I purchased a low-mileage Lexus from Car Lux after comparing several dealerships in the area. The…read moreselection of luxury and late-model used vehicles was impressive, and the salesperson gave me plenty of time to inspect the car and take it for a test drive. The financing process took a little longer than I expected, but everything was explained clearly in the end. Overall, I'm happy with the vehicle and would shop here again.

What an absolute waste of my time today. They dont deserve 1 star. I was assaulted by an employee…read morehere because I walked out of the door while they were trying to run a scam on me. Yesterday I requested these parasites give buyer's order and I never received it. That's when I should have walked out. Yesterday, hours upon hours of my time was wasted because they were trying to pressure me into accepting financing from them. My own fault for letting these crooks waste my time yesterday. And my own fault for coming back the second day to let them waste my time some more. For those who dont know or too lazy to Google it: A buyer's order is an official, itemized document from a car dealership that outlines the exact agreed-upon terms, pricing, and vehicle details before a car purchase is finalized. Car salesmen often resist giving out a buyer's order because it allows you to leave, shop their price at competing dealerships, or secure cheaper outside financing from your own bank or credit union. A legal buyer's order forces them to tie every single dollar to a legitimate, accountable line item. Without it, they could treat your wallet like a moving target and tack on hidden fees and other charges like they just tried to pull on me today. Absolutely disgusting. I came in with my own financing from my employer's credit union. My credit union approved me for $19,604. Today, Car Lux tried to get me to pay $2400 for some made up fees when I have still never received a buyer's order. They showed me a print out of a DEALER MANAGEMENT SYSTEM PORTAL showing the price of the car. The manager straight up lied to my face and told me that printout of that portal was a buyer's order. Are you kidding me???? These people prey on naive people and they literally BANK on people being stupid enough to fall for their BS; your inability to think critically makes them money. I asked again for a buyer's order, and the employee Ken disappeared for what seemed to be almost 10 mins, only to come back with what I didnt ask for. He handed me a RETAIL INSTALLMENT SALE CONTRACT. That is NOT a buyer's order!!! I have wasted precious hours of my life dealing with these delinquents just to get a car!! I have been at this place since 12:00 pm!! When I received the retail installment sale contract, I prepared to leave. On my way out the door I said "I know you people wont make a commission off of me if I use 100% of my financing, which is why you are trying to charge me fees you just made up when I haven't received a buyer's order". I walked out the door and across the lot to leave the premises, and a car salesman I havent had any contact with yesterday or today prior to this ordeal popped out of nowhere and assaulted me trying to snatch the retail installment contract papers out of my hand!! He said the papers were his. Um excuse me these papers have MY information on them!! There is nothing confidential about you on any of these papers!! There is a review on Car Lux's Google review with someone saying this place tacked on the optional AMO to increase their sister's loan. This exactly the same BS they tried to pull on me. They asked me to pay the $2,400 loan increase. They also pressured that person's sister to use the full amount of her pre approved loan. That is exactly what the manager here tried to do to me by using my credit union's 125% bank limit as an excuse to max out my loan for their own profit. I was approved for $19,604 and they tried to increase the loan to $22,0004!!! And tried to pressure me into paying them the $2400 out of pocket to drive the car off the lot. What a bunch of disgusting lowlife subhumans. I will be sure to sue this place for assault!

Andres was very kind and fast. He fixed my sunroof in less than 5 minutes! Thank you, Andres!!read more

This was my second vehicle purchase from Airport Marina Honda. Overall, I would say their lease…read moredeals are fairly competitive, although I haven't found the purchase deals to be quite as attractive. What made this experience stand out was the staff. My salesperson, Fulton, was excellent from start to finish. He was professional, knowledgeable, and easy to work with throughout the process. Carlos in Finance was also very pleasant and helpful. The real highlight of my visit, however, was Danny, who finalized all of my paperwork. Purchasing a vehicle can be a long and sometimes stressful process, but Danny's personality completely changed the experience. He was welcoming, funny, personable, and kept me laughing throughout the transaction. We quickly built rapport, and his positive attitude made the 4.5-hour process much more enjoyable. His customer service skills are outstanding, and he is a tremendous asset to Airport Marina Honda. My one area for improvement is the customer waiting experience. When customers are making a major financial commitment and spending several hours at the dealership, it would be nice to have some basic refreshments available. Even something as simple as bottled water or a popcorn machine would go a long way. Sitting in the dealership for over four hours during 90-degree summer weather with nothing offered was disappointing. That said, the excellent service provided by Fulton, Carlos, and especially Danny made the experience a positive one. Danny's charisma, humor, and professionalism truly turned what could have been a frustrating wait into an enjoyable experience.

Even though we ended up not buying a car there (we decided to purchase a new car), we appreciated…read morethe no pressure and honest approach offered by their sales representative. I'm so used to having a "manager" come out with high pressure "got to buy it now before someone else gets." Not the case here. We were actually ready to buy but their appraiser for our used vehicle wasn't available. So they held the vehicle for 4 days, nothing to sign and no obligation. This was a big plus for me. Nothing negative about the experience. Had our vehicle been appraised we almost certainly would have driven away with the car we chose. Given our experience there I recommend this business.

We had a good experience with John. Very kind, thorough and helpful. A++…read more We sold our 2012 Honda Accord.

A new beginning for CC Chevrolet?…read more We bought a new Corvette here a month ago, and while the initial experience was good the follow up was as bad as the other reviews here. The car needed a few minor things, and our sales rep told us to just call or text and he'd arrange it, but he never responded to literally 10+ calls, and neither did the sales manager. Reading all the negative reviews here didn't help, and after two weeks of being ignored I took the car in. My plan was to get some assistance or just leave it there, Uber home, and call my lawyer. Long story short, after waiting through a dealership-wide meeting, our sales rep came out full of apologies and got to work. Turns out he'd been having health issues and VA issues (he's a vet) and the day I come in was the first day for a new General Manager (hence the meeting), who was there to kick some butt, which he did. I actually met with the GM and he also apologized for our poor experience, and then he laid out how they would solve all our open issues, and then they did. All of it! A huge contrast to the previous two weeks, and I have no reason to doubt that they will continue this way. Sure made me feel better about them being our dealership! BTW, our rep was Edwin, and if you need a Chevy or, better yet, a Corvette (who doesn't need a Corvette? ) go see him and tell him Karen & Richard sent you. I'm confident he and the rest of them will take good care of you!

My recommendation is to avoid this dealership. My experience buying a truck here involved hours of…read moreunnecessary delays, unfulfilled contract terms, an immediate safety issue, and zero post-sale accountability. I did not realize the truck was a manufacturer Lemon Law buyback until we arrived in person, at which point the salesperson mentioned that many vehicles on their lot carry that status. In retrospect, there is a Carfax link that I could have clicked to verify before going to the dealership. Inordinate Delays: We arrived around 4:00 PM. Once a salesperson became available, he told us to meet him at the vehicle while he grabbed the keys. We waited by the truck for roughly 45 minutes because the salesperson was delayed allegedly because of their key tracking system. We ended up leaving the dealership after 10:00 PM, over six hours from start to finish. Restricted Test Drive: The test drive lasted only a couple of minutes on surface streets. We were directed straight back to the lot and not permitted to take the truck on the freeway to evaluate how it ran at speed. Unfulfilled Key Coverage: After finalizing negotiations and signing paperwork, the salesperson went to retrieve the second key fob, only to tell me that he couldn't find it. I purchased a Platinum Protection Plan that includes key coverage, and the contract paperwork explicitly notes verifying the receipt of two keys. Being late in the evening and exhausted, I trusted their verbal reassurance that they would resolve it, and I drove off with only one key. Immediate Safety Issue: Less than two miles after getting on the freeway, the exact safety issue that caused the truck's original manufacturer buyback recurred. I immediately drove back, but the dealership was technically closed and could not take the vehicle back on the lot for liability reasons. Having the issue reappear within minutes of driving off the lot was deeply alarming. Complete Lack of Post-Sale Support: For the first three days after the purchase, a receptionist texted my wife daily asking about our experience. Each time, we responded in writing requesting the second key fob we paid for. Each time, we were told management would contact us. It has now been weeks, and they have completely stopped responding. The only positive thing I can say about this dealership is that they initially were going to have me drive off the lot with about $50 worth of gas in the truck. I mentioned that the tank didn't have enough gas to even get me home. They had an employee take the truck off the lot and put another $50 in the tank. That still doesn't make up for me having to pay hundreds out of pocket for a second key though. Taking payment for protection packages without providing the required keys, rushing customers through restricted test drives, and ghosting buyers immediately after the sale is completely unacceptable. I cannot recommend purchasing a vehicle from this business.

As my first time experiencing La City Cars i had a great one since i walked in Alen handle my car…read moretrade in fast and simple left with a better car definitely recommend to come check it out. Alen definitely helps get the car you like !.

I was helped by Alen and he had great customer service. Alen got me a great deal on my new car! I…read morerecommend going to LA City Cars :)

Needed quick removal of a car. Called on a Sunday afternoon and came out same day. Great service…read moreand made it really easy. Definitely recommend.

Called, appointment made to view car, sold car This is a…read moreGreat Company!! Easy from start to finish. Randy was the buyer, honest, straightforward and no BS. Explained everything clearly so there was no confusion on my part( which there usually is). He is very accommodating and very willing to work with clients! I had a couple requests and Randy quickly addressed them and it was a done deal Such an easy process and such a nice person to work with. Thank you again Randy.

We recently purchased a 2017 Audi from Hawthorne Motor Express and had a great experience from…read morestart to finish. The customer service was excellent, and everyone was friendly, professional, and easy to work with. As a family-run business, they made us feel comfortable throughout the entire process and never pressured us into making a decision. They took the time to work with our financial needs and helped make the purchase fit our budget. What really stood out was their commitment to customer satisfaction. They repaired a tire that needed attention and even ordered a replacement tow cover for the front bumper after the sale. It's clear they care about their customers and stand behind the vehicles they sell. If you're looking for an honest dealership with great service and a no-pressure atmosphere, I highly recommend Hawthorne Motor Express.

This place was soo amazing! Thank you Sarah for all of your help and being able to make this…read morepurchase soo easy! Everyone here was nice and welcoming. They even gave us snacks! I will definitely come back for my next purchase :)