The food was okay not the best food me personally. The service was wonderful. The music is kinda loud but not too loud. read more

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Ordered plaza Nuevo for takeout. This place has extremely generous portion sizes, I had no missing items, and everything was fresh and hot. I got the queso, guac with chips, and chipotle chicken. The meal game with chips and salsa as well. Would absolutely order from here again! read more

1-Star Review (only because I have to leave something) THE WORST MEXICAN RESTAURANT IN NORTHEAST OHIO Liz- was our waiter and she is completely disgusting and needs Customer Service training. The manager has no compassion for customers, and will lie to you with no regard. I rarely ever leave reviews, but my experience at Plaza Nueve in Brooklyn, OH was so terrible that I feel obligated to warn others! My family and I went there to celebrate my wife's birthday, and from the moment we sat down, everything went downhill. The waiter had a nasty attitude! She was very dismissive and trying to rush us to order. The food was absolutely unacceptable--the beans were undercooked, the cheese on my enchiladas was a thick, unpleasant mess, and the overall meal was so bad that I didn't eat but a bite off my plate. That alone was disappointing, especially on a special occasion. But the service? That's what pushed this experience from bad to unbelievable. When I politely mentioned that the food wasn't right, Liz responded--and I quote--"You can't make everybody happy." unquote. I couldn't believe the disrespect, especially when my family was simply trying to enjoy a birthday dinner. Her attitude felt dismissive, unprofessional, and completely out of line. To make matters worse, the restaurant itself was not clean. The tables, the floors--everything felt neglected, which only added to the frustration. I called the manager afterward hoping for a resolution, but that was another disappointment. He said he would call me back, but never did. When I called back the next day, I was basically told nothing would be done. Zero accountability, zero concern. We paid over $150 plus gratuity fees for food uncooked and customer service that made the entire night uncomfortable for my family. Me, my family, coworkers, and neighbors will not be patronizing this establishment anymore; and I was strongly advise you and yours to do the same! Our rude waiter Liz; needs to find another profession because Customer Service is not her expertise at all. She doesn't even understand the basis that the customers come first. PLEASE do not eat here-PLEASE' You've been warned. If you want good Mexican food, go to any Cozumel's to get Restaurant in Northeast Ohio! I guarantee you that you will have a totally different experience that will be pleasant! (we only came to Plaza Nueva because it was close to home and we wanted to patronize the local business) ‍ YOU HAVE BEEN WARNED! From an Old Brooklyn resident- read more

Ohhhh, I really enjoyed my experience here. I came in alone and decided to sit at the bar. The servers were super friendly, the food was delicious, and the drink was strong. All great things! I ordered the three meat fajitas (I can't remember what the name is on the menu) with steak, chicken, and shrimp. It came out very fast and was absolutely perfect. Everything was perfectly flavored and the meal was a lot of food. For a cocktail, fajitas, and side of queso, I paid around $45 but ended up having enough leftovers for another meal. I really enjoyed the food here and am already looking forward to going back and trying some burritos or enchiladas. read more

Plaza Nueva Mexican Grill - Mexican Near Me - Brooklyn, Ohio

My family & I have been coming here for years. It's one of our favorites & I have never had any issue ever with any food or servers, always get our food very fast. read more

Plaza Nueva Mexican Grill - Quesadilla Fajita Mango Margarita - Mexican Near Me - Brooklyn, Ohio

Excellant food , large quantity, fair price. Fast service. I am a repeat customer. Rosa runs a good restuarant. Fast for take out. read more

I want to give a shout out to the amazing wait staff and cooks! Also to the couple that paid it forward! Thank you so much! It was very much appreciated. My friend was having a bad day so we ordered a pitcher of margaritas and some tacos to share. When it came time to pay the waitress told us the couple that had been sitting a few tables down from us paid for our tab! They made our night and restored faith in humanity! Thank you again! read more

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Stopped by Plaza Nueva with my family on our weekly restaurant visit. We were immediately seated and our drink orders were promptly taken. I requested a Modelo Negro. My wife always requests caso blanco, which goes good with nachos. For dinner, I ordered Pollo Azteca, which is a char broiled chicken breast, sautéed shrimp, green peppers, onions, mushrooms, and a special cream sauce. The food took longer than most Mexican restaurants to deliver, but there were six of us after all. My Pollo Azteca was excellent. I love dishes like these. It's like a burrito, but you get more of the good stuff and no tortilla. It is served with warm flour tortillas wrapped in foil, but I don't use them anymore. The food and service were very good. read more

Plaza Nueva Mexican Grill - Veggie grille - Mexican Near Me - Brooklyn, Ohio

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Drinks are always so good and the food is out of this world with so many choices and your plate is well full. The price is very affordable for the amount of food you good plus really good services! They also have some of the best French fries and Queso ever! Ambiance is great we always sit at the bar or a booth. read more

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I've eaten here 4xs since my initial review. I like it. I get the super burrito. The place is clean and quiet. No complaints with the service. They surprised me once by putting my jalapeno order into my burrito. Wherever I go 1/2 the time I do not get my order of peppers. I was there 2 weeks ago & I'm going tonight. read more

First time for a "fried" tamale. Was a bit reluctant but took the plunge. Yes, fried tamales are the bomb. Had pinto bean side which was very authentic and tasty. We came here on our quest to go to all 20 of the Top Mexican Restaurants in Cleveland. And yes, this belongs in the top 20. read more

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Great service, great food, wonderful experience all the way around. And good music too boot. read more

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Wow, excellent food and service .This place is great I had a large burrito with chicken and shrimp. I also had a Mexican pizza with chicken, but I couldn't finish it. Decor more on the plain side ,clean establishment . The prices are nice as well ,everything reasonably priced . The quantity is great ,not skimpy on the portions. Check em out right in Biddulph plaza. read more

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i was honestly drawn in by the way the rice looked in the pictures on here LOL !!! and my, oh, myyyyy.. y'all gotta come and check this place out. i'll let the pictures do talking read more

Plaza Nueva Mexican Grill - carnitas plate - Mexican Near Me - Brooklyn, Ohio

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Not as good as it used to be. Food tastes like mush and grease. Found a hair in queso, which never makes me want to go back again.

Love coming here! The lunch specials are incredibly affordable and have good selections.

Plaza Nueva Mexican Restaurant Brooklyn OHIO Well well well. Been in CLE for almost a year now && wow wow how time flies bye I've been to a handful of places new finds all that glitters is gold and this one is a good ol' find. A go to spot a staple in its own. Seriously I went one time like 3 yrs. ago on a visit here from NY and I've always come back a never fails me kinda spot one that always has my drink with more liquor than juice so yea make your way down here or up I'm bad with directions GPS baby lol never leave home without it lol so if you're in the mood for Authenticity, a FRIJOLES lover like muah then seriously whether its apps and drinks, a full entrée with a side of tequila sunrise (my fav) or just the sunrise. Liquid lunch anyone clink and clank your way down the friendly staff will wait on you hand n foot greet you like your royalty. Enjoy a bite for me pwwease ") kisses GP read more

Delicious guacamole. Made table side right in front of us! Food was very good. We ordered chicken fajitas, queso dip, guacamole and strong delicious margaritas. Would definitely return. Prices are fair. read more

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Your typical Mexican restaurant. The staff is what made our experience that much better. Our waitress was beyond genuine and interactive. She was personable and fun to be around. The food came out fresh and quick, which was all very typical. The margaritas are refreshing and the food was delicious. If you're in the mood for Mexican then I would suggest coming here. read more

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I have had the opportunity to try a variety of traditional Mexican restaurants throughout the greater Cleveland and Northeast Ohio area, and this one is near the top. While it can be slightly pricier than some other places, the quality is definitely there. The dish I decided to go with was the Pollo Jose and it was absolutely delicious. I will go back and get the same meal again soon! read more

Great place for when you just need that Mexican food fix. This place has been through a few changes in ownership and name changes as well over the years. I only mention that because some people associate their experience with the previous ownership/name with this place. That is not the case. This place is amazing. Their prices are very reasonable and portions are plentiful. My vegetarian daughter loves their chips and salsa along with the kids menu cheese enchilada with rice. My go to is usually their vegetarian fajitas. I've also had their vegetable quesadilla, which is HUGE. You will have leftovers. And their margaritas... oh how I love their margaritas. read more

Plaza Nueva is our 'Go To' Mexican restaurant for a 'food fix'! Service is alwayssssss friendly (I am stymied by the one 'bad waitress' comment. Huh? Maybe the writer was having a bad day?). Moving on ... Our absolute favorite dishes here are (in no particular order): a 'Fajita Burrito', the 'Lime Chicken', the 'Pollo Primavera', the 'Pollo Jalapeno', the #2 (3 chicken enchiladas) on the Combination dishes ... and their 'Chicken Fajitas' ... ooohhhhh they are good. So many fajitas (at other Mexican restaurants) come to the table where the pieces of meat are all curled up, and many times are bland. Plaza Nueva's chicken fajitas come in nice grilled strips and seasoned perfectly). SO GOOD! On the Appetizer menu we love the 'Taquitos' and the 'Jalapeno Botanas', and the wife loves the 'Chimi Cheesecake' and 'Flan' for dessert. We appreciate all the smiling faces we see when we are there, and also the cook(s). Gracias Plaza Nueva! read more

We came here a couple weeks ago for the first time with family. It was very spacious inside and decorated nicely. Someone greeted us right away. Once we ordered we never saw our server again till we asked for our check from someone else. The tables are too small. There were four of us and when our food came, we had no room for all the plates. There was a problem with my parents order and my order was delivered cold. My parents ordered chicken fajitas and got chicken, steak and shrimp on the plate that was not sizzling. It took awhile to get someone back to table to correct the situation. Doubtful we will come back. read more

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This has become our go-to Mexican restaurant in the Cleveland area, even though there are others that are much closer to our home. First of all, the staff here is wonderful. We often come with a toddler, and they all take the time to make him smile or laugh, he loves it there. The food is delicious. We have yet to have anything sub-par. And, if you show up enough, you'll occasionally find a complimentary appetizer on your table as a show of appreciation. Drinks are also delicious, as they make a really nice margarita. The pitchers are a bit pricey compared to other places, but everything else here makes up for it. Really a teriffic place! read more

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Has a very Bad waitress. Bad food. Not tasty at all. No mild sauce for chips. A lot of bad food. Very noisy. Would not go back.

I've been here 3 times in the past month, that's right I don't like to cook and the food is pretty darn good. All employees wear and require masks and have some tables closed off to help with distancing. I had a Super chicken burrito, Burrito del Casa and steak fajitas. All good! Drinks are strong too. Muy delicioso! read more

Plaza Nueva Mexican Grill - Burrito del Casa (takeout) and it's bigger than it looks. - Mexican Near Me - Brooklyn, Ohio

They get 3 stars. Their portions are big, but we ordered over $150 worth of food and they refused to give us chips with the dips we ordered. I explained when we dined in they don't charge for chips when we order dips. Pointed out they give free chips and salsa. The lady stared at me blankly. She made me purchase chips. Due to the lack of customer service, and making me pick up the tab of them giving out free chips I marked them down two stars. Their food is good, but I'm not looking to support a business that makes me pay for their freebies. I'll go to Don Ramon's next time. read more

The staff is excellent, the food is delicious and the margaritas are outstanding!!! Could use a fresh coat of paint but we go there for the dinners and drinks. read more

The food here was good, but just missed the mark for authenticity. My husband enjoyed his tacos but the females were lacking in the meat department. The rice was good and overall the flavor was nice. Their chips and salsa were very good. I ordered a sangria and when I asked the waitress what exactly was in it (since it was extremely strong and clearly had more than wine and fruit) she simply shrugged and said "I don't know" then quickly walked away. She also didn't know any of the details about the food items when I asked too. The service was fast, but the staff should really know what the ingredients are or at least be willing to go find out. Overall the place was good, everything looked clean, the staff was friendly, despite unknowledgeable about the food and drinks. read more

Plaza Nueva Mexican Grill - Tamales (cut in half with "sauces". No idea what they were). - Mexican Near Me - Brooklyn, Ohio

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Excellent food! The chimichangas were delicious. I love how you have options for beans and rice. The steak tacos were fantastic. Can't wait to try other items! read more

I've been to this restaurant twice and have had great meals both times. They have a very large menu with a variety of appetizers, entrees and salads. They have daily lunch specials and a happy hour. The food is very good and the chips and salsa are better than standard because the chips are warmed up. I've had a couple of their salads and enchiladas. Portions are very generous. Overall, the food quality is good but sometimes just a little salty. They have a full bar and the margaritas are delicious. From the outside you wouldn't necessarily expect a restaurant in a strip mall to serve such good food, but they are a great surprise. The staff are always friendly and ready to assist you. You will enjoy your lunch, dinner or happy hour here! read more

We have been going here for quite awhile now. The food is good. The service is average. I've enjoyed everything I've ordered. My favorite is the vegetarian burrito. It's big and tasty. I usually get a side of re-fried beans and rice. I've never had a bad experience here. The staff is always friendly. Some of the wait staff is better than others. I would recommend eating here. read more

Plaza Nueva Mexican Grill - The vegetarian burrito. - Mexican Near Me - Brooklyn, Ohio

Give this place a shot. The only thing better than the margaritas are the people. True authenticity....The Jalapeños botana, ORDER THIS. Overall, if I want a margarita and some tacos, I go here. read more

I've always wanted to try the Plaza Nueva Mexican Grill. I've driven by a ton of times and was intrigued. Unfortunately, I was disappointed with my experience. The inside decor was truly adorable. -large comfy booths, Mexican decorations. The service was polite, quick and efficient. I did not enjoy the meal though. The salsa was tasty but the chips were flavorless and appeared to be stale. The food, I ordered, fajita nachos, were soggy and bland. My friend's enchiladas were ok but lacking flavor. The Plaza Nuevo Mexican Grill is definitely a restaurant I won't return to and one I'd suggest you just skip. read more

Very tasty food. I had the chimichanga which was delicious. They give huge portions too. I ended up finished the whole plate.

Horrible experience and terrible customer service by the person working at the front. Save yourself a trip.

Their food is very good but the service is lacking. I went there with a larger party and let the staff know a few more people would be coming in an hour. Our waitress had an attitude from the beginning. When the rest of our party arrived they wanted them to sit in a different section. When we asked to speak to the manager we were ignored. The staff avoided us until the late arriving group went to the other section in hopes of getting served. I'm not sure what the issue was besides that they were closing down our area, 90 minutes before close. I'm surprised they weren't happy a large group of customers came in, but they acted like it was a burden. read more

Love coming here. Very family oriented and everyone was super kind and my food is always great. Really fair prices also

We asked for a water cup for my brother and gave us a empty cup service is horrible I could go to McDonald's and get everything on the menu and would be faster read more

food is good but they charge you 18% on the bill automatically with you even knowing and that's BS last time I went did the same thing I ask why and they said because it was more then 6 people ok that's fine but I went Saturday August 5 2023 me and my two daughters and when I got my ticket they had already charge the tip 18% I always tip but when it's obligated is rude and the service is awful because they don't care because they charge the tip regardless wont be coming back here again read more