We recently had a service call from Todd at Olympia Fireplace & Spa, and I wanted to recognize the…read moreoutstanding service we received. To be completely honest, our experience with the sales department was disappointing and did not meet our expectations. However, the service department has been exactly the opposite. Todd was professional, knowledgeable, courteous, and took the time to answer all of our questions. He arrived on time, thoroughly diagnosed the issue, explained what he was doing, and made sure everything was working properly before he left. It's refreshing to work with someone who clearly takes pride in doing the job right. While our purchasing experience left us with concerns, the exceptional service we've received afterward has restored much of our confidence in the company. Todd represents Olympia Fireplace & Spa extremely well, and the service department deserves recognition for the quality of customer care they provide. Thank you, Todd, for your professionalism and excellent work. We truly appreciate it.

We recently decided to trade out our old wood burning fireplace for a new gas model. If, you are…read moreconsidering something like that you should feel good about calling Olympic fireplace, From the moment I walkedinto their office I was being helped, From picking out a fireplace to running new gas line . I now know the ins and outs of gas fireplaces , These people also sell Swim spas, Thank you Maury Dixon

Randy is very knowledgeable. He knows everything about the furnace and heat pump. I am grateful…read morethat he tells us so much about our furnace and heat pump during the maintenance.

Talk about excellence in customer service...they have it dialed in. My moms furnace went out and…read moreneeded to be replaced. Brian, Randy, and Caden came out and quickly made all the repairs necessary to get my moms house warm again. Their knowledge on here systems is amazing. Their people skills and the attitude of doing the right thing is so refreshing. Definitely will call them if I have any issues with my heating and cooling. Will definitely tell my friends.

Outstanding company--I have used them twice to replace my roof in my 46-year old home. They have…read moreexcellent employees who work fast, are very friendly and clean up after themselves. Couldn't be happier

WeatherGuard Roofing installed a roof on our large horse barn in 2016 and provided us with a…read more10-year workmanship warranty. Despite paying over $54,000 for the roof, it began leaking within the first month. Over the next 9 years, we contacted them repeatedly for repairs. The leaks never stopped. They later tried to claim the warranty was only five years, despite us having written documentation of the 10-year warranty. When we met with the owner in 2025, he blamed the leaks on the building itself, saying it wasn't possible to properly roof a pole barn--yet somehow still sold us the job in the first place. We hired an independent roofing inspector who performed a controlled water test, and the roof leaked within hours. He confirmed there is no realistic way to repair this roof because it was improperly installed as a second-layer overlay. We now have no choice but to completely replace the roof at our own expense. In our opinion, this company does not stand by its work, and we feel misled by both the workmanship and the warranty process. We strongly urge anyone considering this company to proceed with caution and consult with an independent roofing expert before signing a contract.

Prior to engaging the services of Northwest Hearth and Home, we shopped at other locally owned…read morehearth design companies, but NWH&H exuded a friendliness and confidence that welcomed us in. Lauren, obviously an expert, was our design consultant. She listened to our dream design, including the Mendota fireplace we lived, and helped us build an order that met all of our design and color expectations. Lauren asked great clarifying questions and led us carefully through color and texture choices matching our decor. We were given a detailed estimate, timeline for delivery and subsequent tear down and build, all the way through to completion. Their prices were competitive with all other locally owned shops, and we even benefited from a Mendota sale offered during our purchase! The buildout was quickly done, with tidiness and excellence, followed by, Zely with the finish work. All the employees of Northwest Hearth and Home are delightful, hard-working, with attention to detail . it was a quality job completed with quality products and we love the result! We would recommend them time and again .

I love my new natural gas fireplace and it has brought me so much joy through out the past few…read moremonths! NW Hearth and Home is a family owned business. Each person was knowledgeable, skilled and friendly. Thanks for providing a valuable service to the community.... Adding warmth and comfort to homes!

Love Bill Herzog! His services are wonderful. They just cleaned my windows today and they are…read moresparkling! I have called on Bill for the past 7 or 8 years. Every time I am pleased with the results.

So nice to have clean windows. I heartily recommend Herzog! Inside and out, great job!!!read more

This business is freakin amazing!!…read more I've never had to deal with a leaking hot water tank. What a mess they can make. Randy came out to take a look at it the same day I called. He was super nice, on time, and wore his mask the whole entire time. This is when amazing stuff started to happen....Phil showed up!!! What a great guy and is very knowledgeable about his hot water tanks, heat pumps, and furnaces. I totally was in awe of him. This company is very lucky to have him. Then there is the office staff....very helpful, always answered the phone, and always called to let me know Phil was on his way! Thank you guys for making my experience great.

Wow, I can't recommend this company enough!!! From the day tour furnace died to the day it was…read morereplaced everyone was wonderful to work with. The ladies in the office are so friendly and knew me by name when I stopped by. Randy handled the quote and was so sweet and easy to work with. Made me feel assured every step of the way. Showed me every single option we had for replacements and made sure we knew what to expect. Phil did an amazing job with the actual replacement. Walked me through the new system and I think my garage was cleaner when he left than when he arrived. Pricing was exactly as quoted and there were even options that are more budget friendly as well as financing that was a piece of cake too!! Seriously wonderful people. Thank you pacific air for taking such good care of us.

called to have pellet stove repaired. I told them the problem, bad auger motor. tech came out,…read morespent an hour. confirmed the bad auger motor which he brought a replacement for. installed and confirmed proper functioning of the stove. tech provided bill for $612.97. it listed $350 service fee and $216.00 for the auger motor. I spoke with Darrel , owner. I told him I would pay the billed price for the auger motor which retails for $89.99. they need a profit margin which I understand. But they said nothing about a $350 service fee. Darrel states the customer should have asked.... first he offers a $100 discount then offers 50% discount to $315 and tells me do business elsewhere. I bought this stove from this business and have had them do all the service for over 30 years. NEVER AGAIN. Dishonest business/people.

Great service, honest people, personable and highly skilled. We were considering replacing our 20+…read moreyear old gas fireplace because of some malfunctions and difficulty finding parts. Larry looked at the unit, located the problem, procured the parts and his tech fixed the fireplace for around $400. It saved me lots of money for a replacement and kept another hunk of metal out of the landfill. Highly recommended, will do business with them in the future. Thank you Larry and crew!

Replaced our 14 year old roof. Lacey Roofing did an amazing job. Very professional and respectful…read moreof property. Highly recommend them.

Great customer service. Was on time for the bid estimate. Price was very reasonable…read more Definitely would do business again. My first call for my roofing needs.