I am flabbergasted by the negative reviews, as was another customer/reviewer. Aram, the man who owns the place, is courteous, kind and honest. The dry cleaning jobs are done through his store, are always impeccably cleaned. My white shirts that I love to wear to work, after I have almost ruined them with dirt and/or food I am careless with, come back white and clean. I wonder more about the personalities who write the horrible negative reviews here with a rude and self-righteous attitude, say more about these reviewers lack of having a life. More worrisome, I wonder if these reviews are because he is white and an older man. I say, get a f'ing life folks and take your negative energy somewhere else. Good lord. read more

Poor customer service. Ruined the whole experience even though the job was done. Came here for alteration. When I went to pick up my dresses, I asked if I could try them on, and the guy answered, "For what? I did what you told me to do." Ok grumpy guy. I guess he doesn't care about his customer being satisfied. Needless to say, I won't be coming back. read more

We have gone to this cleaners for years and had mostly good results. Yet we just took a top of the line down comforter to be cleaned and got it back with black plastic melted onto it. Thats right, melted black plastic on a white duvet comforter. We clearly had no melted plastic stains on the comforter before, and it was in great condition when we dropped it off, just needed a cleaning. The owner refused to take responsibility for it, and although he didn't ask us to pay for it, he claimed it was our fault and that "it probably happened between our house and his store, but didn't happen in his store." This added insult to injury of damaging a very expensive item. It is truly disappointing disservice to loyal customers to be treated like this. read more

I genuinely like this place. It's a one-man operation and he is an old-school, old world tailor who also has a dry cleaning business. On tailoring jobs, he gives me an estimated date of completion and he has been off by a day or two, once or twice, but, I usually just pick up at the latest date of his esitmate. If you talk to the guy, you get a sense of what needs to be done and when things will be ready. The work is excellent - I have had numerous sportcoats taken in, since losing weight - and the prices are much lower than downtown. Dry cleaning is good and prompt. You can tell him it's a rush and he is usually able to accomodate you. I like this business a lot. It makes me feel closer to the neighbhorhood. read more

It was my first time using Pleasant Cleaners, It was a recommendation from one of my neighbor. I brought four panels of curtains in to have shortened , he did a amazing job, I will definitely use them again. read more

The bad reviews for this business absolutely baffle me. I have been using Pleasant Cleaners since 1990 when I moved into this apartment, that's 23 years at the time of writing this review. For many years I did not realize how fantastic they are, until I started spending winters in Palm Beach. Every winter I came back with a stack of messed up clothes that other dry cleaners said were stained or ruined. In 23 years the only garment which could not be restored to perfection was a pair of pants on which I dropped jewelers glue. Aram, the owner, is always on hand, professional, sweet and a joy. I have recomended this business to many friends who are also thrilled with the service and results. read more

Worst dry cleaner ever, I kindly showed him how he was draining my shirts with the tags he uses even without asking him to replace any or fix them. His answer of the owner: "there is no other way for us to do it, if you don't like it go somewhere else!" What an unpleasant person the owner is, horrible customer service every time. Luckily there is two different dry cleaners right in front of him, so you just have to cross the street. read more

The gentleman who owns and runs this dry cleaners is courteous but I thought it was steep that he insists on a $15 minimum charge to use a credit card or check. I was unaware of this regulation and when he pointed it out on the wall, he said that he would let it pass this time, but then proceeded to charge me the $15 even though the laundry bill was much less. I am not sure what feels worse: the lie that he would let it pass this time, the overcharging or both! The cleaning was okay but I will be going to another cleaner in future as I don't trust this guy anymore. read more

I brought in a brand new pair of suit pants for alterations. you know they've never been worn when the legs are 10 feet long! I had not requested the garment be dry cleaned but it was. The owner's practice is to dry clean all altered garments. No mention of this was evident anywhere. Is this ethical? What possesses people to not only be so greedy but to have no shame either? I will not be returning. read more

I truly believe the 70-something yr old tailor is half blind or has early dementia. no joke. I asked for patches to b sewn onto a shirt, even told him it should be aligned in the middle with the shoulder n he made both WAY off. when I nicely told that to him, he starts screaming like a demented nut n takes one of those wax markers n intentionally makes these crazy diagonal marks on both the patch n the shirt! then he tells me I have to steam the shirt to get the white marks off. then he insists that he will only fix one of the patches!!! no wonder he has low ratings, it was an extremely negative read more

Great staff. Good job always done. Reasonable pricing and always on time. A pleasure, I don't take my laundry needs anywhere else.

After bringing my clothing here when I had bed bugs, it is hard to say which experience was worse, the bed bugs or dealing with this cry cleaners. ($1,303 of service) They ruined all my leather They stained my white sweaters and the colors ran everywhere and on top of it all- they lost my down coat. When I called to ask where my down coat was, because it's on the bill but did not make it home, they told me I must have lost it, not them. I said that wasn't possible and to please check again. He hung up on me. When I called back to ask why he hung up, he told me it will take him a couple of days to check his store and I need to wait and then hung up again. I will never use this place ever again and have begun to spread the word about this horrible experience. read more

I dropped off a pair of pants 10 days ago to have the zipper replaced. The man working told me it would take a week so I checked back in today and they hadn't even been touched. I understand replacing a zipper can be a lengthy process but literally nothing had been done to them. I decided to take them back since they hadn't been worked on and the man (I assume he's the owner) was very rude about giving them back to me. Nice location, rude service, won't go back. read more

well, I came to yelp to actually GIVE these jerks a bad review... and I already see they have ONE star... well - I don't even want to give them the privilege of one star. Is there no way to give zero? First, I've been here before, and had terrible service, but I needed to launder a shirt, so I returned since the cleaners is just around the corner from me and I wanted to give them another chance. I went in knowing the shirt had a stain on the front from a horse that nuzzled me (as they tend to do). The stain was likely his feed or hay. (organic material). I'm part of a mounted unit, so this was a uniform shirt... and these shirts are meant to be laundered, and are made with fabric designed to easily give up stains. When I got to the cleaners and turned in the shirt, I asked for the shirt to be laundered (which I do myself all the time), but the heat of NY summer makes the shirts look better if they are laundered & starched). The owner said however, that it MUST be dry cleaned because of the stains. I reluctantly agreed because I wanted out of there. He had yelled at me 5 minutes before that because I didn't want to give him my address. I returned today to retrieve my shirt and asked about the normal price for laundering shirts. The very nice employee said it was 2.25... I then asked why my shirt couldn't have been laundered because I do that all the time. The owner then popped out and said it had stains all over it so he said he had to launder it. (previously he told me it had to be dry cleaned). I wasn't sure what was happening at this point, but I knew I was getting lied to... because it was a different story than before. He told me they were bad stains and that's why he had to charge me more. I would understand that... if they were indeed bad stains... but these were normal typical stains that I get all the time from being with horses. He claimed they were grease. Hmmm, yeah, horses have grease all over them. I, in no way come in contact with grease when dealing with a horse. That would be bad. He proceeded to yell, scold me, tell me I needed to learn how to talk and continued to verbally abuse me, yell at the top of his lungs, to which I returned the dialogue so as to have the entire neighborhood hear what a total ass#&^#$ this guy really is. I hope people continue to hear him yell at his customers and never come to his shop.... which is curiously called "Pleasant Cleaners." - Pleasant I think NOT. There are many cleaners in the neighborhood... DON'T go to this one... purely on the principle that the owner is an absolute jerk who treats his customers like 1) People he can lie to 2) People he can fool into higher priced services 3) and he probably treats his employees the same way. I will be spreading the word NOT to use "Pleasant Cleaners" to everyone in my neighborhood. People should NOT be rewarded in the service business for being a CHEAT and being just plain RUDE and MEAN !!! read more

Great service and drycleaning. The only one I go to in Washington heights. Aram, the owner is a friendly man as well.

I purchased a pair of Bonobos pants in a khaki color that needed a hem job and tailoring below the knee as they were too baggy for my taste. I wanted the pants legs to be more fitted and finished in sort of a "skinny" look. I have the same pair of pants in navy blue that were worked on by Sky Blue cleaners in Harlem recently. They did a good job... I should have just gone back to Sky Blue. When I met the tailor at Pleasant Cleaners, who was an older gentleman, he didn't really listen to what I wanted. He kept interrupting me and arguing that I might not be able to get my legs out of the pants because they would be too fitted. I told him that a different tailor had done exactly what I wanted with the same style of pants, and I conveyed what I wanted exactly as I had told Sky Blue, but he insisted that what I wanted couldn't be done properly. I should have walked away. Now the calves area of the pants are so tight they might as well be spandex. The worst part is that they flare at the hem, which makes the fit look very awkward and unworkable. If the tailor had taken down the alterations properly and listened to what I wanted I'm sure it would not have been as bad. I won't be going here again. read more

Pleasant Cleaners is not so Pleasant. While out of town I received a notice that my clothes would be discarded if I did not pick them up within 10 days. My roommate went to pick up my clothes and proceeded to pay $90 for them (she didn't realize that I've never used this cleaner before--the notice had my last name on it, which is quite strange). When I returned I noticed that they were not my clothes. The owner would not admit to the mistake or take back the clothes. He was rude, dismissive, and on the verge of aggressive. His behavior was similar to what others have reported and I will be sticking with my usual cleaner (VIP) across the street. Very disappointed to have been treated so rudely. read more

I got a winter coat tailored here. My grandmother is a seamstress and I know good work when I see it. The work done on my coat was impeccable. Great clean store, the management is extraordinarily competent (perhaps not the friendliest, but why does this matter?) All in all, I'll be returning here as long as I live in this neighborhood. read more

I love Pleasant Cleaners in Wash Hts. They do excellent work on cleaning and alterations/repairs, know me personally and my special requests, deliver or pick up at my convenience. Prices fine for top-quality work. I've lived all over Manhattan for 35 years, and this is the best I've used as a neighborhood cleaners. read more

The owner is aggressive and rude and actually pretty scary. He "lost" my very expensive cashmere sweaters and then came up with five different scenarios of what happened to them: Someone else picked them up? I never dropped them off? He already delivered them to my home? The list went on and on. He then told me it wasn't his responsibility and then threw me out of his store. He never apologized or offered to help in any way. He stole $500 worth of clothing from me. The police are now involved and I'm building a case against him with the help of an attorney and many other disappointed clients. A group of us are taking him to court over this. I have no idea how he stays in business. I heard from a neighbor that the owner shoved his pregnant wife in the store last year, so that's the kind of person he is. I'll tell you this - I'm sure his friends and family are VERY well dressed! PS - The owner's name is Aram Gozobuyukian. So there's that. read more

Do not go to Pleasant Cleaners if customer satisfaction is at all important to you. I would have given this establishment no stars if that were an option. They ruined a pair of my trousers, took no responsibility for the damage and the owner hung up on me when I called to reason with him. Here's the longer story...I brought a pair of Eileen Fisher cotton trousers with a tiny, smaller than the tip of my pinky finger (and I have small hands) oil spot from salad dressing on one of the legs. The owner did not warn me there would be a problem taking care of this in any way. When the trousers came back, color had been leached from an area 2" x 4" on the pant leg - a great, great, deal larger than the spot! The owner told me the cleaning agent spread (really!?) and that he would take care of it. When the pants came back 2 weeks later, his solution was to remove color from the entire pair of trousers, making the 2" x 4" spot seem less visible! I complained. He raised his voice, said I was fussy and that the trousers were now 90% perfect. There is no such thing, dear reader. Perfect is 100%. When I called later to reason with him - hoping to get a credit of some sort on future cleaning or at least an apology - he hung up on me. Stay away dear reader. Stay away. read more

It's hard to believe this business is called "Pleasant Cleaners". The man who owns this store is maybe the rudest business owner I've ever met. I've been using the actually pleasant cleaners on 181st Street (who by the way I highly recommend, they do very nice work, and friendly, AND are cheaper) but as I was pressed for time I went back to this place to get a pair of pants hemmed and a down vest cleaned. This was on a Tuesday. While trying on the pants, the business owner was unfriendly and bossy. But I let this go as it wasn't worth the energy. I had to ask when the pieces would be ready. He said "I don't know, maybe next Tuesday or Wednesday". Ok, so that's already a week. I came back on the following Thursday, just to make sure there had been enough time and gave him my tickets. He said "the down coat may not be done". When I asked why, he mumbled something about waiting for more people to bring things in to do the cleaning. I asked him to clarify, and he basically said that in order to clean it, they wait until they have other clothes to clean at the same time as well. That would have been nice to know beforehand. I asked for a new finish date, and he said "next Tuesday". So that's almost TWO WEEKS to have a piece of clothing cleaned. I told him that was too long, I'd like my coat back. He said "I can't give it to you, it's in cleaning solution." and then "I told you it would take a while". I said it would have been good to know that "a while" meant weeks when I dropped it off. He then said snidely "I'm sure you're going to wear it tomorrow". I asked him if this was indeed "Pleasant Cleaners" because he was being incredibly rude. And he yelled "then go somewhere else. I don't need this". And as a capper, told me I was being rude. Huh? You know what sir, I will go somewhere else, thank you. I will never go back to this business, and I suggest you don't either unless you want to pay to be bullied. read more