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    Pleasanton Playhouse

    1.0 (1 review)

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    18 years ago

    Helpful 2
    Thanks 0
    Love this 2
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    Regal Hacienda Crossings

    Regal Hacienda Crossings

    2.9
    (1k reviews)
    6.8 km

    This cinema is going through some transformation in making it a great place for family or friends…read moreto come together and watch a movie. The cinema was well maintained and kept clean. That's important. The seats in the standard cinema were comfortable. Sound system was good. Nothing special though. The ordering process is a lot smoother now with purchasing your snacks. I like the improvements.

    We drove from Oakland to see a matinee screening of The Odyssey on 70mm IMAX. We had preordered…read moretickets in advance and were excited to see the film in this format. When we arrived to the theater and the employee scanned our ticket, he said that the "ticket had been refunded" and that there had been some sort of glitch with the website. We found out from a manager that the website had listed two IMAX screenings of the film at conflicting times and our screening was the unlucky one that was cancelled. Then we were pushed off to the side so they could take other people's tickets. Finally we were able to speak with a manager, who refunded the refreshments I preordered online. While I'm glad that we got that money back, I was disappointed with the customer service experience. The employees we interacted with were either helpless or indifferent and the manager barely interacted with us other than to look at the details in our phone. Once the refund was processed, he just turned to other employees to chat. We received nothing but a minimal "we're sorry but it was rescheduled", no apologies for the inconvenience caused, or offers to make it right or encourage us to return. (Even an offer of helping us reschedule to the soonest available screening would have been appreciated.) We found this whole experience to be frustrating and disappointing. The only notice the theater sent was an automated message stating the ticket had been refunded with no additional context or reason for the refund. The email could easily be missed or filtered for this reason. (My wife had just ordered tickets for a different movie that had been refunded so we didn't notice that there were two refund emails until we arrived to the theater.) The icing on the cake was that the automated refund did not include the $4/ticket service fee we were charged to prebook. Management refunded that for us when we pressed, but the fact we had to ask was unacceptable. It should have been included when the theater cancelled the screening. Given that this film is one of the most popular/anticipated movies of the summer -- one that hundreds of customers paid over $20 per ticket in advance to attend -- I find it somewhat appalling that Regal could not be bothered to send customers an email explaining what was going on and offering to make it right. It's alarming that a glitch of this scale happened to begin with, as this error seems to have occurred for multiple scheduled screenings based on other Yelp reviews. Because of this incident, we will not be returning to Regal theaters to see movies. I don't fault the individual employees for the incident - it's clearly something that happened on the corporate level, but the customer experience we received was lackluster, and I felt that employees could have been better debriefed/prepped by management for how to handle this situation, since it clearly impacted hundreds of customers. We planned in advance and booked tickets ahead of schedule so we could see this film in comfortable seats, but now screenings of this film are sold out for the next week unless we want to crane our necks in the front row.

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    Regal Hacienda Crossings
    Regal Hacienda Crossings
    Regal Hacienda Crossings

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    CinemaWest Livermore & Giant Screen

    CinemaWest Livermore & Giant Screen

    3.4
    (404 reviews)
    9.9 km

    So I've been going to the theater for a very long time and a few years back I would've given it…read morefive stars but I think I have to give it a 4 for right now The staff is always very kind and amazing and I think that we should support local theaters But something in the screen quality has aggressively changed for the worse It's hard to describe but a lot of the screens seem to be darker and the way that they've positioned some of the seats force you at the top row to look at this large wall that blocks part of the screen Like it's a good theater but you really do have to figure out which auditoriums have better screens and that's a little bit of an annoying process Also there seems to be an issue with the overall lighting where it doesn't go all the way down during the previews and even when the movie starts sometimes you have to go tell someone to turn the lights off

    BRING YOUR OWN FOOD!!!!!!!!!!!!!!!!!!!!!…read more DO NOT BUY ANY CONCESSIONS!!!! A bottle soda and SMALL bag of candy is $17! And the prices are not set and will change depending if they think you're rich. I was going to buy a bottle soda and a bag of penut m&ms and was horrified when it was rung up as $16 then put the soda back and they said the candy alone will be $7, put the candy back, the movie was long so I decided to buy the $7 candy, new person at the register and he tells me the candy is $8.75 plus tax when he saw my ring and then was rude to me when I asked why the price is now $8.75 and not $7. Go to the dollar tree beforehand and sneak it in, do not give them money and reward their price goauging.

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    CinemaWest Livermore & Giant Screen
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    Where to purchase tickets
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    Create It! Factory

    Create It! Factory

    5.0
    (2 reviews)
    8.6 km

    As a mama of 3, finding kid-centered activities or bday parties can be challenging as they get…read moreolder. I can't quite remember how I stumbled upon finding this company but I absolutely loved the options, the structure and with it being a newer company as this is its first Yelp review (check out their awesome Google reviews)-- I was open to giving it a shot blindly and I was NOT disappointed. In fact, I had a lot of great feedback from the guests that this was one of the funnest birthday parties they've been to! There's a selection of activities. The celebrant opted for t-shirt making, vinyl stickers, and clay making. Upon entrance, the team already had table cloths, simple balloons, and birthday decors. They also had cups, utensils, and plates readily available. Check in was smooth - I encourage guests who choose to celebrate here to make sure to write on your invitation to come on time since we waited for majority of the party to come to begin. (They were gracious with family and friends being on Filipino time!) The team was phenomenal and hands on. They knew how to guide really rowdy kids into structure and they didn't skip a beat. They took time to individually teach and check in on each child. After shirts, we made our way upstairs for making stickers and the kids had such a blast. They came back down for their clay projects and finished the day with food. The party was 2 hours and I felt like it was the perfect amount of time. It flew by fast and the crew was quick with clean up as well. We definitely will be returning! They do have summer camps and if we lived closer, we would definitely be coming more often. Loved their staff-- incredibly friendly, knowledgeable, and such a pleasure to work with. Please consider them for future parties! You won't regret it!

    This rave is long overdue. So thankful to have stumbled upon this party venue after a quick google…read moresearch. We hosted our son's 10th birthday party here and we couldn't be happier. The studio manager, Joe was very responsive, easy to work with, flexible and accommodating. The venue offers several creative, hands on activities that entertained all our guests, ages 7 to 18. There is a spacious party area to enjoy food and cake. You can bring your own food and decor or go through the venue for quick and easy planning. The staff helping during the party were all great and helpful to all of our guests. Would definitely recommend Create It for a new and fun party venue.

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    Create It! Factory
    Create It! Factory
    Create It! Factory

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    Pleasanton Playhouse - theater - Updated July 2026

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