Prior to engaging the services of Northwest Hearth and Home, we shopped at other locally owned hearth design companies, but NWH&H exuded a friendliness and confidence that welcomed us in. Lauren, obviously an expert, was our design consultant. She listened to our dream design, including the Mendota fireplace we lived, and helped us build an order that met all of our design and color expectations. Lauren asked great clarifying questions and led us carefully through color and texture choices matching our decor. We were given a detailed estimate, timeline for delivery and subsequent tear down and build, all the way through to completion. Their prices were competitive with all other locally owned shops, and we even benefited from a Mendota sale offered during our purchase! The buildout was quickly done, with tidiness and excellence, followed by, Zely with the finish work. All the employees of Northwest Hearth and Home are delightful, hard-working, with attention to detail . it was a quality job completed with quality products and we love the result! We would recommend them time and again . read more

Northwest Hearth and Home - Mendota fireplace and hearth. - Fireplace Services Near Me - Olympia, Washington

I love my new natural gas fireplace and it has brought me so much joy through out the past few months! NW Hearth and Home is a family owned business. Each person was knowledgeable, skilled and friendly. Thanks for providing a valuable service to the community.... Adding warmth and comfort to homes! read more

Northwest Hearth and Home - Natural gas fireplace insert - Fireplace Services Near Me - Olympia, Washington

First, I'm very surprised at all the negative reviews considering my experience. I was looking specifically for a Hearthstone wood burning stove so I came in and browsed all of their floor models and talked to two different reps where inviting and professional. We landed on the perfect model and scheduled an installation. Lauren was great in communicating delivery times and ensuring that I had enough time to finish building my custom hearth pad. What stands out as exceptional to me is the installation team, they were thorough and complete perfectionists. I had built my own slate hearth pad in a corner and the installation team found a way to get the stove and pipe EXACTLY positioned dead-center on the pad, with a flue arrangement that had a small angled segment to get the ceiling penetration equidistant from both walls and perfectly square. The feet of the stove were also positioned in perfect alignment with the slates on the pad. Exceptional work. It looks like the house was designed around the wood stove. These days I'm usually disappointed in the quality of work that I don't do myself, so to see such thorough attention to detail was incredibly refreshing. My installation was in 2021, and I just wanted to show my support for one of the few companies in Oly I've found that does really great work. Thank you! read more

Incredibly knowledgeable and helpful staff. Good array of choices with a nice show room to give you a sense of what the products look like. When it comes time for us to make our selection we will definitely purchase from them. read more

My family recently purchased a home that was in the middle of a remodel. The contractor who had been hired and paid to finish the remodel took the money but left without completing the work. The original owners ended up selling the home out of frustration with a dishonest businessman and an incomplete project. I only mention this because it I believe it is relevant to my review of Northwest Hearth and Home, as it put us in the category of "unique circumstance" as far as customers go. So, when we took possession of the home, there were a number of jobs that had been paid for but not completed. Among those incomplete tasks, there were two gas fireplaces had been purchased from NW Hearth and Home, but they had never been installed. This could have turned out to be yet another ugly situation as we had not been the original customers who made the purchase. We honestly didn't even know how long ago the units had been purchased, or if the company would be obligated to install them for new owners. But, when we called them to inquire about an appointment for installation, they were friendly and helpful. They put us on right the schedule. Then, on the agreed upon day, a team of two, nice, knowledgeable, friendly, young men showed up, right on time. They installed the units and even cleaned up after themselves. Then they gave a brief tutorial so that we to be able to use them properly. Overall, our experience was everything we could have hoped for and honestly (considering the circumstances) far better than we would have guessed. I would highly recommend this company to anyone interested. read more

Great experience starting from helping us chose stowe in the shop, professional advices during the home visit, all the way to installation day. Amazing crew wore masks all day and did not stop working until everything was completed. Would strongly recommend all of them. read more

Buyer Beware! I needed to buy a new woodstove and initially thought I was going to buy it here. After paying the deposit, I decided Northwest Hearth & Home was not the store for me. I called an canceled my order within 48 hours of making my deposit. 99% off all retailers would give someone like me their money back BUT not these guys. For ALL canceled orders, Northwest Hearth & Home charges customers a 10% cancelation/restocking fee. If you don't pay the cancelation/restocking fee, they send you to collections. With my order, they didn't even have the woodstove in stock! Did I put a stop pay on my deposit check, yes sir. I did this because I knew this place was shady and their actions prove it. I suggest folks view woodstoves here because they have a variety of products to look at, BUT do not buy here. Rich's in Tacoma carries most the stuff these guys do, or Sunset Air and even Oly fireplace. I've bought a Lopi stove and a Vermont Casting stove in the past 6 months, these guys have missed out on a lot of business by being extremely unfriendly. I live in an area where a lot of folks have woodstoves and the people who hear about my experience will never shop here! Big red flag.........Dave charges you for an estimate. Buyer Beware. read more

Worst company I ever had the terrible experience of dealing with! If I could give them a -10 rating I would. I lost several hundred dollars to them and got nothing in return. Bad, Bad, Bad. Avoid like the plague! read more

My wife and I were in immediate need of a gas fireplace insert to replace an ancient wood-burning insert in a home we just purchased. We are new to the Olympia community so we don't yet have a "trusted contractor" network. We visited all three fireplace stores in the Olympia area. Based on our conversations with each, we selected Northwest Hearth & Home. We were very pleased with the experience all the way from selection through installation. Lauren was our primary contact. She very expertly and knowledgeably showed us our options and tradeoffs (without any high-pressure pitches) and guided us through the process. Dave came out to the house for a site visit and gave us advice re: heat output capacity we would need and took various measurements. Based on the site visit, they wrote up an estimate that turned out to be spot-on for the final invoice. Chris and Andrew did the actual installation. They were knowledgeable, skilled, and meticulous and did an excellent job with the removal of the old (and very large and heavy) wood burning insert and the installation of the new KozyHeat gas insert. All in all, we are thrilled with our new fireplace! It heats very well and has greatly beautified our home. We would definitely recommend NW Hearth and Home. read more

Northwest Hearth and Home - Our new KozyHeat Fireplace Insert! - Fireplace Services Near Me - Olympia, Washington

After shopping for a gas fireplace in several stores we settled on this one because the salesperson was extra helpful and knowledgeable but it was all downhill from there. The installer is the owner of the business and he needs to learn how to install gas fireplaces in a legal, up to code manner. He also needs to learn to respect his customers, to put it mildly. I've never had such a poor experience with any business in my life-and I'm 53 so I've had a few. After bringing the gas unit into the house he told me it was not going to fit into the existing fireplace and he would have to charge extra for removing some brick to make it fit. I took a look and told him I thought it would go in to which he replied "Then you do it". I suggested he try it again and, sure enough, it went in without a problem. Now, two years later, I've come to find out the flexible gas line he ran from the exterior is not allowed by code and it should have been black iron pipe. Needless to say, he saved time with this dangerous shortcut and put my family and neighbors at risk. He had told me all the work they do is done right and up to code. The chimney cap he put on was a flat piece of sheet metal with the vent pipe through it and it was simply caulked onto the top of the flue. The other flue (there were two) was simply left open allowing rain to fall into the firebox where the gas fireplace was installed. I could go on but what's the point-the owner's work speaks for itself and his attitude added insult to injury. Don't be duped by this business like I was!!! read more

I am very happy with my purchase from Northwest Hearth & Home. They were so helpful and friendly and thanks to their layaway program, I was able to get my woodstove at a great price and not have to finance. They were so great to work with and I LOVE my new stove. Let the wind blow and the power go - I am ready! read more

First let me talk about their customer service. I went in and found just exactly the stove I needed. The clerk was nice and knowledgeable, I ordered the stove and waited for it to come in. Then my Mom died. When they sent an email asking me when the installers could come out I left a voice message saying I needed to cancel. The manager called back. We had a major disagreement on our hands and this could have gone very badly however he remained polite but insistent as did I. He said he couldn't refund special orders, I mentioned small claims court, he told me the contract would stand up in court. It's remarkable that this conversation was so civilized. I asked if someone else came in and bought the stove if he would refund my money minus a 20% fee. He said yes, if someone bought it he would. Now this is remarkable. He was being businesslike and fair. Today they sent an email, they had convinced the supplier to take back the special order minus a bigger fee, but considering we are talking about almost a $3000 stove he was reasonable. My experience was nothing like the bad reviews here. They are decent and polite. Next the stove- they carry a range of stoves including top of the line. I did my research before I came in and found what I wanted. Let me add I gave bought 2 wood stoves in Olympia. The other businesses were horrible including installing the stove with 2 baffles, one upside down so it would fit( yes really). I'd use theses guys again, hopefully when moms estate is settled. read more

I came into this store with my young daughter and my friend, with the intention of making a large purchase. Unfortunately, in an extremely rude fashion, to leave the store because the shopkeeper claimed he couldn't have my daughter "running around" with the hazardous items in the showroom. First of all, my daughter was not running around or being unruly in any way. It would be hard for her to do considering I was holding her hand. Secondly, there is NO indication that children are unwelcome in the store. If he'd made me aware of this upon arriving, I would have understood. My daughter was behaving just fine. I am fairly strict with my children and my daughter did absolutely nothing wrong in any way. She was not touching the items or running, or being unruly. I am of the opinion that the shopkeeper assumed we were not going to make a purchase, since we were quietly discussing prices and comparisons. I am appalled at the unbelievably rude way we were treated. We will never set foot in this place again and will not recommend them to our friends. On a side note, the fireplace accessories were shamelessly overpriced. We were ready to pay upwards of 300+ dollars for our accessories. We found nearly identical accessories at Target for 60 dollars. So not only is NW Hearth and Home rude to their customers, they are also ripping people off. EDIT: I am responding to your comment to my review. Not only does your store have horrible customer service, your comment is full of blatant and outright lies. My daughter did no such thing. My daughter certainly did NOT climb on the stoves. And she she SAT down in front of the main counter, NOT near anything dangerous. There were no other visible customers in the store at the time. I have a witness. We were not given any warning, nor was there indication that her presence was disruptive. We were asked, without warning, to leave. Simple as that. These fabrications are outrageous. You will never, ever get a good word from me. I will let all of my friends know both about your terrible initial customer service, and the poor way you've handled the complaint. read more

We purchased a beautiful wood burning fireplace insert from NW Hearth and Home 11 years ago. It is still beautiful and functional these many years later. Work was done on time. Not an inexpensive project but truly attractive and useful insert. read more

Unbelievable. This man comes to our private gated community, drives double the speed limit, and when confronted by our security guard .... yells, swears, and tells her he doesn't have time for this, as he makes $150/hr. , and she's costing him money. I saw him speed and heard the exchange. No matter how good his product may/or may not be, he would never get my business. And, I would like to know why the other reviews of this business are not posted, but put in the category of less important reviews ..... when more than 50% of them are 1* reviews. The company and management are obviously unstable at least. Furthermore ........... here are the first reviews I came across that were not recommended reviews. I know not why? Yelp; are you being straight with the public ? BEWARE !!!! The owner "Dave " is a real piece of $@#@ ! Very unprofessional ! I was quoted between $2,900 and $3,100 for a woodstove and install. I wanted to have a site check to narrow down the install cost but they wouldnt do it. It only took them 35 minutes to do the install . When i questioned Dave on why it was at the high end of the quote he told me it was because they had to bring out an extra guy and money for travel time. I was never informed on any of this.When I questioned him I was told that I either write him a check or he would tear out the woodstove and leave a hole in my roof ! ! Even before they knew how long the install would take they magically already had the bill printed out for the high estimate. They seem to think that they can charge for anything as long as they dont go over the high estimate ammount. There are many other places to purchase a woodstove. Im surprised they didnt charge me $50 bucks for a cloudy day fee !!!!! BEWARE OF DAVE !!!!!! I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE ! Report review Susan S. Susan S. Olympia, WA 0 friends 2 reviews 1.0 star rating 4/5/2013 Northwest Hearth & Home (owned by Dave & Patty Cloninger) is a business you definitely want to stay away from. Dave is also the installer of any wood stove you purchase with them. After our initial install we noticed many issues with our wood stove. Damage to the enamel, the front door would not seal properly and the install of the outgoing pipe from the stove to the outside was not installed to manufacturer's code resulting in smoke roll out into our home. When we informed Dave of the many issues he called us petty and he insisted that there was nothing wrong with the install. We finally had to go to the manufacturer of the wood stove (Hearthstone) in order to get some help. Even then, Dave came into our home with an attitude of he was right and we were wrong. When he asked my husband " what do you want me to do" my husband asked him to raise the pipe to meet the manufacture'rs install requirements. Dave's response was, " If that's what you want me to do I'll do it but you have to install the stove yourself and sign a disclaimer absolving me of any issues that might occur as a result of the change". Really? You want the customer to fix YOUR mistake AND sign a waiver that absolves you the Dealer of any wrong doing? I DON"T THINK SO! Take our advice and stay away from Northwest Hearth & Home or you'll get burned just like we did. Report review Nick B. Nick B. Olympia, WA 0 friends 1 review 1.0 star rating 2/28/2012 The gasket came loose from our wood stove door. I removed the door and took it in for repair. I was charged $80.01. I took the door home and reinstalled it after letting it dry, as directed. The gasket fell right off. I did not bump or even otherwise touch the gasket. We heat with wood. I was obliged to buy a new door. I never got my $80.01 back. Then I read Rena's and Kelly's review(s). Absolutely! That guy's a creep. Report review Diane B. Diane B. Yelm, WA 0 friends 1 review 1.0 star rating 1/26/2012 Original 4000 word review for northwest hearth & home I spent $7,300.00 with North West Hearth & Home late August 2011. First time stove use was 3rd week of October 2011. I call owner Dave to find out why smoke was escaping from lower back of stove, as owning a wood stove was a new experience. He suggests it may be wet wood causing chimney clogging. He gave the name of a licensed chimney sweep to call. The same day, a friend who owns a wood stove came to visit and volunteered to look. With a small steel hand brush, he scrubbed the screen clean, never removing it or sticking anything down the pipe. This is important, as it will be evident why as this story unfolds. I didn't call the chimney sweep that day, as I thought the clean screen would help. Weeks later, late December 2011, after lighting the wood stove Sunday night, within minutes my eyes burned and it smelled like a campfire cookout. Since the fire was going strong, I shut the air inta read more

Abhorrent customer service. I went to NW Hearth & Home to make a purchase for some wood stove accessories. From the time I walked in until the time my friend and I were asked to leave I received nothing like what I would consider customer service, good or otherwise. When we were greeted and asked what we needed I informed the salesman that I was just browsing; further inquiry on his part meant I had to let him know I was looking for fireplace accessories. He pointed out a few items, waited as though I was going to say on the spot, "I'll take that one", and when I didn't, promptly walked away. My friend and I continued around the store marveling at the lovely selection, but mostly checking prices on the items I felt were of interest. As we were walking toward the back of the store, my friend's daughter began to cry a little but up until that point she was holding her mother's hand nearly the entire time being on incredibly good behavior for a 3 year old. When her daughter began to cry, the man at the front of the store informed us he that he would "have to" ask us to leave because he "couldn't have" my friend's daughter "running around" the store. At no point in the entire time we were there was she running, she didn't ever [to my eyes] leave her mother's side nor her range of vision, and the one time her daughter tried to touch something she was told not to then left it alone. I have never before been asked to leave a store and was so stunned at the reason the man claimed we needed to leave I couldn't even muster a response. He could have very easily asked her to pick her daughter up so she wouldn't be able to touch anything if it was really such a hazard, or let us know when we walked in that he wasn't comfortable with a small child being in the store. There are certain ways to conduct business and the way this store seems to conduct it is awful. One would think in an economy such as this they would strive for the best customer service possible rather than causing potential customers to leave feelings disgruntled. It's really a shame because I saw a gorgeous cooking stove in the window that would have looked beautiful in my home but now I'll have to find it elsewhere. Additionally, I grew up in the NYC metro area where many people seem to think poor manners and bad attitudes come from; I have never experienced such a disgustingly low level of customer service there. I really wish I could give this place no stars because it does not deserve a single one. Editing to add: I have read the replies to both my and my friend's comments here on Yelp. I would like to be perfectly clear. We were asked to leave. The man said to us, " I'm going to have to ask you to leave. " That is a WORD FOR WORD quote. Additionally, at NO POINT was her daughter climbing on anything. That reply is an outright lie and I'm appalled to see that they would reach so far as to do so. This incident was in October of 2011, and yet the company is now replying in February of 2012 claiming details of the situation that are absurdly false. So, sir or madam from NW Hearth and Home, you are incredibly incorrect in basically ALL of your assertion regarding the incident in question. There were no other customers in the store at the time, the child never once climbed on anything in your store, and we were in fact asked to leave. read more

I had my gas heating stove serviced by this company today. I called a couple weeks ago to schedule the appointment. I was told it was be couple of weeks out. I was indeed called within two weeks and the appointment was scheduled on an a date within the hours of 12-4 and I was also told the morning of the appointment I would be called and the time period would be narrowed down. Wow, I hadn't heard of this before! Sure enough, I was called and was told they would be there between 12-2. They arrived at 1:30! They pulled my entire gas stove apart, cleaned and inspected it. I was impressed with their knowledge and they even showed me how to light the pilot light too. I would recommend this company for in-home service. read more

Original 4000 word review for northwest hearth & home I spent $7,300.00 with North West Hearth & Home late August 2011. First time stove use was 3rd week of October 2011. I call owner Dave to find out why smoke was escaping from lower back of stove, as owning a wood stove was a new experience. He suggests it may be wet wood causing chimney clogging. He gave the name of a licensed chimney sweep to call. The same day, a friend who owns a wood stove came to visit and volunteered to look. With a small steel hand brush, he scrubbed the screen clean, never removing it or sticking anything down the pipe. This is important, as it will be evident why as this story unfolds. I didn't call the chimney sweep that day, as I thought the clean screen would help. Weeks later, late December 2011, after lighting the wood stove Sunday night, within minutes my eyes burned and it smelled like a campfire cookout. Since the fire was going strong, I shut the air intake so it would die down and opened doors on a cold night. The smoke wasn't coming out the back as it did previously, so I scan the pipe going up to the ceiling box (14ft). There I saw smoke escaping continually from that area. I panicked and left a voice message for Dave once again.He returned my call a day or so later and again, he suggested a clogging from bad wood. I told him, our friend looked at it and said it didn't appear to be. He asked "Is he a licensed chimney sweep"? I said no, but he's had a wood stove for years. Dave said, as I said to you before, call a licensed chimney sweep and if they find it's not the problem, I will come to inspect installation. I phoned Top Notch Chimney and set up an appointment. Once here, Mark confirmed the chimney did not need a clean but the screen needed cleaning. He called Dave to inform him what he found. I assume there would be no more issues as we had decided to keep screen off & replace it after wood burning season. All seemed fine, yet I noticed my ceilings were turning black at a fast rate, and it still smelled like a campfire cookout. During a January ice storm with no electricity for 5 days, the wood stove was our heat. Jan 22nd 2012, I start a fire in the stove which sets off my smoke alarms. I look up the length of the pipes again, and notice the elbow joint was not connected any longer to the ceiling box. In fact, I could look up into the pipe. Also a 2nd place on the elbow had a gap and side view showed the pipes leaning back slightly. Since it was Sunday, I called Mark from Top Notch to see if he could take a look. He said it was best to call Dave as it perhaps was a safety issue, so I did. I took 5 photos. After a couple of days, I called owner again. Due to the ice storm, the phone lines were not working daughter said. I suggest sending photos via email, she agrees "great idea". In my email, never did I accuse or blame anyone. My focus was "are my pipes needing more support, did a screw come loose from possible expansion and cooling of pipes? Once Dave gets photos, he calls and says, it appears the pipe was dislodged from above. Perhaps using the wrong kind of sweep broom not meant for elbow pipes. He felt the responsibility may lie with the Chimney sweep Mark. However, he said, I'm not saying he did it, yet he wasn't saying he didn't. I just thought it was a fluke happening. I called Mark, left a message of what Dave thought. Mark calls me back after speaking with Dave. Dave lied to Mark and told him that we were pointing the finger of blame at Top Notch Chimney. Mark said Dave thinks your friend was responsible for dislodged pipes. I was so upset, and yes, described Dave to Mark in not a nice way.I then called Dave, asking "why lie"? I said he was unimpeccable. I reminded him that he said the responsibility may be with Top Notch not me. Using voice inflection, but never profane names, he got tired of listening and eventually hung up. Imagine, spending $7,300.00 and 5 months later, paying someone else to repair it! BEWARE, DO NOT BUY FROM N.W. Hearth & Home. Diane & Tom read more

We had a great experience. From the start when we were just looking, Patty was full of great information. We never felt pressured into one product or another. She gave facts for each different type and style of wood stoves. She listened to our needs and wants to help us pick the right stove. The install guys did a great job. They showed up on time, were very efficient, and cleanly. Except for the new stove, you would have never know they were there. It was cleaner than it was before the install. I would recommend them to anyone. read more

I prefer to shop locally but NW Hearth & Home's customer service left much to be desired. I called on Thursday to get a griddle gasket for my VC Defiant Encore. The young lady assisting me said they were out of stock and would check on the price and availability and get back to me. When I hadn't heard by Monday I called back and had to leave a message on the answering machine because they were helping others at the time. I didn't hear back so on Wednesday I called for the third time. The same young lady answered and said, "Oh yeah," when I reminded her of what I needed and then she put me on hold. After 6 minutes on hold she got back to me, after calling the factory, to tell me that the gasket kit was on back order. She did inform me though that the gasket material was available for $7.00 per foot. This is about twice the per foot price from online sources. I have been into the store twice before and they were very willing to sell me a new stove but after this experience I would question their commitment to customer service. read more

Just have to share my great experience with Northwest Hearth & Home. From the first visit, I was impressed by their sales staff and amazing selection. They were so helpful and actually listened to my preferences. Not only did I feel that they really cared about finding the right fireplace for my home, they invested themselves into the process rather than just trying to sell me something. I definitely recommend them. read more

The gasket came loose from our wood stove door. I removed the door and took it in for repair. I was charged $80.01. I took the door home and reinstalled it after letting it dry, as directed. The gasket fell right off. I did not bump or even otherwise touch the gasket. We heat with wood. I was obliged to buy a new door. I never got my $80.01 back. Then I read Rena's and Kelly's review(s). Absolutely! That guy's a creep. read more

I love this store. The customer service is so nice and they always do anything they can to help out, even with prices sometimes. It's above and beyond the usual. It's beautiful inside too, large showrooms with a lot of displays and gift products. The way the store is laid out in the showrooms is beautiful too. I've been in contact with these people on more than one occasion and they are my first choice in this area. read more

BEWARE !!!! The owner "Dave " is a real piece of $@#@ ! Very unprofessional ! I was quoted between $2,900 and $3,100 for a woodstove and install. I wanted to have a site check to narrow down the install cost but they wouldnt do it. It only took them 35 minutes to do the install . When i questioned Dave on why it was at the high end of the quote he told me it was because they had to bring out an extra guy and money for travel time. I was never informed on any of this.When I questioned him I was told that I either write him a check or he would tear out the woodstove and leave a hole in my roof ! ! Even before they knew how long the install would take they magically already had the bill printed out for the high estimate. They seem to think that they can charge for anything as long as they dont go over the high estimate ammount. There are many other places to purchase a woodstove. Im surprised they didnt charge me $50 bucks for a cloudy day fee !!!!! BEWARE OF DAVE !!!!!! I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE ! read more

Northwest Hearth & Home (owned by Dave & Patty Cloninger) is a business you definitely want to stay away from. Dave is also the installer of any wood stove you purchase with them. After our initial install we noticed many issues with our wood stove. Damage to the enamel, the front door would not seal properly and the install of the outgoing pipe from the stove to the outside was not installed to manufacturer's code resulting in smoke roll out into our home. When we informed Dave of the many issues he called us petty and he insisted that there was nothing wrong with the install. We finally had to go to the manufacturer of the wood stove (Hearthstone) in order to get some help. Even then, Dave came into our home with an attitude of he was right and we were wrong. When he asked my husband " what do you want me to do" my husband asked him to raise the pipe to meet the manufacture'rs install requirements. Dave's response was, " If that's what you want me to do I'll do it but you have to install the stove yourself and sign a disclaimer absolving me of any issues that might occur as a result of the change". Really? You want the customer to fix YOUR mistake AND sign a waiver that absolves you the Dealer of any wrong doing? I DON"T THINK SO! Take our advice and stay away from Northwest Hearth & Home or you'll get burned just like we did. read more

After three attempts to get an appointment to have my gas fireplace insert serviced I finally got a hold of someone at NW Heath & Home. The first two times someone was going to call me back and never did. Now I wish I hadn't got a hold of them.on the third try. The insert had not been serviced in many yeas and I was told they would service it and clean it for $149 plus tax. Sounded reasonable since that is just under what it cost to have a furnace serviced and athe furnace service is far more involved. However, little did I expect that all their service consisted of was taking the glass off and cleaning it, and not doing a very god job at that, and turning it on to see if the fireplace pilot and burner worked. About 15-20 minutes total time. Oh, and the service guy went up on the roof to check the flue for leaks as I mentioned I heard drops of water when it rained. Well after they left I cleaned the cobwebs of from all around the fireplace and had to clean the old dust out of the grill work . Also had to clean up the brick in front of the fireplace as it apparently caught any dust and debris they tried to pick up. And, yes I knew the fireplace worked before they came. I thought at least the would check the gas lines, maybe some sort of check for efficiency and maybe do a more thorough cleaning. In addition to the dust and dirt I will need to clean the smudges off the glass and brass trim . Called them and was told they would talk to the guys that did the service.. Said that was fine but don't send them back as I will finish the cleaning job myself. A $162 lesson (withtax) on who not to call! read more

Beware of the " Yes I can do that!" We love our fireplace but when it came to the stonework and tank installation it is shoddy work. This guy is not a stone mason and cannot do it properly. Did it too fast, didn't care what went where and I do not believe he even stood back and looked at it.. If he had it would of triggered.. "Oh the top is sloping to the middle and OH there is one white rock in with a bunch of tan and brown rocks and OH the front doors don't open because of the hearth! And Oh there are all thin stones on the left and thick stones on the right!" We have had 2 stone mason's come and they could not believe it! Also professional stone masons don't charge near what this guy did which was 53% more! So we called to have the propane company come and fill the tank ..WELL they won't fill it, it was not done with the right code which is 10' from the fireplace vent and 5' from a window and OH there is a house vent it is sitting in front of which is a no no!!! So had to have another guy come out and OH the flex pipe which he uses from the fireplace to the outside to connect with the propane tank is not suppose to be used outside, it is suppose to be hard piped per code!! This guy does not know what he is doing. BUT he does it anyways! So we spent all this $ and can't use the fireplace because no one will fill the propane tank because it is unsafely installed and not to code! But don't dare try to talk to him about it and work it out he will put a lien on your house! Do I want him back to fix this?? Absolutely not! Customer service is the worst and threats are all he does! Hopefully people read this and steer clear! It is a wonder he is still in business. It's sad it took 3 different people to clean up this mess! Hooray for other people who are honest and give a rip about what they do. It makes guys like this look soooo bad! read more