I'm updating my review because the dealer took responsibility for what went wrong and made good on it. They reached out, corrected the issue, and ensured I was satisfied with the outcome. Thank you for making it right. read more

I had an extremely disappointing experience with this dealership. After purchasing my certified vehicle, I was promised my plates, registration, and the manufacturer key fob that should come with a Honda Certified Pre‑Owned car. None of these were provided in a timely or professional manner. My temporary tag expired on 3/30/26, yet I still had no plates or registration. Despite multiple attempts to get updates, I was repeatedly told there was "no information," and at one point was even told I "shouldn't get pulled over," which was completely unacceptable. Many of my messages went unanswered, and communication overall was inconsistent and dismissive. When I finally received a photo of a key fob, it wasn't even the correct one for my vehicle. I was told it "didn't matter," which is not true for a certified vehicle that is required to include the proper manufacturer key fob. As of today, I still have not received the correct key fob. I eventually had to call the dealership's DMV department myself, where I learned that the employee handling my paperwork was no longer with the company and that a signature mismatch had caused the delay. My plates and registration finally arrived on 4/10/26 -- long after my temporary tag expired. I was also informed that it would take a month to receive a refund for the registration fees, even though I was charged far more than the actual state cost. Because of the dealership's failure to provide required certified‑vehicle equipment, I also had to escalate the issue to Honda Corporate. Overall, this experience was stressful, unprofessional, and completely avoidable. I would caution anyone considering purchasing a vehicle here to be aware of these issues. read more

I've repeatedly told them I'm not interested in purchasing a car at the moment, but they continue to harass me every single day. It's ridiculous and infuriating. Photos attached for proof of them calling me daily! They've been calling me since April. And it died down over the summer after I picked up and told them, "No, thank you, I am not in the market for a car." They said no problem. But for some reason, it is a problem because the phone calls have been non-stop since August. You would think they'd have common sense and stop calling a phone number that never answers their calls since it likely means they're uninterested. But no, daily phone calls to my number and voicemails as well. I guarantee that when I find myself in need of a new car, I will not be coming here. They can not follow simple directions of removing someone from their call list. My number is on the national do not call registry, and its been on there since 2022. Yet this company continues to send me an obscene amount of telemarketing calls. So I've reported them to the FTC and I sincerely hope y'all get investigated for this utter nonsense. read more

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-They will hound you as you walk around -They will rush you to buy anything -They will jack up prices that differ from their website prices -They charged me extra fees over $1,400 dollars. -The female named Krystal that helped me, is not honest at all. read more

I don't even know where to start with these dealerships. I called ahead of time to check out two cars later that day and they said that both cars will be available. I came into the dealership and to my surprise, one of the cars was sold and the other was in service. I get a call two days later saying both cars are available. I double check later in the day and am told both cars are sold. Fed up, I spoke to management and they said that both cars did indeed sell and it was a miscommunication. The first car sold recently but the car that was "in service" sold 2 weeks prior and no one told me. So I made an appointment for two "available" cars that were actually sold. Maybe in this dealership, a "sold car" is relative based on who you ask. read more

Completely unprofessional. Should be zero stars. I was looking for a specific used car that they had on all the websites (CarGurus, Carfax etc.) and needed to buy quickly and would be buying outright. I wrote expressing interest and called - both spoken and written, shared my situation and was told the car was available and could I come right away. I agreed and said given a concussion from the collision that gave rise to my needing a new car, I wanted to avoid heavy traffic hours, especially as I live over 100 miles away in the Catskills. We agreed upon me arriving mid morning. I made the trek and was greeted by a sales person named Amin. He didn't even know what car I was there to drive despite multiple texts confirming. I thought that was odd, but handed over my license and waited. He returned to tell me the car was not even on the property. I was aghast. I told him how egregious the situation was, he agreed. I said, "would you want your mother or grandma to drive 120 miles through NJ, Manhattan and half of Brooklyn with a concussion to be so misled?". He concurred not. I asked for the sales manager, and this person, Santiago, approached me and very unapologetically restated the situation, suggesting I come back another time. I commented he had not remotely apologized, and he stared at the ceiling while muttering an apology. I said, " look me in the eye when apologizing". I mean, come on! Human decency! Amin escorted me back to my rental car. It occured to me how much I wanted that car, I had even researched where I could drop the rental, how far away a bank branch was so I could get a cashiers check to buy outright, and I had even already ordered a model specific back seat cover for my dog. I was ready to commit. I walked back into the dealership and asked Santiago (still nonchalant, but borderline hostile given I had insisted on a proper apology) for the name of the GM. I got that and left. Two or three days later a female sales person called me inviting me back down without acknowledging the situation, which I detailed for her. She said that was why she called me, rather than a male sales person because as a female, she would never treat me that way. Ok. I said the only way I would consider coming back is if the GM called me himself to apologize. I heard from her two more times, never heard from him. I guess I have to return the backseat dog cover. Avoid. Arrogant. Irresponsible. Too much ego to lower themselves to apologize - and that's with a motivated buyer. Can you imagine how they treat people once they have your money? read more

One of the WORST experiences I've ever had with a business in my life. Do not buy a vehicle from this business. I'm shocked they haven't been shut down for horrible practices. I went through with all paperwork and overnighted checks to purchase a vehicle they couldn't sell due to a bad title. They avoided multiple calls and never mailed back checks. A completely incompetent business with very shady individuals. And I NEVER write reviews but congrats plazas, you guys earned this.... read more

Sneaked in a LoJack charge without actually installing the system they then gave me the runaround. Would not email me the bill of sale or purchase agreement for over a week, once I received the documents I noticed this read more

Terrible customer service and communication. I drove two hours after being quoted a good price over the phone, only to be lowballed on my trade-in and disrespected by staff. The car we came to buy had a dead battery (a 2024 with under 4K miles), and while they promised to replace it, they just recharged it and refused to follow through. No accountability, broken promises, and unprofessional behavior. Not worth your time or money. read more

AT Plaza Honda Auto Mall , Brooklyn NY ,, I was scammed by management ,,!! a recent purchase,,, just one day after , they did Not allow me to cancel purchase as I had requested numerous times ,,,,,, forced into the financing process,,,, issues with the vehicle,,, was not allowed to full test drive it the day of ,,,,,, they gave me pennies for my trade in,, after I had to beg for a decent amount ,, but it was put into the warranty of the new purchase that I did not wanted,,,,,,, numerous attempts to return due to vehicle suspension issues,, they refuse to take back the vehicle, did nothing on repairs ,, all the gave was explanations,,,,,, NOW ,, come to find out ,, 2 months after ,,, There it a AIR TAG in my vehicle, ,, Invading my privacy,, they refuse to respond and take back the vehicle and cancel purchase And ,, Management is very RUDE and unprofessional ,,,,,,,, Very disappointing and Absolutely disgusted ,, been sick to my stomach ever since,,,,,, read more

Saw a vehicle that interested me on their website, drove an hours to see the car, met with Jr the mgr who set me up with Craig. They are two straight up guys that made my purchase simple and with ease without the salesman pressure. Vehicle was exactly as advertised. Would highly recommend Plaza as a trustworthy dealership... read more

Max , sale rep took my information, copy of my license had a sales manager send paperwork, and email congratulating me on the purchase of a 2021 Toyota Tundra. Scheduled to visit dealership in one week and get the truck. 4 days later max texts , no call they sold it to someone else. Never called to offer to finish the transaction . This morning 3 days following the text from max another sales rep called asking why I hadn't arrived to pick up the vehicle. Plaza Auto Mile used me to entice another buyer to purchase the truck sooner. Dishonest business strategies I'm reporting to the BBB , AG . Don't do business with Max and his colleagues at Plaza Auto Mall of Brooklyn NY read more

This is the most unprofessional dealership I have ever been to. I purchased a 2025 Tucson limited took it in for servicing because the check engine light was on. I wanted a new tire because one of my tires had three nails in it. They bought my car back out to me Tire pressure low on the brand new tire, warning signals still flashing on my car when I questioned it everyone's looking at me as if I have three heads. I was so infuriated I just left and I said let me calm down. I called the next day to get the issues addressed the person on the phone act if though I was bothering her, I decided not to bring the car back there. read more

Plaza auto mall is a rip off dealership my daughter went there for a car and they ripped her off be aware anyone who wants to deal with this dealership stay away .and the guy Jason sales representative ripped her off too . read more

Shout out to Alex, our salesman. He was not a pushy, high pressure type of pitch. Rather 'here is the car, go for a test drive. Do you have any questions about the car or notice any issues with it...etc?'. Very polite and relaxed. Pro tip: if you do all your homework/research before your trip into the store, it is just a matter of curating the perfect pickup for you (AKA the right model, color, features and engine, and so on). Highly recommended. read more

Saw a car online. The sales person who contacted me said he could bring the price down to meet my budget. When I arrived oh no the car was side swiped just that morning. Then the tried to sell me some piece of junk for the same price. Waste of time. Really the dictionary version of a used car salesman. read more

Plaza made the buying process totally painless, no pressure. I didn't feel like I was signing my life away. You just show them the car you like, and they make it work. No games, no tricks. The salesman was so easy to talk too, I felt like I knew him for years. Going back again. Love the experience. read more

Donovan was an excellent sales man he helped me get the car that I wanted for a great price. Thanks to him and the plaza family.

BUYERS BEWARE! This place is full of scam artists. Everyone we spoke to gave us misleading information and the numbers and rates kept changing. They input the credit information incorrectly and set off a fraud alerts in the credit bureaus. They kept us there all day and we left with a ton of issues. They brought us back a second time and tried to bait and switch us on rates, down payment and monthly payment. After wasting our time for two days we decided not to deal with these unprofessional, sleazy car salesmen. read more

This place is among the biggest of legal scam locations I have ever seen. I am now a two time customer and could speak from experience, my first auto must have been taken care of by the previous owner. My newer vehicle however was a much more different situation. The used vehicle still had the stock breaks the original owner had on it. when I mentioned to the service desk about hearing a scrapping noise and notifying them to check the breaks, I was told they didn't need to be changed [My first visit]. The second visit was much more disturbing, they called me to schedule for an inspection. I committed to it and went to the dealership for a second time with the new vehicle. When I got there mentioned still hearing the scrapping sound and was told yet AGAIN they were fine. Sure enough, I received a ticket recently for an invalid inspection sticker took it to pep boys to get inspected and told I now needed 4 new breaks, 4 new rotors and its about to affect my calipers. BUYER BEWARE!!! read more

When I initially came to Plaza it was very referral threw my brother, I never would have imagined that I would have been scammed. I ENDED UP playing way more for a vehicle that was listed on their website for 16,594 and ended up playing way more. 3,160 was added onto the initial car price and I was told that this was service fees, after leaving the dealership I went over the contract that was given to me and I contacted Toyota customer care service and was made aware that the warranty is optional where at the dealership they stated that that was a fee that was mandatory. I am extremely disappointed in the practices in which this dealership scam and deceive consumers who is just looking to purchase a vehicle with all these hidden so-called fees. This has been a terrible year for a lot of consumers so you would think they will have some type of compassion I know that people are just looking to sustain and stay above water I feel totally violated and something needs to be done about this practice of business. the finance manager TWO Kevin Weeks and Kevin Klein. The salesman WHO IS THE ultimate WOLF in sheep clothing is STEVEN SHUMEL is a Master of manipular. I went in on 7 -9-2021 a week after the deal because I was told by both MR Klein & SHUMEL they would cancel the Warranty. ONLY upon arrival that there is NO DEAL without the FORCED WARRANTY. MIND YOU I ALREADY HAVE POSSEION on said vehicle. MY emails and phone calls went unanswered. Email Sent after leaving dealership today. To say Im a disappointed customer is an understatement-although my situation was not ideal, I never taught I would have been tricked or forced into getting customer care service for a warranty I did not need. To compensate for YOUR MISHANDLING OF THIS DEAL! Mr. Steven You are a LIAR AND A MASTER manipulator. You never advise me of any mandatory service fees. I honestly got misguided. Furthermore, you and I both know that when we look online the care stated it for sale for 16,592. Which you advise I needed to stay 15-17 price range. Thus, me looking online plaza website, at no time did you say the car selected was in 20 k range. Please note this email is to confirm that I REALIZE HOW YOU ARE A SNAKE! You have a wonderful weekend l learn a great lesson NEVER TRUST A WOLF! BEWARE OF THE CUSTOMER CARE WARRANTY FEE IT'S A LIE car that I purchase is under the factory warranty . read more

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Sooooo, my experience with plaza auto mall was pretty good. I was very skeptical because i thought i wasn't gonna leave with a vehicle. Muhammad P. made this experience for me very comfortable. His salesmenship was very professional and optimistic. He was so kind and understood my need for a vehicle. He was on point with everything and he made it happen. I also want to thank Marco the epitome of making it happen. If you ever visit Plaza Auto Mall make sure you check Muhammad P. He will definitely take care of you! I also would like to thank Eager. You guys rock! Keep up the good work. read more

With all the bad reviews, my foolish ass still decided to give it a try and what can I say? Mostly bozos work here, but that's at almost every dealership I have encountered, hence the reason I searched on Carvana, but my car got damaged in transit and I needed one asap and this dealer was my last result. The salesmen I had was a recommendation, so I thought he could be trusted but he sucked and was highly unprofessional. First off, I am unhappy that on the website it mentions no matter how your credit is, you can still leave the dealership with a vehicle; but when I got there and he notifies me I was declined twice I asked him how that is when the website says otherwise, he informs me all dealerships say that to get people to come in. I was livid. You think it's okay to keep running someone's credit, especially someone who has a new line of credit? I am a college student for christ sake's trying to build some credit and so I was not happy for him running it for every damn dealership on that one block (as they have Honda, Kia, Toyota, Hyundai, and Acura). The salesman had no idea what he was talking about and his information was always inaccurate and changing, everything he stated was based off opinion and no actual fact. Not to mention he did nothing in any step of the process, but show me cars he thought were nice to him. Then he shows me a model with push to start, which I so badly wanted and once we get the ball rolling after my final approval, the model is a regular key entry. I was even more pissed and decided I am done being quiet and began to tell him how unprofessional and annoying he was. We spent 5 hours and then another 2 hours of our next day waiting to get a car that only had one key feature I asked for and I only asked for three things in a feasible budget! I will never finance here again after this unless they do some serious changing they suck. Not to mention he asks us to wait at a desk for someone to speak over finances, doesn't even give a name of the person so this random guy sits at the desk and asks me about my purchase. I respond and say I am not completely happy with it and ask more questions, his name is Eric and he is an asshole, a MAJOR ASSHOLE. So as I am speaking he is looking on his phone scrolling down Facebook, and I'm like hello? And he rudely says he isn't the one assisting me, how the heck would I know that if I was never even given a name of who I am waiting for and I was told to sit at your desk! So I thought I was only using my common sense. He then starts shaking his head, and by then I was shaking because I was fed up from waiting, the bullshit car salesmen I had dressed like he was attending a barbecue, and then having my credit run multiple times. Not to mention he asks me if I didn't like it I could go somewhere else, YOU'VE ALREADY RUN MY CREDIT MULTIPLE TIMES. WHY WOULD I WANT TO CONTINUE TO GO OTHER PLACES AND RUN IT MORE. But just the day before he tells me if Honda doesn't approve me, no one else will. Like which one is it? Like I said, was inaccurate about everything he said. Then they tried to JIP us and tell me my payments were $550 a month and once we questioned it, they got it down to $480. Which means they were gonna charge us more if they could get away with it. SO BUYER BEWARE and make sure that your monthly payment is the lowest they can get. I can go on and on about my horrible experience, but my review is long enough so future lesson, just beware and if this is a last resort for you like it is for me, just read all the paperwork ask plenty of questions and double check what you're getting. read more

HORRIBLE!! walked in with an ad from "plaza auto leasing" thought it was the same place and they strung me on for over an hour trying to sell me the car I came in for. they finally give me a quote which is almost $200 more a month than the ad!! I ask to speak to the manager and the guy tells me sorry but he won't come out of his office. After asking a few more times the salesman went back to find him, came out solo again saying oh sorry we're not plaza auto leasing, we're plaza auto mall. Basically all the stereotypes of car dealers from the movies are all right here at plaza auto mall !! read more

TERRIBLE! DO NOT COME HERE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT COME HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We called in advance to see and test drive a car and "Brina" stated it was available and made a "fake" appt. We spent money on a Uber just to come in and sign in for an appt. The appt we made ? No such things as appt they said. First lie right there. And when someone finally got to us, told us that they no longer had the car we called just 30min ago to look at. Second lie here. And they wanted to show us "something else" TYPICAL BAIT AND SWITCH. Given the virus environment, this business would still risk the lives of their customers for a quick buck. I went on Carfax and found these scammers so check the Yelp reviews on these auto places before spending your time and money coming here. read more

Went with my friend to purchase a used auto. She Spoke with Oreyon James who took his time and worked with her to try and get a car she wanted. Finance dept also worked with her...they really wanted to enable her to drive the car off the lot. Unfortunately it was the insurance companies who ruined it. We wish to thank Oreyon James and staff for their courtesy and professionalism. read more

I wish I could give this business 0 stars. A family friend helped me lease a car from them when I was in a rough spot and when it came time for that lease to end I wanted to purchase the vehicle because I loved it so much, however, they made it the most difficult process I've ever experienced. Do yourself a favor and avoid speaking to Rovelle. He was completely unprofessional and really threw me around and made things complicated. He has no idea what he's doing. After we settled on the final purchasing price apparently he "messed up the paperwork" and there was another additional charge which he told me "technically they could just eat the charge" but apparently he had gotten into a fight with his manager (i did not need to know that) and he was "on thin ice" with him so when I asked his manager about it he said "no we can't do that who told you that" and put me in a really awkward position between the two of them. There's obviously big miscommunication here. -THEN- after FOUR AND A HALF hours of waiting for paperwork that should've been done in 30 minutes. I finally have the car and take it home. Then, TWO MONTHS LATER they start blowing up my phone apparently they don't have the right documentation to update my registration which should've already been done. I'm a full time student and am taking finals, when I ignored their call they called me 4 more times in a row!!! So embarrassing to have my phone go off like that during testing. They are greedy and only care about your money. They have no care for you or your wants or needs. Horrible customer service, dirty business. You're better off taking the bus or walking rather than buying a car here. read more

If I could leave less than 1 star I would. We looked at their website and saw several cars that interested us. Phone the dealership to make sure they are available and arrive there 20 minutes later. Lo and behold NONE of the cars were available. First one, the salesman said was sold, when I asked how is that possible it was available 20 minutes ago, he walked away. Second car we asked to see, the young man told us (after waiting 20 minutes) that it was unavailable because it was "in service". At this point I told the salesman that I didn't appreciate the bait and switch tactics. He disappeared to find us other cars at our price point. We foolishly waited approximately another 20 minutes and walked out. And the only woman answering the phones denied that she spoke with us. Shady, shady place. Stay away. Plenty of other dealerships out there. This is just the first of several cars that they advertise, the others were "in service" even though I was assured by the incompetent at the desk that they were available and ready https://honda.plaza.cars/express/deal/28914364?utm_source=Roadster&utm_campaign=consumer_share_vdp&utm_medium=copy_link read more

Come here if you want to throw your money away... no one is helpful, definitely go anywhere but here

NO WORDS!! From the minute I called the full staff was here to help me fit my needs, the service is absolutely better then all other dealers in the whole tri-state!! They made me feel like I'm the only costumer! " when you think of taking a car try plaza- you won't regret "!!!!! ( a costumer) read more

I wish I could give them zeros stars. I took my 2019 tlx for an oil change, they claim to wash my car, which I didn't ask for a wash, upon returning my car to me, the car was very dirty , mud and shoes marks was left inside,I gave them the car with a clean interior. Return it to me dirty. When I told the service rep all he did was get a wet rag wipe part of the area and said my bad about that. This is very disrespectful and disgusting. Acura should be ashamed of themselves, Acura claims to be a top of the one dealership but this was far from top of the line service. read more

Plaza Auto Mall Pre-Owned SuperStore - This is how they brought my car back to me, I give it to them clean they claim to wash it.. - Car Dealers Near Me - Brooklyn, New York

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I cannot believe it was true. Totally thought it was a scam. They quoted me way over Kelly Blue Book value, and more than I thought I'd get selling my car. No way this was going to be real, But I had nothing to do so why not. In an hour I had a check in hand for exactly what they quoted me. No fuss, no haggle. And for the icing on the cake. Everyone was super nice helpful and professional. If you are thinking of selling or trading in your car, don't go to other dealers or the pain of selling it yourself. I completely recommend going here. 5 stars is not enough. read more

My Experience with Plaza AutoMall has once again been a disaster once again and to think I wanted to give them another chance to gain my sale because everybody should get a 2nd Chance. In the market for a Car because I need it for my family and the business I run. A friend of mines recently went to Plaza AutoMall and got a Car. So my friend got me in Contact with the saleman she had work with Name Rex from Acura. I contact him and setup a Meeting to come in. On February 6, 2020 I came to my appointment and Met with Rex everything was good. Fill out my credit application to submit it for my Dream car which is the 2020 Kia Telliride S Model. Rex took my application over to Plaza Kia they Ran my credit REX came back and told me he has good News and Bad News. So I say what the News. Good News was he said the guy at Kia say it looks good and they can get a Deal done. Bad news was that they needed more time. I said okay no problem take y'all time. I waited two days. Rex Called me and said hey your Deal has been APPROVE but you will need $2200 Down payment and they only Approved me for 2020 Kia Telliride LX and ask what color do I Want. I told REX ok but i need time about 2-3 week he assured me that the Deal will still be there I said okay...... Receive a call from another person in Plaza AutoMall to tell me that I have a Pre-Approval with CapitalOne Bank. I told The person that I have already came in and met with somebody and that my Deal was done and all I need is $2200 down. The person then said to me "If I can get the deal done without a downpayment would you take it" I said Yes. I came down to plaza AutoMall for a Test Drive of the 2020 Telliride and this is where the circus begin I came straight after work about 5pm. I sat with the person who call me about Approval for CapitalOne. They called Rex who I was working with to get the folder that they started to see about the deal. Rex look like he was upset because He wouldn't be getting the money out the deal. Because they started going back and fourth about it in front of me "Very Very unprofessional of you ask me". But they told me that I will be driving out with a Car on February 14, 2020.... Because they had to get a Telliride LX from Staten Island because plaza AutoMall didn't have one in Stock. Ok February 14, 2020 come I'm waiting for a phone call. Final receive a call from Rex saying that he was on his way to the dealership and wait for him to call me to come down. Receive another call saying that "We don't see an Approval in our system" They look like they never submitted the application. Now I'm confuse to what is going on because they Ran my credit application on February 6, 2020 and it hit my credit Report. But of course they saying they wanna run my credit again. As of February 15, 2020 I was told that they was working on the deal. And I still haven't heard anything back from anybody. read more

I came in last week and Ludwig in the Used Car Department helped me test drive the EV Kia Soul. Ludwig was gracious and knowledgeable, and sent a followup with other options the next day. Although, we decided it wasn't the right car for us at this time, the experience gave me confidence to come back when I can purchase on the spot. He wasn't pushy or rude, but very friendly and accommodating. read more

Purchased a used vehicle 2 days ago for my daughter. Tires didn't have hubcaps, previous owner probably had rims and removed when they returned to dealership. Ok...Fast forward 2 days... receive a call from my daughter, she thinks she has a flat. Welp! It's not a flat, this is how the tires were fastened to the car! The 6 lug nuts aren't all on the tires, and the ones that are on, aren't even fastened securely! I don't even know if they are the correct lug nuts as they are all mismatched. This is beyond careless and could have had fatal consequences. I will be returning first thing in the morning to the dealership, but I want to speak with the POS that attempted to secure these tires to the vehicle. They shouldn't have a job! I paid a "PREP" fee and this is how they prepare their vehicles? I will not return to this dealership or recommend it to anyone (I purchased 3 vehicles from them this past year) their loss!!! read more

Plaza Auto Mall Pre-Owned SuperStore - Poor service - Car Dealers Near Me - Brooklyn, New York

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This is the most disgusting and shady car dealership on the planet. The experience that I had here was reprehensible and disgusting. Whatever you do, do NOT buy your car here. They will try and rip you off, and in the end won't care if they do because they'll find some other poor sap who will accept being ripped off. I was originally quoted a price on a car from them at the dealership, and I was ready to buy the car. They then went back to their manager...raised the price $1,200 from what they said they would sell it for! Oh, and Internet quotes? What a friggin joke. Those quotes include every retarded discount on record, and are added back in to the price once you go to the dealership. Expect to pay over $4000 dollars more than the Internet price. This dealership is disgusting and vile and greedy and every other bad word I can think of. Look at my other reviews in my profile. I'm really nice and I generally like businesses and services. So this bad review really means something. Don't say you weren't warned about this place in advance. read more

I can't believe I never reviewed this shady establishment. It seems like nightmare stories run wild about this place. I wish I only knew before I bought my first new car from them. A few years back I purchased a brand new Honda Accord from them. In less than 3 months, the paint started chipping and peeling off the front bumper. I took it back in to complain and at first they gave me a hard time about redoing the paint job. I don't think paint peeling is a normal wear and tear for a car that is less than 3 months old! After bickering back and forth, they finally agreed to cover a majority of the cost to repaint the bumper. We still had to fork over some portion of it but by that time I'd been soo burnt out by the whole process. I just wanted to put it behind me. The quality of the vehicles is one story and maybe that can't always control that, but the customer service is something that is within their control and trust me they don't have that figured out. Car Salesmen are not the most trustworthy people to begin with, but this place takes it to a whole other level! Stay clear and take your business elsewhere! read more

Wouldn't buy a car here. First, this dealership -located on a busy street- offers little selection: 4 tired Japanese nameplates. Nothing exciting here. Old school-high pressure schtick... oh and yes... this eyesore ties up Nostrand Avenue daily with traffic jams. read more

Phil K. gave me an amazing deal on a car. He is a great salesman. Unfortunately, like any organization that needs all the teams - sales, finance, logistics, etc. - to work together, it falls short. If it wasn't for him being a nice guy and giving me a good deal, I would have walked out and this would have been a 1/2 star review. My car was supposed to have been on a truck the day I came in to sign the paperwork. Didn't happen. I had to drive with the sales guy to pick it up from the storage faclity by the Brooklyn Yards. While in transit, their DMV processing unit was supposed to have had the paperwork done by the time we got back. Didn't happen. Had to wait for them to do it there and then. Another 30 mins. I was doing a title together with my wife's name on it. She gave them a photocopy of her DL the night before. Somehow they misplaced it and it had to be sent again. What should have been a quick pickup and signing of the documents took 4 hours. Unacceptable. The GM blamed it on the construction that's taking place and swore that it will improve, but I'll have to see it to believe it. read more

IF ONLY I'D READ THESE REVIEWS FIRST! My mother is 87 years old. She saw a page in AAA's Car & Travel promoting several car dealerships. It said "Save thousands", "No haggling", etc. Sadly, she took this as an endorsement and asked my wife and I to take her to Plaza. The 8 hours we spent there had to have been comparable to what an enemy combatant faces at Guantanamo! And, almost 2 months later, we're still working on being credited for the many thousands of dollars worth of programs they added to the contract without our knowledge or permission. Mom went in with a planned budget of $10k - $12k. She just wanted basic transportation and of course at her age, she doesn't expect to be driving for more than 1 - 2 years more. The up-selling began immediately. The sales weasel (Richard Jacobs) started extolling the virtues of "Toyota Certified" cars. He was saying how with the 160-point inspection AND the 7-year warranty, you couldn't lose. The car he started pushing was $16k. $4,000 above her high number! But he went on and on about how the Certified program made it such a fantastic value. Mom felt the car was ok and was already starting to tire. So, we went into the office to see what could be worked out for this car. Again, we hadn't done any checking ahead of time (PLEASE DON'T EVER MAKE THAT MISTAKE). So, we didn't have book value for the car or anything. But I knew it had to be less than what they were asking. We negotiated it down to $14k (and turned out that when we did check, that's about all the car was worth. But of course they acted like we were robbing them blind at that price. Oh how I wish they refused to sell it to us!). Mom wanted to get an idea of what the total would be with tax, DMV fees, etc. She asked him to add it up. He came up with a number nearly $2K more than what it should have been. In the mix were $795 destination charge and $895 for the Certified program. He'd spent over an hour explaining that it was worth getting this more expensive car (rather than Mom's $10k - $12k budget) because it came with Toyota Certification. Huh? So, "It's worth paying more for this car because it's certified" AND "pay extra for the certification"?? No way! He then goes (for the 8th time) to "ask his manager". He comes back and says that they are willing to take $500 off the destination fee and $600 of the certified fee and charge *just* $295 for each. My patience ran out, I got up, got Mom's walker, handed it to her and told her we needed to leave. If only she'd done so before this weasel could say that he'd remove the fees! We're 5 hours into the ordeal and I say that we've gotta go eat dinner and I've got to take Mom home as she's exhausted. After all that, we weren't going to start over somewhere else. We would have come back the next day and done the financing. But as desperate as we were to leave, he was more desperate to conclude the deal that evening. He said it would take less than an hour. I asked who he was kidding. Financing, DMV, insurance..... I said minimum of 3 hours. I was right about that. I was WRONG for not just dragging Mom out of there! I won't play out the 3 hours in real time. But have to cover the time with the finance manager (Nicole Meyers, Queen of Liars). She printed out all the documents and had Mom sign and initial all over the place. Mom wasn't prepared to read everything (we're already into the 8th hour at this point) and I am unable as I have limited vision. Mom did ask what each document was before signing. Nicole told her things like "that you are taking possession of the car", "that you agree to make the monthly payments" and "that you are required by the bank to have gap insurance since you are retired". Mom doesn't hear very well and Nicole had her hip hop music turned up. So, I had to repeat everything for Mom. I likewise had to explain things like gap insurance. And it is because I repeated and explained everything that I know for a fact what Nicole represented. The contract arrived via UPS a few days later and Mom called me on the phone, hysterical that it showed a total of $20,421. $14k + tax + interest +DMV brought it to under $17k. So, the total was nearly $4,000 more than it ought to have been. They added in things like "optional breakdown protection" for $2500, a "Total Loss Protection" policy for $800, etc. NONE of this was discussed or agreed to. When we contacted them, all they (Nicole Myers) had to say was "your mother signed for it. So...." Fortunately, when I contacted Toyota Financial, I was able to get them to cancel and credit back 1 policy for $2500. Still working on the rest. We went back to the dealership because a manager said "I can't help you if you don't come in". Well, he didn't help us when we did come in! They said: "you'd be wasting your time in court. We have her signature on everything." BBB registered 68 complaints in 1 yr. F rating. read more