I think this is number one company in north Virginia I…read morechanged my house AC Two units they did amazing job Wonderful people high quality service very knowledgeable and very respectful to the customer to keep them satisfied Iam glad to did business with them. Thanks

Called Residential Express for a full-system replacement quote in October. Was pleased with the…read moreexperience, which simply involved taking measurements and asking what changes I might want with the setup--much better than the high-pressure sales pitch from the bigger companies in the area. We pushed off the replacement thinking our unit would survive one more winter, but of course of furnace went out unexpectedly in the middle of the night during one of the coldest stints of the season. Called Residential Express the following morning, they pulled up my quote from 4 months prior, verified the price hadn't changed and were able to schedule me for a full HVAC replacement the next day. Freddie and Flavian arrived on time and were very professional moving through our house and working in our backyard and utility closet. They explained any changes they needed to make, went over the new setup and recommended service intervals, and hauled all of the old equipment away, leaving our house looking better than when they arrived. Very happy with our experience with Residential Express and wouldn't hesitate to use them again.

I reached out to 495 HVAC at 5am in the morning after realizing my HVAC wasn't working on one of…read morethe hottest days of the year. Lupe reached out to me as soon as he arrived in the office (730am) and showed up at my house at 8am. The weather was predicted to be over 100 degrees all week, so it was urgent I got the HVAC fixed. Lupe was very timely, respectful, and knowledgeable. He explained what he was doing and what needed to be fixed and he was able to fix the issue on the spot. I was so worried about not having AC during this very hot week, but 495 HVAC helped me out in a pinch. Thank you, Lupe!

Pretty good company. I do some small work myself, but when something more serious is needed or HVAC…read moreunit needs to be replaced I call them. They just installed new furnace at my house and I was pleasantly surprised that they redid duct work around furnace for the HVAC unit to work more efficiently. Very reasonably priced.

Jan was efficient & friendly while taking equipment measurements for my new HVAC system to be…read moreinstalled in a few days. He answered my questions & provided insight & details that were much appreciated.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

McMurray was able to repair our AC unit same-day when it broke on a hot day. He explained the…read moreproblem, what he did to fix it, and made recommendations for future changes to make our system more efficient. He also brought treats for our cat!

Maaaannnn these cats came through in a pinch. My air went out yesterday and I was scrambling to get…read morea tech from other places. Everybody else kept talking about they cant get to me to next week. In thos heat? Are you serious? McMurray came right through. They got my system up and running. I may need to do some.additional stuff but atleast im not sitting in 90 degree plus house. Thanks a lot. And ill hit yall in the future.

Meade's went above and beyond for us when our AC went out. The owner was in contact with us letting…read moreus know that they would get to our home before the end of the business day. Their technician, Mason, showed up an hour earlier than he said he would. He knew what the problem was just by me describing the noise the unit was making. He had it fixed within an hour walking me through what was broken and how he was going to fix it. He also gave a great deal of information of proactive maintenance of the HVAC system. He was kind and professional. Overall great experience with this company, I would highly recommend.

Mason did a great HVAC diagnosis job for my house. He is knowledgeable, good communication and…read morebeing great value to home owners.

Ernesto came out same day to take a look at our 40 year old furnace. He said that while he could…read morefix what was currently wrong he could not guarantee how long it would continue working. He went through different options for repairing or replacing. We decided to go ahead and replace it his price was the same as other quotes we got but he was able to get us a different brand that was significantly cheaper than his competitors and gave one year free labor and there was a 10 year warranty on parts. His crew came the next day and got us taken care of. We also used him to remove and cap off the gas line that was going to our stove as we decided to switch to an induction stove.

Excellent first visit--quickly diagnosed the issue and presented multiple options without any…read morepressure to upsell or overcharge. Fortunately, the first solution he suggested worked perfectly and helped extend the life of my system. A refreshing contrast to the last company I dealt with, who offered no alternatives and insisted the entire system needed replacing.

I'm updating my review to cover my experience having FH Furr replace an existing HVAC system in my…read moreDistrict of Columbia condo. This review focuses on the installation team's workmanship, issues encountered, and the company's responses--or lack thereof--when addressing these problems. Generally, their technicians have been helpful, which is why I rated them two stars; however, service quality varies depending on who you get. The main concern lies with the quality of installation. I chose FH Furr to install a new unit in January 2025, after sales representative Mike Miyasato quoted me and assured all work would meet code and FH Furr standards. They even provided a "Guarantee" certificate outlining warranties, and an install manager (whose name I don't know) assessed the project and confirmed the quote--which, in hindsight, was likely for a unit larger than necessary for my space. That mistake was partly mine, but not the focus here. The installation team, led by Xuan Pham, completed the job in one day but left my bathroom--the only one in the condo and where the air handler is located--in a messy state. It seemed they made no effort to clean up debris or drywall dust. While I don't have a photo of the initial mess, photos attached show what they left behind in the ceiling. I had to clean up myself so my pregnant wife and I could use the bathroom. The next day, contractor Robert "Lee" Cramer handled the drywall and painting but left a large hole near the return vent and failed to paint the ceiling, as seen in attached photo. He said his task was only to "prepare for paint," even though the invoice included both drywall and painting. I ended up buying supplies and painting the ceiling myself. About a month after installation, in late February 2025, another problem arose that required technician Kevin Pineda's assistance. According to the invoice, he found the disconnect wasn't fully inserted, preventing the outdoor unit from running. Once fixed, the system worked properly. By May 2025, as the weather warmed, condensate from the unit exposed further installation flaws: the drain pan leaked because it wasn't properly leveled and lacked a float switch. Both issues are documented in the invoice excerpt shown in attached photo. I later learned a float switch is required by code and standard practice when installing a unit above living spaces. To prevent damage, I set out a bowl to catch leaks and requested service. Technician James 'Ruffin' Price diagnosed the issue and escalated it to management. I was told repairs would come quickly. Documentation of these findings is in photos attached. Soon, an install team member returned and insisted the drain pan was fine, dismissing the prior technician's concerns. On June 6, 2025 contractor Mihaita Morovan repaired and painted the damaged drywall (photo attached). Unfortunately, the problems didn't stop there. Less than a month later, as summer temperatures increased, the unit began leaking heavily again, resulting in multiple wet spots and visible mold growth on the ceiling. It took several calls--and even a legal threat--to finally get a response. Technician Thomas Edwards came out, listened to my concerns, properly fixed the drain pan, and wrote up a detailed report while promising to escalate the issue at their quality control meeting. His documentation and related photos are attached. Within weeks, another contractor repainted the water-damaged ceiling but didn't remove all the ruined drywall, so paint soon peeled and chipped. I eventually completed the repairs myself and am relieved the unit has caused no further harm to my condo. Overall, this experience did not match the warranties and guarantees FH Furr promised. The countless hours spent contacting the company and missing work for technician visits hurt my family financially. This ordeal has left me unwilling to use their Gold Preferred Partner Plan for maintenance, even though it was part of my contract. At this point, I want nothing more to do with FH Furr, and I cannot recommend their services.

So, I first want to start off by saying that every single technician/expert that has provided…read moreservice to us has been FANTASTIC! Fullstop. This review is based on recent experiences with customer service representatives/admin folks. So it was during calls to the main number, and we reside in Virginia. We recently had a very expensive repair for a hot water heater that severely damaged our circuit breaker box. So the techs came out, did their thing and were phenomenal. However, in order for us to submit the repairs for reimbursement with our home warranty company, we require an itemized invoice. As per the egregiously rude phone reps we have encountered, there is a company policy against itemized invoices. Like, WHAT!?! I have never experienced anything like it in the history of working with service providers. There is always an itemized invoice. However, that in itself is not the issue. First, my spouse spoke to someone who said that it is only possible to obtain by escalating to a manager. So we waited and attempted to follow-up. Each time after we both tried to follow-up, we encountered some of the rudest, most unprofessional individuals on the line. Not to mention, AGAIN, how does it make sense that you are doing work of this magnitude and cannot produce an invoice that breaks down parts and labor!?! I am certain that this isn't the first time in history that the company encountered this kind of request when customers are dealing with insurances and warranty companies. It is wholly disappointing, when you consider that the individuals in the field doing the labor intensive work can be overshadowed by the policies of the company. I literally have no idea what to say at this point, but that we will be transitioning to Michael & Son's or another provider. Because who wants to pay this kind of money to be mistreated on the backend for something as simple as an itemized invoice. Such a shame!

Hello I normally dont write reviews. I had a horrible…read moreexperience with another company here in NOVA who tried to over/ uncharge the service and tried to sell me extra bells and whistles for like $800. All I needed was my dryer vents / duct cleaned and I called MVM home service because of these reviews and I wanted to write one too No frills. Seem very honest. They sent a technician named Edwardo. He was super professional and kind. Explained everything beginning and end. Didn't lie about the charges. Said it was 165 over the phone and thats all I paid. I liked them a lot and plan to use them for hvac maintenance in the future. I highly recommend!

I am currently taking this company to small claims court. Before you hire this company ask…read moreyourself would you hire a company if you knew someone who hired them and 27 days after their $1,796 repair your AC stopped working ? DO NOT TRUST JOSE LOPEZ the owner of this company!