I had an awful experience at Playa Bowls due to the rude and unprofessional behavior of the cashier, Jacob. From the moment I walked in, he had an attitude, acting like taking my order was a huge inconvenience. When I asked a simple question about the menu, he rolled his eyes and gave me a sarcastic response.
To make things worse, the overall customer service was terrible. The staff seemed more interested in talking to each other than helping customers, and my order took way longer than expected despite the place not being busy. When I finally got my bowl, it was sloppily made and didn't even taste fresh.
I used to love Playa Bowls, but after this experience, I won't be coming back. If management cares about their customers, they should seriously rethink who they have working the front. read more