Built me a very expensive and leaky pool. They convinced me for years that it was fixed again and…read moreagain, only to experience the same problems over and over: chemistry issues, salt, chemical & water loss. They ultimately blamed me for the leak and wanted to charge me several thousand for a pressure test. I finally decided to move forward with a pressure test at the end of the 2024 season, only to have Haven's new Sales rep try and convince me that the marble dust was my issue. Later the rep called me drunk after playing golf trying to close the deal for new marble dust to the tune of $30-40K. Last year, at the beginning of the season, I had a reasonably priced pressure test done by East West pools and found out that my pipes were fine. They applied $20 worth of silicone around all of the fixtures (including the deep end light which I suspected to be the culprit the whole time) while the pool was empty. For the first time in 20 years my pool is holding water! I feel like an idiot ever trusting Haven; glad its over.

They sent one guy to open my 60X25 foot pool, which has a large amount of commercial level…read moreequipment, although it is for my residence. Pool was not as clean as from other companies. Worse yet, the tech put acid in a chlorine tank. When I went to refill the chlorine, it caused a gas reaction which could have killed me. They emptied to incorrect acid when I called them, but no apology. They even tried to charge for the acid they incorrectly filled! Now that it is time to close, the INTELLICHEM probe tubes are not with the equipment, so I must pay for new ones. They claim to have left them here, but I did not recall seeing than anywhere since the probes were installed after the pool opening. Unfortunately, finding an honest, competent pool service company is a real challenge! I will add to this review after my closing by a different company. I could not trust Haven to close properly as they do not take responsibility for their services.

I gave a star more than one star because this company started off ok and cleaned my pool even if…read morethere was often some green soon after. But I did think people should read the sexist comment emailed to me by the owner when I had the nerve to ask why my pool was still green and not ready to swim in after they charged about $350 to open it! 'You sound like someone who sits home all day long filing her nails. As I stated before, this is a very busy time, and delays can and do happen. YOU ARE the only person carrying on like a spoiled child. Get over yourself and grow up. I'm not going to respond to your childish emails anymore, and you can find yourself another pool company now.' Mike McDonald Owner

These guys have been great so far. We just bought a home with a neglected green pool and they have…read morehelped clean it up and used my own chemicals to help restore the pool. Cassandra who works in the office has been phenomenal. Hard to find great pool service in Long Island, but so far these guys have been a step above. I'll post again when they have to close the pool. Closed the pool and provided specific guidance on how to store equipment. They only charged me for what I needed and not a penny more. Big fan of these guys.

My pool was installed 12 years ago by the team of Steve and Mike. It continues to provide…read moretremendous enjoyment to my entire family. They always comment how nice the pool liner feels on their feet as opposed to gunite or cement. Over the years, I have required items to be repaired which was accomplished with pristine service. Most recently, I was offered an upgrade to my phone remote access. I seized the opportunity. I control all with the aiming Logic App. It also includes light shows, which was another upgrade. I have to admit, friends of mine with pools do not have the same bells and whistles on their pool as I have although paid many times more. The team of Patty, Steve and Mike are such a pleasure to deal with. I give them my highest recommendations. Before you make a final decision on your pool, call Steve. Btw, they set it up such that the maintenance is very simple or should I say almost maintenance free except for cleaning. Chemistry balance also very easy, as needed. It is a pleasure to wake up every morning and see my pool shining in the sun. They indeed "build pools right"

I wrote my first review in 2017. It's time for a follow up review. During the Pandemic, with time…read moreoff from work and everyone having a pool installed, i started to appreciate even more the great vinyl pool installed by Steve and Mike and company. I became a local expert in pools and quality products all learned from Bilt Rite. I remain extremely please with the highest quality equipment recommended to me which continues to allow me to be maintenance free. I do it all myself, except for opening and closing procedures. The quality of my neighbors' pools, although paying much more, was highly inferior and certainly not user friendly. I can control all from my phone, having installed an Aqua Pod and Modem. Sure beats going out every time to turn on heater or filter. As far as service is concerned, when something goes wrong, unrelated to the installation, they will definitely take care of it to perfection. I recently needed a "board" replaced. It was done with the utmost care and professionalism, coming back a second time to ensure it was fully operational. It was also followed up by the office to ensure all worked out perfectly well. There might be a rare occasion of an unsatisfied customer with customer service. I can only tell you that I have never experienced anything but the highest level of service and getting the job done always. Any issue related to pool function is always cared for promptly. If it can be done over the phone then it will be communicated in that manner, otherwise in person. I wish to highlight the main person in charge of customer service, Patty. Her responsibility is huge. She is in charge of keeping everyone on time with their opening and closing of pools, new construction schedule, rare issues with pools that need attention. She does it in the most professional manner. She answers all emails and phone calls in a very timely way and always get the job done. Just remember, when you show respect and professionalism, you will be treated back the same way, to your highest level of satisfaction. I would like to close by saying they know everything about vinyl pools. They have decades of experience. They do not do gunite pools and have therefore developed an expertise in Vinyl and its associated equipment. If you want your pool "Bilt Rite" then call Steve and Mike and Patty at Biltrite pools in Commack.

Jose is the best pool guy around Long Island there's no doubt. I got an awesome liner from his…read morecompany that was super affordable for the size of my pool. The liner choices were hard to pick from because there were many good choices and great photos from his customers! The quality of the job was superb & quickly done and I receive compliments all the time. In opening my pool this year, I had issues getting my pool pump to prime. Jose was able to fit me in this week before memorial day weekend, probably his busiest week without a doubt! He got the pool running and removed a stuck/broken drain plug in less than an hour. I can't say enough good things about Jose and his team - they are superior in comparison with other pool companies, such as Sweeney's who I originally used when I first got my pool.

I had a really hard time finding a pool company to help me with my above-ground pool lines. For…read moreyears, I contacted many pool services on long island and was often left disappointed with the quality of work or the honesty of the business owners. All of that changed when I hired Agape Pools Service. The owner, Jose, gave me a completely different experience. Having an above-ground pool can be a real headache, and the pool line issue I've had hasn't been able to be fixed for years, even after using several other pool companies. The Agape team masterfully fixed my pool line issue once and for all, and they were able to get it done in just a couple of hours. I was very impressed. Agape Pool Services are true professionals that really know what they are doing. I'm sure you are looking at online reviews for various pool companies in search of competent, honest, friendly, and professional service; look no further. Agape Pool Services is top-notch; they provide quality service and have very competitive pricing. I highly recommend Agape Pool Services.

Guess this company does not like new business. Called left a message and no call back.read more

There is no ownership of the owners behalf. He states that I am mistaken in whom I have I have done…read morebusiness with. This company was the first and last pool company to ever maintain my pool. As an educated home owner. I know exactly who does what in and on my home. The owner of this business will attempt to deflect the events that occurred. At the end of the day, they where FIRED. Due to there actions and no ownership of what occurred. A huge mess was left in my backyard during my end of year closing. DE was left sprayed all over the siding of my home and he refused to come out and clean 9it up. When I questioned Jay about the events that led up to making the mess Jay blamed the mess on me and "my dogs mess" and not on his incompetence in doing the work properly that he was paid to perform. It was because of this that I chose not to do business with him anymore and I strongly urge you not to do business with him as well.

I would avoid them like the plague. Not only did they drag the work out for months. Billy is not…read morereliable. Lies constantly. Starts the job & leaves for weeks at a time. He cut the return line & never fixed it. There is concrete & pavers, that have to be dug up in order to fix it. Costing me a lot of money. Had no idea why, a new pool would be losing so much water daily. Hoping I can find the pavers to match. Dripped glue all over my coping. ruined my backyard. Literally had to throw him off my property. He is not a person or company I would ever work with. Save yourself a huge headache & AVOID THIS COMPANY!!!!!!!!!

Billy and his crew are knowledgeable, professional and great at what they do, a pleasure to work…read morewith.

Scott at SK Pool Care will literally provide you with the best service possible for any of your…read morepool needs. We recently had them put a new liner in, could not have been done more professionally. From small repairs to big jobs, they will take great care of you.

Rude , unprofessional Didn't complete the job…read moreDamaged property then the owner yelled at me when I asked for the issues to be resolved

I called Ed for issues with my 16x32 IG pool and two-level deck, I need both skimmer & return lines…read morereplaced, new liner, new skimmers and new two-level deck around pool. Ed lives only 1.2 mile down the road from my house and at the time had very good reviews listed. Ed came over the house to view pool and take measurements and discuss issues with me on 06/17/25. Ed stated he will be back with his contractor to look at and size deck! Did not hear back so I sent email on 06/20. No reply so I called and left message on 06/22 asking if he is still interested in the job. Now it is 06/29 and Ed never called or email back. Ed seemed very nice, knowledgeable and personable when he was at the house, so why he could not return a call or email to give me an update is beyond me. Maybe the job was too big, but if that was the case he could have been honest and just let me know. Either way he never contacted me back, so I am guessing!

This was our first time with a pool . We knew nothing about pools. The Suffolk county pool service…read more took their time explaining how everything works. Will use them moving forward. Amazing team