it was a clerical mistake... Ok clerical error but only 23,0000 miles on a 9 month olds used vehicle is far above the annual average. Then I placed a deposit on a new vehicle that was in transit. Sales rep confirmed price. One week later, price went up over $5,000. Said it was a mistake again. I requested a refund for my deposit... im still waiting on it This place is dishonest. Bait and switch dealership. "Leader in transparency" ... Far from accurate read more

Do not buy from here. They will screw you. Also, do not buy used here, nothing will work. I bought a truck and there were so many issues with the vehicle electronics it was not known until after the purchase of the vehicle. Please test all electronics before leaving the lot. Also, if you agree to a price, please be sure to check the finance interest rate. They will add a half percent to the deal without you realizing it. read more

Though they have a large selection, be ware of disguised upsell. There's a reason that they have an ostentatious show room. Have also never seen a dealership so intent on posting such large pictures of the owners. read more

A breath of fresh air in the saga of truck buying!!! Randall Moore & David Mena were understanding, fair, & honest. THANK YOU!!! read more

Planet Ford Spring - Car Dealers Near Me - Spring, Texas

I hate this place. Everyone waiting for you outside like hungry lions. Service department also horrible experience. I had a light that was dim right when I drove it off and they said I had to schedule appointment to get diagnose then order part all that took 3 months. Couldn't drive at night. read more

If I could give 0 starts I definitely would, never buy a lifted truck here. It will void your warranty but you'll be told you are covered through all Ford dealerships. Would've been different if I added the lift but they had 4 other trucks that looked just like mine(lift,rims,big offset tires), in different colors. When spending 70,000 on a truck definitely something you wouldn't take. Especially not brand new! Worst experience in my life, would not recommend to anyone to come here. If I dislike you, probably still wouldn't recommend it. read more

Planet Ford Spring - Lifted F-150 Supercrew - Car Dealers Near Me - Spring, Texas

Steer clear if you're looking for quality customer service! I have been trying 7 months for Planet Ford to remedy a safety recall! In 7 months they have not been able to get the part needed to repair a brake issue/safety recall. Unhelpful. Unreliable. Unreal. read more

Ask for MYLES!! After a terrible experience with an attempted Subaru purchase, we made our way down the street to Planet Ford! I was interested in a cross over, on the small size, and I found an Ecosport that suited me greatly. After nearly pulling the trigger on a 2019, Myles let us know that there was a brand new 2018 ecosport on the lot with the titanium package for a nearly 5 thousand dollars price difference! He CHOSE to find us an excellent deal when he could have technically made more money! (Woohoo Myles!) After walking us through the progress for finance, they appraise my old Volvo for double what CarMax did and we made the purchase! Thank you Planet Ford! read more

I'm writing this review as I sit in the waiting area. To say I'm unhappy is an understatement. We bought the extended service warranty on our truck at purchase. It's a 2020 F150 and it was time for the first service. I delivered it to Service yesterday morning at 8:00 am. I have had to call 3 separate times in the last 2 days for the status of our truck. No one reached out to me. I was told by my Service Tech this morning at 8:30 (when I had to call them) that my truck would be ready at 12:30. It's now 2:00 and I'm sitting and waiting on the oil change. I have to say my first experience with the Service Dept at Planet Ford Spring has been extremely disappointing. How long does it take to do a 5,000 mile check up and change the oil? They've had the vehicle for a day and a half. read more

Well we called about a used vehicle on Thursday the 7th of March. Made appt for Saturday the 9th of March. Drove two hours for the appt and low and behold the vehicle was sold. That's fine someone beat us to it. The problem is no communication about the vehicle we wanted to look at was sold. Talked to David, used car sales manager. All I got was excuses and absolutely no apology. DO NOT use this dealer. I wish I would have read the reviews before wasting my time and gas!!! read more

This business is the epitome of the old used car sale lot concept. They lie about what's on the lot, no one knows where any vehicles are, the one you are interested in conveniently isn't available but another higher priced one is...and, the kicker...you get ready to actually get a deal done, and oops, suddenly the price is more than what you were told. Obviously you can expect TTL fees, but I'm referring to raising the base price by $1000, hoping you won't notice. Then the gaslighting begins...you are told that was always the price, despite it being written down, etc. Then it'll be "well, the car is ready, keys are here, you just need to sign or you gonna let this little thing stop you. If you are, have a nice day." After reading the other reviews, apparently this is the norm of operation. Wish I had read them before I got there. Truth is, they probably don't care if you walk away. They've got another sucker waiting who might not notice that they flat lie about the price, and that's before all the extras they try to tack on. A friend warned me about this exact experience and I didnt listen. Live and learn and take your money to someone who doesn't make their living by lying to and gaslighting customers. read more

This place frustrated me in so many ways. I bought a Ford F-150 Platinum from these folks. The car buying experience was horrible. It as if they intentionally try to waste all of your day. You wait, then you wait some more. I know it is a strategy to wear you out so you make a deal, but it is very annoying. So I have my truck for a little while. I go in for the very first oil change. The guy that checked me in seemed a little shady. He asked me what services I wanted. I told him I was there for my first oil change. I asked him what other services he recommended. He told me that I needed to have my fuel injectors cleaned. What a joke. If a new truck needs fuel injectors cleaned, I need a different truck. Bottom line is, know what you need ahead of time. They will obviously lie to make a buck. I would recommend choosing a different Ford dealer. read more

Their customer service is a joke. Bought a new f250 and had a recall on the driveshaft. Took it in and was told the part had to be ordered but we couldn't take the vehicle back with us. No loaner. No rental reimbursement. After trying to make due without the vehicle for about a week, I called into ford and got a rental reimbursement covered for roughly 3 weeks. The amount covered would not put us back in a truck which is necessary for work. When the time was up, still no part. Had to sign a waiver of liability to get our truck back and asked to be notified when the part came in so that we weren't out a vehicle for however long this took. That was about 6 months ago. Have called in a few times for an update and they now "have no record" of any of this. What a joke! Loyal ford family that will never purchase a ford again let alone from planet ford. read more

We went to 2 Planet Ford one in 45 and the other in 59 and their managers really did not want to let their Ford cars go. No room for negotiation in both Planet Ford dealerships. In 45 sales rep. by the name of Carlos Herrera no help. The one in 59 my husband spoke to a sales rep. by the name of Ken Riley and no help. I believe that it really wasn't the sales rep. fault but the managers for their poor services. We ended up buying with Mac Haik Ford in Pasadena. I went online and had a young man by the name of Jonathan May who contacted me. I explained to him my concerns and no games. I know for a fact that all approvals comes from the managers. Mac Haik at Pasadena has the best managers with no game playing. This is the first time I had a dealership who made my experience run smooth. All dealing were made by text and phone. I even closed the deal through text and phone in one condition that no add ons should be added when we arrive there for signings and their wasn't. Very impressed! Jonathan May jreally did a great job helping and communicating with me throughout the whole process. He really goes above and beyond. Thank you Jonathan! And Thank you to all the managers! Do not and I say this again do not go to any Planet Ford in 45 and 59. They are proud with their cars and refuse to let them go unless they have it their way. They will not give you any room for negotiation. They do not deserve your business! I encourage you to please go to Mac Haik Ford in Pasadena and speak to Jonathan May. I promise you will get the best services with Jonathan and their managers. read more

A used truck had been added to their inventory. I called yesterday evening and spoke to a female that didnt speak English very well. She explained that she would find the truck and call me back in five minutes however, she attempted to sell me a different truck with a lot more miles. I was contacted this mornjng and that vehicle is no longer available. Sounds like a friend of the company got it instead. This practice looks shady. Bottom line is money with them. DONT GO TO THEM. read more

On our trip from CA to TX, our RV broke down. We were on our way to see our daughter and grandchildren. We had it towed to Planet Ford. I can't say enough good things about our experience. Monique was awesome!!! Her and the team got right on it and within 5 days we were back on the road. read more

Called to get help making an appointment for a check engine light and the woman on the phone was so rude and unhelpful she sounded annoyed with me anytime I asked a question and told me I'm not their priority. Never going to go to this location for anything ever again. read more

Horrible service and they flat don't care. My wife's Explorer has had two major issues within a year and each time has been a nightmare. Cars cost way too much for this place to provide this level of bad service so if you want to buy a Ford go to Tomball Ford or Gullo in Conroe, but stay away from this place. read more

Horrible experience! I made an appointment in early August for Sept 19th service. I was told 9-10 weeks for repairs when I dropped off the truck. To add insult to injury I was told they would not provide a loaner because I bought my new Ford truck from another dealer. Do yourself a favor and buy your Ford from another dealer. read more

The service department on down from the service manager is rude arrogant and condescending. Poor customer service. You won't be treated the same if you didn't purchase your vehicle from their store. The customer service is horrific. Need more training on good customer service at this store. The customer doesn't matter imo. read more

They try to add options to your invoice! If you don't catch it you'll get the vehicle. I caught it both times and even though they said that it was my vehicle they said that they had sold the truck that afternoon. The credit manager said that they would call me after talking to the sales person. This happened twice. With two different vehicles. When you catch them with the added costs they say the the vehicle was sold. Scam! I had an other the door price contract both times and they said that the vehicle sold haha. Don't fall for the scam read more

I could not be more grateful or Chad Jennings, my finance manager. He made the best possible deal happen for me. The sales manager, Vada Caccamo, played a huge part in making my 0% financing miracle happen - so I can't leave her out. I arrived not really planning or expecting to buy a car. I was just interested to see what my options were. I left the owner of a 2020 Ford Fusion and what just might be the best deal ever made. read more

Let me tell you all about my experience with Juan and his Hispanic bestie. The WORST salesmen. Do NOT speak to these two when you come to planet ford. First off, I had an appointment with someone else and this vulture decided to take his appointment away and call us a million of times. We decided that maybe his dedication to the sale may bring us luck, but no. They were extremely rude to my father and made us feel like we were wasting their time. We are in need of a truck and were actually looking to buy one today. When we asked them if they could go any lower on the price the guy slammed his folder shut and asked us why? I wish I would have said "who doesn't want a cheaper price on their truck?" They're not willing to help you at all. We were honest with them and told them we had looked at another truck at another dealership and were going to back to the other place to see what they could do to help us and asked if we could take a picture of the paper they had printed. He said "No, because you are shopping around." These two salesmen were very rude to us and left us feeling deflated. I wish I could remember the name of the other guy, but unfortunately I can't. Do not come here if you're looking to patiently shop around for a truck. You may have to go somewhere else where you feel valued as a customer. read more

These people do not care about the customer. I got a 2020 ford raptor from them in July of 2021. Truck is still under warranty. They sold it to me without fixing the recalls on it first. Which were out before I got it. I went to take it in and they said they couldn't fix it because the previous owner must have put some sort of tuner on it. So I have to take the tuner off before they can work on it. How is that? If I never did anything to the engine? This is how they sold it to me. I can't find anywhere to get it taken off. Because it has to be unlocked. This was the second truck I bought from them. But never again. Buy somewhere else. Where the customer comes first. read more

Hello, Online application was easier than dealing with salesmen who have bad intentions on deals; if you must lie and make a profit, then you know that what you sow is what you shall reap. I spoke with Randy, who just wanted me to come in, The application I submitted was never discussed except trade, 2015 Malibu and of course I know they must appraise the value. No problem. The 2024 Edge was the vehicle I wanted to purchase; it cost over $27,000. But the overall payment came to over $31,000. (WHY) just liars trying to make a profit, god blesses the honest one's. Then I got a call from Michael, another manager or sales rep, wondering if we could schedule a time to come in after leaving work. I wanted to confirm our appointment, but they said he left for the day. Ridiculous!! They want a commission and do not care about the buyer, so they gave me the run around: buyer Beware: shop around before coming here, and who doesn't ask for your paychecks or proof of residence anymore? Bring ID, proof of insurance, and trade if you have one. Guest things have changed, well overall, just bad customer service. read more

One of my most pleasant car buying experiences. Tamarcus Miles, Adrian Angeles, and Chad Jennings (Finance) all made it happen without being pushy or combative (unlike some of previous experiences elsewhere). Bought a new 2020 F-150 at solid price. It's disappointing to see some of the negative reviews regarding service, but I hope those issues have been corrected. I know that I will visit here first when shopping for Ford vehicles. read more

I live in Beaumont and was looking for a Ford Maverick. Saw they had 5 on their website. Emailed about them. They told me that they are not actually for sale! Why put them on your website? Not good Planet Ford! read more

I purchased a used SUV this year in January, after 5 1/2 months, the AC goes out in 100° weather and the only thing the general manager said oh they can't predict the future. What the fuck oh it is good that you got an extended warranty what difference does it make if I had to take off from work to go get the shit fix, customer service really has change. Nobody gives a rats ass nothing but money, planet force sucks.!!!!!!!!!!!!!! customer service really has change. Nobody gives a rat's ass nothing but money, planet force sucks. read more

please do not ignore the comments here, The service departmnet departmnet is the worst. vehcile sat there for a month and 3 days on an ac issue, leaking pipe. i get a call its fixed and i paid for it. i get there and its not fixed hahaha wtf they then told me that whoever made the vehicle, did not make it right ? FORD lol i then had to keep it there for one more week, when i picked it up finally now my key start remote will not work and no one will return my call as expected. MIKE GILMORE Service manager and Kyle service advisor. DO NOT TAKE YOUR VEHICLE TO THIS PPL read more

Should minus stars. This place is a joke. The service writers are clueless. They will not return calls or text messages and always have excuses lots of excuses but no real answers. When on hold all you hear is how great this dealership is by the recorded message from the owner. I suggest the owner wake up and realize the service is a joke. I'm sure he doesn't have a clue because he is to busy saying how great this place is well what a joke. I will never return to this place again. read more

Car buying doesn't always have to be stressful. If your looking right now go talk to Richard Welker(my sales guy) I sat down and he helped me order exactly what I wanted. Everything from the price and how long it takes to deliver is explained and they were pretty on point. read more