During one of my service visits, it was raining and I asked for a voucher to come back at a later…read moretime. Visited today and got the road salt and gunk washed off. Thanks!

I've had nothing but top-notch treatment from Rahal Toyota. I showed up without an appointment to…read morebuy a 24 Camry XLE Hybrid and Amir took the time, whether he'd been busy or not, to showcase, test drive, discuss payment options, and eventually sell me the car. I went back a year later (after a crash) to buy a 25 Camry XLE. When I unknowingly called Amir on his day off, he did not hesitate to pre-write the financing deal and make everything ready when I came to pick up the car. Then I took my mother there to buy a (still new) 24 4-Runner, and received exactly the same friendly and thorough treatment from Amir as before. I don't live very close to Rahal, but it was well worth the drive. The building was immaculate and very nice, and everyone was nice and more than helpful every time. So I came from a distance AND I took my mother there : that pretty much says it all about how I was treated. Superb dealership!

My third car from Faulkner. Excellent service; friendly employees; clean and comfortable waiting…read morearea; honest

The service is the WORSE ! Stay away from this place. I have owned many cars , 5 were Subarus and…read morethis place is terrible. Rude , they act like you are bugging them . Until the owner wakes up and makes changes , stay away !

Very professional service with a problem border line new lemon car. But the service receptionist…read moremade it all OK. For booking service it is better to call because last two times I used the app but the service was not related to the dealer. But the exceptionally professional staff were very accommodating. Excellent experience.

We had a fabulous experience here. Philip Beierschmitt was our salesman and he went above and…read morebeyond with helping my elderly father purchase a vehicle from three states away. Philip was professional, kind, thorough and absolutely fantastic at all parts of the transaction.

My husband and I are repeat buyers and consistent customers of the service department. Always, the…read moreexperiences have exceeded our expectations! When buying, we've dealt with Bill Yiengst who has been amazing to work with. He is pleasant, honest, and works to get you the best deal possible. Can't ask for more. The service team is equally as good. Initially I had my reservations about using a dealership for service, but they have put those concerns to rest. With LB Smith in town, there's no need to go elsewhere!

Took my car here to be serviced for inspection, emissions and an oil change. I provided an oil…read morefilter and ring. When they called and told me my car was done, I paid, and picked up my keys. I saw the untouched brand new oil filter on the passenger seat. (Tape seal was still intact.) Unfortunately I was in a rush and had to get to work. I get my oil changed every 4,000 miles due to knowing that Subarus burn oil when they're higher mileage. Unfortunately, as I was coming home on 10/28, my oil light flicked on. Come to find out, my oil is almost completely burned off. I will never be taking my car here again. I will be asking for a refund. This was absolutely disgusting practice. And now I have to go back to Subaru and ask them to make sure nothing is damaged due to LB Smith Ford Lincoln's negligence.

When you leave in the morning not needing a new car and then suddenly that may be the best option…read moreit can be a little daunting. The service guys were terrific and gave me a lot of option. As the new car became the better decision for me, the sales team was great. No pressure, lots of options and very helpful in my decision making. This is my 3rd vehicle in 22 yrs from this dealer and I'll always go back!

DO NOT GET YOUR CAR SERVICED AT MAZDA! If you want to read the lengthy story about why feel free…read more.. I recently moved to PA and needed to get my Mazda serviced. I had been taking my car to a Mazda dealership in CO to get serviced for years so I figured I would do the same here. Being new to the state I also just got an emissions inspection done a few months ago (this will make sense as you read further). Dropped my car off to get serviced and they asked when I would need it by. I told them at least by the end of day which they said would be no problem since I dropped it off at 9:30am. During the service I get a text about the status of my car. I click on a link and watch the video from the mechanic. The mechanic says I have a slew of issues. His recommendations included my brakes needing to be replaced, spark plugs to be replaced, and most concerning was "front suspension control arm busing was completely torn, and rear frame mount is completely torn." I contacted the service department to go over pricing and it was astronomical how much all of this cost, over $3,700! The lady also mentioned to me that the arm busing and frame mount alone "would not pass emissions inspection in PA". Which was funny because my car passed a few months back which I told her. She seemed very concerned about this. I had also just gotten new spark plugs and told her this as well and she said it was only a recommendation. I was not comfortable getting all these repairs done so I told her I wanted just the oil change and filters done. She told me she would contact me once my car was ready. A few hours later and I still did not hear from her. I tried calling the number and received a voicemail saying she was not available. I left a text and got an auto response saying the same thing. I waited another hour and ended up getting a message that they were closed for the day. Never received any communication from the service department, no text (and we had been texting back and forth about my car all afternoon), no call, no voicemail. As a paying customer expecting to get their car done that day, without any communication about my car needing to stay longer, I was very frustrated. Next morning I called as soon as they opened. The same lady that helped me answered. I asked her why they did not contact me about my car. She seem dumbfounded by this and said she tried and thought she left me a message. I told her I got nothing and that I would be happy to show her my call history and text history with them. She didn't acknowledge that this was any fault of hers or whoever else was working on my car. I asked if my car was ready and she said yes. I went there a few hours later when my husband was able to step away from work to take me. When I walked in she finally apologized to me. She said she looked at their system to see why I didn't get anything and it apparently went down that afternoon. Yet they can't call their customers if their system is down. Seems like a lack of customer service. I didn't want to argue, seemed pointless, so I paid and left. Few weeks later I take my car to Hampden Auto to get a second opinion. One a few minutes of glancing at my car they said there was nothing wrong with the front suspension control arm bushing and nothing wrong with the rear frame mount. My brakes were worn but didn't need to be replaced right away. Over $3,700 dollars quoted by Mazda over absolutely NOTHING!!! This inspection made more sense considering the auto shop I got my emissions inspection done at said none of these issues existed either. I always expected a dealership to have higher service prices but to completely make up recommendations and not thoroughly inspect a car before sharing information with the customer is careless. On top of the lack of customer service, very disappointing. Go elsewhere for your car services. Updated comment to owner...Tried emailing you but the email bounced back.

I made my first visit to Faulkner Nissan with my new-to-me Rogue today, needing service and a…read morerepair. The customer service team were efficient, friendly and thorough. Their efforts kept me abreast of my repairs, estimate and a warranty claim they efficiently handled. Their client lounge was quiet and comfortable with everything including coffee and wifi! The service tech treated my car with great care and took care of the work within the estimated time. The crowning touch was a wash and vacuum before giving me the keys. I was very impressed! Thank you!

Purchased my '23 Nissan Pathfinder in March of '24 from Faulkner Nissan Mechanicsburg. Wasn't…read moreoverly happy with the team I purchased from... Have free oil changes for I'm not sure how long. But have gone 3 x since March '24. I have never been satisfied at all on these three trips. I drive almost an hour ...which I do not think I will continue to do so. Today put me over the edge. I had a scheduled 10:30am appointment. I arrived promptly at 10:30. I was told it would be an hour and it should be ready by 11:30. I asked if it included a car wash and vacuum and they assured me that it did. Though they said only the front carpets get vacuumed...seems odd to me..but ok. My car was not finished the oil change/tire rotation until noon!!!!! An hour and a half for what most places can do in less than 30 min. They did not do the car wash or vacuum because they were short handed. They said I could wait longer but not sure when it would get done. This is unacceptable. They had a list of routine things that they suggested that I get done. I said no thank you I will take it to my mechanic. I honestly think I was treated differently after I refused those extra items. I think the car was ready then...but they made me wait longer because I didn't add those to my bill. There were two ladies at the service counter...one was friendly the other not at all. I did not feel like customer satisfaction was at all a priority. I will NOT be back. I tried returning thinking it must get better with the next visit...but it never has!! I did meet with an Isaac in sales who was wonderful. He showed me two Armadas and sadly even if there was one I liked there...I will NEVER purchase from Faulkner anything ever again. Isaac has a future in sales so the one star is for the time with him looking at cars

Just got my XC60. Just love it. Paul was thorough and did not push you into purchasing. That's how…read moreI like doing the "game" of buying.

I've had some bad experiences at car dealerships with obnoxious or deceptive sales personnel. But…read morethe best car-shopping experience I've ever had was with Lehman's. Doug Frantz was courteous, professional, honest and ethical every step of the way. As I told him, when I'm in the market again, I'll be back,

I bought a new 2021 Hyundai Sonata from Freysinger in 2021. Less than 2 years later and less than…read more17,000 miles later, despite oil changes at their business every 3-6 months, the car is completely undriveable. They made a mistake during the last oil change and did not tighten the drain plug securely. A human error easily made, sure, but it caused the engine to lose all oil and seize while driving it on the highway. It destroyed the engine, the drive belt, the starter, and damaged other parts. Freysinger has refused responsibility arguing that someone must have slid under my vehicle while I was driving it on the interstate like Keanu Reeves in the movie Speed and unplugged the drain plug because it would be impossible for them to have done it and my car to still function for a short period after. They have destroyed a vehicle that I paid them almost $40,000 for less than 2 years after purchase. They refuse to take any responsibility and continue to gaslight me. Hyundai corporate USA and another Hyundai dealer have both investigated the issue and found Freysinger Hyundai maintenance team as the most likely cause of failure and yet still Freysinger refuses to accept any responsibility. It's now been 4.5 months since this occurred. Meanwhile, I am stuck with a $10,000 repair bill, months of agonizing stress, and continual car insurance payments on a vehicle that cannot even turn on while it sits on another Hyundai dealership's lot waiting for resolution. I cannot recommend enough purchasing from literally any other dealer than Freysinger!!

I called in several weeks ago to make an appointment for a couple known issues with my Elantra. One…read morewas the fuse recall where cars were instantaneously blowing up and the other, a known issue that the manufacturer extended their warranty for. When I called, the young man to whom I spoke was very nice. I explained the issue with the steering wheel and the fact that the car was past the extended limits of the extended warranty. He assured me everything would be covered and taken care of. When I dropped the car off for service, it was a completely different story. The steering wheel issue was not going to be covered. The young man who set up my appointment was not surprisingly no longer working there. Do NOT accept a promise from them for rainbows and butterflies. Make sure you get everything in writing. Their word is just lip service.