Went there interested in a particular vehicle. Kept pushing different choices at me I had no…read moreinterest in. Asking personal questions that were none of there business. I wanted to come back the following day with my wife to take the vehicle for a test drive but they wanted me to drive it immediately and said she wasn't nessary. Also I had to give them my phone number to make an appointment. Pushy and annoying made me leave and I canceled the appointment. They gave me an uneasy feeling and shady vibe. I will not return no matter what they have to sell.

I have been coming to this dealership for 20+ years & have bought/leased over five vehicles from…read morethem. They've always treated me courteously, respectfully and have been fair in the dealings for purchases & service. Over the years Joe & Greg in sales have helped me, with a special shoutout to Greg for pleasant, friendly & engaging personality. The team in the service department is helpful & responsive too. They greet me & know me by name when I call or show up and are accurate in their estimates of time for repairs, as well as the cost. They've given me local rides when needed, as well as loaner vehicles when repairs have taken longer. Plus, the nice, clean waiting areas are pleasant. Through the years James, Frank, Luis & Bob have given excellent customer service & now Jonathan is doing the same. I highly recommend this business.

I purchased a 70 GTO from Pacific Classics, I would like to thank the entire staff for their…read moreservice.The video and picture descriptions were excellent, they furnished all the past history and paper work they had re: my purchase. I didn't fell the need to have an independent inspection before purchasing the vehicle. From the wire transfer of funds to the delivery to my front door, I felt secure. Upon delivery my GTO was far above my expectations, I've done this with other company's in the past and found Pacific, far above the others. Thanks you Pacific Classics, for a good experience and a great GTO, that I intend to enjoy for years. A very satisfied purchaser. Bill B.

Grateful for my experience as a first-time classic car owner to this business! Special thanks goes…read moreto Chris, who fielded MANY emails from me and answered them in a timely and professional manner and to Brandy who helped demystify the process, taking me through buying my first vintage car with ease. And Silas, who was amazingly great at showing me the car in the first place, even remembering me from a prior visit over a year ago! This team is amazing!

My experience at Cortez Auto Center was extremely disappointing…read more I spoke with Chanel several times before making the trip from Seattle to Burlington by bus specifically to work with her. When I arrived, she wasn't there and never showed up that day. I ended up working with Janny. While polite on the surface, he spent much of the time on his phone. After test driving one vehicle, I realized the seats were not adjustable, and found another with upgraded seats. When pricing was presented, he had added about $3,000 in "upgrades" (windshield protection, etc.) on a 2024 vehicle and presented them as if they were standard. I had to firmly decline multiple times. There was also a discrepancy between the Blue Book value I found and the one they showed me. I was told theirs was "subscription level" and more accurate than the public version. I still suspect I overpaid, but by that point I felt worn down. During negotiations, I worked with Cody. The numbers were inconsistent and I felt pressured, but still elected to go forward with my purchase. When I said I was leaving to get food and contact my bank, he pushed me to stay, when I insisted I needed to go eat, he suggested I go get two beers -- which felt completely inappropriate during a financial negotiation. After I returned, while finalizing paperwork, I met with a different employee who was openly rude, repeatedly making negative comments about Seattle and Washington, despite my repeating to him that I loved SEATTLE. He then presented paperwork stating the vehicle had no remaining warranty, despite the salesman earlier sharing Carfax showing manufacturer warranty coverage. When I questioned it, he raised his voice and told me I could leave if I didn't like it. I stepped away and told Cody that the other employee was treating me disrespectfully. I received a brief quote sorry to hear that" as a response. Then called the dealer and confirmed directly that the warranty was still active -- yet I was required to sign paperwork stating otherwise. This was followed by an effort to get me to purchase an extended warranty for several thousand dollars, which I understand is standard, and I just sat through it. After purchasing the car, I discovered there was no backup key inside the fob case. I've followed up multiple times and have received no response. I filed a BBB complaint a month ago which was closed with no response from Cortes. I have one fob with no backup key at this point. I will have to go to the Mazda dealer service department and pay quite a bit to get this remedied. Overall, my experience felt high-pressure, misleading, and unprofessional. I was referred by BECU and had high hopes but at this point will be reporting back to them my concerns. I would strongly encourage others to proceed with caution.

We recently had to go car shopping and after a few days of searching we found what we were looking…read morefor at Cortes Auto Corner. They were very easy to deal with, no games, reasonable price, and a great car. We were in and out in under three hours including a nice test drive, and I might add that this dealership is located in a great location for a very comfortable and relaxed test drive. I would suggest Cortes Auto Corner to anyone looking for a quality used vehicle at a reasonable price, far less then the dealership that was a mile away.

I had it all the way up to Skagit to buy a brand new Forester. Mr Zach treated us very well. Let us…read moreroll out on a 30-minute drive to make sure the Forester was what we really wanted. The paperwork was a lot and I mean a lot. But I don't think you can get away from that these days. I did end up buying the extended warranty just because of all the electronics for a little over like $4,000 which is again a lot to add on top of the price of the vehicle. I just cannot believe a car cost $50,000 these days. That's not the dealer's fault. I do think the detail job could have been a little better so hopefully when I come back for my first oil change and the installation of my tow hitch I could maybe get another little detail situation because there's a lot of streaking and such on the car. But overall very happy with the process and the people that I don't with.

Shout out to Matthew Marsden and the team for all the help in the purchase of our new Outback! And…read morefor spending tons of time with us after the sale to make sure we understood all the many buttons and bells and whistles in the vehicle!

Ron and Mark are quite simply two of the finest individuals that I have ever done business with,…read morepolite, courteous, professional genuine and honest, I felt comfortable and like I was in good hands during the entire transaction start to finish,, after the sale was completed and I was on my way I felt like I had just made two new friends so thank you for everything gentlemen Ohhhhh and did I mention,,, I LOVE my new JEEP!!

We just purchased a 2020 Jeep Wrangler Rubicon from Pacific Coast Auto Center in Burlington, Wa…read more We had an awesome experience from the moment we stepped in the door. Our sales representative was Travis. He was very personable and knowledgeable. He allowed us to take the vehicle for over an hour for a test drive and kick the tires to see if this Jeep was the one for us. We fell in love with it and when we decided to buy, Travis introduced us to Mark Summer who explained the purchase paperwork to us. During the whole process there was no pressure to buy, everyone was incredibly professional. They respected any direction we wanted to go; they really made it fun! We would highly recommend Pacific Coast Auto Center in Burlington. You won't be disappointed. We would absolutely do business there again. Sincerely, Steve and Kathy

My fiance and I just had the best automobile-buying experience at Rallye -- above and beyond our…read moreexpectations -- and greater than at any other auto dealership we've ever visited and would like to share. I have purchased (too) many cars and trucks over the years with good and bad results, but Doyle at Rallye took it to a whole new positive level with his personal touch this week. I agree wholeheartedly with Frederick D. on the relaxed, no game atmosphere and will be looking to purchase more from Doyle and family when the time comes. We aren't employees, we aren't family, nor were we friends with Doyle upon arrival. We met him for the first time last Thursday evening, after a long two hour (rush hour) drive from Seattle, to look at a truck on his lot in Burlington. Due to the traffic, we couldn't make it by the closing time at 6pm, so he offered to come back to the dealership after hours to meet us. I'll keep this part short: Doyle personally showed us the diesel truck, it's condition was outstanding, he let us test drive as long as we needed, we loved it and we made a very fair deal. There was no negativity, no B.S., no waits -- just a realistic discussion on what the rig was worth and what we were willing and able to pay. Doyle was flexible and we came to a price including options acceptable to both of us. He was also flexible on completing the financing and picking up the truck a few days later without hassle. That part is expected from a competent and pleasant dealer to make for a good experience. The important part: The good to GREAT experience part of this story is that Doyle took the time (late on a Thursday) to get to know us, what we wanted, needed and then, without prompting, noticed that the truck didn't include something of great help to my fiance. When we arrived to pick up the truck, not only did it have the options we agreed upon, but a surprise gift to help my fiance also installed. We were blown away by this personal touch. We now do feel like friends with Doyle and his family who also came out to greet us and wish us luck with our new truck. Thank you, Doyle, for an amazing, unexpected experience. I'll make sure to put this feedback in multiple places online. We'll certainly be back the next time we need another automobile.

PLEASE READ BEFORE PURCHASING A USED VEHICLE HERE…read more We traveled 3+ HRS to purchase a 2017 Toyota Tacoma after seeing positive reviews and a nice inventory selection. To be fair, Tommy and Tonya were both professional, responsive, and helpful throughout the process. Paperwork was smooth, everything was explained clearly, and there was no pressure to buy unnecessary add-ons or inflated packages. Unfortunately, what happened after the sale is the reason for this review. During the test drive, a few concerns were noticed: brakes not sounding or appearing right, one aftermarket light not working, and a few cosmetic issues. None were dealbreakers. We understood we were buying a used vehicle, not expecting perfection. However, when we asked normal buyer questions, the owner became dismissive. The moment we questioned the oil and asked for clarification, he abruptly began closing the hood, repeatedly said, "If you don't want it, that's fine," claimed there were plenty of other inquiries, and walked back inside. We had just driven 3+ HRS and were simply asking standard questions before spending nearly $30,000. Shortly after, he returned acting as if nothing happened. Despite that, we still moved forward. The night after purchase, we noticed a slight metallic clicking noise while driving. We assumed it might be normal brake wear or a minor used-car issue. The following day, while my husband was returning home from work, the noise became severe. The steering wheel was shaking badly, the truck was vibrating heavily, and it no longer felt safe to drive. He had to pull over immediately. When inspecting the wheel, three lug nuts on the front wheel were nearly off. This could have caused a catastrophic accident or serious injury. We paid out of pocket for roadside assistance. The third-party invoice states: - Left front wheel had come loose - Wheel removed and inspected - Other wheels torqued - Several lug nuts on other wheels moved during tightening - Bolt-on spacers present and recommended for removal as unsafe This means the issue was not limited to one wheel. During that same service, additional concerns were raised that the front brakes appeared improperly installed. We contacted the dealership immediately and requested a reasonable resolution or reimbursement for costs caused by this situation. Instead, the repeated response focused on returning the truck or transporting it back to their location. That missed the point entirely. This was never about not liking the truck. It was about being sold a vehicle with immediate safety-related issues involving wheels and brakes. We were not comfortable sending the truck back 3+ HRS after already experiencing these problems. We chose to handle inspections locally with people we trust. What is most upsetting is that the seriousness of the issue never seemed fully acknowledged. Used vehicles may have cosmetic flaws or normal wear. That is understandable. But wheels nearly coming loose, unsafe spacer concerns, and possible brake installation issues immediately after purchase go far beyond normal used-car expectations. We are now spending additional money, time, and stress correcting issues that should have been caught before sale. This review is not directed at Tommy or Tonya, who were both professional and helpful. This review is about accountability and safety. If you buy a used vehicle here, especially one with aftermarket modifications, bring an independent mechanic or trusted third party to inspect it first. We were fortunate this was caught in time. Another buyer may not be as lucky.

Wonderful. All the guys were super helpful, from the guy who took me on a test drive, the one who…read moredid my paperwork, and the manager; couldn't recommend any higher. Zero pressure, no part of the general attitude of car salesmen aka "what's your price range? ... well how bout we stretch your payments 30 years and your golden!" Through the whole process they were respectful, fun, zero pressure; felt like you were discussing buying a car from a friend or family member. They helped me a LOT, made the deal work for me and have me a great price on my trade in. Seriously, these guys are grade A. Thanks bros, you guys made car buying actually fun. Ps love love love my new acadia!!

After being called a liar about my key fob to my new car not having an actual key, they finally…read moreagreed to get me a key for my fob. Then guess what, they gave me the wrong key, was told id get a correct key soon. Weeks went by. Nothing. Key man ghosted us. I call auto track, talked to Jeff, he said "all you like to do is argue." No, if that was the case i would have been calling you way before 2 plus weeks had lapsed. I called once, you argued and said you "finished the job" and for me to "just put the key on a key ring, it doesn't need to go IN the key fob." You promised me a working key that FITS in my key fob. And said many times "its only $50...Its not that big of a deal." Then why are you making it a big deal?? Its just a $50 key fob! Stay away from this business. This was only 10% of my really bad experience here. I saw the reviews and was like, its cant be THAT bad.... Its that bad. Lol he also wont stop texting means calling me now that he wants to SUDDENLY fix my key issue after i said i dont want to wreck his google ratings. Nope. Sorry bud i gave you a chance. He also said "its okay, ill report it to google and say you're lying about everything." Lolol then why are all the other bad reviews still up??? Read my past google reviews. Im not a karen. I usually leave very positive reviews for local businesses. Not this one. This was shockingly bad. Jeff also had blood dripping from his knuckles and face for most of our interactions. Dont know what that was about... One more thing, Jeff stop saying you "discounted the car for me." The car was listed at 11k before i came it. I bought it for 11k. You didnt discount anything "For me."

I had been searching for a KIA EV 6, and finally found one at this dealer that looked like the…read moreperfect deal. I live in Everett, and my parents on Whidbey Island. My parents were able to go look at it and talk to a rep on a Tuesday, and scheduled an appointment with them for Thursday at 2 for a test drive. I took the day off work to come up from Everett and stay at my parents so we could go to this appointment. The morning of the appointment, the rep texted my mom saying they had sold the car that morning. While I understand the power of money in the hand when someone makes an offer, I also question this businesses customer service and integrity. They did not call us to see if we were still interested as we had viewed it first and made an appointment (which would have likely been a sale). The fact we had taken our time to talk to the rep, make an appointment (that wasnt honored), and were then shown little courtesy or care, is extremely bad business. It is even worse that I wasted a day off work for what we thought was a set appointment. I would not trust this business again as they obviously care more about a dollar being waved in their face than they do about the integrity of customer connection or commitment to their appointments.

Went shopping here for new cars for my mom and myself. Whoever owns this place either hired a…read moregeneral manager from the 60s or is themselves from the Mad Men era of sales. The staff showed us a Wolf Gray with Sable interior 2026 Sportage PHEV and handed us an out-the-door sheet. I chose a black exterior, same trim level in every other regard, and somehow that jumped the cost by $2,100. They claim it's floor plan financing policy, which may well be true. But why make that a ready-to-pay customer's problem? They lost the sale of two cars and two customers permanently over 2 grand with classic bullying sales garbage. I have no issue with Donny, he was helpful and kind, and we've all gotta eat. Even I've worked for a performative middle-management scumbag in a bow tie! Still, with Donny being the one positive, this place proved itself entirely untrustworthy, and I'm genuinely puzzled why the Costco program supports them. Mudslinging on social media makes me awful, but this placed earned it. The nearby Honda and Toyota lots, owned by a different family, treated us significantly better, so go there instead. Honestly, if one of them had the PHEV I wanted, I'd pay them the $2,100 difference in cash just to spite Rairdon's.