If I could a zero rating, I would. After a 3 hour road trip, my mother decided to stop there and against my better judgment I agreed. There were only 6 cars in line at the drive thru so I figured it wouldn't be so bad. 30 minutes later (not exaggerating) we got our food which wasn't even that good. It would have been longer had I not gotten off the car to get the side orders that were missing and promised to be taken to our car. In short, horrible experience and I will NOT be going to Pollo Tropical again. read more

I am paying way too much for these orders thru DoorDash & Uber-Eats for this restaurant. My last 2 meal orders was at a value of approximately $12-$13. So with deliveries it's costing me approximately an extra $14-$15 on top. This branch has some of the most illiterate aduts and young adults who tends to screw up a lot of time on my order. They can never get the order correct. There's always something missing. Who the heck is in charge of these chains? I can't blame them all of the problem. It seems cooperate don't give a crap about all of these issues. read more

Awful! Don't waste your money. Go somewhere else!! The chicken quesadilla wrap was COLD inside. The plantains were so over fried they were BLACK. I don't just mean on the edges. They were inedible! The yellow rice was crunchy!!! Wtf Also in my tropi chop I had 4 tiny little cubes of chicken. I think it may have been because they were closing soon but to serve people this crap is awful. Just say you are out of whatever product. Wait. They did get one thing right. The fried yucca. That's it. But that isn't worth a whole wasted meal for two people. read more

C'mon, you don't actually care or you would do something about all these terrible reviews. I sat in line the drive-thru line for nearly 40 minutes last night, the last 10+ at the window waiting for the food. When I placed the order I asked for curry sauce but at the window they told me they were out. I told him that's impossible that they are out and they said well it needs to be made. Well then why wasn't it? I left. You don't deserve our business. #fail read more

Absolutely and utterly horrible. Ordered from Uber eats and the food containers were barely half full, we did not get the sauces we ordered, the drinks weren't full. It's absolutely insane. I've ordered online before and gone in before and have always had issues from THIS pollo. read more

Pollo Tropical - two bowls of rice and beans - Fast Food Near Me - Cooper City, Florida

Typically have a decent experience at pollo versus the other ones in the area, but tonight was by far the worst experience yet. Ordered a whole chicken and two boneless meals and a LARGE side of fried yuca. It was raining hard and there weren't many people in the drive through, as the person in front of me proceeds to leave the restaurant, I stay pulling forward and the lady working the register tells me not to, I comply and once she tells me to pull forward, I proceed and hand her my card. She hurriedly hands me two large bags and my card, the bags untied and packed to the brim, the order of yuca on top falls all over my car all the while the card (and receipt) falls to wet ground below. I ask her politely for another order of yuca and the only look her face could procure, confusion!! As if it was my fault she can't handle the three cars in the drive through fast enough. She also hands me a new yuca, after I asked again, but this time a small instead of the large I paid for. Drive home, open the bags and to my surprise one of my meals isn't even in there. Totally missing. $42 on lousy fast food for no reason. To top it all off, they never have cilantro garlic sauce, literally the sauce everyone goes there for. read more

I've tried to give this location a chance many times, and every time the chicken is burnt!!!!!! Beyond !!! I love well done, but this is ridiculous. I will not be giving this place another try. read more

Disgusting place, everything is dirty, the bathroom is impresentable. After waiting for 14 minutes to place an order I just left, there were 3/4 people working and nobody taking orders, when I complained they said they were shot on staff. After all of this I wonder how would the food be, so I left, didn't want to take the risk, and my order was never taken anyway. read more

What is going on with pollo tropical The location on flamingo road is closed. There are workers there cleaning the drive thru is blocked and the menu inside isn't there. No sign on door and website shows place your order option. Been there several times and always closed, are all the south Florida stores closed? What happened? read more

Slowest possible service for a restaurant. Waited in line for 15 minutes with only two cars infront of me.

Does anyone know what's going on at this place? There have been cones in the drive-through for close to two weeks and there is no one in the restaurant working. Is it closed? At least they could post a sign! read more

First time at this location My husband stopped by and got me a large chicken soup ( I always order a small one from a different Pollo Tropical and this time I was really hungry) When I tried a spoonful of that soup I had to spit it out (Sorry for graphic description) It tasted as if they watered it down big time! It was around 7PM , so I wondered if they ran out of soup and for a large order just added some water I am attaching a photo so you can SEE what I'm talking about! What a disrespect for people! n my grandma village they did that to the food for hogs! read more

Pollo Tropical - Fast Food Near Me - Cooper City, Florida

Cashier that was touching my money actually grabbed my chicken in the plate Without changing his gloves to rearrange it so that he could close the lid. When I mentioned this to the girl that was putting my order together she still proceeded to give me the same meals that the cashier had touched. I told her that was unacceptable and would not accept those meals that the cashier with the dirty gloves had touched and I wanted new meals. She then told me to stop talking about it as she heard me the first time. This comment was completely rude. read more

I rarely write review but I am writing this today just to commend the manager Ivan for being the only person on shift or in management for providing customer service in this place. first I had to ask for my receipt...the receipt when I did look at it had half the ink coming off of it and was illegible for the items...I just drove off. I've tried this spot 3 orther times than today and each time via drive through the order was wrong when I got home...today was the last straw as I ordered a kids meal for my nephew and yet again they put the chop and left out the cookie and drinks and the soup I ordered to go was middling mush with not much chicken or whole vegetables to be found. I let the last screwups go because when you calle their so called number to talk to the store you get an automated messge telling you press 1 for english then after 5 minutes you get put on hold then told to leave a message. waste of time...after drivign back 12 milest; 35 minute later he same people who did the order looked at me lost and tried to just give me a juice and cookie with no apology very unconcerned until an older employee asked if I wanted to see the manager..I said yes and Ivan came out....his demeanor was totally different...he immediately apologized and said sorry for me having to drive so far back...he offered solutions and I accepted though a refund was not in the cards...I would give the entire experience 1 star but due to Ivan I'll bump them to a 3 for the solution mind set. This location and other locations are clearly suffering from a lack of brand care by Pollo tropical corporate an ownership...the service coninues to plummet across many of their locations. At this point they're last resort or simply for a bowl of soup...they need to get experienced people behind the counter like Ivan and the older lady...the younger employees just don't care. read more

Horrible customer service at the drive thru. This is the second time I had left just because of the horrible service. I was so excited when they opened, but honestly it's not worth it. Tried again over the weekend after not going for half a year. Total disappointment and left again. Management, are you training your staff? read more

Worst pollo tropical I've ever been to. No chicken ready when we got there at 4pm. No tea.. apparently they haven't had any allday. The sauce bar was disgusting and a huge mess. This Wendy's turned into a pollo tropical has gone wrong. Horrible. read more

Pollo Tropical - Messy dirty sauce bar. - Fast Food Near Me - Cooper City, Florida

Never ever get the order correct- staff always rushed, borderline rude. And constantly out of items. Portion size is pathetic.

This is THE worst place I have ever been to. I love pollo tropical so much and this location makes me purposely go out of my way not to eat it anymore. They close at 4pm, have like 3 workers and if you somehow manage to get food from here it tastes like utter crap. I seriously have no clue how this place turns a profit. I miss when this location used to be a Wendy's because then I'd actually get food. read more

worst pollo by far. this is the last time we'll be going to this location. Service, food is simply the worst

Cooper City pollo tropical finally opened and replaced Wendy's Restaurant. I'm so happy because of a healthy fast food restaurant in Cooper City. For a family of four dinner or lunch usually is around $32, which is kinda pricey and often my wife says "wow how much?". Inside they have typical sauce bar and complimentary salsa. Curry mustard and garlic cilantro are my favorites. I find that in the drive though when you ask for curry sauce or any sauce the small cups are half filled, order more than you think if doing drive through. I have eaten here three times already. It's good but not great. I find locations in Miami taste better and are more authentic. I often get the chicken tropi chop with half brown rice and half romaine lettuce. This location tends to over cook the chicken (dry) and often has burnt charred ends on it and the lettuce portions seem very small in the chop. Other toppings: onions and tomatoes are fine. My son (true meat eater) always gets the churasco steak, one time he loved it next time over it was over cooked and fatty. Hit or miss. It's a new location and I think they are still working out some kinks with a new location and staff, hopefully in next three months it will get streamlined. I will be back seeing that it is 5 minutes from my home but hope the quality and consistency improves. read more

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30 seconds after placing an order placed with the app I called this location (as instructed in the app) because there was an error with my order. I called at 8:02pm and kept getting an automated message saying that no one was available. Finally at 8:22pm when someone (a male) answered the phone he said "Hello?" and I had to look at my phone to check what number I called because he answered the phone in such a way that had me thinking I had called a friend by accident. I asked to speak to a manager, and as I waited I could hear people (what sounded like employees) laughing and talking in the background. 3 minutes later, the manager picks up the phone and I explain the situation (that there was an error with my order, I've been trying to get in contact with the store for 20mins and I would like it fixed before it is delivered) and she said "Well what am I supposed to about it? I didn't make the error." I replied if I was in store and there was an error with my order it would be rectified right away. She again stated that it wasn't her problem and that I made the error, so it was my problem and there was nothing she could or would do because she's working hard and has other things to do. I asked for her name to which she replied "Lily" and when I asked for her first AND last name, she told me to "please hold". I was placed on "hold" for several minutes, as I can hear (again) laughing and talking in the background. When the manager returned from keeping me on hold, she said hello and then proceeded to hang up before I could even respond. Never have I encountered a "manager" so incredibly unwilling to listen or even attempt to help. This was probably the lowest level of customer service I've received, they should be ashamed. While I haven't had any problems with the food (other than them running out after I've placed an order), I won't be spending my money at this location ever again. read more

If I could give 0 stars I would. There was barely any people there yet we were asked to drive around and wait for our food. After waiting for 20 mins we went inside to see where our food was and they didn't even remember we had ordered and asked to see the receipt. They then said they had forgot the order and we would have to wait longer for our order. No thank you. The service here is awful, plus it looks super dirty. Got a refund and went somewhere else to eat. read more

They were so rude when I asked to add to my order. They said go around again then shut the door. Worst customer service ever.

I ordered lunch at this location through the mobile app. I arrived at the store and waited next to the table that was marked for mobile app pick ups. After almost 15 minutes of being ignored I finally got the attention of who I assumed was the manager. I explained that I placed the order about 30 minutes ago and I've been waiting here patiently and no one asked if I could be helped. At this point I really only wanted a refund but he turned and took a bag from behind the counter and said do you still want your food? It had been sitting there for 15 minutes while I waited. The food is not bad at this location but the systems and customer service is terrible. read more

I've been to this location before and have been satisfied with the relatively quick service at the drive thru. But had I dined inside the restaurant, I would no doubt have voiced how disappointing their guava bbq pork sandwich was. $4.49 for a few morsels of pork and sad looking cole slaw. I'm attaching a photo for all to see what it looked like before I ate it. The flavor was good, but the portion was inadequate. Never again. Ridiculous. read more

Pollo Tropical - Dismal guava bbq pork sandwich with Cole slaw. - Fast Food Near Me - Cooper City, Florida

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Site says they close at 9pm. After waiting in the line for 15 minutes I attempted my order but was told they were closed. There was a piece of paper indicating they closed at 8 PM. What was the time? Exactly 8:00 and they refused service. This is the kind of stuff that makes you never want to ever come back to any Pollo Tropical ever again. read more

Let talk about how their AC is so cold that unless you wear a coat, gloves and earmuffs you can't possibly eat in. I am not kidding! I think that they do it on purpose so they will not have customers eating in. read more

The last 3 times I've been there, they have gotten my order wrong. I honestly don't know why i went back but i did thinking things would be better. I Waited in drive thru for 25 minutes, they didn't get me my water or the side dishes I asked for. Really upsetting. The workers were gathered near the teller and were laughing at joking I guess all at the customers expense. read more

THIS IS THE WORST POLLO IVE EVER BEEN TO. doesn't even deserve one star. There's a big giant lady manager that talks so disrespectful to her employees and customers. I ordered a chicken Caesar wrap with a side of cole slaw and fried yucca and asked for spicy pollo sauce and the cilantro sauce. This monstrous women informs me there's no cilantro sauce and i proceeded to politely say that's fine and drove off with my food. I reached in the bag to find my yucca is missing AND the coleslaw container is exploded and leaking on everything and completely coats my hand in juices. So i go back and go inside to let them know and they tell me to wait to help other customers while the giant lady walks around running her big mouth. THEN i see mounds of cilantro sauce!!!!! Never coming back read more

I gave the place a while ago a 5 stars because is my local pollo tropical and service was decent and food was good., however lately it has declined way too much. I went to eat this past sunday december 3rd,2017 around 8pm and i had the most rude attitude that employees could have. I was the only one in line and there was one lady in the register but she did not dare to raise her head and make eye contact to at least say hi. After waiting a ridiculous amount of time i call someone and she told me i am going to break i can help you. Non of the employees not even the manager which i think was the one wearing a light blue shirt did anything. This place is an embarrassment someone need to teach the some customer service. read more

Pollo Tropical - New Promo - Fast Food Near Me - Cooper City, Florida

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The only way this place could get five stars is if you could put a negative sign in front of it. The worst run restaurant you could imagine. Im guessing it will be closed by this time next year if not sooner. The only question is whether the owner closes it or the health department does it for them. So awful. read more

Just drove in after a long day for a small tropichop/mojo pork. So disappointed with the bland, overall taste of the food. I could not eat it. It was not good. Second time I've asked for their key lime and they are always out of it. This is THE only fast food I will entertain. Now, I'm not so sure. Drive through courteous and fast. read more

Closed doors at noon and couldn't answer the phone apparently. Horrible service, dont go here.

Never had such constant horrible service. Whoever is the employer should be fired. Every time I go they take forever just to get the order wrong and give you horrible attitude throughout the whole experience. I refuse to go here read more

I eat at Pollo Tropicals pretty often. Usually at the Sunrise location but tonight I visited the one in Cooper City. I did the drive-thru and thought they were closed because the menu light was off. I heard a voice say "what would you like to order"? I asked if they were still open because the menu light was off. She had no idea why and it never came on. When I ordered the food I asked for a Tropichop with very little rice and an order of fried yuca. The food was cold, my Tropi-chop was mostly rice and they missed two vegetables that I asked for. The Yuka was so overcooked or sat under the heat lamp so long, that I nearly broke a tooth trying to bite into one!! The cups of salsa we're practically empty not even half full! And they stated that they ran out of the curry sauce altogether. I tried to call and speak with a manager but there was no answer. My first time at this location and I'm definitely not impressed! I will be calling the manager tomorrow! read more

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I've come through this drive they on 3 separate occasions and each time the employees ignore you when you try to make an order. I was the only person in the drive thru so it's not like they are busy making orders for others. I pulled up, said hello after a minute of silence and no response from them. All I wanted was some food to grab quickly after a long day at work and the drive thru is convenient. You can see the employees inside, yet they choose to ignore you at the drive thru. read more

I'm done with this place! Customer service is horrible! I was told to wait by the front door for my drive thru order. I repeated my order twice. I was not given a receipt. My order was missing the large fried yucca and the sauces I asked for so I had to go inside and wait for them. When I get home my chicken Caesar salad had no chicken, dressing or croutons, so I paid for a hand full on romaine lettuce. What a shame! read more

The slowest service ever. Everytime I do the drive thru. At least they have chicken today. They run out frequently too. Such a great franchise but horribly managed obliviously. read more

With all fast food or chain restaurants I start at 3/5 stars and the rest is based on service... The associates were not helpful at all and would not give you the time or day to assist you with anything. It seems they rush you to order, but then take forever to get your food. It took this "fast" food restaurant 20 minutes to make a tropi-chop bowl... the scoop this then scoop that kind of bowl... 20 minutes.... thank god CVS takes an hour to fill a prescription and I had nothing better to do. Never going back to this one. read more

Last time I ever come to this Pollo Tropical. Far from fast food if you have to wait 20 minutes for a salad...employees arguing with each other, customers frustrated, No Bueno! read more