I deeply considered gatekeeping this place, but I realize that if more people visited Hothouse Spa,…read morethen the world would be a better place one person at a time. It's my first spa experience, and I couldn't be more pleased! Loved the cleanliness, strength of the jets, and the serene ambiance. I have a sensitive nose, but it was never triggered. Usually I'm nervous to go barefoot but I felt comfortable enough not to. Excellent attentiveness from Bea as well. Looking forward to visiting again!

This place has switched to a private rental-only business model and I AM HERE FOR IT! It was so, so…read moreamazing having the entire space (comprising a tiled hot tub, eucalyptus/lavender steam room, sauna, cold plunge shower area and relaxation area) to ourselves. Words cannot describe how amazing it is to be able to do numerous hydrotherapy circuits at our own pace, choose if we want to chat or to embrace silence, and rest comfortably in the relaxation area without worrying about having to scramble for a particular station before someone else grabs it. Skylar who manages the facility is an absolutely wonderful human as well. The place was immaculately clean when we went, and had an incredible 90mins of pure relaxation without worrying about squeezing in a small space with others or catching germs in a public facility. 10/10 would recommend and we will be back!

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

Great product and great customer service. We bought a new hot tub here a few months ago and…read moreeverything went smoothly and above our expectations. The owners are very nice and helpful.

Our hot tub was having electrical problems so the tech,(Mike), came to our house and quickly fixed…read morethe problem. He was very knowledgeable and was willing to go the extra distance to figure out the issue. Thanks Mike!

We've been using Neptune Pool and Spa for about six months, and our spa has never looked or felt…read morebetter. The water stays perfectly clean and balanced, and they're always on top of maintenance and chemical adjustments. When our heater started acting up, their technician arrived the same day and got it running again quickly. Friendly, professional, and truly reliable -- highly recommend their service to anyone who wants worry-free spa care!

Steve (owner) and his team have been a HUGE help in completing a spa repair another well known pool…read morerepair company had been failing at for years. Our jets- previously told by aforementioned other company would need to have concrete torn up to access - work perfectly after a short VERY affordable visit. He's also working with us on pool repairs that the same other company tried to severely mishandle before our maintenance person finally realized Neptune's service and expertise is the only company we can trust to get the job done properly, on time and at a fair price. We're grateful to have found a great team to ensure our community pool and spa are working well and we can enjoy them all season.

Loved my experience here! The facility is clean, beautiful, and incredibly relaxing. The staff was…read morefriendly, helpful, and made us feel welcome from the moment we arrived. My friends and I ended up spending the entire day enjoying the atmosphere and amenities. The cafeteria was an unexpected highlight, the food was absolutely delicious. I also highly recommend the Aroma Body Scrub; it was one of the best treatments I've had. Overall, a wonderful experience, and I can't wait to come back!

I used to love coming here to relax and would visit once or twice a week when it was newer, but…read moreit's really sad that I can't do that anymore. The male visitors have turned this Korean spa into a bathhouse. You cant sit in the steam room, sauna, or hot tubs, and rest because the visitors are touching themselves and each other in there. I've tried to give it a few chances recently but this has happened the whole time during my last few visits. I thought maybe if I could visit on different times or days I could find a time to relax, but unfortunately it seems this goes on all day. There are a lot of signs saying there shouldnt be any sexual contact, but they don't seem to do anything. The only safe place for the men who want to relax is the coed saunas because you have to wear clothes and women share the area with men. As a Korean, I am just so disappointed that I can't use this Korean Spa for it's intended purposes. There are bathhouses in Seattle for these things, why can't these guys go there?

Spa had service issue in less than 1 year of use. Dealer unable to service for a week, and was…read morecharged "warranty co-pay" to get a technician. That's some classic BS

Don and Val sold us our first hot tub. Now, on our third. Had to have the jet pump replaced. It…read moretook 3 weeks to get an appointment and another 3 weeks for the part. When the tech arrived at 125 an hour. Stayed for 2 hours. It took him a quarter of that time to set up ( wood block & tarp, tool box , then the part, then an extension cord then to return a filter to truck that I did not order. Needed a heat gun... Upon completion of the job, the tech did not replace the door correctly(missing screws), and the pannel was not flush. ... The standards appear to be different between the showroom and service center. I don't mind paying for quality service. This was not .

I had a great experience buying my hot tub from Olympic Hot Tub in Issaquah. Kimberly was my…read moresalesperson (now works out of Woodinville) and she was great. Not pushy, great follow up, great communication. The team that delivers and sets up the tub was amazing. They even came back to my house and moved the hut tub for a second time at no charge. They set it up, showed me how to use it. They clearly go out of their way to give you a white glove experience from start to finish which makes sense when you consider hot tubs are a big purchase. Regarding salt water vs. non salt water, if you go online or go talk to a bunch of hot tub sales people, you won't know what to think or who to believe. I'll share my 2 cents having owned my salt water hot tub for a month. My two cents, get a saltwater tub. Unlike a non-saltwater system, I don't need to regularly test the water and add Chlorine accordingly. Instead, I use a test strip and if the Chlorine level is low, I just push a button on the hot tub and it adjusts to the perfect Chlorine level. If a bunch of people use the hot tub over the weekend, I just push a button and it adjusts to the perfect level. My tub is always at the perfect level, never too little or too much Chlorine. I'm slightly oversimplifying but not by much. It's a simple and easy system to use. And the salt water is good on my skin. It's well worth the added expense IMHO.

It took over a month of waiting, a couple phone calls in to customer service, and an email for…read moreOlympic to schedule the work in coming back out with the new pump for my hot tub. Finally, it got fixed. I'm looking forward to them having better phone customer service once they are fully staffed. They have great ratings, and hope the rocky start will soon be behind us.

Only good thing about Olympic Hot Tub is Marshall in Tacoma…read more Cracked panels on hot tub and missing parts upon a 3 week late delivery!! We have had terrible communication with Olympic Hot Tubs many departments etc. customers service, scheduling, the actual delivery company, a technician department, water scheduling department. They just blame the other department and pass us along. Initial 2 week shipping delay, with ZERO communication from Olympic we called frustrated. They said it would be here the following week, it was, with still terrible communication poor scheduling but it arrived BROKEN has a crack in the front panel and missing parts. We cant use it while we wait for them to bring the parts. Again they scheduled us for someone to come out and bring the parts. NO SHOW NO CALL. some department dropped the ball again! We are still looking at our empty broken hot tub. We are still struggling with Olympic Hot Tub's lack of concern and lack of communication.

Marshall from Olympic Hot Tub in Tacoma is the man you want. His buddy Tab Birdsell is also great…read more I want to start off by saying Marshall was super patient and answered all my questions. I was between jacuzzi and Hot Spring tubs and Marshall was great with making sure I got the best deal and quality tub for my needs. As a seasoned combat vet my body has some issues with it and he made it easy to decide what was going to take care of my body over the long haul. He got me a reasonable price and was able to sweeten it up with a cover lifter and took care of the delivery fee for me. I know this wasn't a typical sale, but I do appreciate the honesty, integrity, and patience Marshall showed me. I'm super stoked on the team that will be taking care of my tub in the future. Delivery was easy as it gets, they were a good team. I had some weird anomaly within the hot tub control panel at first based off previous model of the Hot Spring Relay, but the new 2025 model is slightly different and ended up being perfectly fine. I honestly found my experience to have been smooth, quick, and reliable. I look forward to owning and using my new Hot Spring Relay for the next 20-30 years. Thanks Marshall and I appreciate the Olympic Hot Tub Team.