This playa bowl location is simply...nasty. Upon entering the store, it reeks of old mop and rotten fruit! I've been to many other locations and trust me, it's NOT supposed to smell like this. The staff and customer service is very inconsistent. You either get a hello and wonderful service. Or you get a girl, hunched over on the counter, eating a playa bowl and on her phone, who annoyingly says "hi". I stopped going to this location. I've received old, slimy and rotten fruit (esp the strawberries; more than once). You put in request and they don't follow it. Other locations I can recommend would be Ridgewood, Westwood, and Bronxville (THEEEE BEST LOCATION). Trust me, try another location and you will never spend another penny at Nanuet playa bowl! EEEYYUUCCKKKK! read more

This was only my second time having Playa Bowls and I really enjoyed my meal! I ordered a hot oatmeal bowl with strawberries, blueberries, sliced almonds, hemp seeds, cacao nibs and nutella. The oatmeal was plain but the toppings sweetened it up. Super filling and satiating. My friend ordered the Nutelloco coconut bowl with half pitaya, which was not an up charge! The bowl included banana, blueberry flax granola, strawberry, coconut flakes cacao nibs, Nutella and she added extra mango. Although she paid for extra mango, it did not make it on to her fruit bowl. We were offered a $3 credit to a playa bowl member account but we are not members. We do not have an account with playa bowl, we chose guest check out. They said they could not refund online orders and we would have to come back to the store for them to remake a new bowl. By that point we were already at work so that was not an option. We currently have no resolution to this issue. I placed an order ahead of time (literally at 3am from their website) and had no issues with the pickup or the order being ready on time. Pickup was smooth, seamless and pleasant. The atmosphere makes you feel like you walked into a store on the shore. Very beach inspired, colorful and fun. TIP- The website does not list if the oatmeal is hot or not but when placing an online order there is a "special note" section where you can request the oatmeal to be warm. read more

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This place is hella expensive - $15 for a tiny bowl of fruit?! and the bathroom is dirty. No one was there when I went in. Stop gabbing away and go clean! read more

Service is slow & the fruits are not fresh. It has a weird smell when you come in they need to improve on sanitizing. read more

Playa Bowls - someone please tell me what is this in my bowl? one of the workers says a freezer dried blueberry but i don't think so... - Acai Bowls Near Me - Nanuet, New York

A little overpriced. Good fruit. They're always slow. Last time I went there were at least 5 people behind the register just talking. I had already ordered ahead of time so all I needed was to pick up the order. 2 different girls came up to the register and barely acknowledged me or asked what I needed(I'm guessing they were clocking out) and didn't have someone else do it. Finally, someone else came to ask what I wanted with an attitude like I was the nuisance because he actually had to work. read more

Do u want to wait over half a hour for an overpriced fruit bowl? I understand this is a busy location, but there is a clear inability to manage their orders. DO NOT go if ur looking for a quick bite. Food is fire tho. read more

I stopped into this location to grab a green smoothie a few weeks ago. It's a pretty large Playa Bowls location and even with a small line the service was pretty quick. There's a ton of seating and my smoothie was delicious! read more

Everything is always fresh, quick and very friendly and courteous service! Great menu! Great prices! Clean & inviting atmosphere! Just what Rockland County needed!! read more

Playa Bowls - Dragon berry Bowl (Pitaya based) - Acai Bowls Near Me - Nanuet, New York

I like that this place is open in the evening since I often want something light on days I've had a big lunch. I would prefer to see more use of hair nets, which has been standard pre-covid. I was surprised how many customers were coming in during the last 20 minutes of business. Staff was friendly and the wait wasn't too long considering the number of pickups and walk-ins for that time. I ordered the Nutelloco, as is, and it really hit the spot. Fresh fruit, nice flavor, very little melt on my drive home, definitely filling. I also got the dolce smoothie, which is tasty but I was pretty full from the bowl so saving that for tomorrow. read more

bad service in Nanuet location ...they just don't care ! nasty attitude employees ... avoid this location .

Really poor attitude and service. They don't deserve to be in any type of customer facing activity. Very common for them deny service to customers, should actually be illegal. Notices are frequently displayed on the front door telling people that their orders are not needed. As a franchise Playabowls should look into the rude and aggressive behavior of the employees of this Nanuet branch!. A disgrace on the entire franchise!! I had to give 1 star otherwise the review could not be posted. read more

I rather spend the money on this that is a healthy meal over starbucks. Thank you Playa Bowl staff for a yummy and healthy meal along with a pretty delish coffee. read more

Playa Bowls - Acai Bowls Near Me - Nanuet, New York

Confused about the rating. Here are some other thoughts: I was super excited to see some of the add on items such as spirulina and bee pollen which are hard to find but have a great for your health. I'm not sure about the noise complaints its a smoothie bar and ny 4 month old slept through it all. My son will literally wake up to anything and it's not a constant noise. read more

Easily the worst customer service experience of my life. I have never actually been witnessed this level of verbal abuse and unprofessionalism in a place of business. I ordered a smoothie that another customer took by accident. I waited for 45 minutes for this smoothie. I waited another 15 minutes for a refund. The manager refused to refund me and screamed in my face, leaving me in tears. I left the store with no refund and no drink. I was on my way to a wedding, and I was so upset I missed the wedding entirely. I contacted Playa Bowls corporate to try to get my refund. I called once more to politely ask for my refund only to have the manager scream at me over the phone and hang up. Do not go here! I paid $15 for nothing but stress. This manager is horrible and I feel sorry for the kids that work here. read more

THIS IS THE WORST PLACE EVER! NEVER ever go there save yourself the bad experience. The place is nearby my house so I've ordered a few times. Today I ordered the same Protein açaí bowl that I did last time but as son as I opened the flavor was like rotten fruit really bad I even gave a little to my friend to double check and she almost threw up. I called to let them know the situation , I'm Hispanic (AND VERY PROUD) so my English is not the best. A girl picked up and when I tried to explain her she laughed and told me to wait a minute , another girl came to the phone and ask me to explain her again and so I did , she literally went off the phone but I could hear on the background how they were laughing , that went ok for about 10 seconds and then a third girl went on the line , she at least was polite and told me the manager wasn't there and she couldn't do anything to help. This was the worst experience I've ever had in this country . WORST COSTUMER SERVICE EVER. RUDE AND MEAN. I literally cried after this and I would never ever recommend this place . read more

Playa Bowls - Acai Bowls Near Me - Nanuet, New York

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This was the first time that I went to this establishment. I like it it's a nice healthy alternative that can go in the morning and during lunchtime I really enjoy the energy smoothie and the green power drink as well to having a healthy alternative establishment like this around is beneficial for a lot of people who want to be able to keep a certain lifestyle and it gives an opportunity for people to learn about recipes that work well with each other. I'm going to give this place a three star rating because it did what is the job was and I wasn't over a price but it's a great business and I will return again. They do though need to be able to work on the sound of the blenders because they are really loud I know they're doing their job and making the balls and drinks but I need to work on that sounding so loud. read more

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Customer service SUCKS! and the fruit is not fresh. I'm a fairly frequent customer, but the last 2 times I went wasent good. The first time I received a bowl with very slimy strawberries, I didn't realize it until I got home, so I end up having to throw the strawberries out. I went back today but this time I asked the girl at the register to make sure the strawberries were fresh, and I told her about the prior visit. She was nice about it, but I still end up getting very slimy strawberries. Now we all know strawberries are not suppost to be slimey. Long story story I end up receiving old slimey strawberries, so I addressed it to that staff and I asked if the strawberries can be exchanged for pineapple. One staff member, took the bowl, she had gloves on, she took the slimey strawberries out the bowl, then with the same hand instead of her changing the gloves because they had strawberries slime on it, she then covered the bowl, so the entire bowl was wet and slimey and she would even try to wipe it off or better yet replace the bowl. Aiden one of the staff members asked if he can change the entire bowl, which I agreed to. I feel like what she did was also an infectious control issue.That was highly unsanitary. I will not be going back to this facility again in nanuet. And please customers what how the staff is handling your food with those gloves that are not being changed. read more

It's Friday. They can't make me a carrot juice based drink because they are saving them for Saturday. This is the second time this place has given a lame excuse for not being able to make an item on their menu. Continually amazed how they are still in business. read more

The Playa Bowl itself was fine, but it's a real turn off for me when the staff is not friendly. Cashier couldn't bother to say hello or even lift her head up to look at me. Acted like she was doing me a favor taking my order. Not my usual experience at a Playa Bowl and based on other reviews for this location, this owner should be advised that their poor customer service service is reflecting poorly on the whole brand. read more

Upon entering, I noticed there were many people waiting for orders, so when I approached the cash register to order, I was patient as no one was there to take orders. I waited about 6-8 minutes, during which no one greeted me or advised me they would be with me shortly. I then kindly asked a staff member if anyone was available to take my order. She looked towards another woman, who appeared to be a manager of some sort, and asked if she could take my order. The woman rudely responded "do not take her order." I was taken aback by her unkind words and felt bad for the staff member who asked on my behalf. I proceeded to wait another 2 minutes, in which everyone continued chopping fruits and refilling Nutella bottles, until I decided to leave. While I have always enjoyed playa bowls, I will not be returning to this location due to the poor customer service and disorganization. read more

For what it's worth, run away as far as you can from this . Absolutely zero nutritional value, they said protein, none whatsoever. Waited over 45 mins to get mine, they weren't even busy. read more

Beautiful place, great staff and yummy smoothies. What more can you ask for in our area. read more

Playa Bowls - Acai Bowls Near Me - Nanuet, New York

Very disappointed in the way this business operates. It is being run by children. They do not change their gloves, people are waiting a half an hour for their orders because they do not know how to look in the fridge or communicate effectively with each other. I waited 30 mins inside the store after placing the order ahead of time. They could not find my order so they said it wasn't ready. 30 mins later I asked them to recheck and it had been in the fridge the whole time. I will not go back to this location. read more

The drinks are delicious. We like how they have seasonal ones. When someone comes with an allergy, they are extra careful to clean the blenders. I appreciate that. The lines can get long. We go back often. read more

Considering the employees are handling food, there wasn't a hair net or mask in sight. I left after seeing the girl keep flinging her hair with the gloves she's prepping the bowls with. read more

Dirty. Overpriced. There was a 5 year old child running around the kitchen. And I saw a girl eat a strawberry while making a customers bowl. Just avoid this place. read more

AMAZING. Bestest ever. GF & DF! Fresh fruit & fast service. Really delicious (coco bowls are awesome!!)

Disgusting. They forgot 3 ingredients (2extra toppings that I paid for and 1 whole main ingredient) Sweet açaí it taste fake. Clueless staff. I would never waste a penny on this place again. read more

I happen to love playa bowls but the nanuet location is not going to be a spot I return to. I am a rewards member of playa bowls and receive their text offers frequently, this location doesn't honor the offers sent. They sent out a text for $5 off and when I arrived they said "oh we aren't doing that"...That to me is poor customer service and false advertising, although the staff are very friendly I won't be returning to this location and will likely go to peach pit in new city where they honor their deals! read more

Love it there! So happy that the worker had no mask on in response to some idiots comments.Masks are useless against Covid & in case you have not heard COvid is & has been over for long time. read more

I'm extremely disappointed in the service I received today 07/14/2024 at 6:04pm. I stepped into my usual location which is the Nanuet in Fashion Drive. I asked for 1 Nutella Acai Bowl plus a Acai 1/2 Gallon Tub which I have purchased several times from this location. I asked Ava B first before I ordered the Acai 1/2 Gallon if they had it in stock. She asked some young lady if they had it and replied yes to Ava. As I was waiting for my order I saw the staff preparing a Acai smaller tub, but I never thought it would be for me, because I knew the size I usually get when I ordered a Acai 1/2 Gallon Tub. I questioned the young lady about the size and told her that I knew what a 1/2 Gallon Tub looked like and she was trying to convince me that it was the same size when what she was giving me was much smaller than my usual and charged me $45.00 as a full size of 1/2 Gallon Tub. I will never return if they are going to staff members swindling the customers and not providing the requested service. I was very dissatisfied and felt ripped off. read more

when I walked in no one was wearing a mask. When I went up to the counter to pick up my online order the person at the register said "yeah" to me instead of ask if I wanted to order or anything. I got my order and she just handed It off to me and went back to talking to coworker. Terrible customer service, and rude read more

While staff was friendly, they were talking the whole time while there was a very long wait instead of making orders. Took a very long time and once I got my drink, it did not taste correct and was sour. Also, my drink was not filled all the way so she shook it to make it come up the sides. Bit dissatisfied with my experience. read more

My daughter and I ordered 2 bowls at 3:09pm on a Sunday afternoon and received our order at 3:50. We waited 40 minutes for a bowl of frozen smoothie, granola and fruit, as well as 17 people waiting with us, After waiting 30 minutes I approached the man who seemed to be the owner doing nothing, and he replied they were understaffed. Four young people as well as himself were behind the counter. That doesn't seem to be understaffed. They are extremely unorganized. With so many playa bowls around I'll be sure not to visit this one again. read more

Came here to get açaí bowls to go and the cashier was rude. We ordered 5/6 bowls and the cashier had the AUDACITY to say "dam that's a lot of bowls". Then she gives attitude while we try to modify the order. The bowls are good but the service needs improvement. read more

Wow this place really needs to be shut down.. The açaí bowls were terrible and I also very poor service ....Do not waste your time and money here !! read more

Waited 30+ minutes for a smoothie and a melted bowl. Save your time and do not come here.

I ordered a coconut bowl yestetday and they gave me an açai bowl. I also waited over 30 minutes just for the wrong bowl.

I love the Dolce Smoothies but the consistency is way too thick to enjoy right away and the straws are way too small and flimsy to enjoy drinking the smoothie upon leaving the store. read more

Such great and amazing, friendly staff! I would highly recommend coming here and getting a bowl or juice. The owner is so friendly and down to earth! He takes pride in his business! Great family business! read more