Staff is extremely rude and dismissive. It's okay if they don't purchase any of your clothes to sell... but to steal stuff is something else. I came home to find an Eagles t-shirt missing and an Under Armour hoodie with tags. read more

This was the biggest Plato's Closet I've ever been to! The store was super clean and well-organized, and the girls working there were so pleasant and kind. I'd definitely come back to sell more clothes - it was an easy and positive experience all around. read more

Horrible customer service! Take your stuff to uptown cheapskate! At least they are friendly, fair and won't take the things that they like an tell you they didn't want anything. read more

They just ripped me off for my stuff they didn't give me a chance to say yes or no to the offer they just sent it through without my permission so they stole my stuff from me two pairs of sneakers and some clothes and when my son went back in to get my things they said they sent it through already and had processed the payment and then the girl had a nerve to tell my son that if she wanted her stuff she will have to pay for it they gave me $23 for two pairs of sneakers and some jeans but in order for me to get it back I would have to pay $67 for my stuff they need to shut this place down for the illegal things that they are doing to people we need money and they are stealing our stuff from us read more

This store is honestly a hit or miss to me. I've sold clothes here a handful of times and get told that what doesn't make the cut is "out of style". I get it, people aren't wearing skinny jeans like they used to but they are extremely picky over what they take. I was told they wouldn't take "formal dresses", but I turned around to a rack of them, not very many to select from so it's not like they didnt have the space. The staff also isnt the friendliest and I feel like I'm being judged for my every move. If you sell here, just know you might have everything you bring in turned away if it was purchased prior to 2022. The only success I have had is with old Lululemon apparel I no longer wear. Sell at your own risk read more

Not sure how I feel about this store, because every time I have been here, the staff never acknowledges you and are rude. Ive had nothing but negative experiences when it comes to the staff. As far as the clothing, its gently used name brand, quality clothing for decent pricing. When it came to size selection, I had some difficulty finding nice styles in my size due to the smaller selection. I haven't been here for some time so maybe things have changed, and I will give them another chance. read more

I thought Platos closet was only for the size 00 young ladies but was happy too see when I was there with my niece the started a plus size area. I have a lot of stuff I had planned to donate and decided to see what Platos would offer. I had 3 zipper ikea bags totally packed! One with over 20 pairs of shoes. The other two with clothes that were in good condition that were name brand. To my surprise Platos only wanted 5 pairs of jeans. They offered me $23 which I took! I feel like so much of what I had would be great for school or a business casual work environment. I'll be donating the rest later this week. It was too much hassle to drag so much to Platos for just a small percentage of interest. I think I will continue to donate to Purple Heart and other charities that have a low expense ratio and actually help people! read more

This place is a complete train wreck. I walked in and was immediately glared at by the horrifyingly dressed "cashier," who actually looked like she was wearing a trash bag. Fine, to each their own... I walked up to the counter, and she didn't even look at me...she simply muttered "are you selling or what?" I don't expect grade A customer service from a dump like this, but at least a hi would have been nice. What a miserable human being. I brought a massive bag of clothing- Forever 21, Aerie, h&m, American eagle, etc. I also brought men's clothing in the same brands...and they didn't buy a single thing. It was all in perfect condition- I'm just in a small apartment and needed to downsize. I brought everything, neatly folded, in a shopping bag- when I got the bag back, they had just shoved the stuff in there. The Plato's closet in willow grove is 100% nicer, and the employees actually treat you like a human being. I would NEVER go back to this location again. Maybe if I brought some trash bag dresses and Justin Bieber tee shirts I would have had more luck ;) read more

As a new fan of Plato's, I'll say this place probably isn't the first one I'd go to if I wanted to shop/sell. Even though the store is full of clothing, there just isn't anything that interests me. One thing I will say is that they have a great promotion going on, but you would only know if you happened to go into the fitting room and see the flyer. Right now, all their dresses are buy one, get one free until the end of March! (I scored a VS, Free People, and 2 other dresses for $20!) The people that work there seem to be nice enough, not overly polite but tolerable. I give them a 3 for service and selection; they earn an extra star for being the only location with the bogo deal! read more

I used to sell/shop this location when it was Langhorne. I now live outside the state so I cannot comment on the selling here but I can comment on the buying selection. The place is a lot bigger than their first location and there's a lot to look at. Staff greeted me and I looked through all the great dresses and tee shirts. I like coming here for the sports apparel they have here. They always have at least one Eagles shirt or Flyers shirt and they aren't expensive. That's with everything there I didn't see anything that was overpriced for used apparel. They also had a decent selection of purses and accessories. read more

This location really should've been allowed to start a new Yelp page after they moved the store from Langhorne to Fairless Hills, because I've seen so much improvement. I had been to the Langhorne store many times during the 9 or 10 years that it was there, and both the clothes and the customer service were spotty, at best. However, since they've moved the store to a much larger spot in Fairless Hills, I've seen vast improvements. First and foremost, their new location is at least triple the size of the old one. The aisles are spaced out and I don't feel like I'm right on top of other shoppers like I did at the old store. The new location is also more family friendly, as the aisles are now large enough to bring strollers down. Furthermore, it seems as though they are being more selective about the clothes and accessories that they buy, which is a good thing. At the old store, I often found clothes with stains, holes, or that just generally looked very worn. It appears that they donated many clothes before the move and also stockpiled new, name-brand items for awhile before the move, too, since most of their clothes now appear to be in good condition. In fact, during the opening weekend, I found many name-brand styles (Nike, VS Pink, American Eagle, etc.) that were New with tags still attached. Finally, their customer service has improved recently. The employees are much more upbeat and helpful than the ones of the past. Plato's, keep up the good work. You can only go up from here. read more

This place has really went down hill. Not only are the buyers extremely discriminatory, if you look through the racks they clearly don't do their jobs right either. They'd rather take items due to the brand's name rather than the condition. The racks are littered with clothing with stains, holes, and in terrible worn condition. For being a second hand store, the prices are ridiculous as well - you can shop online or even in discount stores for actual quality vs what you find here. read more

My experience at this location gets worse and worse each time. The first time I went here their staff was pleasant, they were fair on the clothes that they bought/the amount of cash that they gave back, and they did it in a reasonable amount of time. Ever since then, their customer service, fairness of buy-backs, and turnaround time has declined more and more with each visit and is now pretty dreadful. Their current staff is (for the most part) quite rude and give off the impression that they can't be bothered with anything. I don't think you'll find me back here any time soon, if at all. read more

Everyone thinks their old cloths are gold. If they were so in style, you wouldn't sell them. Most people will call the store before going there to find out what their policies are. You had to wait your turn. It's not the store's fault if people were ahead of you. Maybe that 16 year old boy knows what is in fashion. You didn't like his opinion but everyone here should take your opinion as the gospel. Nobody twisted your arm to go there. If they sell a shirt for $6, how much do you expect them to pay you, $10?. I think the store has good prices and does a service for people struggling in these hard times. read more

I wouldn't recommend this place to my worst enemy. I've been to this "establishment" twice, both times selling high end clothes/shoes. All I remember from the first visit is swearing to myself that I would never come here again. I recently broke that promise because I am downsizing my closet and I really needed to sell. I had about 3 bags full of clothes; as I walk in the first ting i noticed is the horrible pugnent smell of the place. I don't know what type of detergent they use to clean their clothes but there is no way it is safe to be breathing in that chemical. It was so strong I couldn't breath. I reluctantly made it to the counter and the girl behind it looked as if she would sell her soul just to leave that place. She was not happy and not friendly. She told me it would take 30 min to look through my stuff. I stayed in the store and browsed the clothes. It's all trash. If you are over the age of 18 you really shouldn't be shopping in this store. After what seemed like hours she tells me she could only give me $20. I had to over look the items she took. It was heartbreaking really. I would rather just give my clothes to the salvation army then this rip off place. Horrible place, smells bad, miserable service. read more

Staff seemed ingenious and I bought a big bag of clothes from Aeropostle, Gap, even practically new Uggs boots and they said they could not use anything. Non were soiled... very embarrassing... read more

I don't understand these reviews. I've only had great experiences here. Clothing is always laid out well and all the staff I've encountered are super friendly and helpful. The store is very clean and contains various name brand clothing items. People are mad that they're very selective about the clothes they take but it only makes sense as you yourself wouldn't wanna shop there if they accepted all (including very old, outdated, stained, and ripped) clothes. Will surely be coming back soon! read more

Lost my bags and won't compensate me * I dropped off two giant bags of stuff there, only got one bag back. They gave me stuff to another girl who will not return the items. I spoke to the owner who was so rude. His name is Robin He told me to get an attorney because I was not getting my stuff back or getting compensated. Such a terrible way to treat customers. I was blown away. read more

This store has become dirty, nothing to really choose from and the staff are always rude. it is a crammed mess

I been to this place twice and I hated it the second time because the first time I went, it was busy so me and my friend had bags of clothing and they checked them in an hour and when they were finished, my friend got more money than me even when I had way more clothes than her. So we left. The second time I went there, it wasn't that busy and the staff looked unpleasant and they seemed like they did not want to be bothered and also that they were not doing their job correctly. I had a bag of clothing and they said it would take about 3 hours to check so I patiently waited. I came back and the girl looked so confused and finally found my bag and she said that they had dismissed my clothing AFTER I waited a good 3 hours because they were "torn & stained." I was really furious especially since these people looked like they didn't know anything about fashion. I can't believe that I wasted both my times going there only for my clothing to be tossed to the side which I think that's what they did! I will def not be coming back there ever again and I hope that place gets shut down because they are not friendly people that give off bad impressions! However, I am not sure how other Plato's Closet locations are, but all I know that the staff in Langhorne, PA; all need to go because they do not know a clue of what they are doing! read more

This store sucks!!! The staff behind the counter is rude except for the girl with the pink hair. They take some real crappy things that have stains on them. I bring in name brand stuff that has hardly been used and they question if it is real! Are you kidding me!! They want to give me next to nothing and my stuff is so much nicer than the crap that is in that store. Will NEVER go there again. read more

They have nice clothes but the grab bag sales are impossible because everything is in bins and it's like a free-for-all. They are piled skyhigh and it's so hard to find things. Every other Platos I know hangs the stuff. I know it probably takes a while and they have a lot of inventory for sale, but it would make shopping so much easier on everyone's backs. read more

Very rude staff,especially the store manager. Most of the clothes are worn and damaged. This store attracts drug addicts with stolen merchandise. Some of the younger employees are pleasant but I can't imagine How they continue to work under such an obnoxious store manager. read more

Disappointed in their selection. Multiple items have holes and stains. The employees buying should be doing a better job at checking things. Everything isnt name brand either, a lot is what they would consider "trendy". Most staff sit on their cell phones and dont seem to care about customer service. read more

If I could give it 0 stars, I would. The women was cold and unwelcoming acting like she was doing me a favor because there was a two hour wait and she would bump me ahead. But she made a statement that they would sell it for X and she could give me X. Presenting it with a negative body language. When I said I think it should be at least X, she said about bumping me ahead of the line. So more or less to bump me ahead of others, I need to take a lower offer. It felt rude, rushed, and unprofessional. This place really needs to get a concept of customer service and professionalism. There are other avenues you can sell your clothes. I would recommend using them and shop elsewhere when looking for clothes. This place is a disgrace. read more

- Good Prices - Nice organization - Okay Mannered Staff I go there when ever im in the area just to check it out i usually come out with something. read more

It makes sense most of the reviews are not good and all mention how the selection isn't good. I went to sell (all of my stuff from anthro, free people, gap, ASOS, and lululemon) I took 4 bags full and they took nothing. So just a fair warning! read more

Plato's Closet, I understand what you're doing, and that's great that you want to appeal to customers who are budget and fashion conscious. However, the quality standards of your clothing and what you define as "trendy" is preposterous. Of the few occasions I sold clothing to them, each time was worse than the last. The staff was not at all helpful and really couldn't give solid explanations of how they determine what goes on their racks. They do as much as take a huge black binder off of a shelf, tell you that they "look" up a style number, and from what season it came from. My guess is that their heads are up their asses, they are idiots, or both. Part of what I brought was a tank top from Anthropologie within the last year. I was told by one of the associates, "Well, our information is up to date, except we can't seem to determine what season this came from and it doesn't look as if it will sell, so we can't take this." I argued with the worker and told her that if her records are so current, she would have seen that the tank top was purchased within the last six months. She added, "I can give you $1.50". Don't expect to get anything more than that or $2.50 for what you are trying to sell. Second, the condition of the store is abysmal. Those "gently used" clothes are stuffed on racks or just thrown on the floor. And the smell? Think of what your sweaty socks would smell like if you used that as a filter to circulate air throughout your house. That is hardly a pleasant shopping environment. Check your history at the door, Plato's Closet. The real Plato was a philosopher, not a fashion enthusiast. read more

I love most Plato's Closets, and I've been to many. I never seem to find anything to buy at this one though, because a lot of the clothes are very worn and in poor condition. I also sell here, and when I do, they rarely buy my stuff, while other Plato's buys the same stuff and compliments it. The younger staff at this location is great, but there is an older woman (manager?) maybe in her 50s who gives me an unnecessary attitude whenever I sell stuff there. I'm always hoping one of the younger people are working instead of her because I think they have more hip, trendy taste and they are more likely to buy my stuff. Otherwise, The aesthetics and cleanliness of the store are great. I just don't think they have good quality clothing, And the older lady who works there has a crappy attitude. read more

My kids asked me to bring some stuff there for consignment things so I did they were told it from last year and the year before at most they didn't take any of the things my daughter wore a prom dress from last year along with her cotillion ($600)dress and two other dresses shorts With embroidery on them and tags from last year and a couple things in the gap that a republic Free People etc. they took nothing said that the clothes too Old what you really meant to say was I was too old she took one look at me and assume they were my clothes and didn't go through the box they were even folded the same they were never even looked at their prices are strange for example I saw an old navy dress it was price for $12 as a free people shorts that were price for the same amount doesn't make sense. - beware- This is the second time this is happened to me at Plato's closet beware read more

If I could give them zero stars, I would. First off, I brought my clothes in on hangers and the girl behind the counter huffed and said I should have removed the hangers and brought the clothes in a garbage bag! Then, as I proceed to help her remove every hanger from the two very full armfuls of clothes and without so much as a glance, she quickly decides she won't be taking anything. This place reeks of cigarette smoke and the employees are horrible and rude. Meanwhile, most of the brands I brought in were displayed throughout the store. Don't waste your time!! read more

Bad, bad customer service. I had a discount $25 off of $50 to use in Sept. Granted I spent about $80 to get that discount. When I was purchasing and additional $110 worth of clothes I realized that I had two 20% off cards that I kept forgetting to use. (Now to qualify for the $20% off you have to spend $100) I asked the girl at the register if I can ring up my order separately (my daughter was there and she was going to pay for the second order and use my 20% off card. The girl would not let me even though my daughter was a separate customer. I was very frustrated given the amount of money I have spent in that store. I have noticed their selection is getting much worse too, I have heard stories about what a nightmare it is to sell clothes to them. I think people just stopped and that is why there is not much to offer. Bottom line....go to salvation army or goodwill. read more

Legitimently one of the only places I get my clothes! Most things are under $12, and are in amazing shape. One problem is that I am a 00 and extra small in everything, and they are often really lacking those sizes, as they are popular among people who enjoy these modern styles. I understand that people are saying that they didn't except their clothing due to the sizes, and that this store it for "double zero girls". The only reason they would not except clothing of certain sizes is because they are overflowing in larger clothing. So I definitely suggest women sizes m-XL. Either way, amazing place! :) read more

Reading these reviews felt compelled to add 1 about our experience. Came here today for the first time with my teen daughter to grab a last minute dress for a party. We found a few & since they were only $8 each we grabbed 2 & headed out. It was crowded & we didn't have the time to wait for a dressing room. While we were in line I grabbed a new pair of earrings for myself. I browsed the t-shirts on the rack near me. My daughter & I agreed we had seen enough of a nice selection that we want to come back & shop when we have more time. Everyone who worked there seemed very friendly & helpful. We loved the dresses my daughter bought. The store seemed organized & we were able to run thru the dress section in my daughter's size to pick what we needed quickly. Big downfall - the 1 dress my daughter purchased was loaded with pet hair! I mean when we held it up you could see hair hanging off everywhere. Luckily we have a great lint roller. Odd they would accept an item in such condition especially considering a huge problem everyone has with the place is how picky they are. Other than that the clothes I did look at seemed to be in decent condition & didn't look worn. I consider our purchases today a score & we'll be checking it out again. read more

I must say after I read all the negative reviews I was reluctant to go, however I went against my will and was pleasantly surprised. Great experience from beginning to end. I was greeted, they explained everything I needed to know about selling my belongings, and my transaction went quickly n smoothly. Walked out with some extra cash in my pocket. Place is clean n organized. I would recommend this location! read more

We have shopped at several Platos Closet stores. We are visiting from Florida. This store seemed to be a bit dirty, and many of tge clothes we looked at had stains, snags, pilling. I know that they only buy certain brands and fashions from the last year, but we also come to expect that the quality will be better than the local thrift stores. read more

Tried selling a huge bag full of gently used items - some things even still had tags on them! I don't know what these females that work in the store reference when they say the clothes aren't current...??? They turned down Forever 21, H&M, & Aero items that literally were in great condition. Oh, and get this.....they picked maybe 3 or 4 items out of my entire bag and one of them was a shiny metallic magenta-colored Halloween costume that was purchased on Amazon....seriously??? The way they assess items for purchase is a !@#$% joke! Get it together Plato's. Whoever runs this company, feel free to reach out to me via this message. I still have the bag in my trunk and will gladly send pics of the items that were declined. Also, I should've taken a pic of a top I saw in there that had pit stains! NICE! Smh..... read more

Love Plato's Closet and go in every month or two and dig .Try on and home.to wash of course ! Found great things over the years at this location such as new ugg boots designer bags dresses sweaters Victoria secret .etc. Always go back! & the price cant be beat! read more

I was extremely disappointed with this particular Plato's closet. The young teenagers that work in the store have bad attitudes, poor customer service, and lack of respect. I refuse to ever shop in this store again. My daughter did not receive good treatment or customer service at this store a few months prior. I would rather bring my clothes to a consignment store or give them away to charity before dealing with these types of disrespectful teenagers. BEWARE! If you want to have a pleasant experience find a store that hires teenagers that at a minimum, know about how to respect their customers, co-workers, and have a pleasant attitude. This store is full of "PUGNACIOUS" teenagers. I question who is doing the hiring????? read more

If I could do one star, I would. I recently sold 2 JUICY COUTURE sweat jackets, fairly new, and they gave me a TOTAL of $14. I know they are NOT going to sell those jackets for $7 each. Those jackets cost me between $50-70, and I got $14 total. When I told the rude cashier that I was not interested in selling my clothes anymore she said it was too late because she already took the money out of the register. Platos is the worst place to go, their employees look like homeless coke addicts with terrible complexions. read more