They will give you a good amount of money for your items but have the worst attitude ever especially while buying clothes. I came in 5 minutes before 7 (they stop buying at 7) and I just got dirty looks and a lecture about how they won't purchase items close to 7. I got 60$ for like 4 north faces which is pretty good compared to other stores but when you're given a stink face at because you have to work then it gets pretty uncomfortable. I wish the girls weren't so stuck up when having to go through clothes. Anyways cool store they don't take kids stuff but have horrible service when it's time to close. read more

I usually love shopping at this store, but about a week and a half ago when I came in the three employees were standing in the cash wrap trash talking one customer to another customer. I thought that was a little odd. Then when I went to try on clothes the employee let some strange woman stand around in the fitting room waiting for the specific room I was in because she thought the others were too small. The lady kept shuffling past my door, and it made me very uncomfortable. I'm not sure why the employee left her there to awkwardly hover around my fitting room when there were three other fitting rooms available, but he should have stayed and kept an eye on her. The experience really creeped me out. Then when I went to buy the three sweaters and a pair of leggings I said I wasn't sure about one sweater, then decided to purchase it anyway. After the transaction the cashier took the leggings and gave me my receipt. I realized that for some reason she hadn't rung up the leggings, which is odd, because they were never the item in question, but I guess it's too much to pay attention to your customer here now. I didn't have any problem doing a second transaction to buy them, and I was more than happy to run my card again, because it only takes about 20 seconds, but then she told me it was a $10 minimum for a credit transaction, and handed the card back. The purchase was a business expense and I wanted it on my business card. She asked rudely "Do you have debit?", and I said no, because I wanted it on my business card. At first she just stood there and acted like she wasn't going to do it, and I stared at her in disbelief, then another employee said "is that her 'are you kidding me?' face?", and the cashier then proceeded to do the transaction. She tossed a pen at me for me to sign, and then sarcastically said "um, have a nice evening!" when she put the receipt on the counter rather than handing it to me. Don't say anything if you're going to be openly sarcastic about it and passive aggressive. I didn't respond because I had nothing civil to say to that employee after being needlessly disrespected over her mistake. It could have just been two transactions, but the employee was rude about it because she felt embarrassed and has never been taught how to be humble about little mistakes, or how to function in a customer service environment. I don't remember seeing her name, but she was tall and blonde with winged eyeliner. I was a store manager for a major clothing retailer for several years, and would have immediately disciplined any employee had I ever witnessed them treating a customer the way this girl treated me today. I get that it's stressful (though I worked with easily 100x more volume and traffic than this place in a day), but there's never any excuse to be rude to a customer, especially to one who has done absolutely nothing wrong, and been perfectly polite to you the whole time. They should train their employees. read more

I just visited this location to sell some items I no longer needed, I had my 12 year old daughter with me to check the store out. While I was browsing through the racks, I was APPALLED by the music that was playing in the store, I found my self wanting to grab my daughter and run for the door to avoid hearing "freak my sh**, fu** my di** ..." And a bunch of other VULGAR lyrics that I most definitely did not want my daughter to hear. This establishment should be ashamed of themselves, I don't know what type of customers they are trying to appeal to but this customer will not be returning!! read more

If I could give this zero stars I would. I drove down from San Francisco with a huge bin of clothes and another with shoes. All in amazing condition that have been purchased in the last year or two and worn less than 1 or 2 times (I know Plato's buying terms). Brands like JCrew, Madewell, BCBG - most from Nordstrom/N Rack. And about 12 pairs of new Steve Madden heels and wedges, along with 4 pairs of converse that are all almost brand new. Also 2 pairs of Nike tennis shoes. They bought two shirts from me for $3 (one from old navy and one from forever 21), out of probably 200 items. Wasn't even worth the gas down here. I took my time and looked around the store and the clothes they had are old, cheap and trashy. And the cherry on top of it all, the girls that went through my stuff TORE through it and didn't even have the decency to fold it back up in the bins. All of the clothes and shoes were mixed it together and it was a disaster. Really, really disappointed. read more

The manager is great and only a few of the employees. Some of the employee's didn't seem very helpful and nice. One time I was there, I saw an employee eating behind the register, which was very unprofessional. I sold some clothes, bags, jewelry and shoes. You won't get much but I guess it's better than nothing. I sold about 25 items overall, and made a little less than $100. I suggest selling on E bay or Posh-mark if you really want to get the best bargain for your items. I also bought two blazers and they were both cute and cost $20 for both. This store has a great selection at a fairly low price. The best part of this location is that they have parking! read more

Great thrift store for clothing for both men and women. It's definitely geared toward the younger crowd but you'd be surprised by the nice variety. They also have a lot of sales specials and discounts. Great store read more

Bust! These employees are super unprofessional and just plain rude. My experience is not much different than others here. I brought in a bag of clothing, they accepted one item. Two dresses I brought were Calvin Klein only a year old, worn once, classic style. I had no idea they only wanted super trendy clothes, which is ok, but why make me feel bad? Many people like classic styles, and my thought was someone without much money could wear this stuff. Nope, they suggested donating, which I did (and felt better about it anyway). As I looked through the racks, I had to chuckle, finding the strangest styles from at least ten tears ago. Also noticed a horrible smell coming from shoes, gross! read more

The customer service is the main reason this location is bad. I've visited a few times since it has opened and I'm alwaya met with the same unpleasant "I don't want to be here" mentalities. I wouldn't suggest walking in here with kids or while pregnant because then you'll really be viewed negatively. There has only been one new girl recently that was super sweet. Selection is "meh" and parking is fine. read more

I'm not offended that the sales associates didn't take my stuff, but can you say rude?!

I visit this store regualrly, and although the selection there is fairly impressive for a thrift store, the employees seem to be wrapped up in "Who went to last nights party" or "Who's Brad with"? They were of little to no help in finding anything, and to be honest, they are pretty intimidating. Not only of they look like they don't want to be there, they look like they would prefer it if you were not there. However, on the bright side, their menacing glares have not discouraged me yet, because the prices and selection are just too good to pass up! Oh, yeah, DO NOT UNDER ANY CIRCUMSTANCES ATTEMPT TO SELL YOUR CLOTHES HERE, THEY WONT TAKE THEM. read more

Did some shopping at the end of Summer and got awesome tanks at a sweet discount as the season was changing. Highly recommend for unique finds! read more

Horrible! All the clothing in the store is very worn and outdated. When you have nice items to sell they offer so little for them you might as well give them to friends or charity. Goodwill has much nicer clothing. read more

I also experienced terrible customer service. The owners of this store need to hire people that actually Want to work. The girl rummaged through my bags not even taking them out of the bags and said I'll take these sandals. I said that's it ?yep .I said forget it I'd rather donate to parca than have them make any money off me! Will not go back. I've been in a profession where customer service is key and I would have fired that girl on day 1. She is probably related to the owner or a friend, you would think with all of the negative reviews they would change their staff, some people just don't care , since they are absentee owners. read more

So I had an assortment of items I am not using, so I decided to check out the Pacifica location. I have been to the San Mateo one and have found some fun items, so why not? Location is pretty convenient not too far from the freeway. Plenty of free parking, love that. Brought my bags in and the sales person greeted, explained the process, and all went well. She had great customer service. This location is larger than the SM one, Shopped around and found a couple of things, prices were ok, condition of items were ok, they did have a small men's selection- again selection was ok. Can you guess my overall impression... I then went to see my name on the board that my items were looked thru. I get that they selected only a few of my many things, no problem, it was the amount that they give u. NWT items like Coach bag, large handbag, sweater, bb hats for $2.50-3. Wow! A couple hats were like new, but still! I have been to buffalo exchange or a few other places, but this was way lower. Needless to say I kept the items. Overall the location is fine, parking great, customer service was fine, prices to purchase,selection- ok. Selling option for new items- not good. For used, cheap labels it would work. In fairness I have only been there once, and inventory is always changing, maybe I came at the wrong time or this location isn't a fit for me. read more

I should have read the reviews here on yelp first before I even went in. Very rude and very cold. They made my feel awkward. It's exactly like a buffalo exchange, over priced and they don't buy anything from you. Won't be going back. read more

I have to say I was pretty disappointed when it came to my first visit. I looked around and couldn't really find much. Everything is color coded but it would have been nice to have a bit more organization. The staff aren't very helpful and I have to say that customer service definitely just doesn't cut it. The young girls working acted as if they were doing you a favor. Also, they're extremely picky about what they buy from you. read more

This clothing store is absolutely awesome! Cute shoes $8 to $14!!! Great jeans (never paid more than $14)! Summer dresses $8..These prices beg you to buy the clothes!! I keep losing weight and this is how I trade out my old stuff for new. They even pay you for some of your old clothes if they are lightly worn, in good shape and not too old! I've told so many women about this, but they also sell men's and children's clothes. The outfit I'm wearing for my profile picture is from Plato's! There is a full picture in my photos showing the dress, belt and shoes. All for under $20! read more

I have been to this place a couple of times and have purchased. Their prices are reasonable and they definitely have a large selection. The one thing that really impressed me was that I called them to find out about another stores name and one of the sales people took the time to go outside to get the name of the place for me. Now that is going above and beyond. read more

I went to Plato's closet to bring in two pairs of shoes and one was originally $75 that were worn once inside and I got back 6 fucking dollars for it. Also it took way more time than they said. It took 1 more hour to check two pairs of shoes. Never bring your clothes there if you are in a hurry or want a lot of money for it read more

It was cool in the beginning when they were in the buying stage, but these days, they will rarely take anything. When i first came, they took most of my things and said (politely) to bring some dresses back if i could remove a stain. i brought it back along with more clothes- this time the people were different, and i was surprised they only took 2 items, not including the dresses..which i got cleaned, and they'd only been used once for an event. anyway! the next time I went, i brought a bunch of my sister's clothes..when i saw it was the same girl who didn't take my items before (i had hoped it wouldnt), she didnt want to buy anything at all..which was fine. but yeah, i'm guessing its just they have too many things already? it just sucks that it probably depends on the people who look through your clothes. they do have lots to look at though, but i feel like the san mateo location has better selection/prices even though its a lot smaller. i have definitely bought and sold more in the san mateo location, too. read more

Awesome experience selling my used clothes and shoes there. They helped me right away while I shopped and I got great value for my stuff. The staff was very personable and helpful while I was there. Definitely heading back there to both sell and do some shopping. Great Experience!! read more

My sister had brand new clothes worth well over 300 dollars and these bums offered her 32 dollars for all of it. Also their clothes and shoes they sell are beat up and old. read more

Big selection, good sales. Customer service is less than friendly. This location may be bigger, but San Mateo beats it in terms of service.

I stopped into Plato's Closet the other day and the new owner was there, her name is Marcie. I am so happy to see a new owner. She is super excited to be taking over and has a lot of ideas to refresh the store and improve the experience there. When I came in she was working on displays and going through inventory. She greeting me and was really friendly. She told me to spread the word to bring in cloths since she is building inventory and she does not plan on being as restrictive on what she will buy. I had just a few minutes so I took a quick look around and found two cute pair of pants for my daughter that were very reasonably priced. I am really excited to return to shopping at Plato's Closet. read more

Great selection! Attentive service. I scored two pairs of barely worn name brand jeans (Lucky and Joe) for under $25. This store is a hidden gem. read more

The store is organized well and has a great selection, BUT the staff is rude and not helpful! There was no Welcome or Thank you and when I asked the girl working at the fitting room if you can return items she said, "Oh I don't know you'll need to ask upfront". I was so turned off by the staff's lack of basic customer service that I will not return here ever! read more

After I looked through their crusty inventory, I thought I would have no problem selling any of my brand name items (Steve Madden, Doc Marten, Zara, North Face, Nike). But boy I was wrong, they bought maybe 4 items out of the bags I brought in. From the money I "earned" from here, I can spend it all on buying myself a happy meal at McDonald's. Save yourself time and donate your unwanted clothing to Salvation Army. read more

I had bought some shoes from Platos once before, and the shoes definitely had been worn multiple times because they were dirty. Today (5/25/16) I brought in 3 trash bags full of summer/spring clothes and they only took 4 items! I had plenty of shirts/shorts in good shape, 3 pairs of shoes, and a wallet clutch I got for Christmas (never used). I personally think that the girl who assisted me was too picky because all of my stuff was only worn once, or not worn at all. I had a pair of shoes that I only wore for a graduation party last year and they wouldn't take them because they "found a hole" and I checked them beforehand and it was NOT there before.... And I had a Nike shirt and they didn't take it because "the lettering was starting to stretch" and the shirt was too small so I never even wore it. I was really really disappointed. Although I did hear from friends that they had also been disappointed because Platos didn't take many of their items. So maybe the store should think about having more big sales at the end of each season. This will maximize space in the store which will be designated for the clothes that Platos will buy from customers. read more

The young women who run this place need a class on manners. The place has that musty smell like goodwill. Clothes are mostly would be high end. We brought a bag of some vintage, some newer, and some still had tags and never worn. They did not want any of them. Their reason was they had an over stock of what we brought in. Really? Went through your racks. All looked like used worn over priced junk. I have been to the goodwill in Lindamar and even though it has that old basement smell the clothes look cleaner and less used. Some of the tees they had appeared to be so wore if you washed it once it would fall apart. Again staff rude, aloof, and snobby. Come on it's used clothing not Sax. What's with the inventory control tags on $12 torn jeans? Please! read more

So far, I've been to this location twice. I've read a lot of reviews and saw a lot of negative comments on the staff here and I was hesitant on coming to this location, but I decided to give it a try. The workers that I have met so far are all friendly and welcoming. If you want to get things done quickly and want good customer service, I would suggest coming on the weekdays in the morning. read more

Trever speck is super helpful and super friendly. First person to greet me when I walked through the door, coming back because of him

Went in here for the first time last week to trade some clothes. I had spent time cleaning out my closet and had gathered a good amount of some cute and trendy stuff including purses, clothes, shoes/boots, and accessories so I felt confident that I'd be able to sell and get a decent amount. Well needless to say with ALL of my things combined they only bought 2 pairs of shoes and a pair of earrings from me for a total of $12! Mind you these things were in great condition. What a waste. Now granted, $12 is better than nothing but I expected more based on the trendy styles I brought in and the condition of my items. They are picky I guess. Their only response really was that they either already had too many of the similar items or that they were out of season. I did over hear them tell someone else that they were pretty much only accepting workout clothes right now. SMH. While they're going through your things of course they tell you to go shop around because it will take some time. The purpose of shopping around is to get you to spend money which kinda defeats the purpose of selling to them; you're there to sell and make money so don't fall for that. I did take a look around though to see what kind of items they sell and for the most part they had cute stuff. It was a mix of designer and non-designer names and the prices were all pretty cheap. I ended up buying a blouse for $4 by Forever 21. I would probably shop in there again but not sure if I'd attempt to sell again. That part wasn't so worth it. I left with all my original items except 3 so wasn't too happy about that. And the smell of the store is a bit off; it smells like a thrift store- if you know that smell. They should leave the doors open to get fresh air in the store. read more

The people working there are extremely unhelpful and unwelcoming. They carried on with their gossip while they talked poorly of people using their first and last names (Pacifica is a small town). I brought some clothes in to sell three bags worth of Hollister clothes and lucky brand jeans, even some had tags, and they bought two things. The problem was they didn't take time to look through the clothes I had brought to sell and just bought the two things on the top of the bag. SO in saying all this if you have the time drive to San Mateo it is a much better store with better costumer service and lots of good buys! read more

This business is doing so well,so many brand names at such affordable prices. This store is so much neater then other platos locations that I have been too. read more

Meh. Selection is so-so. San Mateo has better . We took a couple of boxes with plenty of barely worn Hollister, Forever 21, Bass shoes (unworn with tags) and more. Mostly fashions for the 15-25 age range. All they took was a bunch of worn out Pink yoga pants and one Hollister dress that had the price tag of $60 on it. Total offered was 35 trade-in or 23 cash. My daughter wanted Lulu Lemon jackets and we did find one but it was pilled around the stitching and looked faded and just plain well-used. ..price tag was $40. I know it's Lulu Lemon but it was not worth more than $25. They even rejected a few items that were perfect, in season, purchased within the last few months AND still had tags! Won't be going there again. read more

I'm giving 4 stars because having been to the store a few times already since it's opening I manage to find a little something each time. However I do agree with other reviewers here that the store can be better organized and the help staff a little more happy to actually have customers in the store. The owner/manager guy seems ok from the few conversations I've had. read more

STAY AWAY from this location. Biggest joke of resale clothing store,retail establishmment and as a business. Whoever owns this you should be ashamed. Before going in mind you i looked on line for what they were taking and whats in style and brought in 3 duffel bags of new True religions,ag,Hudson and other big name items new north faces ,Jordan shirts diamond shirts lrg obey nike all hot popular stuff and had even gucci shoes new air Max s and tons more stuff burberry polos minnd you that everything is in new condition if not new with the tags still and the l title obviously uneducated girl working took nothing... not one thing. And these are all self admitted desires of theres and with that still took nothing when thats all stuff that they want and whats hot. Dont go here the biggest waste of time in my entire life seriously this business is going down and i will be laughing when it does. Do your self a favor and stay far away from anything related to them... read more

So I went to this Plato's Closet location to see about selling some casual shirts that are name brand. Ben Sherman, Faconnable, Nike, Adidas. Last I checked a Ben Sherman shirt retails for $79. I was hoping to get a couple of bucks for each. While they were "looking" through of what I brought in, I decided to see what they were selling. I saw some shirts I felt were less than ideal and what I had was way better. After 20 minutes they decided to pass on my entire bag. I was a bit surprised they passed on the shirts as most of the items I brought in were A. Cleaner B. In-season C. What they had in stock was less than superior to what I had and they still passed on it all. An example, they had a knock-off 49ers shirt, you know the one's you see for sale for $5 at the gas station? Well they had one there for sale, but yet they passed on the official Nike 49ers shirt I had. What was more aggravating and shows their lack of attention to detail they didn't bother looking at the shirts I had towards the bottom of the bag as they were still neatly folded. Apparently they have no need for quality clothing. A waste of 20 minutes that I won't be able to get back. My advice, go in there with low expectations. I really wanted to give this a chance, but I can't go back there or any of their locations. read more