I've been to this store three time and Jen hands down knows her business. The store is clean, the customer service is solid and the variety is fairly good. I'd like to see some Milkman vape juice in there. read more

Came in today thinking what juice I wanted Jennifer was a huge help she definitely made sure I was satisfied with the flavor I got. She also helped me with my nicotine level. Who knew you can mix to make the nicotine lower? Anyways definitely will come back here again to see her! read more

I feel like the hype made me expect more. This place was only alright. I went to buy my sisters gift here. They have nice pens and different accessories but none that really caught my attention. I felt like everything was overpriced. i don't really know what to say. i wanted to like this place but i left feeling like i should've gone somewhere else. read more

This shop is exceptionally clean, and always a great place to hang out with the "vaperistas". Caden just spent his time to build mine and my girl's igow. He took his time to build them exactly how we like them. There really isn't anything bad to say about ANY of the shops, to be honest. All of the staff know their stuff & their customer service is on point. We love coming here for all our vaping needs. read more

Platinum Vapes - Caden's build: .44ohm - Tobacco Shops Near Me - Newark, California

Yay! I didn't know there was a Platinum Vapes located here in Newark until recently! Love how they are so friendly and their juices are affordable yet great quality! My favorite is the honeydew flavor read more

I came in here to get some juice. A really friendly worker approached me and asked me what I was looking for. I told him that I liked a sweeter aroma that isn't too harsh He told me the sour patch was popular so I gave it a try. Smelled amazing and was really smooth. The worker was very knowledgeable as well. It's good to know that who ever is selling you chemicals to inhale, they know a lot about it and seem passionate about their craft. It was on the way back from where I was coming from so I decided to give it a try. The guy told me that they had a buy 2 get the 3rd 1/2 off. I wasn't too fond of it but I saw this other guy get nuts for it so I guess I'm not a that level of " OMG DEALS" yet. I have shamed my ancestors. 5 Stars! read more

ASK FOR CADEN: I've been going to Playinum Vapes for awhile and I've always loved their service. But when Caden took care of me and my company, it was very easy and very enjoyable. He informed me on the variety in their store of different juices and builds. Definitely going back there! read more

I came here with my cousin when we were exploring different vape shops in Nor Cal. This is a spot I'd recommend for any vape-er! We came in with no real intention of buying anything- we just wanted to check out the place. Walking in, it has a simplistic and modern feel. They had two screens that listed every single juice flavor they had and what they were. Julie was the employee who helped us out, and she was extremely friendly and helpful. She gave us some very good suggestions with juice and was really helpful with helping me find out what I liked. I ended up leaving with Bonfire, while my cousin got Grass Jelly and Watermelon Jolly Rancher. Afterward, I asked if she could re-cotton my vape and she was more than happy to. The cotton job was really well done, and I'm glad I had her do it, rather than mess it up myself. We asked if it was alright if we chilled, and she told us that we were welcome to hang out as long as we wanted. She did a very good job of making us welcome. All in all, I would definitely recommend this place. They have a good set up, nice atmosphere, and a very helpful staff to make sure you leave satisfied. I will be back! read more

First of all I would like to point out 1st and foremost, that their customer service is amazing. Brian who is the Manger at Platinum Vapes is very helpful and is very patient with all of the newbies all getting into the Vape game. They have a wide variety of E cigarrets and custom Mods for the entry level customer to the more experienced Vape head. The Location is safe and easy to find, its right off the freeway. Brian and his team at Platinum Vape make vape shopping an awesome experience. read more

Handsdown one of the cleanest vape spots in the East Bay. From the atmosphere, to selections , to customer service these guys and gals raise the bar. I highly recommend taking the time to check this place out. Brian and Katrina have been a great help everytime ive came in. read more

Decent prices, inventory is always well stocked, a lot of variety, friendly staff, hang out if you want kinda vibe all in all a great place.

Friendly, cheap, high quality! Came in and the girl behind the register was awesome and helped me with my purchase. The juices have quality nicotine in them and the pricing is on point. The up charge is extremely reasonable and the place itself is laid back. read more

Love this place, Great customer services, knowledge and selection. Went in today to buy a RBA and ended up leaving with that a new mod. They built it for me not once or twice but 3 times to get it right for me. Bryan helped me out and I left with all the knowledge I needed. Was another guy (forgot his name) but he was equally helpful. I got 2 more friends going there tomorrow and I'm sure they will get the same treatment. Oh yeah, and Beverly that helped me every other time I been there. She's deserves a raise for her service. read more

This location is just like the Hayward one. Outstanding, definitely sets the bar high for all other vape shops out there. Their product, mods, juice selection and customer service are all top notch. My girlfriend agrees with all of the good things I had to say about Platinum Vapes after my first visit with them. She and I have been to a few spots before being set on Platinum. Those hole in the wall, get your stuff and get out kinds of places cannot even compete with what's offered at Platinum. A few things that stood out the most.. 1) Customer Service - Very Welcoming (Not in a rush to get you out of there and take your $) 2) Juice Bar - You're free to choose/try your own juice by hand (Instead of waiting for someone to get them for you) 3) Mod Maintenance - Polish/Drill/Rebuild (If your into the more advanced vaping these services come in handy). Shout out to Darreyle for showing me how to set up my new Prometheus atomizer this guy really knows his stuff. Also shout out to Katrina thank you for helping my lady pick out the right Mod and Atomizer for my birthday - I was super surprised when I opened it :) Platinum Vapes Newark is officially a go to spot when ever I am in town. Good job everyone keep it up! read more

After visiting Vape shop after Vape shop I finally found Platinum Vapes. They are friendly, very knowledgeable, willing to help beginner vapers, and offer rebuilds. Over all, all the employees there have GREAT customer service. The environment is very clean and laid back. They offer a bar like atmosphere where you can hang out, vape, and rebuild your mod and try new flavors. I love coming here and I recommend it to everyone! read more

I would say having visited various vape shops in the past, this is by far the best I have ever visited. This place was recommend to me by a friend so I decided to come along one day for a juice run and also upgrade since I had a tiny mod and wanted something a little better. This location has great staff and not only are they very accommodating they are also very knowledgeable of the products they sell. Katrina and Julie are the ones usually on duty when I come for a juice run. They are very pleasant and always give great service. They don't try to hustle you for your money, the service I get here is always 110%, I am a very picky person and they have given me a lot of reccommendations as far as juices and have helped me find the flavors I trully enjoy. read more

I love coming to this place super friendly atmosphere Jennifer always helps me out and shes super friendly to talk to. She is really the only person i come to when i come to platinum vapes. read more

Very friendly customer service and informational. Thank you for being so nice to me. I love their low prices and high quality products they sell. Edgar should be employee of the year. read more

I went to platinum vapes few days ago. Nice clean atmosphere. Employees there all welcome you in. The person that helped me out is johnny. He is very nice and knowledgeable. I've been here only a couple of times and he remembers my name and what kinda atty etc I purchased. You normally don't see that with an employee who genuinely cares. More people should be like him. read more

My boyfriend and I came in today and Julie helped us! She was super knowledgeable and personable!! It almost felt like we got special treatment because of how amazing her customer service was! We will definitely be back ! read more

Julie is the best! Best vape store in the Bay Area. Very patient with your questions and you can try the juices. Left with a new Mod and Tank and got a free bottle of juice. Only place to go. read more

Julie was so helpful I am so grateful the lace is very friendly helpful has great prices and trust worthy they are honest and don't just try to Make a sale that I respect The juice recommended is now my new favorite and I plan to return when item didn't fit they corrected. And I'm so grateful. Thank you so much read more

This is the only vape shop I know that carries my coil. Customer service is flawless, everyone is always so friendly specially Julie not only that she's pretty cute lol. She helped me remove a stuck coil off my tank and helped me pick out a new drip tip. This vape shop is where I bought my first mod and everyone that worked there showed me what to do and what not to do. 100% satisfied. If your a new/noob at vaping this is the place to go. Thank you everyone !!! read more

Love this place!!! Staff are super friendly, attentive, and the place has many different choices for Cbd/pods.

So, I am a very avid vaper, I have basic stuff, and very high end stuff. I have been to many vape shops and I am happy to say, that one of the best ones I have ever frequented, is the one right here in my hometown, PLATINUM VAPES. I'm gonna cut to the chase real fast for you all..... 1. SERVICE=PHENOMAL staff- very friendly, super knowledgeable, and ALWAYS willing to help, even when I walk in, and one of the workers is there on his DAY OFF!!! (Darryl). Absolutely stand up service. 2. PRODUCTS= Unbelievable selection of EVERYTHING--- juices, mods, rebuildables, simple kits, cases, accessories, I MEAN EVERYTHING YOU CAN WANT OR NEED, whether you just want basic basic e cigs and juices, or whether you want to build a dodeca-walking-on-water nimbus microcoil with silica... THEY GOT WHAT YOU NEED!!!! 3. AMBIANCE= This place is VERY nice... From the LCD TV screens that display the juice menu with all the digital logos of the juice brands right next to it... to the impeccably organized row of clearomizers with organized juices in holders sorted by brand..... to the glass display cases with TONS of different Battery holders, mods, cases, vinyl wraps, atomizers,clearomizers, rebuildables...to the Waterfall statue they have that just adds to the beauty of the place! DONT TAKE MY WORD FOR IT.... GO THERE!!!! See what I'm talking about... you won't be sorry!!! Oh and check out the discount section of juices. read more

Julie was absolutely amazing. She was friendly, extremely patient and very knowledgeable... I felt bad I couldn't really pinpoint an exact flavor I wanted but she kept loading me new flavors to try. I ended up walking outta there with a menthol apple flavor because of her and now I'm hooked! read more

From Arizona came here and this woman made it super easy for me to get what I want and I went home with some bomb vape juice!! Thanks a ton!! read more

If you are looking a good place to vape, hang out, get something new or different or learn something new this is one of the better places to go! I first learn of Platinum Vapes in Fremont where I work, When I first went there I was greeted right away and felt comfortable needless to say I walked in looking for some good juices and I ended leaving with a few more goodies :-) I can walk in to the Fremont or Hayward shop and know I am welcomed and not feel like I was rushed through a sale and they don't want to see me again. They know how to take care of customers and have a good time. These guys know what they are doing and I always know I can drop by to have a laugh,vape and get some more juices!! read more

Bryan is a Master Vapeologist, staying true to his personal quest for the best customer service and crew in the Industry. I will never go to another Vape shop. Bryan, Darrel, Kayla and Davis do great work. Kayla is very bright based on the content and context of our conversation not to mention she is pretty easy on the eye's. The selection is huge you can always count on new brands of juice and everyone's classic throwback juice flavors, They have so many Mod's you can count on finding the right fit for your customer specific needs. They even put me on a call list if they are out of my flavorite juice, they call me right away once it's back in stock. "Platinum Vapes is the Place to be, if you want to Meet true the Masters of Vapeology" Country Club Pimping read more

I went in here with not much knowledge, but let me tell you the lady who works here should be the owner. She has so much knowledge, and truly cares about getting the right device for your needs. I honestly recommend her for any questions or advice. It took me forever to pick out the juice I wanted, because I didn't want any nicotine but still have a strong flavor. She was incredible patient and in result found a juice that I love. I will continue to buy products from here because of her (Jen). read more

Good place to get new capes and juice they have good customer services here. And they won't over charge you like other places. I will defenently come here and tell all my friends too. 5 star for me. read more

Been coming here for some time now this place vibe has not changed super chill the staff that's really what brings me back is the service and the variety/selection Mods Juice ect.... But love the staff this place is what a vape should be like chill vape , lounge and feel welcomed. Price is ok if you are looking for cheap do ebay, the store needs to keep the lights on understandable. If your in the Fremont/ Newark area check it out for sure!!! thanks for reading the review hope it helps read more

I'm in town for the weekend and my old vape juice that I packed was starting to taste bland so I decided to stop in to grab some juice. The girls were really sweet and patient with me while my indecisive self tried different juices. Since I couldn't decide on one juice, I took advantage of their "buy 2 get the 3rd for 50% off" deal. read more

This shop is and will continue to be the main vape shop I will be going to. Their customer Service is great, always so up to date with their juices and really know what they're talking about with their mods. All the employees, especially Julie, Katrina and Austin. They are always so helpful and friendly. read more

Great selection of hardware and juice. The staff was very helpful and genuinely nice. Most of all, eye candy! Yeah you read that right, super cute and helpful staff. Long gone are the days of just a bunch of scruffy dudes and condescending attitudes hanging out at the vape shop. This place has definitely got it right. If you want a store with fair prices, good selection, and helpful staff then look no further. read more

Platinum has a lot to offer both hardware and juices. The staff, Austin, Julie, Katrina, and Edgar are all knowledgeable and helpful with suggestions and recommendations. Definitely worth checking out! read more

Great store. Awesome customer service!!! Good price on products! Lots of variety. Awesome builders! Very helpful and friendly . Defiantly coming back! read more

I've been to this shop since it opened. I'm not a local in Newark, but I frequently make the commute to this location from San Jose. The service here is amazing! I am always greeted when I walk in and I've been treated kindly every visit. The team are always offering me the full solution with personalized recommendations to whatever I may want to try or am curious about. The two people that I commonly see are Julie and Austin. They've always been helpful since day one and always offered the current juice promotions and also MOD combos for low prices. I will always come back to this location knowing that the prices are awesome and service is amazing. read more

I have been coming here for a few years now and this is by far my favorite vape shop in the Bay Area! The people that work here always go above and beyond for me and the shop has an abundance of flavors!! read more

Great staff, very knowledgeable and friendly. Prices are low and selection is high. Very clean and uncluttered space.