I can't say enough good things about Michael And Son. Today, their technician Llich Landaverde arrived on time and fixed an electrical issue I had in my kitchen promptly and professionally. He also reviewed several potential safety issues that I had around the home. He was able to get me a quote to replace my smoke detectors with Alexa enabled ones and is helping me to get my concrete steps repaired as a next project. I found him extremely courteous and professional, I highly recommend this gentleman and his company. read more

I can no longer recommend Michael & Son Services. I have used them several times over the years, but based on the last few visits I'll do my research and find other providers. My HVAC was making loud vibrating and rattling sounds. A technician arrived late, did a very brief visual inspection (without even opening it up), misdiagnosed the problem as air ducts, said it's "not something we do," and left in under 10 minutes. I had questions but he seemed more interested in leaving than helping. A year before that, I was having a different issue and I had the same experience with a technician more interested in ending his day than fixing the problem. In all honestly, I felt both turned down fixing the problem because it was raining or snowing on the days they arrived. On the other hand, a technician from a DC-area family-owned company actually took the time to find the problem, open the HVAC system, and properly fix it in under two hours -- and it had nothing to do with air ducts. This guy answered all my questions, was friendly, and actually offered recommendations and offered to come back if the issue returns. I do not feel like Michael and Sons would do the same for me anymore. read more

I decided to replace a faucet in an upstairs bathroom and got stuck with an open pipe because I could not remove a compression ring from the hot water pipe to replace the bad water shut off/feed valve under the sink. This is a copper wedding ring looking part which a nut behind it crushes onto the pipe. The compression ring requires a special tool to pull it off the pipe. Having a completely open pipe I had to shut water off to the entire house to prevent flooding. I called Michael and Sons and agreed to the emergency service fee to come out on a Sunday afternoon. When the tech arrived, I took him up to where the problem was and showed it to him and explained the problem. I asked him for an estimate on replacing the hot water feed valve I was stuck on and since he was there how much to just finish the install which was fastening the sink basin back to the counter, installing the feed valve, installing the new faucet and drain into the basin and connecting the "P" trap to the drain and the water feed lines to the new faucet. I had all the parts except the adhesive to secure the basin. The tech went to his van and returned to tell me 1600$. I asked him why so much? He could not answer, he just showed me a tablet with all the parts including replacing the "p" trap which I did not need. He told me he just put what work needed to be done into the system and that was the price. I asked him if it would be cheaper if they provided the parts instead of using my stuff and he chuckled and said, "uh no". I declined to do the work and asked him to revise the estimate to ONLY replace the feed valve I was stuck on. He balked at this and said he had to go back to his van and to re-write the estimate. He returned and announced that the new estimate to only replace the feed valve was 1600$. Now, professionally I have been an estimator for 30 years in a different industry. I asked him why is the estimate 1600$ How many hours or labor units are you quoting this for? "What is the labor rate?" "How are you coming up with this number?" He could not answer, just kept referring to the tablet. I asked him to provide me with a written estimate I could review, and he said he could not. I advised that he needs to be able to explain his estimate. Why quote the same price for a fraction of the work? I told him to leave, and I would not have them do any work. He asked me to sign to pay for the emergency service charge which was approximately 169$. I did. I agreed to that before they came out... so it is what it is. I flushed toilets for the rest of the day with 5-gallon buckets filled by the neighbor's garden hose. The next morning, I called another plumber who came out and replaced the valves on BOTH hot and cold-water lines with better valves than I had from the hardware store. He gave me helpful advice for finishing the installation. I was able to complete the job from there. The other plumber was there for about an hour and charged me only about 250$ for parts AND labor. Michael and sons were gouging a distressed customer. I am writing a BBB complaint for the first time in my life. read more

Michael & Son Services - this is the compression ring stuck on the copper water pipe. that they wanted 1600$ to remove and install the new feed valve. - Plumbing Near Me - Alexandria, Virginia

AVOID Michael & Sons (M&S) After more than 20 years as a loyal customer, this has been one of the most mentally and financially stressful experiences. M&S performed defective work, failed county inspection, and did nothing to rectify their faulty, malfunctioning work. In July 2025, a leak in my basement ceiling led their restoration team to open the drywall and discover a drain pipe installed with the slope inverted--meaning water literally had to flow upward to drain. Their own technicians confirmed it was installed incorrectly. When I reviewed my records, I found that Michael & Son installed this plumbing during my prior basement remodel. I also located the Fairfax County inspection report rejecting the work at the time and requiring the drain lines be reworked due to improper slope. (but clearly M&S didn't). Because this defect was never corrected, our basement suffered water damage and mold contamination. Despite providing the contract, inspection report, and documentation, the company has refused to take responsibility. After months of unanswered emails, shifting explanations, and no resolution, I've had to take legal action; a huge expense on top of what I've already paid M&S. Extremely disappointing from a company that markets itself as family oriented and quality workmanship. read more

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Michael Madrid came to do a routine check of my plumbing system. It's the first time I've had that review done. He was very thorough, professional, and helpful, and he answered all of my questions. I appreciated that he told me the shower faucet control was OK, when he could easily have said it needed to be replaced. I think that's a valuable sign that he and Michael and Son are honest and trustworthy. I would be happy to have him do any plumbing work I need in the future. read more

I was able to book an online appointment within minutes, it was very user friendly to do so. I appreciated the companies text communication updates and updates on ETA. My mother had some concerns with a pipe blockage in her bathroom's condo unit (sink and tub) so we wanted to get some professional advice on what was going on. Anderson Mejia was our onsite tech and he was super informative and patient with my mother, he even helped my mother understand some of the basics, which was really appreciated, as it put her concerns at ease. Thank you! read more

I've never had a vendor come and give me a TO-DO list -- that was my experience with Michael & Sons. Our AC is having issues. Michael & Sons said they couldn't fix it because they don't use Lennox AC parts. Then they said that even if they did use Lennox parts, they still wouldn't fix our unit until we put flooring in our attic where the unit is located. When we pointed out that there is already flooring and a platform around the unit, we were told it wasn't enough -- but that it doesn't matter anyway, because they don't use Lennox parts. read more

Without hot water(again) so I called and made an appointment. The tech responded right on time and quickly diagnosed the on going problem as the wrong type of water heater was installed by M and S less than a year ago (natural gas instead of propane). He called and got another tech scheduled for the following day. Tech showed up right on time and replaced the water heater with a brand new one. I asked if it was propane and he said yes. Fast forward a couple of days and no hot water again. Tech showed up and restarted the pilot and asked if I had propane or natural gas. Propane. Guess what. Another natural gas heater was installed again. Water heater number three was finally the correct propane model! M and S offered a discount on future service. Don't think I'll be using it. read more

Michael & Son Services - Water heater number three - Plumbing Near Me - Alexandria, Virginia

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Juan M. did a professional cooling inspection recently. I was impressed with his thoroughness, courtesy and helpfulness. Inspection was included in my Home Cae Agreement. Recommended only coil cleaning which seemed reasonable and fairly priced. read more

This company doesn't even deserve 0 stars. My actual rating is that I give them negative one million stars. Not only did they send 3 different plumbers over 4 days and were still unable to resolve my problem of an overflowing sink but on the very first day they got their 40 foot snake stuck in the pipes! They charged $1000 for the "repairs", they lied to us that we were just signing for the payment but instead scammed us into falsely signing a contract! Not only did they not solve the problem, they made the problem significantly worse! Now the drywall, countertops and cabinets need to be demolished to remove the snake. Not only in our home but in our downstairs neighbors home as well! Both of us in the home as well as our downstairs neighbor have had to take off multiple days of of work. They also said even though they completely caused the problem with their incompetence they said we will be 100% responsible with the costs of removing the snake. They also started to cut a hole in my drywall which I did NOT authorize them to do! I explained I have lead paint in my home, drywall has to be expertly demolished, you CANNOT just cut into it! This company exposed me to and spread lead dust throughout my home! When I called to complain they LIED and said they didn't do it! They were the only ones in my home! Of course they did it! Lying, scamming, beyond horrible in every single solitary way! Even when you call the manager Scott, even though he answered the phone"this is Scott" then when I start to complain he lies and says oh well this isn't Scott. Then I had the phone to the technician in my home and he goes, hey Scott, this is Adam. Yeah? It was Scott. A worst nightmare come true every step of the way. Hire literally anyone else please. They probably arent even plumbers as they call them "technicians" read more

Michael & Son Services - Hole they cut without permission then lied that they did it. - Plumbing Near Me - Alexandria, Virginia

UPDATE reached out to the company representative who commented on my Yelp review and he didn't do anything but waste my time. Ignored my request for a refund on an estimate they were supposed to refund after I hired them to do the work. Then after telling me they couldn't reimburse for repairs someone else made on their work, said he wanted to see more info from my contractor. Sure dude let me waste more of my time and that of a company that had to fix your inferior work. read more

Michael & Son Services - Text and picture from my contractor when he had to redo work that Michael & Son did. - Plumbing Near Me - Alexandria, Virginia

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I have been dealing with M&S for a few years. Today we had a well versed Electrician named Isac. Outstanding service, educated us on an issue we had and proceeded to correct our electrical problem we had. We really appreciate the time Isac took to explain and correct the issue and will call for him any time we have an issue with electrical. Thanks. read more

I had a capacitor go bad on the A/C unit. The tech arrived after hours so I was okay with paying for emergency response. What I DID NOT expect was a bill of almost $800. The capacitor cost by itself was over $500. I've had capacitors go bad over the years, I've had contractors come out and replace it at a cost of around $75. I've also see on the web about companies like Michael & Sons over charging for capacitor replacement. Needless to say I was very dissapointed, had my daughters not been there with me I would have cancelled the service and rescheduled at a more reasonable cost. I WILL NEVER use this company again, as I do know many home owners I will NOT EVER recommend Michael & Sons. read more

We had some issues with our faucet in our bathroom and a constantly running toilet. We tried to fix these issues ourselves with no luck and decided it was time to get professional help. I called Saturday morning and Michael & Son assigned us Justin to come the very same day in the afternoon. Justin Garcia was extremely professional and easy to communicate with. He assessed our situation and told us exactly what needed fixing. He provided us with cost estimates for everything, which we really appreciated. The job was done for the toilet on the same day and the next day for the faucet (we ordered a new faucet and Justin installed it). Again, he was professional and on time. Highly recommend this company and Justin! I've had great experiences with them on several occasions now. Thank you! read more

Hector Z. & Cindy P. did a fantastic job installing a whisper, quiet fan with light in my bathroom. read more

Michael & Son Services - bathroom fan with light - Plumbing Near Me - Alexandria, Virginia

Fast, friendly, safe, efficient, no drama, fixed my electrical problem exactly as it needed to be with no upsells. Everything I needed and wanted, on time, and at a great price! Will definitely have these folks do more work in the future. One of the beat home repair transactions I've done in the DMV. read more

I requested an A/C service. It appeared to not be receiving power or cooling. Sokoyama showed early in the day. I explained what symptoms I was experiencing. He did a complete check of the system to determine the cause and what I needed to do to get it fixed. read more

Rabiu Yusuf was very professional in fixing our kitchen appliance. He is an expert who quickly diagnosed the problem, explained it to me, got my consent to fix the issue, and then very quickly made the repairs. Our kitchen appliance runs pristinely now. Thank you, Rabiu! I will just add that Rabiu took no breaks from the moment he arrived at our home until the job was done; he was even kind to our dogs and used foot-coverings before asking to enter our home. My experience is that Rabiu is a consummate professional. Thank you read more

Called Michael & Sons on a Sunday late morning when our A/C stopped working after a power outage. They gave us a time window of 12 noon to 6pm and Juan arrived before 3pm. He was polite and professional, covered his shoes before coming inside. He patiently explained what he was doing at every step of the process and answered every one of our questions in a respectful and thorough manner. Turns out our capacitor was blown, and we also had the unit cleaned for good measure. Unfortunately, the replacement part was quite expensive ($350 - result of tariffs maybe?) but other than that, we were very happy with the entire experience. Giving four stars because of the cost of the part, but Juan's service was 5-star. read more

My experience with this company is they are timely. They are willing to provide you with the details and a "lifetime warranty" of their service. All good points, I will not dispute that. But the prices for replacing a simple outdoor power outlet are way too high. $69 for just showing up at my door, then a $400+ bill for replacing a simple power outlet. The statement was, "The power outlet is showing red, so it will need to be replaced. Including parts, labor and 'Lifetime Warranty,' over $400." Seriously? I can do this job myself for less than the $69 "Consultation" fee. Going to Lowes, under $30 for a replacement two-plug outlet. Labor? 15 minutes after switching the breaker off. Definitely not worth $400+ read more

I called two days ago to request service. They were supposed to come today between 12pm and 6pm, I have the text message to prove it. I call to check in because it was 5:40 pm and I hadn't received an on my way call or text only to be told my service was scheduled as an emergency and they didn't plan on coming until between 6pm to 12am. Flabbergasted, I ask what's the next step when something like this happens. I was told I'd need to speak to a manager but managers aren't in on weekends and the tech would get to me after the call he's at now. I ask for an ETA and they couldn't give me one. To be fair, the gentleman who took my call was very gracious and apologetic AND this is bad business practice. It's 80 degrees in my house! I would've hired someone else! My neighbor recommended Michael and Sons and it's a no for me and everyone who asks who I'd recommend. read more

I had my water heater flushed on January 9, 2026. My technician was Hyo Kim. He did an excellent job and explained what he was doing every step of the way. He was very professional and thorough and made sure that it was completely free of any sediment. He even wrote the dates on the appliance when it should be serviced next. He also provided pictures of and explained the differences between a complete flush and a regular drain that's commonly performed. read more

I noticed a Michael and Sons's van Idling across from my house, I don't know how long it had been there. I went outside to do some garden work and after idling for half an hour that I observed it, I politely asked the driver, who had the window down on a 50° sunny day, if he could cut the engine. He said no, I'm cold that's why I have the heat on. I said, with your window down? He started putting the window up and I said it's illegal to idle a vehicle in DC and he said he didn't care. Told him I would report it and he said fine. And he continued Idling for at least another half an hour, for well over an hour in total that I observed. It is illegal to idle vehicles for good reason, namely air quality & climate change. It's also basic common sense not to waste gas and cause needless wear and tear to your employer's vehicle. If you see a government or a commercial vehicle idling, you can report it in DC via 311 and the Department of energy and environment will send a ticket as well as education about the law. More here https://www.reddit.com/r/washingtondc/comments/1c97ba9/psa_reporting_commercial_vehicle_engine_idling/ read more

Jorge is excellent - he has come to my place twice for fixes and is always polite, helpful in explanation and speedy to resolution. Have been a member for 2 years and have absolutely gotten my money's worth. Highly recommend! read more

I had a new circuit breaker installed in mid-December by Oliver Stone. He did a good job in minimizing the damage to the ceiling. He said he needed a new groundbreaker which he was going to order and would need to come back to install. I was contacted on January 12 to make an appointment for him to come back. I called the number back and then was told they couldn't book the appointment but someone would call me. Never heard from anyone and then end of February received the permits. Replied back to the email saying someone needed to install the groundbreaker. Still waiting! read more

Basil was very efficient, explained why my forced air unit might be blowing colder air, offered options to make it more efficient + the Michael & Son service plan, but I didn't feel pressured to purchase any of it. He completed the work quickly and was incredibly polite! Price was a bit more than I expected (I would have loved the original service fee to be waived since I had work done), but it I'm hoping it's worth it. read more

Two years ago I bought a Carrier A/C system through Michael & Son and had it installed by them. I paid over $13,000 for the system. Now there is a leak already. The parts warranty is still in effect, but the labor warranty has expired. I will have to pay Michael & Son over $1,600 to find and repair the leak. This really stinks. read more

They have been to my home 5 (!) times to repair a leaky tub drain, and have yet to carry out an actual repair - just a ridiculous comedy of errors, and no end in sight. I made a telephone appointment to have the leaking drain on a free-standing tub repaired, and here is what ensued over the following weeks: 1. Technician arrived, expressed surprise that we had a free-standing tub, and said he needed to return with a second person to move the tub. Provides $400+ estimate. Also said a separate person from the "remediation department" was needed to assess drywall damage. 2. Remediation person came, looked at minor drywall damage from our leak, and said no remediation was necessary (which was pretty obvious) 3. Original tech returned, but second person ran late - so late that the repair could not be performed in the available time window. 4. Both technicians finally arrive, move the tub, and determine that the repair requires the hole around the drain in the floor to be enlarged. This requires cutting some tile, which they can't do, and instead I need the separate "remodeling department". They leave, another appointment is made, and I receive and accept a new $600+ estimate via email. 5. On the appointed day, Michael & Sons sends - an estimator, not a repair crew! Estimator leaves since I already have the estimate, and promises a supervisor will call me to clear this up. No one ever calls. I make another appointment. 6. On the day of the rescheduled repair, the tech calls in sick, and I'm asked to reschedule again. During two separate calls, I twice ask to have a supervisor confirm that whoever is coming out next will be able to cut the tile and actually make the repair. Promises are made, but I never hear back from anyone So here I am, no repair, no explanation, tub in the middle of my bathroom, hole in the floor, and I've stayed home from work for this circus three times and spent over 2 hours on the phone, mostly on hold. Just surreal, and deeply disappointing. read more

Hanmin showed up in window and replace my garbage disposal. Very professional. They are dependable.

Was charged $89 dispatch fee after being told by customer service of a "zero dollar dispatch promotion" without the proviso that I had to accept the contract on the spot. Moreover the dispatch agent arrived just beyond the 2.5 hour window. read more

The only positive I can offer is that Michael & Son was able to replace my water supply line quickly. Unfortunately, everything after that was deeply frustrating. Eleven days after the trench was dug for the boring operation, the excavation was still open -- leaving the curb stop and newly installed water service line exposed to freezing temperatures and sitting in standing water. Given the weather conditions, this created a real risk of damage that should never have existed. Photos included show the condition of the excavation 10-11 days after installation, including standing water and exposure during freezing weather. My understanding is that, at a minimum, the company should have taken basic temporary protective measures -- such as draining standing water and adding temporary insulation -- until the excavation could be properly backfilled. None of that was done. I contacted the company to alert them to the issue before anything froze or failed. Instead of acknowledging the problem, one of their operations managers responded in a dismissive and sarcastic manner, as if correcting unfinished work was a favor rather than part of a $14,000+ job (water supply line and water heater replacement). I was understandably upset, but a basic level of professionalism or accountability at the outset would have gone a long way toward de-escalating the situation. What I experienced instead was poor communication and a lack of ownership. My takeaway for Michael & Son's senior leadership: technical capability alone isn't enough. Project follow-through and customer communication matter just as much, especially when the stakes involve potential property damage. Training managers in basic customer service and emotional intelligence would significantly improve the customer experience. Based on my experience, I would not use this company again. read more

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i spoke with Michael and Son today, April 14, and scheduled an appointment for air conditioning service and coolant. They were scheduled to come later this week, then I received a call that they would come today. I called about an hour later to reschedule for Monday, April 20th, and my appointment was cancelled altogether. They said it was because my air conditioning system was not purchased through them. i Know that's not true, as they serviced another system and my water heater. Beware of their lies, and make note that their prices are way over the top. read more

Customer service is horrible- the techs are nice but the phone operators don't know their job. I asked them 4 times to update the records and constantly they will not. Avoid like the plague! read more

Their service manager never answers phone calls. We called them several times and the phone just rings and never goes to voicemail so you can leave a message. read more

I had to use them when our regular company wasn't available. What a ripoff. They charged almost $500 to replace a basic baseboard heater thermostat. When our regular person came out to see some other issues, he told me this should have only been a little over a $100. They also "sell" a "membership". Not needed. And the technician had to go back to the shop to get a thermostat when he probably should have brought one with him as I had explained the problem prior to the appointment. read more

Mr Rashid wants us to wait to see if some other manager that is on vacation can fight the county on Monday when he gets back from vacation after we failed the inspection. That's 4 days with the sewage pipe open. They failed the inspection with Montgomery County and the supervisor with Michael and Son wanted me to wait several days to see if someone else could fight it when he gets back from vacation. The person that worked at my job was outstanding and his boss never should have put him in that situation. I already have contractors booked and can't wait because Mr Rashid does not want to follow code. When I asked who was over him he said he was the regional and wouldn't give me the information. I have 4 other projects I was going to use Michael and Son for. I am just about to call the County. Code has to be followed. read more

So I have a seasonal contract but is now cancelled. These guys are really slack. The first tech came on or about April 8th. I dont remember his name. He didnt do anything at the AHU besides take a few readings. Said he pulled blower and cleaned and vac'ed but didnt. Didnt flush the condensate lines didnt clean coils just a total cluster. I took pics and sent to cust serv but nothing. Then he tried to leave without even cleaning the condensate coils on the units outside they were filthy. I had to insist he clean the coils so I drug out the hose for him. Cleaned coils one one unit but he left both units full of debris. He left my hose out and water turned on. I mean this dude was horrible. I called in and the nice lady scheduled a rework which was done last week. This tech Jacob spent most of his time talking over me and telling me what he would not do. Anyway he did take a vac to the attic but like the first tech he was slack. He didnt pull blower and clean. he stuck a small paint brush in the squirrel cage and took a pic with a borescope. It was never pulled, cleaned properly and vac'ed. So for those that done know the afftect of this slack practice-without vac the dust and dirt he brushes off will go directly into the cooling coils in your AHU the second your blower turns on and cause them to be dirtier. Reducing the effisency of your unit. He also didnt disinfect or clean the coils in any way and they are accessable. He took a pic of those with his borescope as well. The inspection says they clean the inside and outside of the AHU which he says they do not do. Outside they did get most of the loose debris out of the units but still left some pine straw and muck in one unit. Theres more but my point is that even with 2 teams sent and me wasting a day for their mistake the job still wasnt done as they promise. I wont ever use them again. Im sure some CSR will reply to this with a sorry excuse and say all I have to do is call or reach out and they will take care of it. If they were concerned they'd be calling me. They are not good at all for real dont use them. read more

It took less. than 30 minutes to rebuild 2 water spigots that water my lawn. Cost ... $600. To replace the old spigots with new ones that cost less than $20 each also takes less that 30 minutes. Cost for that is $1,200. Go figure!! Prices appear to be much higher than others. (Admittedly, they arrived very quickly to provide service and take my money.) read more

very good plumbing technician work at a terrible price. They've charged $727.17 for "Install a Premium 3/4" Main Water Shutoff Valve" which took about 30 minutes of technician time. No detailed itemization provided ... I suspect that they will also charge additional $169 emergency fee, because the problem hit us on Saturday ... This company would not see a penny from me anymore. Great thanks go to the Technician, shame om you Michael & Son read more

I have Micheal and Son's Home Care Program and it doesn't disappoint. You are generally able to get someone out quickly for service. Hector, the electrician that Micheal & Son sent out came and replaced my electrical box for a light in the ceiling in no time. I was very pleased with the service and would recommend to others. read more