I have been shopping here for 5 years and I have never had bad customer service happen to me! Adriana helped me with my purchase yesterday and she was nice about me asking questions about the points and their process. If you are selling clothes here and I have before I think you need to have an expectation that this is a small business and they have are always busy with over flow of people selling clothes and waiting a long time is a given when they only have two people carefully looking at clothes. Everytime I walk in the girls always greet me and make me feel welcomed. I think the poor reviews are not accurate and the high expectations for the girls is uncanny. read more

I came here to try and sell some clothing items. There's usually a wait, and they can text you when your offer is ready so I decided to run some other errands while I waited. When I returned, they presented my offer and told me they were only able to accept a few things, as most of my items were out of season or just not what they were looking for. I accepted my cash offer and took the clothes back that they didn't want. I looked around (briefly) and noticed that they did have a wide range of size options and everything seemed organized. I didn't check the prices, but usually they are priced fairly for the condition of the item. Fitting rooms are available too. read more

See all

Horrible customer service Made a complaint that they always make you wait HOURS and never take anything. Then made a review and was ACCUSED BY THE MANAGER, that my wife called in there but she in fact did not. read more

Plato's Closet - Took my store credit over a review Yes they will make you wait all day knowing they dont NEED STUFF. Im all for supporting businesses - Thrift Stores Near Me - Tempe, Arizona

0-Absolutely worst customer service when I arrived! Brought my teenagers high name brand clothes in that he worn once maybe twice at most. No rips , stains etc his pants are between $55-$60 a piece! They took all 5 pairs and offered less the. $30 for everything!? First and last time I'll ever come here again. Go elsewhere! read more

Lots of great selections. I bought a cute pair of jelly Steve Madden pumps for $13! I tried to sell some old clothes but they're very picky on what to put out. read more

I like this location. Very organized and easy to shop. Everyone is very friendly and kind when coming to sell or shop. One negative- Selling takes FOREVER to complete compared to other locations I have been to. The girls at the counter seem to enjoy chatting and giggling more than doing work. It's frustrating to wait hours when only 2 buys are ahead of you. I just watched the girls take 30 minutes just to enter my items while they gossip. Great store. Just only sell when you have all day to wait! read more

I had heard of this place but never visited. I was happy to find it. A gently used clothing and accessories store for women, men and children. Everything was organized and separated by size and type of clothing, including shoes. Some great deals. I did see many things that appeared brand new. I found a small travel bag that will be useful. Glad to have found this gem. Shared parking lot. read more

Plato's Closet - Bag - Thrift Stores Near Me - Tempe, Arizona

See all

Plato's Closet Tempe is hands down one of my favorite thrift store! Every time I walk in, I feel so welcomed and like I truly belong. This is the only thrift store that even remembers my name, which makes such a big difference. The staff here are always kind, helpful, and genuinely make the experience so positive. I always find amazing pieces like Lululemon, Vuori, Alo, and even Chubbies for my husband. It's such a great feeling to score high-quality items while saving money. Honestly, the customer service here is what sets this location apart. I don't want to compare, but I honestly enjoy the service here even MORE THAN at Gilbert or Scottsdale location. Thank you to the whole team for making shopping such a fun and welcoming experience! This will always be my go-to Plato's Closet. read more

I left a detailed review of my experience at this store on Google and instead of an apology the owner claimed I exaggeration my experience. She was not in the store and double down on calling me basically a liar. I have no reason to lie or exaggerate my experience. It happened exactly the way I described. You are encouraging bad behavior from your employees. I guess the old saying the customer is always right doesn't apply here. This is not a store I would ever come to again and will continue to tell everyone I know to stay away. Not only are the employees disrespectful now the owner is also. Goid luck. read more

Came here with a bag of clothes to sell for the first time and had such a great experience. I didn't expect to get back what I originally paid for everything, but their offer felt fair and reasonable. The staff explained the process clearly, it was super easy, and I never felt pressured at any point. I would definitely come back again :) read more

It's alright not as good as others I have been to kinda unorganized sizes mixed up but it's not the worst one I have been to

Great selection, nice staff, organized well. I used to go to Goodwill all the time but at this point, Plato's and GW are similarly priced which is crazy. Anyway, I stopped by this location because I was in Tempe for a couple of days. The next morning I saw that one of the employees forgot to take the security tag off an item, so I had to go back in before going back up north. But the manager(?) apologized and gave me a coupon which was so nice. :) read more

Wouldn't buy anything I brought in. Had probably 20+ lbs of pants, a lot of Levi's. Said they weren't current enough Levi's never go out of style. From what I heard. Lots of other barely worn, or worn 2-4 times. The didn't wasn't to buy any of it. Don't waste your time. They wasted mine read more

Always have a great time at this Plato's closet! The girls are always super nice and the store is very well organized. I have scored multiple times, especially thanks to their Instagram posts. Love it! read more

Great selection and friendly staff. Always look forward to coming here and browsing. Great pricing for good brands as well.

Always a great selection and friendly staff! Lots of cute finds, I always have their Instagram notifications on to see what good stuff they're putting out for the day! read more

I absolutely love this Plato's Closet! I have been regularly visiting/selling for over 3 years now and it's a great experience every time. I find the staff to be extremely helpful, friendly, and honest when checking me out or buying clothing from me. Unlike some other harsh reviewers on here (sheesh...) I understand that this small business isn't able to take every single item that walks through the door at any given time despite my items being good quality or in style. I am always invited to bring back my clothing in the future as well. I love the clothing selections and I feel like I always find something cute every time I come around. I genuinely think about 80% of my closet has been curated with items from this location. With traditional thrift shop prices going up, this Platos is my favorite outlet for thrifted items. I appreciate how organized and clean the store is and that all items are selected by hand and usually in style while still being great prices. I follow the instagram and I love being kept up to date on what's currently in shop. I also love when you guys post items that are specifically being sought out at the time, I'm able to go through some clothes and bring in some old sweaters knowing you all are in need of sweaters. Overall I love this specific location and have always had great experiences with them! I've posted some pictures of the cute well kept items I purchased the other day! read more

See all

Don't waste your time selling here. They don't even have cute pieces in store, not sure how they're still so picky. I'd also like to mention that on their front counter they have a list of brands they prefer, and I indeed had those brands which were left untouched. read more

Great place to buy good used clothes. Not a good place to sell things. So under paid that it's better to just give to charity and take the tax break. Not impressed. Good luck! read more

this place has the best selection of clothes and is so well organized! i ALWAYS find something, it's so addicting.

I was shopping here for a total of 30 minutes today & in that time I heard 2 different entitled customers encounters with the ladies working. I just wanted to say that these girls handled themselves with such grace in such uncomfortable situations. Shoutout to the girls for staying calm and collected while dealing with these unkind people. Love this location! read more

Went in to sell the green lulu lemon top you see at the end of my pictures. The manger said she would not take it so I took a picture of her showing the "stain". When I walked around, I noticed the other things they had for sale. Kind of funny right. This was me only looking around for 5 minutes, there's tons more poorly used items they have for sale that you'll notice with a simple glance. I'm not someone that usually complains but this is my 2nd bad selling experience here. I went back in to talk this out with the girl and when I told her that I would just write a bad review because of x,y, and z she said that's fine, go ahead. I told her in advance because I wanted to give her the opportunity to make things right. Like I said, I don't normally do this and I didn't want to but I think potential customers have the right to know how this place operates. You can see other previous bad reviews. It's the same experience for everyone. read more

See all

Service at this place is extremely terrible. I'm sorry I even have to put one star. I wish y'all gave the option to put zero because that's really what they deserve. Don't ever try to take your unwanted clothing and accessories here to sell them because they are the most pickiest people on earth and they don't care about the styles from the only want what little kids are wearing and prancing around in so if your styles don't match what Gen Z wears, then they will just refuse it outright. Not to little kids working or manners they don't care about people they skills. They're just playing on their cell phones at the front counter and when someone walks in you have to distract their cell phone texting just to get them to acknowledge your presence. I wouldn't even buy anything from the store because the stuff they are selling literally looks like crap and it's just thrown all over the place like a yard sale. You are better off shopping at Goodwill. This store needs to go out of business and the management needs to fire the kids working there. read more

They didn't take some of clothes because a certain brand doesn't sell much?!? Yet they had a homemade tie-dye shirt in the T-shirt section. I don't know it doesn't make any sense to buy a tie-dye and not buy brand new shoes or gently used jeans. Please do not respond with any of my past sell dates. I find it weird that you mention everyone's past interactions with your store when you respond to their review. Thank you read more

came here 2 times and both times they said it was only going to take 45 min and took well over an hour. i've been to other ones and the times were way more accurate, would never come back to this one again. read more

On Sunday, March 14, I brought 15 items of very nice young womens' CLOTHING to sell at this store (after being told the Scottsdale store was not buying and sending us to their store in Tempe 10 miles away which supposedly was buying). Once there, someone quickly looked at the clothes and a young woman told me that NONE OF THE ITEMS WOULD BE PURCHASED, I figured I wasted at least 5 hours of my time which included preparing the clothes, folding all items from wooden hangers into bags, which they required, as well as drive time. I will never shop there again. In addition, they did not ask permission to text me afterwards. In assessing the clothing at these stores, it is obvious Plato's Closet does not have enough money for their business model and the quality of most of the clothing I saw in both stores was not close to what I brought in. In addition, I should have read Yelp's previous reviews of unhappy customers before even thinking of selling my clothes there. Lesson learned. read more

Plato's Closet - Forever 21 metallic jacket - Thrift Stores Near Me - Tempe, Arizona

See all

Horrible customer service. I bought a few items last week and as I was being rung up, I specifically asked if they accept returns. The cashier said, "Only exchanges and you have to bring the clothes back within one week, tags need to be on, and you have to bring the receipt." I followed her directions EXACTLY. Only to be told today by a different worker a few days later that the items I wanted to exchange were actually final sale. Even after explaining the situation and that I was never told the sale was final, the employee didn't even try to compromise. Sucks when a company's own employees tell customers the wrong info but still it's the customer that pays the price. And the initial cashier had even commented on my items being good clearance finds, so she knew they were clearance when I asked about returns. There's really no excuse for not knowing their own policies. read more

Plato's Closet - The stars mean clearance and as I learned today, final sale. - Thrift Stores Near Me - Tempe, Arizona

I was excited to sell some of my clothes and clear my closet. Worse first experience ever. I brought a lot of nice items, but they didn't take any of my clothes. They stated that they don't take "business casual" clothing, which is ridiculous. I will not be coming back here anytime soon. Might as well give your clothes to Goodwill, don't waste your time. read more

My daughter (teen) loves the variety and sizing of clothing. The mens section is minimal. And the sizing for larger girls and ladies is minimal. I wish they would focus on expanding mens and ladies sections. read more

Did a fast evaluation of the clothing. Friendly and explained their process of evaluating clothing. Only downside was the age they required. So old folks like me don't get a break. So my Levies were the choice of the day. read more

Based in North Tempe and I drive down to Warner for this location! Came here after a bad experience at the Plato's near me, and have been frequenting this store since. Found some of my best second hand finds at this location for both me and my fiancé! Don't sleep on the men's section!! I do wish they carried more alternatives finds/darker clothes but I do find some nice stuff here when I come in. Last time I came in I saw some boots on their instagram and called asking if they were still available, the girl confirmed on the phone and held them for me, appreciated that! Those are my favorite boots right now! Thanks!!! :) Great store, and glad to add it to my shopping rotation. Stores like this in the valley make it easy to commit to consuming second hand/vintage + shopping local! read more

Plato's closet is one of my go-to thrift stores if I'm ever looking for anything specific. Most of their stuff is in great condition and for a good price. They have a huge selection of clothes to search through and the customer service is always great! read more

This is honestly the best Plato's Closet in the valley. Great prices, great employees, and very clean inside. Everyone has great vibes and energy when you enter. I wish Callie the best of luck with the Grand Opening! I dont only sell clothes to Plato's but also scan every rack looking for a find while they look over my clothes. The clothes are always in good condition and I never feel underwhelmed w the price they offer me, I use it for store credit on the new items I find. I don't always know what I'm looking for at Plato's but I never leave the store empty handed. read more

Plato's Closet - Thrift Stores Near Me - Tempe, Arizona

See all

Okay, so I read all the reviews and then decided to come to this specific location simply because it is closest to me and I thought I would see for myself how everything runs here and I can safely say that I won't be back. The girls that work here are very nice and helped to review the items that I brought in (two bags full) and when it was ready the girl said they picked 9 things for $30 and the rest had apparently had wear on them. I literally brought in Uggs that I wore once in and a bunch of other cute things that were very lightly worn--some even had tags (otherwise I wouldn't have brought them in) and now I can understand why people are frustrated with the items that are not being accepted. I will definitely be trying out other Plato stores or selling online. I will say that they have a great selection of clothes to pick from. read more

You know it's bad when you bring in brand new Lulu gear that you never wore WITH TAGS ON, and they DONT EVEN OFFER TO BUY IT. Brought in about 200 items and they offered me $20 for 7 of the items. Not really worth your time. If you wanna make any money at a store like this, drive to New Mexico, Utah, or Nevada while visiting family. Not a single location in AZ will buy anything from you. read more

The owners were working at the store and are they sweet or what?! They're from South Dakota, a small town I never heard of. (I'm from North Dakota.) The owner consistently greeted everyone who came in and told them all the details on consigning and I must say I like the way they consign: she looks through your clothes and tells you what she can take, plugs it in the computer and you get cash on the spot (or credit if you want it.) My daughter doesn't like buying thrift or consignment, but she said, "I like Plato's closet, it has some cute stuff." The brands she bought were ASOS, forever 21 and fashion nova. I've bought Free People leggings and my leggings were the most expensive thing at $16. She tried on some Lululemon and they had quite a bit of selection of that brand. We even bought luggage tags for a dollar each! Most surprising to me was that they accepted lotions and face creams and some of those wooden signs like "sweat is fear leaving the body." Everything was well organized by size, by color, by type, with very large signs telling you when you were moving from small to medium, etc.: I love that! And the dressing rooms were open, also love that!. The store also has young men's clothing, their target market is 12 to 24 for both female and male. Try it, you'll like it! read more

Sold some of jeans here and i couldn't complain they looked at my inventory gave me a price and that's that..that easy and the manager was very helpful!! read more

I must admit, I absolutely love coming into the store and shopping! You all are an amazing group of young ladies and always make my shopping experience a lot of fun! Keep up the great work!! Forever Customer, E read more

Today I went in to shop at this platos closet location. This is not my normal location but my daughters wanted to look around since they had found some good Levi shorts before. The store had a decent selection of cute teen clothes (mostly crop tops, nothing much for a Mom like me). However I was less than satisfied with the behavior of the employees... I have never seen employees act so loud and unprofessional! Two employees (I think on their day off, but the behavior was still appalling to me) went into a dressing room together and came out to shout with other employees! My daughters and I were really bothered by the yelling, but we tried to ignore it. It was too much when the working employees did not notice us ready to go into the dressing rooms because they were distracted by the antics of the two other employees in the dressing room. I like the selection of this location but the employees should learn to pay more attention to the customers instead of each other. read more

I am only giving a one star because it's the lowest allowed. This store deserves a (-1). I have never seen such unfriendly service in a store. Each employee was a young kid and didn't have any professionalism and none of which had any experience with . They are super picky about what they buy so expect to bring most of your items back with you bc they won't buy name brands just bc they aren't willing to take them if they are not the "styles" they want, even when I saw those same styles in their store for sale. They are way too picky, don't waste your time with them, go to another consignment store. This one doesn't want any business. read more