Excellence Recovery Home - My Honest Experience (After 7 Days)…read more
My husband and I have been staying at Excellence Recovery Home for the past 7 days, and I wanted to share our experience in case it helps anyone considering recovering here after surgery.
When we first arrived, my initial impression was that the facility was just "okay." It's definitely not a luxury hotel, and if that's what you're expecting, you'll probably be disappointed. But after a few days, it really grew on me. I realized that it's designed for one purpose--to help patients recover comfortably--and it does that extremely well.
Our first room was upstairs, and my first thought was, "How am I supposed to climb these stairs after a major surgery?" We also had an issue with the plumbing in our bathroom--we had hot water but no cold water. The staff let us use another bathroom temporarily while they worked on the problem and assured us that if they couldn't fix it, they'd move us downstairs as soon as a room became available.
We arrived on Monday, I had surgery on Wednesday, spent one night in the hospital, and when we returned on Thursday, our new downstairs room was ready. They kept their word.
Our new room has been wonderful. The air conditioning works great, there's a large TV with Netflix, Amazon Prime, YouTube, and more, and the hospital bed is surprisingly comfortable. You can raise your head or feet, and it even has a massage/vibration feature. They also provided a raised toilet seat, which has been incredibly helpful. You probably won't find those recovery-friendly features in a hotel room.
One of the biggest benefits of staying here is the level of care. They do your laundry every day, help bathe you daily, give you your meds, they take your vitals and you receive a daily lymphatic massage from Carol. If you're interested, Hilario also offers IV therapy to help with hydration, healing, inflammation, and energy.
The staff here has been incredible. On our first day alone we met Raquel, Dolly, Cinthia #1, Cinthia #2, Alex, Guillermo, Betty, Yahaira, Alfa, Lupita, Claudia, Carol, Hilario, and several others I'm sure I'm forgetting. There are a lot of people working here, and every single one has been kind, attentive, and genuinely caring. The service has honestly exceeded my expectations.
Now...the food deserves its own paragraph.
I cannot say enough good things about it. Everything has been fresh, flavorful, and beautifully prepared. A couple of meals were on the smaller side, but most portions were generous. I actually looked forward to every meal, and I don't recommend skipping any because you'll miss out! I even joked with Dr. Rios that I wanted to bring their Chef home with me to Texas. He begged me not to!
They also keep plenty of bottled water available, and if you're hungry between meals, just ask--they have snacks, too.
My husband is an early riser, so he used Uber Eats to order a small T-fal coffee maker, coffee, and a few snacks from Costco. Later, Alex told us that Walmart is only a couple of blocks away and that it's safe to walk there. There's also a nearby pharmacy if you want to pick up things like Latisse, collagen creams, or other skincare products before heading home. My only regret is forgetting to buy baby wipes!
If you're worried about the language barrier, don't be. We downloaded Google Translate, and the staff also uses translation apps when needed. Several of them speak English as well, so communication has been easy.
We're leaving on August 7, and I'll have one final appointment with Dr. Rios before we head home. So far, my healing has been going really well.
As for Dr. Rios...I honestly couldn't be happier. I'm still swollen, but I'm already loving my results. His work is beautiful, and I'll definitely be posting before-and-after photos once I'm further along in my recovery.
Overall, the entire experience has been incredibly organized. Everything runs like a well-oiled mac. They truly have medical tourism figured out.
If you're considering surgery in Tijuana and wondering where to recover, I wouldn't hesitate to recommend Excellence Recovery Home.
I know this was a long review, but I hope it gives you a better idea of what to expect and helps you make the decision that's right for you. Wishing everyone a safe surgery and a smooth recovery!