We have taken our two dogs to Andrea for the past 3 years. Happy tails always remembers them and…read moretheir special needs, and is always extremely accommodating. Their grooming and bathing services are always top notch too!

Brought my dog in mid-February, had asked for a full groom - wash nails, and haircut. came to pick…read morethe dog up and she hadn't had a hair cut. The owner talked about how the ticket only said wash and nails. I could leave the dog there for the rest of the day and they would do it but my dog hadn't really needed it. The owner went on to say that if I wanted to bring my dog back in 3-4 weeks, she would just do just the haircut. 4 weeks later, I set up an appointment for just a haircut, and confirmed it right then and there - just a haircut. Yes, they understood. I then confirmed again when I dropped the dog off. They understood. When I picked them up, they had done a full groom, which looked fine but wasn't what i asked for. The owner implied I had misunderstood, but wouldn't address that she had said I could come back for just a cut, and she would not answer questions about why her staff had agreed repeatedly to just a cut. She just kept saying she didn't understand the confusion, and I had to pay $150 because they had done a full groom. she wasn't even aware of how much they charged for a full groom at first. She discounted 20%. Her response to me saying I wouldn't be bringing her my business anymore was, "That's fine". This business is not registered with the BBB. I recommend you go elsewhere, but get everything in writing if you bring your animal here.

Our vet has stopped boarding at least temporarily and we were looking for a place to board our dog…read morethat would give him top notch care. They show all their facilities on the website so you can see the accommodations your pet will have. They give each dog lots of private playtime and walks with the staff. Our dog was happy to go with the staff and they gave us a "report card" that said how he did. I'll take our dog here again next time we need to board him for a few days.

We love Montrose!! They provide each dog with individual attention, my dog seems to love it. We…read morehave been using Montrose for about 4 years. The staff have always been very nice. We are so happy we found a place we feel comfortable leaving our dog. We also love seeing our dog's report card at the end of her stay!

Shannon at Furry Friends took incredible care of Archie, our senior rescue with separation anxiety…read more She sent daily photos and updates, which kept us totally at ease. Archie was genuinely happy with her (we have pics to prove it) and when he came home, there was no transition period at all, unlike what we've experienced with big boarding facilities. If you need a pet sitter who truly understands senior dogs and anxiety, Shannon is exceptional. Highly recommend.

Another shoutout to Shannon and company! They do a great Job of taking care of our 2 dogs and 2…read morecats on long trips or day visits. They also take care of cat litter, clean up areas, check mail, move trash cans, and keep the house tidy despite our crazy pups. They all love her work and attention to detail. Her prices are reasonable and she really tries to go that extra step every time. Highly recommend!

Ridgeside helped fix a problem rescue more than two years ago. They've been a home away from home…read morefor my fur babies ever since.

Brandi and Perry did an awesome job training our 10-month-old mini bernedoodle. She is a pleasure…read moreto be around now. The e-collar training is absolutely life-changing. I wish I had done this sooner- it would have saved me from a lot of stress and aggravation. Communication with Brandi was awesome. She was always quick to respond and gave us updates with pictures everyday. It's definitely a worthwhile investment to have an exceptional companion for the next 15+ years!

Jason did an amazing job on my great pyrenees. My great pyr is not an easy dog and it's been years…read morebeing able to find a groomer he will cooperate with. I had to self bathe him myself for years. Recently I had to board him last minute due to heading out of town. I also was nervous boarding him as he shuts down/will not cooperate as well. However, I receive no issues with boarding. He seem great leaving the facility. He has been matted for a while and needed sanitary trimming and brush out. The scheduler thought Jason was the perfect guy to handle. She was right. Jason brought me a new dog. You can tell my dog felt so much better. My family loved it. Highly recommend Olde Town Pet Resort Springfield for boarding and grooming needs.

Rude experience at the front desk on the morning of 7/24. I arrived, and the lady (curly hair) I…read morelined up in front of never acknowledged me. Though, I was within her peripheral vision and she definitely was aware I was there. She just never greeted me. Then, a coworker of hers, also a female, came to her to talk to her. She too did not acknowledge me. I saw another customer enter and line up in front of a male employee. He helped her. So I went and lined up there. He ignored me. Wtf. The 2nd female who ignored me after the 1st female noticed I was not being helped, so she asked me, "Have you been helped?" I flatly said, "No." The 1st female looked at me for the first time, but with attitude and anger, almost like she wanted to hit me. The guy proceeded to help me, barely making eye contact with me. Meanwhile, the 1st female was staring me down everywhere she went. I even caught it on camera. Ask me for the footage. I even posted it on Yelp. This was such a bizarre, rude experience. Customer service was extremely poor at the front desk. Only the customer service at the cattery lightened my mood. Such a stark difference. Whoever helped me there was extremely sweet. Front desk was horrible.

So I haven't used this establishment for boarding but I did use it for grooming services a while…read moreback. My cat seemed very happy with the visit and came home refreshed and clean. They gave us a report card and sent pictures so that made it reassuring. All the staff are very friendly. Drop off and pick up was a breeze. I would definitely return in the future for another bath or boarding.

I recently left my 11 year old cat for a few days while I was traveling out of state. He doesn't…read morelike boarding but I hoped having his own room, not being around dogs at the vet, etc. would make him less stressed. He came home and for the past two days has been vomiting and had diarrhea. It seems either because the people stressed him out or because he caught something there that he has gotten sick with, and now I have to see if my vet can fit him in today. Furthermore I know the report cards are misleading because his second day supposedly he had stool, urine, and was eating but when I picked him up his chart said he had only eaten once in four days. The Webcam was also turned off several times, so now I'm worried that he was already sick there and they were hiding that from me. Especially considering the price, I 100% *do not recommend* this place at all. These people are dishonest and not worthy of your money.

We've boarded our family dog, Joey, with Sugar Maple multiple times over the last few years…read more Jennifer and her family are kind, welcoming people that have been very accommodating over the years. Joey is always excited when we are pulling up the driveway to SM! While away this most recent trip we changed our plans to extend our vacation, Jennifer allowed Joey to extent his stay which made our time much more relaxing and enjoyable! Upon pick-up Joey was happy, healthy and clearly had been well cared for during his stay.

Before choosing Sugar Maple Farm, we spent a lot of time researching the best possible boarding…read moreoptions in Virginia. The abundance of 5-star reviews reassured us, and we even scheduled a one-night trial stay to test it before our longer family trip. During that visit, we were promised strong communication, regular photo updates, and a high standard of care while we were away. Sadly, our actual experience was the complete opposite. While traveling in Asia, we were told we'd receive regular updates. Instead, we got only three photos over a span of 10 days--and only after multiple follow ups and texts from our side. The lack of communication and unease made it difficult for any of us to enjoy our trip and we knew something was not right. When it came time for pickup, the owner was not even present. Just a few hours before we landed, we received a text informing us that our dog was injured and her teenage son would be there for pick up. There was no explanation, no phone call, no attempt to take responsibility, and not a single follow-up to check on how she was doing after. It felt cold, negligent, and deeply unprofessional. We later learned the injury was a torn ACL requiring surgery. What's most upsetting is that we had clearly disclosed a prior ACL injury in the intake paperwork--on the opposite leg. That information was either ignored or not reviewed at all. There was no transparency, no apology, and absolutely no concern for how serious the injury was. We chose Sugar Maple Farm because we wanted a safe and trusted place. When something went wrong, there was no accountability--only deflection. That trust was completely broken. It's devastating to watch our dog struggle with pain and limited mobility, and to know she now faces a 12-15 week recovery from a surgery that may have been preventable with proper care. We came home expecting to see her happy and healthy. Instead, we're managing a serious injury with no answers on what happened. If you value your dog's safety and well-being, I urge you to look elsewhere. Sugar Maple Farm may have glowing reviews, but our experience was proof that when things go wrong, this facility does not step up.

I highly recommend this company! I found CRC around 5 years ago when I got my rescue pup. Caitlin…read moreand Herbert have been around pretty much since day one. They have been walking him daily (only taking a short break at the beginning of Covid lock down out of an abundance of caution since I just had a baby) and they have stayed with my pup(multiple times)when I've traveled and have not been able to take him. Not only was he taken care of as if he was one of their own, my plants were tended to and mail brought in. I received daily updates and pictures which I loved. The true testament of how I know that CRC takes the best care of my pup is how excited he gets when he sees them! To him, they are part of his pack. We are CRC customers for life. I promise you and your pet will not be disappointed with them!

Caitlin & Herbert take such good care of our dog when we are visiting places our dog is not…read moreallowed! I think the longest we have been gone has been almost a week & they reliably sent updates through texts & photos. Caitlin also provides useful info about our dog's health while we are away. We also trust them with spending multiple overnights in our home; they are respectful & leave everything as it was before we left. Thank you Caitlin & Herbert!

I can't express how I lucky I am to have found Happy Tail. Fiorella and her team are extremely…read morecaring for dogs/cats. I had absolutely no worries when leaving Maxx for boarding. She also walks Maxx everyday for 30 min so I don't have to worry about being stuck at work or running late. I know my baby is well taken care of and I get pictures of their walk evet Her passion and commitment is like no other. I highly recommend the Happy Tail team. You can be rest assured your baby is in GREAT hands. Love Happytail !

Fiorella and her dog walkers have been wonderful. Very professional, flexible and responsive as…read morewell as clearly dog lovers. You will get timely updates and know your dog is in safe hands. My recuse can be afraid of strange men and her walker, Moe, has been so patient with her. I've also boarded my dog with Fiorella and she had a great time. I have a lot of friends who use different dog walking services and the amount of care and attention I've received from Fiorella and her team is unmatched. Highly recommended!

Dependable. Prompt. Best of all, my dog loves Thom and Katharine. Highly recommend KSR.read more

We hired them to walk our dog and another family dog we were pet sitting. The dog walkers were…read moregreat and the company flexible when we needed last minute service.