I've been using Poco solar energy for over 15 years and never once have had a bad experience. I like that they have a long time technicians who shut down and turn on your system during the seasons. Darwin for the longest time was my tech and had such a great time talking to him. His expertise was really wonderful. Darwin retired and replaced with such a friendly knowledgeable person. It is Poco's credit that they were able to replace Darwin with Ed. Ed had big shoes to fill and did it seamlessly. Really appreciate the quality technicians that Poco hires. It isn't cheap, but it is worth it. And the talent definitely justifies the price. Thank you Poco for caring about your customers and offering that small discount for the combo winter/summer rate. read more

Poco Solar Energy - My pool is heated with Poco solar. So happy with my Choice of selecting solar to heat my pool during the summer. - Solar Installation Near Me - Santa Clara, California

Poco installed our system a number of years ago and we had a first issue a few weeks ago. They were quick to come out, issue was covered by warranty, part came fast, and they were back out without me having to followup. It was a great experience read more

1 star for poor communication. We contacted them Tuesday morning to ask for help with our malfunctioning solar system. The woman I spoke with said someone would be in touch to schedule a visit, but I never heard back from anyone. Still nothing by the end of the week, so it seemed like they just blew it off. So, much to my surprise, I got an automated email 'confirmation' this morning (Saturday) saying that Poco is sending a tech out Monday morning despite no verification that we even still need service. I responded to their email to cancel and left a message with their 'virtual assistant'. They made a very bad impression of how they do business, thinking they can just arbitrarily 'schedule' themselves to show up without actually coordinating with the homeowner. Given the other reviews also mentioning this sort of behavior, I would definitely think twice about using them. read more

Poco Solar removed and reinstalled our solar system for a roof replacement. They also troubleshot and got our proprietary batteries working when other companies wouldn't touch it. Our solar installer went bankrupt. They did a great job and we would hire them again in the future. read more

Once again an excellent service call by Eddie. Poco Solar has always provided excellent service post install, honors the warranty with no excuses, since 2018.My experience with them has always been positive. Eddie is very knowledgeable on the workings of the pool system, pool solar system and then some, always and easily solves any problems and gives great advice. Thanks again Eddie and the team at Poco Solar. read more

TL;DR: -2 starts for crappy communication. They changed my appointment time without telling me and never responded to any of my emails. Long version: When I initially reached out about a leak in my solar (installed by a different company), they responded quickly with their availability. I responded and said that would work for me. After several days I never heard back, so emailed them asking if I was all set. They never responded, but I received an automated email confirming my appointment for 6/24. On 6/19 I wasn't home, but my nanny texted me saying that someone was on the roof, and it looked like they were a professional wearing a uniform. A few hours later I received an auto text asking me to review my service with poco solar. I again emailed them asking if they had serviced my system and what was completed, as my appointment was not for several more days. When I got home, I found a paper in my mailbox describing the work they had completed. I couldn't read the handwriting in full, but got the gist that something had been repaired and the system was functional. They again never responded to my email, but I received an automated invoice the next day. read more

Balvino and Robert of POCO (pictured) came to replace one of my aging Pool Heating Solar Panels the other day, and these two guys are fearless. Working on the roof of a two story building was like nothing to them, and they wasted no time in getting the job done. These two guys were friendly and displayed an expertise their craft. These guys are the best. read more

Poco Solar Energy - Balvino and Robert working on the roof! - Solar Installation Near Me - Santa Clara, California

Like another reviewer here, we hired Poco to install our solar pool heater over almost 20 years ago. It worked great till 14 years in and it sprung a leak, just under their 15 years warranty. They came out and fixed it. Two years later (2022), it leaks again and I have to spend some time calling them before they sent someone out to look at it. The tech patched the leak, but then he removed the automatic valve that they (Poco) installed with the solar pool heater, because he could not figure out how it worked. I was not there and did not realized he did that till later when I found my temperature control was not working. I sent them an email complaining about it and I got complete silence. Stay away from these guys. read more

Poco solar has been around for decades. We used them to install Fafco panels over 20 years ago and our experience was terrible then. Now 20 something years later we had to use them as the only local Fafco installer in the Bay Area. This experience was also terrible. They quoted fully new panels, straps and pipes. The installed my old straps and pipes and damaged our mounting system so significantly we had to have it replaced. Summer finds leaks and now they state the did not install the pipes that are leaking. I indicate, we order new pipes and fittings. Jonathan is not accepting any responsibility by Poco. If you can use another firm, we strongly suggest you do so. read more

When we purchased our house 17 years ago, it came with a Poco Solar solar thermal system to heat our pool. Over the years, we found Poco Solar's maintenance and service to be excellent. In 2020, after losing our home in the CZU Lightning Complex fire, we had Poco Solar replace the solar thermal system. And because solar panels are required on all new home builds, it was an educated and easy decision to have Poco install a solar photovoltaic system too with an LG battery and 20 panels. Both of these systems were installed in late 2023. We have found all of the equipment to be highly functional and reliable. We initially had a faulty battery, but once the problem was identified, Poco Solar quickly replaced it and we've never had another problem. After almost a year of solar power use, we decided to add four more solar panels and Poco worked with us to jointly determine the most aesthetic layout. Their customer service and technical response has always been prompt, efficient and professional. We live in the mountains and experience frequent power outages, so love having reliable solar energy to provide continuous power. We also benefit from the SolarEdge program Poco provides to track solar production, battery level and energy consumption. We are very satisfied customers and would highly recommend using Poco Solar for all your solar needs. read more

I called 6 times before I received a call back about my Solar that is leaking. Today is May 24, and their first available service appointment is September 2. It takes over 3 months before someone can address the problem with their system that they installed??? What a joke. I will never refer them to anyone. read more

We had Poco Solar install both electric and pool solar, and they were very professional, friendly, easy to work with, and a week ahead of time on the install. However, while installation was completed on March 15th, they didn't actually schedule the city inspection with Burlingame until July, and we still haven't finished that process yet. While Burlingame has been a bit frustrating in terms of not being clear what they want, I feel this would have all been a lot simpler if the inspection was a few weeks or so after installation was complete instead of 3-4 months later. It feels a bit like POCO solar forgot about our residence once installation was completed, but otherwise the process/staff have all been smooth, and they were the only company we could find that did pool + electric solar. read more

Great business...good people... we got lost in the Covid shuffle....but they did their best to do right....

Poco must do something right!!! And I will use the company in the future for sure. I moved into a house that have solar already installed and freak out by the fact that the original company that install the system is already out of the business. Research and reach out to Poco thru their site. Jonathan made my day and entire holidays!!! It is clearly that the system is not installed by them and I might not use their service yet. But Jonathan reach out to me and follow up to make sure my current system is working properly and called me. I repeat, called! You don't get that kind of service everyday for sure. I think that is why the company is still around today and that must be something. Not like any other aggressive solar company that will try to upsell you left and right, but if first impression is important to you, look no further!!! read more

We have had Poco Solar come to our house multiple times to repair our solar system for our pool that they installed years ago. They have been prompt and their charges reasonable read more

BEWARE!!! This company is a FRAUD, terrible customer service, supplies poor products, and does NOT honor warranty! I had 8 Fafco Sunsaver pool solar panels installed. They were properly maintained and drained but within 2 years they started cracking and leaking. Total cost was about $9000. I called Poco Solor, who originally installed the system, to come out to replace some panels. A man named Darwin Harris showed up and told me it was normal that the panels were broken and leaking and we needed to replace the panels. (PLEASE look at attached PHOTOS to see estimate) I asked Darwin and called Poco about the "12 year warranty" that was written in my original proposal; and they both said call the manufacturer. So I called Fafco and they said no, Poco should handle that, call them back. They insisted they were not under warranty and blew me off! I ended up paying $3853 to replace the panels with no warranty because I wanted a warm pool. I later looked at my proposal and saw that Darwin used a shady sales tactic. He essentially HID the 12 year warranty by stapling and clipping his business card OVER the top of the writing stating, "includes 12 year manuf warranty" in the top right corner of the proposal. PLEASE LOOK AT MY PHOTO EVIDENCE!!! They scammed me and took my money! No refund, just a middle finger in my face and have a nice day! DO NOT USE THIS SHADY COMPANY or Fafco products!!! 100% CROOKS and should be put out of business. UPDATE: It gets better! Most my new panels are leaking AGAIN! And they still want to charge me to fix it! For $14k I got 4 years of good use out of these panels. They now sit useless and I have switched to heating with propane! Such a sad story! PATHETIC company! read more

Poco Solar Energy - This how he originally presented the proposal before I ripped off his business card that revealed the "warranty info". - Solar Installation Near Me - Santa Clara, California

Service provided is top notch. Eddie came promptly & completed our service in a timely manner & he was very polite & friendly. Awesome

Poco installed solar pool water heating panel for me, about 10 years ago, which was well done and it has been working nicely for the last 10 years. Recently two of the panels showed some sign of leakage so I called Poco for repair. They quickly scheduled a service visit and the gentlemen (sorry I did not write the name of the worker, maybe Eric?) told me that the work is still under warranty. He helped to make a request to the original manufacture, Fafco, for free replacement. That is what I call truly reliable workmanship! read more

I have been a Poco Solar customer for over 22 years now. They installed the solar panels that heat my pool. They come and inspect the system twice a year. Once in the spring to start up and heat the pool for the summer and at the end of October to shut down for the winter months. Over those 22 years I replaced 2 panels 3 or 4 years ago. They did my spring start up today and everything was working well and ready for another summer with a warm pool. I have always been pleased with the service from the San Jose Poco Solar office. read more

Didn't even make it to getting any service from these people. They told me it was $128 for the first 15 minutes! and then $38 for every 15 minutes after that. Not to mention that the receptionist was rude and unhelpful.... You've got to be joking. read more

Celine is the rudest, short tempered, impatient person I have ever spoken to. I don't know why this company has her as the customer scheduling coordinator. She has absolutely no customer service skills whatsoever. read more

I wish I could recommend these guys but I can't. We spent about $5500 on a solar heating system for our pool five years ago. It works fine. The pool gets pretty warm. However we have had some problems. The control board burned out and it cost me a few hundred dollars for them to fix. I assume something like this would be covered under warranty. Not with this company. They also charge an exorbitant amount for the technicians time to come out and visit. Just recently we had a visible leak on our roof from one of the PVC pipes. The technician Mike, Who is a really nice guy and pretty knowledgeable was able to fix it pretty quickly. That cost $184... I would look elsewhere. read more

Installation was smooth, but needed service several years later was EXTREMELY SLOW. Customer service is painfully slow and non-responsive.

Nothing lower than one star? These guys are great at selling and starting service. Their service man, Darwin , is excellent. But, today I noticed water leaking from my roof. It took 3 hours to get a call back. The earliest time I can get a repair man is two weeks. Poco puts old customers to the end of the line. It is mid-summer. We are disabled and need the pool to be heated. I have had a similar experience with Poco in the past. read more

We had Poco Solar install both PV solar and pool solar a few years back. When there have been maintenance issues with the pool solar, they have come out and fixed them under warranty. read more

Poco Solar put a small system on my roof, and it was painless from start to finish- they dealt with PGE, the City building inspectors and getting my Solar Edge app set up so that I can monitor my usage. They even put in some additional smoke/CO2 detectors in my bedroom (City of Mountain View inspectors check your house, if you agree, and then make you put in more detectors if there aren't enough). When I asked, they painted the conduit on the roof brown so it would blend with the roof shingles. As a bonus, they give you an extended inverter warranty at no extra cost. read more

I had a solar panels installed for my home electricity and for heating my pool. The installation was done in the winter of 2009 so I had to wait until the spring of 2010 to really begin seeing the benefits. Two of the reasons that I chose Poco Solar were: 1) They handled both the home and the pool while the other vendors were going to sub-contract the pool portion of the job. I really wanted to hold one company accountable without finger-pointing, so the fact that Poco Solar did both was important for me. 2) Their integrity during the bidding process. I had a defective roof that needed to be replaced. While I was aware of the issue, I decided not to say anything to the solar vendors. I was aware of this as it was pretty obvious, just by looking at the roof and definitely obvious if you walked on it. We discovered the problem when we had a leak in the roof and discovered that the roofing company had been subject of a class action lawsuit. Every vendor, except Poco Solar was going to place the solar panels right over the defective roof. The Poco sales rep said we need to replace the roof first. While I did have some issues getting the pool portion of the system working well, every time that I called, the customer support people were friendly friendly and came out to make sure that the settings were correct and that the pool temperature was calibrated correctly. Bottom-Line I am saving a ton on the home electricity and my pay-back point is ahead of the 5 years that the Poco Sales Rep estimated as I am on track for about 3.5 to 4 year payback. The pool portion is working pretty much as they said it would. It is not heating the pool as much as I really would want, but I was cautioned about the shade on my roof and the amount of panels that were installed. IT definitely significantly reduces the initial "cold-shock" so I am basically pleased. read more

Poco was eager to get my money to install PV system and pool solar. During installation, they Installed a broken PV panel instead of getting a new one to install and didn't even tell me. It was replaced after a couple of weeks. The pool solar was installed but left unplugged so water rushed out when the system was turned on. The installed inverter no longer works with my iPhone and Poco will not fix. And to boot, the final invoice was over charging me by about $1,100. Any problems or issues they agreed to fix if I bought their system. However, now they won't answer my phone calls or emails. read more

I am very disappointed with Poco Solar Energy. They gladly took my money when I installed my Pool Heating Solar System several years back. Now when I call them for service they NEVER answer the phone. All I get is a voicemail saying leave a message and they will call back. But they never do after over 15 calls, not one call back. Be careful here , buyer beware, are they going to service you after the install. The System they installed is a FAFCO system. I called FAFCO and they were no help. I asked for another authorized dealer and the FAFCO Rep Richard said Poco Solar was the only one in my area San Mateo/San Jose and they had NO Control over Dealers actions or level of service. Now the leaking water from the FAFCO system is rusting out my rain gutters and downspouts causing thousands of dollars in DAMAGE. Stay away from Poco Solar 408-970-0680/fake peninsula # 650-324-0680 located 3345 Keller St, Santa Clara, CA 95054 read more

Terrible customer service. This is the third time we needed service for a system that was installed in August 2013. It is impossible to get someone to talk to or schedule a service appointment. Last year I had left multiple messages and sent emails to try and get assistance on disabling the system over the phone and to get someone to come and fix the leak. Now we have another leak. I left a message last week and today received a call back that they will send a technician out only in 10 days. Doesn't make sense to be serviced more than 2 weeks after you find a leak on your roof. I would not have chosen this company for installation and service had I known this is the way they treat and service their clients. Not recommended at all. read more

I've been a Poco customer for almost 20 years. They installed both pool and electrical solar in our home. Had recent issue with solar not generating power and their tech quickly identified problem and resolved issue. Coincidentally, had issue with pool. Tech took the time to troubleshoot the problem, even though it was not his issue. That type of service is why I've been their customer for so long. read more

Poco Solar is amazing, always ready to help with whatever we need, from Installation, to moving panels or mats to a simple service. The team is friendly and courteous, always super accommodating, they always make sure you are happy and everything is neat and tidy when they leave. Can't say a single negative thing, they're awesome! read more

Excellent company from the start! Interviewed with a handful of Solar Companies and by far POCO SOLAR outweighed the competition, YES by far! Solar has been a huge decision for our family to make but going through all the options and companies out there, financial, types of panels etc... can get really confusing. POCO was very informative and knowlegable. They explained and made the whole process easy.... The installation crew was very professional and timely. The entire experiece has been nothing but positive!!! AND NOT TO MENTION when my first bill came in it was an enormous savings and made me want to tell everyone how great SOLAR is and I don't think it would have been as great without having POCO as my Solar company. read more

These guys do excellent work, they have installed pool solar for one of our homes and were beyond professional. Their work is is clean and on time specially for tile roofs. We will defiantly use and refer them again!! read more

We got solar from Poco solar in 2012. We have had problems for years and they do not follow up. PG&E reports to us that the system works sporadically at best. Beg them to come out and see what is up. Emails and calls are unanswered. A complete waste of money. Go with another company. read more

Their customer service is very poor. We recently had an issue with communication between our solar panels and our Sunpower app, all of which Poco installed. After phoning Sunpower support, they advised me that I would have to contact the installer, Poco. It's difficult to speak with the right person when you phone, and when leaving messages, they don't return calls in a timely manner. After multiple calls and a promise to come out, I finally paid Netgear $90 to fix the problem for me over the phone. read more

I was a fairly early adoptor of solar electric for my house, and had Poco Solar install rooftop solar electric panels on my house about two and a half years ago. I'm a research physicist and understand quite well how these things are supposed to work, and also picked up some good tips when I had several companies out to bid the job. Poco offered a good price and warranty, but without my intervention and knowledge, the system would have been far less satisfactory. I had panels installed on two different roof sections facing SW and SE. They intended to put a single inverter in for both sets of panels, which is a big no-no. If different panels receive different sun exposure, the efficiency falls to the level of the least well-lit panel. Putting separate inverters on the two roof sections solves the problem, and the system has worked beautifully since installation. My electricity consumption from the grid is reduced by 60% and the bill is reduced by 85+%. This is a 3.5 kW system on a two story house with pool. The pool pump takes a lot of electricity, and that makes me an especially good candidate to save money with solar -- since my electric bill had a high price for high consumption. Now all of my consumption is at the low baseline rate. We also make a point to use household electricity off-peak, which helps save even more with time-of-use metering which is included with the installation of the system. The installation workmanship is so-so. The panels are not beautifully straight, which is disappointing, but has no effect on their operation. Just a pride in workmanship issue. Overall, very happy I got solar, and very happy I knew enough about it to oversee its design and installation. On their own, Poco would not have done this job quite right. The sales person was very friendly, and took my design advice without problems. Pleasant to deal with. read more

Poco Solar is the best. We have been customers for at least 15 years when they installed solar panels to heat our pool. Twice a year Darwin comes out, always cheerful and professional. He arrives on time, lets us know how the system is working, advises as to any repairs, why and the cost (very few over the last 15 years). We recently had a new roof installed, and decided to get a new more efficient system. Poco Solar gave a fair proposal and install went fast and professionally. We are and have been very happy with Poco Solar read more

When my husband turned on the solar to heat our daughter's pool, water came pouring off of the roof. I just called Poco Solar and Celene gave me an appointment for June 13th. That's almost 3 weeks from today! I had expected better customer service from Poco Solar. I will update this review after the technician comes to make the repair, but I'm afraid that you'll have to wait for 3 weeks before reading it! read more

I had bought Falco solar pool hot water panels, 8 years from Pico solar. Two of them started to leak so I took some pictures of the leaksneR the header and the staff at Poco sent the pictures to the original manufacture Falco. And they help me get two new panels under warranty. Thanks read more