I have been coming to this dealership for 20+ years & have bought/leased over five vehicles from…read morethem. They've always treated me courteously, respectfully and have been fair in the dealings for purchases & service. Over the years Joe & Greg in sales have helped me, with a special shoutout to Greg for pleasant, friendly & engaging personality. The team in the service department is helpful & responsive too. They greet me & know me by name when I call or show up and are accurate in their estimates of time for repairs, as well as the cost. They've given me local rides when needed, as well as loaner vehicles when repairs have taken longer. Plus, the nice, clean waiting areas are pleasant. Through the years James, Frank, Luis & Bob have given excellent customer service & now Jonathan is doing the same. I highly recommend this business.

Went there interested in a particular vehicle. Kept pushing different choices at me I had no…read moreinterest in. Asking personal questions that were none of there business. I wanted to come back the following day with my wife to take the vehicle for a test drive but they wanted me to drive it immediately and said she wasn't nessary. Also I had to give them my phone number to make an appointment. Pushy and annoying made me leave and I canceled the appointment. They gave me an uneasy feeling and shady vibe. I will not return no matter what they have to sell.

Super smooth and easy transaction on a rare BMW X5. They seem to be very particular about the cars…read morethey sell, in a good way!

If you're in the market for a car, go see the team at By Design Auto. The owner Jason and staff…read moreare amazing. Attention to details, transparency in the process, courtesy, and efficiency are just a few of the advantages they offer a customer. They found us the exact car we were looking for. Go see them today!!!!! You'll be happy you did. We can't say enough to explain how great our experience was with By Design Auto. Next time we buy a car, we're headed back to By Design Auto.

After being called a liar about my key fob to my new car not having an actual key, they finally…read moreagreed to get me a key for my fob. Then guess what, they gave me the wrong key, was told id get a correct key soon. Weeks went by. Nothing. Key man ghosted us. I call auto track, talked to Jeff, he said "all you like to do is argue." No, if that was the case i would have been calling you way before 2 plus weeks had lapsed. I called once, you argued and said you "finished the job" and for me to "just put the key on a key ring, it doesn't need to go IN the key fob." You promised me a working key that FITS in my key fob. And said many times "its only $50...Its not that big of a deal." Then why are you making it a big deal?? Its just a $50 key fob! Stay away from this business. This was only 10% of my really bad experience here. I saw the reviews and was like, its cant be THAT bad.... Its that bad. Lol he also wont stop texting means calling me now that he wants to SUDDENLY fix my key issue after i said i dont want to wreck his google ratings. Nope. Sorry bud i gave you a chance. He also said "its okay, ill report it to google and say you're lying about everything." Lolol then why are all the other bad reviews still up??? Read my past google reviews. Im not a karen. I usually leave very positive reviews for local businesses. Not this one. This was shockingly bad. Jeff also had blood dripping from his knuckles and face for most of our interactions. Dont know what that was about... One more thing, Jeff stop saying you "discounted the car for me." The car was listed at 11k before i came it. I bought it for 11k. You didnt discount anything "For me."

I used their "Contact Us" form to ask for some more info to be emailed to me. I received a canned…read moree-mail that said they would get back to me but if i had questions, to call. The I get a one line message from "Joe" to give them my phone number so they can text me the info. But Its a PIA on my Flip Phone so I responded "Please just e-mail it". No response. So i called the number on the e-mail and got a recording that I was going to be recorded, then two rings, then disconnected. I tried again and the same thing. So I called the number on the website and got Jerry who explained that a) Joe was at the other shop and does not e-mail, and 2) They are having trouble with some middleman "contact manager" provider. He was nice and offered to go out and look at the car and try to e-mail me some info. Then "Mike" calls me and asks what i'd like to know. I explained that I had asked questions on the "Contact us" form but because you get no record of it - I could not remember exactly what I had asked - also having inquired about other cars at other dealerships. So I'd like it e-mailed when they get their e-mail fixed. Mike lit up, told me to stop wasting his time, called me a jackass and told me to F**k-off and hung up on me. Nice impression. Proceed at your own risk - Mike demonstrated the character and psychological balance of a small soap dish.

I had it all the way up to Skagit to buy a brand new Forester. Mr Zach treated us very well. Let us…read moreroll out on a 30-minute drive to make sure the Forester was what we really wanted. The paperwork was a lot and I mean a lot. But I don't think you can get away from that these days. I did end up buying the extended warranty just because of all the electronics for a little over like $4,000 which is again a lot to add on top of the price of the vehicle. I just cannot believe a car cost $50,000 these days. That's not the dealer's fault. I do think the detail job could have been a little better so hopefully when I come back for my first oil change and the installation of my tow hitch I could maybe get another little detail situation because there's a lot of streaking and such on the car. But overall very happy with the process and the people that I don't with.

I got my wrx oil change here and they weren't clean, didn't fill my oil up all the way, and told me…read moreI had to replace a $1,300 part. So I went somewhere else and they told me how bad the oil change was so I had to purchase a second one 2 weeks later from the date I got it here and they informed me that part Subaru said to replace was perfectly fine.

Had a fantastic buying experience today at Rallye Auto Sales. Riley greeted me on the lot and…read morepromptly got the keys to the car I wanted to see. He was patient and let me do my thing looking the car over. All he did was answer any questions I had. The test drive was super easy, they just took my ID and got my phone number, handed me a dealer plate and keys and let me go. The whole experience was easy and low pressure. Doyle, the owner, is super nice and was extremely helpful and, in the end, we were able to make a deal on the car I wanted. In fact, everyone I dealt with was super nice, constantly offering me refreshments. They were even kind enough to change the oil on the car I bought before I left because they hadn't had a chance to do it since they had just got the car. That's integrity! They also gave me a cool dealer hoodie and a full tank of gas. The whole lot had many nice, quality used cars. If you're in the market, I definitely recommend them. Thanks Doyle, Riley, and the rest of the team, I really appreciate everything.

PLEASE READ BEFORE PURCHASING A USED VEHICLE HERE…read more We traveled 3+ HRS to purchase a 2017 Toyota Tacoma after seeing positive reviews and a nice inventory selection. To be fair, Tommy and Tonya were both professional, responsive, and helpful throughout the process. Paperwork was smooth, everything was explained clearly, and there was no pressure to buy unnecessary add-ons or inflated packages. Unfortunately, what happened after the sale is the reason for this review. During the test drive, a few concerns were noticed: brakes not sounding or appearing right, one aftermarket light not working, and a few cosmetic issues. None were dealbreakers. We understood we were buying a used vehicle, not expecting perfection. However, when we asked normal buyer questions, the owner became dismissive. The moment we questioned the oil and asked for clarification, he abruptly began closing the hood, repeatedly said, "If you don't want it, that's fine," claimed there were plenty of other inquiries, and walked back inside. We had just driven 3+ HRS and were simply asking standard questions before spending nearly $30,000. Shortly after, he returned acting as if nothing happened. Despite that, we still moved forward. The night after purchase, we noticed a slight metallic clicking noise while driving. We assumed it might be normal brake wear or a minor used-car issue. The following day, while my husband was returning home from work, the noise became severe. The steering wheel was shaking badly, the truck was vibrating heavily, and it no longer felt safe to drive. He had to pull over immediately. When inspecting the wheel, three lug nuts on the front wheel were nearly off. This could have caused a catastrophic accident or serious injury. We paid out of pocket for roadside assistance. The third-party invoice states: - Left front wheel had come loose - Wheel removed and inspected - Other wheels torqued - Several lug nuts on other wheels moved during tightening - Bolt-on spacers present and recommended for removal as unsafe This means the issue was not limited to one wheel. During that same service, additional concerns were raised that the front brakes appeared improperly installed. We contacted the dealership immediately and requested a reasonable resolution or reimbursement for costs caused by this situation. Instead, the repeated response focused on returning the truck or transporting it back to their location. That missed the point entirely. This was never about not liking the truck. It was about being sold a vehicle with immediate safety-related issues involving wheels and brakes. We were not comfortable sending the truck back 3+ HRS after already experiencing these problems. We chose to handle inspections locally with people we trust. What is most upsetting is that the seriousness of the issue never seemed fully acknowledged. Used vehicles may have cosmetic flaws or normal wear. That is understandable. But wheels nearly coming loose, unsafe spacer concerns, and possible brake installation issues immediately after purchase go far beyond normal used-car expectations. We are now spending additional money, time, and stress correcting issues that should have been caught before sale. This review is not directed at Tommy or Tonya, who were both professional and helpful. This review is about accountability and safety. If you buy a used vehicle here, especially one with aftermarket modifications, bring an independent mechanic or trusted third party to inspect it first. We were fortunate this was caught in time. Another buyer may not be as lucky.

This place is amazing professional custom fabricators,…read moreExcellent work, World class exhaust repair, This is the place to have your work done on your vehicle.

At first glance, with its hot rod ambiance and cool cars, I doubted if it was the right place for…read moremy Swedish car. But I was in for a surprise. I visited based on a hunch after being told elsewhere that I needed an expensive catalytic converter replacement. The mechanic here, a true Volvo aficionado (owning more Volvos than the founder of IKEA), diagnosed the issue within minutes. Instead of a costly repair, it was just two coils that needed replacing. The cost? A quarter of what I was originally quoted. It wasn't just about saving money, though. It was about finding that rare mechanic with an incredible depth of knowledge, able to diagnose problems on the spot. The efficiency and expertise here are unmatched. As I write this, I'm almost hesitant to share how great this shop is. I fear it'll become too popular and I'll have to wait weeks for an appointment! It's that good. Highly recommended for anyone seeking honest, expert service, especially for Volvos.

Ron and Mark are quite simply two of the finest individuals that I have ever done business with,…read morepolite, courteous, professional genuine and honest, I felt comfortable and like I was in good hands during the entire transaction start to finish,, after the sale was completed and I was on my way I felt like I had just made two new friends so thank you for everything gentlemen Ohhhhh and did I mention,,, I LOVE my new JEEP!!

We just purchased a 2020 Jeep Wrangler Rubicon from Pacific Coast Auto Center in Burlington, Wa…read more We had an awesome experience from the moment we stepped in the door. Our sales representative was Travis. He was very personable and knowledgeable. He allowed us to take the vehicle for over an hour for a test drive and kick the tires to see if this Jeep was the one for us. We fell in love with it and when we decided to buy, Travis introduced us to Mark Summer who explained the purchase paperwork to us. During the whole process there was no pressure to buy, everyone was incredibly professional. They respected any direction we wanted to go; they really made it fun! We would highly recommend Pacific Coast Auto Center in Burlington. You won't be disappointed. We would absolutely do business there again. Sincerely, Steve and Kathy