The short Indian guy there that wears glasses is extremely rude He's very unwelcoming and I've been…read moregoing to this smoke shop since I've moved to this area and every time he's been extremely rude and distasteful I wouldn't recommend going when he is working but the young Indian lady that works there is very sweet you know .

Been going to them for about a year now and have had a few defective products but always went back…read moreand bought another. But the most previous time I bought a vape and used for 5 hours and found it was defective to the point it was firing randomly and getting hot and burning the coil tried to get a replacement and even showed it was defective an was offered a discount for buying the next. Im usually very pleased by the service but after a few defective products i expected some kinda exchange.

Visited the shop on a whim and was greedy by a nice lady who was helpful and very knowledgeable on…read morethe products in the store. They price match, and have quality products in the store as well as a rewards program! Definitely recommend!

Walked in and was immediately greeted by Payton, who was very helpful…read more This store will honor online deals and prices. Will be coming back for more juice and devices.

literally the nicest people. super legit vape selection too. honestly pretty good prices too. i'll…read morebe back just to support these guys cause they deserve it.

BEST SMOKE SHOP IN AUSTIN!!!! Hands down! Great employees & tons of great products! Hands down…read moreworth a visit if looking for a good smoke shop

Great prices, excellent selection of all kinds of accoutrements, and Trey was a very helpful sales…read morerep. Thank you!

I dropped 200$ told I couldn't use the restroom quite curtly. I guess the customer service is…read moreoptional

This place is great - Michael is such a cool dude who is super knowledgeable and just a super cool…read moredude. Weird (in a good way), fun vibe

Great Staff! Great Selection! .. Michael & Trina are super helpful and always lead be to a great…read moredecision ... Great store PLUS they're always nice to my dog Maisey! Warning! - Trina is so hot you won't be able to think straight for 2 days!

I don't often feel inclined to shitpost a store for one bad employee, but the night manager Ashley…read morehas brought me across the threshold. My question to Ashley was "what is vape flavoring made of?" Her only reply was "it is flavored with PG."  Good 'ole PG - the colorless, odorless, virtually tasteless liquid, happens to be the Everlasting Gobstopper of vape additives.  The appropriate answer would've been, "I don't know, let me find out from someone."  I tried politely rephrasing this simple question twice over. This one tastes like blueberries - is it made with actual blueberries, I asked. "It's just PG blueberry," she said.  Then she tried insulting me by asking if I could  "name the thousands of chemicals in an American Spirit?" ...an irrelevant and factually innacurate assertion about my favorite cigarette.  "PG is approved by the FDA, if that makes [me] feel better?"  It doesn't, because my question wasn't about the laughable safety standards of the FDA, whom also regulate cigarettes and toxic food pesticides. PG is so magical, so "coolio," as Ashley would say, just before she fills up my fiancé's vape to "get it nice and juicy for [him]."  With side-eye, she then asks me if she should stop mixing my order? Too bad she didn't want to make it nice and juicy for me, too. She's here six days a week, folks, including tomorrow as mentioned to my fiancé, when he said he'd probably be back for the inevitable replacement vape. She's very available in case he wants to come by and hear her golden nuggets of wisdom.  Someone should notify her the coquette nit-in-booty-shorts sales tactics are for the strip clubs and gullible single dudes.  Ignorance is forgivable; an ignorant rote response, overt with wrongfully held condescension, is not.  She was so rude, sassy, and weirdly flirtatious with a taken man. Her complete deficit of professionalism was the first thing he noted when we stepped out of the store. It wasn't just me. Food grade flavor additive is mixed with a PG base, Ashley. "Knowledge is power," as she had patronizingly reminded me. The shop itself is nice and has a robust and tasty flavor selection. The other staff I interacted with were pleasant. A mistake was made by letting this chick represent a product meant to be consumed by adults.

I'm a long-time vaper. I started in 2009. I have worked at a vape shop. I know this industry fairly…read morewell, and have had a lot of experience as a customer. Recently, I have had a hard time finding a good vape shop. There's a LOT of vape stores here in the Austin metro area, and there are a lot of good vape stores. Some deliver. Some have great stock. Some have really friendly, knowledgeable staff. Some are clean and well kept. Some are well organized. It's hard to find a store with several of these attributes at once. There's always a sacrifice. While I don't know if Cloudhouse delivers, they certainly earned by business. The store is gorgeous: clean, well stocked, and well organized. It *smells* right - that mix of vape flavors mingling in the air, but it's not heavy or overpowering. The staff are great. Patient, knowledgeable, and full of useful recommendations. Alyssa helped my girlfriend a week or so ago when she went and grabbed me some juice and coils, and then helped me today when I needed a new tank and or order a new mod. The one I wanted wasn't in stock, but there were a LOT of mods in stock and on display. I wanted something they had sold out of and would be getting more of later. I got juice, a new tank, and a pack of coils for a fair price. Their selection of both premium and house juices is vast. I'm sure there are places that have more, but not one I've run across in the last couple of years. I am very impressed with the quality of their house juice - the flavors are amazing and fairly priced for the quality. Well worth visiting and shopping at. Their parking lots is small, and it's hard to get up to the door if you have mobility impairment, but it's worth the extra work to trudge up the ramp. Once inside the store, there is more than enough room, and plenty of comfortable ways for anyone and everyone to get access to products and assistance. I am very pleased with my experience there.

Go to shop. Have gotten all my vapes, and supplies here. BEST PRICE AROUND. I wouldn't go to any…read moreother shop after comparing prices with planet K and Oat willies he always comes in at least 10-15% under them! Also not sure why people are bashing him on here, he instantly said hi to me when I walked in, and was nice to me.

I came when it was 8:34AM, all of the led signs were on, place says they open at 7 AM…read more Not a single employee was in the store, and the door was locked.

Max was very helpful and friendly!! They have a great selection of vapes and flavors!read more

The two nice people in here are always very helpful and have great customer service I flew in a…read moreweek ago and have been a returning customer since they always have lots of different options to choose from with their wide variety of vapes and other smoke options they have great prices on all their product if your looking for vapes and other smoke devices I would come here for the reasonable prices and great customer service