Should have read the reviews before going smh. Spent over $40 to get a dress dry cleaned and when I got it back it was DEFINITELY not cleaned. There were the same spots left on the dress and even hair that was on it when I dropped it off. Don't come here it's a scam, spend your money at a local cleaner who values customers time and money. read more

Always reliable, good service for almost 15 years. Plus they're faster than most cleaners around. Will keep going!

This place is awful! I brought in 2 dresses to just get them pressed not dry cleaned. I went in to pick up and paid then she handed me the dresses and through the plastic i could see that neither dress looked pressed and they just put plastic over it - they were super wrinkly so i pointed it out and asked nicely if they wouldn't mind re- pressing and she just stared at me with no response- it was super weird! Then she just laughed and walked away this was my first time here and definitely my last! read more

I just had a horrible experience. I came in two weeks ago to get buttons sewn back on my duvet, but they came off a week later. I wasn't upset, just brought it back in to the cleaners to get them to fix it. The woman was lovely and said they would do it free of charge because it had only been a week. I just picked up the duvet and the owner was horrible. He blamed me for the buttons coming off and charged me! I'm really disappointed in their customer service and will not be going back. read more

Great service! The owners are so nice. Had a stain in my shirt and they got it out!! Will be coming back

Just left the cleaners. Won't be heading back anytime soon. Picked up two alterations for my daughter that were grossly overpriced that she was unaware of. Additionally the lady working the register was not friendly at all. Too many other places like this to do my business read more

After eight years of using Plaza cleaners and having them ruin shirts and rip buttons out, I finally have stopped using them . The service is curt and rude and when I asked them to repair a shirt with a hole left by a button that was torn out ,she wanted to charge me for $4.50. I said fix it or you lose a customer. She said fine, goodbye , so it's goodbye to bad service, rude people, damaged clothes. read more

Plaza Real Cleaners - This is a hole where a button used to be, compliments of Plaza Dry Cleaners - Dry Cleaning Near Me - Carlsbad, California

Unfortunately, they really have earned all of these terrible reviews. They simply don't care about customer service. If you drop off something on Sat morning, you may not get it back until Tuesday later afternoon, and there is no discount for this SLOW service. The girl is really rude and seems to enjoy saying how they can't do this or that. Owners are not nice either and don't deserve to stay in business. read more

$14 to press a suit. You're not using organic heat!! Ridiculous. Unless they are filling my pockets with gold coins I am never paying that again. read more

This place is a joke. Every time I go in they give me a different price. Shirts were $3.00. Today were $6.50. They rip you off with a straight face. I live block away from 11 years. I will never put my feet in this place again. Besides ripping you off. The clothes look horrible. I had an expensive shirt they put stain all over and told me was already there. Price always change. Every time is a different price and they tell Is the taxes . Lol. STAY AWAY !!!!!!!!!! THIEVES !!! IF YOU DONT BELIVE READ THE OTHER REVIEWS. I wish I could give 0 stars and hope this place will close or get audit. THIEVES!!! THIEVES!!! THIEVES !!!!. HORRIBLE REVIEWS I NEVER CHECKED. I can ONLY blame myself. read more

Dear Readers, If you like your shirts (mind you, just the best ones) to come back with machine-created cuts and holes in them, then go here. You'll enjoy the surprises as I did when it doesn't happen every time, just when you least expect it. You'll really like the fact that you won't know until you start to button that shirt fresh from the bag and you've got 20 mins before you need to leave the house. The first time this happened and I returned with the ripped shirt, the Asian lady (I'm Asian too so don't get in my face) denied it could be their equipment. I acquiesced and took my $65 Nordstrom's shirt home. The second time, I was adamant because the cuts and holes were in the chest area of a $45 Jos. Banks traveler's shirt which I had only worn three times. The restitution was free cleaning of another shirt. Huh? And this last time, three rips in a button-down striped shirt (yes, Plaza Real, you'll remember this one!) from Express for Men! I really liked that shirt. So, thrice burned (or in this case ripped) and no satisfaction from the cleaner...I'm gone. I've conservatively taken clothing here for dry cleaning and laundry for several years and this past few months have been disaster-ridden! Take a look at the other postings here on YELP --- you'll see that Plaza Real has at least one piece of defective machinery or an untrained person who is ruining people's clothes and losing them business. Why not come "clean", Plaza Real? or are you just a dirty little business that doesn't care about your customers? i'm voting with my feet. if YELP would let me, it would be NO STARS for YOU! Sincerely, Ripped and Ripped-Off in Calrsbad read more

Said goodbye to Beasley's when my husband discovered Plaza Real. They actually have COMPUTERS (not calculators and pads) to insure accuracy and accountability. Just an overall nicer atmosphere and consistently quicker service than Beasley. read more

One of the best cleaners!! seriously the price is reasonable... My parents have been coming here for years, and when ever i need anything cleaned, or omg alterations! So affordable, I had to have some dresses taken in and omg they came out amazing! Being very petite its hard to find dresses... but now if i find a dress that's a bit long i just take it in and they are more than happy to help me!! very very happy!! read more

Extremely overpriced. $40 just to take in a jacket. Plus another $30 to dry clean one suit. I mentioned it and they could care less. No loyalty program either. If speed is what you need and money is no object and customer service isn't important than this is your place. read more

got two $80 shirts back with holes in them... owner told me it wasn't his problem and he's not responsible for damaged clothing. Horrible, rude customer service. read more

They ruined one of my t-shirts through dry cleaning - yellow blotches all over the shirt. After multiple conversations and visits, it took nearly 2 months to get the owner to reimburse for the damaged shirt. In addition, this shirt was not easy to find considering it was from a smaller clothing company who no longer sells this style anymore. It seems the employees there like to pass on the tough questions to the "owner" who was not once physically present in the near 10 visits I had for this issue alone. I would recommend spending the extra $1-2 on gas to go elsewhere and save the hassle of ruining any garments. read more

This place is horrible. I'm done going here. It's convenient as they're close but they're always super rude and incredibly over priced. $45 for 9 pieces! They claim we didn't agree some would be dry cleaned and some washed so their mistake is something I have to pay for. Add in no smiles or pleasantries and I'm done. Plenty of dry cleaners around in these town centers in la costa to put up with shoddy service. read more

I use Plaza Real Cleaners every month because they are convenient for me. Just this past weekend we had a family wedding in L.A. My dad has mailed me his tux to be cleaned and pressed because he lives out of state. I took it to Plaza Real Cleaners and picked it up a day later as usual. I never looked in the garment bag since it was my dads tux. Friday we drove up to meet our family in L.A. and I got a call from Nellie at the cleaners. Apparently they had given us the wrong tux shirt. The wedding was Saturday afternoon and we had wedding events all day Friday. Nellie arranged to have her boss drive the correct shirt up to our hotel in L.A. late Friday night. I realize it was a mistake they had made, but it was the way they fixed the mistake that made it right. What great service by all of them to go out of their way to drive to downtown L.A. on a Friday for us. Thank you so much! We were able to enjoy a beautiful wedding! read more

I have only been to this place one time, but that was enough. I brought in six shirts to be dry cleaned. Five were fine, but the collar on the last shirt was ringed with holes. Either a hungry rat ate along the edges of my shirt or the chemicals they used to clean this were too harsh. Either way, I won't be coming back here. read more

Pretty efficient service (I dropped off a coat on Saturday and it was ready Monday afternoon). It cost $18 for a short wool pea coat. I like this place because they don't use chemicals that are harmful to humans that most dry cleaners use; they're a "Green" dry cleaner. So, this makes me feel better about bringing my clothes here. read more

This place has fast service! And I can see why other customers may think this place overcharges, but if you aren't satisfied with the clothes when you pick them up, they will redo them with no extra cost. And I've done this countless times. Promise. They will tell whether they can or cannot take a stain out, and they're always willing to explain the process- any process: cleaning, taking out stains, etc. I highly recommend this place for anyone who needs professional cleaning, especially because they don't use any chemicals! This place is way too under-rated. read more

If I could give this place ZERO stars I would! THIS PLACE IS A TOTAL RIP OFF! DON'T GO HERE! I got a bill for $60 dollars for 2 dresses, one skirt, and a suit to get cleaned. SO ridiculous that they can even get away with charging that much. They have no prices posted and they dont give you an estimate so you don't even know how much it will be until your clothes are done. RIP OFF! read more

Love this place! Owners are super nice & personable. VERY affordable, like 2 dollars-something per Dress shirt! And they do an excellent job, do not cut corners, clean clean facilities. Great. Trust Plaza Real Cleaners! read more

Great Service! I couldn't believe I could drop something off and it would be ready the next day by 5pm. Did a great job on my dry cleaning and the prices were good. I definitely found my new dry cleaners!! read more

I walked in at 6:58 pm (cell phone time doesn't lie) and closing is 7 pm. I was told "Sorry we're closed." I asked politely if I could just get my pickup. Told "Nope. Don't know how to turn the register back on." Baloney, it's the manager (I have seen her for a long time, years maybe). I didn't argue or get pissy, I said "Ok" and walked out. See, I decided I'm coming back in the morning for the very last time. Muah. read more

I have been using Plaza Real Cleaners for over 13 years and am finally abandoning them as their customer service levels slide toward complete incompetence. Three of the most recent events include: 1) they gave an entire batch of my shirts to another customer, but charged my credit card for them anyway (my shirts finally appeared after an additional two-week wait), 2) they gave me someone else's shirts on a separate occasion and 3) they just overcharged me two times for my last batch of laundry and refused to correct the overpayment. This place used to do a great job, but the new owners appear to be focusing their attention elsewhere and allowing their business to fall apart. read more

If I could give this place ZERO stars I would! THIS PLACE IS A TOTAL RIP OFF! DON'T GO HERE! They gave me the wrong pants back for my suit. The owner was rude and Incompetent and refused to fix the issue. read more

Find another dry cleaner. 8 year customer averaging 50 dollars a week and they refused to even discuss compensation over a ruined blazer. Say goodbye to your 2k a year. read more

My neighbor took a leather jacket here and it was "lost." I took a pair of expensive dress slacks here and they were "lost." read more

These guys are great. I love their super fast service. I use their alterations service quite regularly. Always good quality and fast service. Very happy. read more

I took my daughters Brownie vest to have the patches sewn on by the tailor at Plaza Real Cleaners. The owner took the vest from me and told me the total was $35 for the sewing. She charged me $5 per patch. Really sad that a Brownie vest that costs $10 would cost $35 to have patches sewn on. If your children are involved in school clubs and community organizations, find business that do not overcharge and actually support their community. read more

The owner is the most rude person I have dealt with in years!!!!! I took in 2 sweaters on 1/7/13 and talked to the receptionist, Nelly, about a Pendleton bedspread that still smells musty after being dry cleaned TWICE in the last 5 months. She said please bring it back and we will reclean it for you at no charge. I took the bedspread in this morning and the "owner" would NOT clean it at no charge and was extremely rude aboit it. I will never go back!!!!!! Avoid the male owner! read more

I dropped my Michael Stars leather jacket off to be cleaned 2 months ago and haven't seen it since! They keep telling me to come back, maybe they accidentally sent it home with a customer's items.....probably hoping I will crash my car and die and leave them alone! I am a full-time nursing student, single mother of a 2nd grader, and I work! I have gone in 7 times to hear the same reply and I don't have time for this ! I have been a customer here for over 5 years and they have never lost any of my crappy clothes! Just my most expensive, designer brand jacket that I paid way too much money for. I highly advise you to never leave off clothes that you like because you might never see them again, especially if it is designer read more

I give ZERO stars. They RUINED completely the custom grade 4 silk dress made for my son's wedding!!!! This dress cost $3200!!! I told them when I discovered this that they better NOT process the charge I made to pay them, but they did. I asked for the owner to call me, but there was NO call! I will take them to COURT!!!!! read more

I've gone to this cleaner for years and was generally happy with them, but recently they just haven't had the quality and they aren't very friendly. I've had two items of clothing ruined by them, and I recently dropped off a dress which they wound up charging me a shocking $40 for. When I asked, they refused to discuss with me which was even more shocking as I've been a steady customer for years. I've had to give up on them and going to a new dry cleaner now. read more

I've been going to the same cleaners for 10 years. They always do a great job. The staff is efficient and very nice.

It was great service before they hired new people.Now is overpriced and bad serviced. The two new girls they have right now do not know what they are doing.They destroyed my clothes. read more

This is probably the best cleaners I've ever been to. It is very conveniently located and the atmosphere of it is so modern and up-to-date. The owners are super welcoming and the workers are so nice. Even though they did not do one of my shirts right once, I did not mind because they know they made a mistake and opened up to me. They were so nice about it and made me realize that everybody makes a mistake and i'm pretty sure other places would have been not nice about it. Overall, good environment, the cleaners itself is nicely presented, and not overpriced. Love that place! read more