This has to be the worst Pollo Tropical in history!! Food is terrible and workers are extremely slow and rude! Someone needs to teach these people some manners and at least have basic customer service. I have given this location chance after chance thinking next time will be better than the last, but I was wrong! Each experience only got worse! This time it took 30 mins in the drive thru, order two tropichops and a guava lemonade only to get to the window and have the young girl charge me for the drink and then proceed to tell me they didn't have any and if I would like something else. Her face was priceless after I said no thank you. Afterwords, she tried to be slick not saying a word about the refund, gave me my card and receipt like nothing happened. When I asked about my refund she got nervous and stated she had already charged me. Like ok why would you charge me for something you didn't have knowingly?? Anyway I'm done with this place and I hope corporate gets involved and offers this location some emergency training! Below are pictures of what I'm guessing is suppose to be rice! read more

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We were hungry and wanted some chicken we saw this place and wanted to try it so we went through the drive through and got six bags with one thing in each it was cold. It was cheap but dirty and gross read more

Pollo Tropical - I was supposed to get two chicken drumsticks instead I got this - Fast Food Near Me - Florida City, Florida

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absolutely the worst fast food place i have ever been to. so unprofessional. blaming the slow food on a "short" staff. taking over 50 minutes for some chicken is absolutely crazy. id give it -10 stars if i could read more

Pollo Tropical - girl with airpods in while working... - Fast Food Near Me - Florida City, Florida

Place my order drive thru and they gave me smaller portion had to give it back and all they did was toss the small portion in to the bigger container and gave it back to me and a small order of plantains cost 3.19 so expensive read more

Pollo Tropical - Fast Food Near Me - Florida City, Florida

I placed a catering order on 5/29/22 for the following day for 18 of my employees. We ordered a pollo my way with bone-in chicken for 15 and a tropichop combo with mojo pork for 10. It was delivered to our work through doordash, but the order was missing several things. The mojo pork along with the cilantro-garlic, spicy poyo poyo sauces, and the ceasar dressing for the ceasar salad was not in the order even though I was charged for it. I attempted to reach the restaurant through it's phone number over several hours, but no one picked up. I reached out to corporate and opened a case for what happened. If someone from the restaurant is looking at reviews, my order number is 102693, which was placed on 5/29/22. I would like to get this resolved. read more

Surprise!! Surprise!! NOT!! Another disappointing encounter!! The first location down the street from our hotel- should of probably stayed closed. We went there drive thru was almost around the building and the inside was okay. Then, about 20 minutes in line we were told there will be a 30 minute wait on Chicken. We left that location. The other location had the food prepared. Not as tasty as I expected overall the service was good. I was looking for that Caribbean flare that was not there. Come on South Florida have you LOST your flavor/Savor. When I come to South Florida I am looking for what the North East does not have great food, great taste!! Twice I have went looking for it!! Could NOT find IT!! read more

Ordered ahead. When I got there no one was at the counter. After 10 minutes waiting there I pulled out my camera and started recording. I recorded a good 13 minutes of them with their backs turned to their customers. Then when I asked them where was the lady who was doing my order, they threatened to call the police on me. Called corporate to get my prepaid order money back. They were refusing to answer the phone after. Sending the video with what happened to the management and regional manager. FYI if your gonna call the police you should call for a good reason. Don't waste their time when your just not good at your job. read more

While the food was impeccable and honestly worth the hassle, the staff was thoroughly incompetent. I understand that it may be tough to learn a new language, but English is a necessary skill in America for customer convenience. On top of which, the old heavy Latina lady (mind my discrimination) made no effort to better our experience. She was ignorant, lazy, and all around unbearable. We had been waiting for 55 min for $55 dollars worth of food. We did not get any water after asking three times and the food portions were horrendous for $10 rice bowls... all in all the staff disregards customers frequently. They made no effort to communicate anything... read more

If I could give a -0 star I would. This place is horrible. The food is done sloppy and portions are served inconsisten and on the too small side. I paid for a side of avocado and I was given a spoon size serving. I ordered Pork Plantains they were soggy and with no toppings like the onions is supposed to have. My husband ordered a cesar salad they forgot it then we had to come back a 2nd time for the dressing that they also forgot. We waited at least 15 min to place an order inside, the register person was absent when he showed he had a very slow non caring attitude eventhough the line was to the door. We were passed 3 orders in front of us had to wait another 15min just to get the order. They were out of napkins. Then the cleaning lady was mopping and the floor was wet and i slipped on the way to the bathroom and she had a horrible attitude because we stepped on her wet floor. We will never come here again. Horrible service and dirty restaurant. read more

Need more employees , pick up order and window ans floor were so behind, employees discussing es be other and not progress tonolace ans order. Needs employees o had to leave with ok food read more

They suck like horrible there assholes they don't listen they have attitudes and they give you the wrong stuff all the time . Definitely will not be back to this location at all. They don't give you sauce they give you the wrong good and wrong drinks every time read more

I love pollo tropical for a quick, relatively healthy meal. Most are clean and well run. However, this one is not. The service is slow (and not friendly at all) and it looks like they don't have anyone to clean up. Food and napkins on the floor and the sauce bar is a mess. I hope they can up their game because I was excited to see a location open up on the way to the Keys. read more

This could be a Cuban version of Pollo Hermonos. We had the chicken and pork family dinner which includes a whole chicken and order of shredded pork, rice, beans and 4 rolls. A good value at $23. The chicken was a little dry and perhaps not quite as tasty as I imagined citrus marinated pollo could be, but the pork was juicy and delicious. The fried plantains were great, while the fried yucca was a little disappointing. I would give them another shot if I was hungry for Cuban styled pork. read more

Fucking HORRIBLE!!!!!!!! DO NOT STOP HERE!!! It took us over an hour to get our order. The entire staff is lazy and in slow motion / lost. Needs better management!!!!!! HORRIBLE HORRIBLE read more

I've eaten here many times but just walked out totally disgusted & didn't even order . I walked into the bathroom & the smell was so horrible I walked right out both toilets not flushed & all clogged ! When I walked back out there were kids playing at sauce bar & sticking their hands all over the pumps & playing w the cups . I walked out I will never ever return to this location!! read more

I wonder if owner knows they claim running out of food just to close early? Poor customer service. Got greeted at the window by someone sitting down who nearly opened the window screaming we are closed after having to ask if they could open the window to actually hear what they were saying. When we asked why they were closed early, they responded with "because we are why what happened?" ... on regular days the chicken is dry and under condimented. read more

Spent 40 min to order. This store has very poor management. By looking at the employees I see they have no training, preparing orders in a lazy way, no organization at all. Another client in front of me ordered a hot dog and a tropichop, he waited for 45 min and when it finally came he kindly asked if he could have a roll and the answer was no Sir,go back to line and order, he went back to the line probably waiting another 45 min to pay for a roll. Pollo Tropical management at that store needs to be reviewed urgently. I will never go back to that store. I give it one star because I cannot give it a - 1 star read more

This place takes forever and they never have the sauces you ask for. Horrible location manager should be ashamed.

I ordered a Chicken Caesar Wrap Combo but was given a Chicken Caesar Salad, instead. After paying, i mention the misunderstanding to the young lady that took my order and she mentions that they do not have any wraps. When I get home, the chicken was burnt and inedible, as seen in the picture. Very disappointed. 7 dollars for a salad with burnt chicken and a little bit of lettuce. read more

Pollo Tropical - CCaesar Chicken Caesar Salad - Fast Food Near Me - Florida City, Florida

Horrible service I can't believe these people are actually selling this shit to the public for $10! Yes you read that right! $10! I ordered their new churrasco plate and this is what I opened my plate to. I've never in my life have seen a churrasco like this! I feel tried! I usually get churrascos from Fritangas and they give you a whole slab of meat for the same price and twice the rice and other sides in the same plate, My husband also ordered the macaroni and pork tropichop and that shit looked like soup. I might be even talking shit about soups to be honest, that looked like baby diarrhea. I will never eat from this place again I don't know if it's just this location but this was horrible! I can't and won't eat this. This is false advertisement! when you go to the place they make it look nice and pretty and even more food than what I had on this plate, I guess this is what I get from expecting more from "Pollo Tropical" smh. I want my back for this crap. They should stick to just selling chicken. read more

Pollo Tropical - Fast Food Near Me - Florida City, Florida

10 out of 10 do NOT Recommend. I love Wendy's but the staff at this establishment is about as useful as tits on a Boar . Had to repeat orders 7 times each just for everything to be wrong in the end. I'm fairly certain the lemonade I order came straight from Charlie's chocolate factory with the amount of sugar grit in it.let's add in none of the condiments were filled. I'll end with the fact the chicken sandwich wasn't even cooked. ! read more

If I could leave a 0 I would this has to be the biggest f*cling joke ever we literally left to go to another pollo tropical 4 miles away because they turned the lights off before closing time and we're playing on their phones instead of doing their jobs I work in service and this was f*cling pathetic they should all be fired to be honest we were driving back from the keys and waited over 35 minutes before leaving the drive through NEVER EVER COME HERE read more

It seems like every time I come to pollo they don't have any sauces. It's very disappointing.

Casa día es algo diferente, siempre un problema y mas de 25 minutos de espera y luego te dicen que solo toman cash... terrible servicio el peor pollo tropical de la zona con diferencia.‍ read more

Oh my God! I got the tip to go to Pollo Tropical on the way from Key West, where the food was very good. I agree, it was very good. Well-prepared and fresh, it did not feel so unhealthy and fatty food as often does in the United States. A big plus for all the sauces that you can take yourself. Very good! read more

Pollo Tropical - Fast Food Near Me - Florida City, Florida

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Pretty good for fast food. Had chicken for lunch so I had the slow-roasted pork with rice and beans. Yum. They keep it pretty clean. Very handy to the Best Western. Has a Cuban vibe. Friendly. Lots of variety in toppings and sauces. read more

Pollo Tropical - Mojo Roast Pork - Fast Food Near Me - Florida City, Florida

Good taste, great sauces I just wish the chicken pieces were larger. Each piece of chicken is like a mini piece of any other chicken restaurant. read more

Great tasting chicken but have to remember to always ask to make sure the chicken isn't dried out like it so often is when I forget.

No customers were inside , but a line of cars for the drive through. We waited to have our order taken. After 15 minutes no one even greeted us or said a word. Not even eye contact. We are/ were disgusted with such poor service. We walked out as we did not get served. Had a fantastic meal around the corner at a wonderfully welcoming el tacazo. read more

Much more variety than El Pollo Loco. Lots of different sauces to go with the grilled chicken. Ribs were so so. Also tried the pulled pork which was moist (or greasy depends on your view) and flavorful with the accompaniments of onions. The desserts of flans, key lime pie, and quatro leches were also good. Service is friendly but can be a hit or miss if it is busy during the rush hour. Conveniently located next to BW Gateway to the Keys. read more

Drive thru very slow, no mashed potatoes. My wife is very upset and did not order anything because of this.

They never have any crispy chicken or sauces. Sometimes They actually run out of regular chicken. It's "pollo tropical" pollo means chicken, how do you not have any chicken. Also they don't let you dine in so you have to wait in a long as* drive through line to find out they don't have chicken just so you can drive out and end up going to the near by restaurants. I really don't believe that the "pandemic" has caused this to happen because when my family leaves this specific pollo tropical, they drive to the one in homestead and they always hook it up and actually have you know, chicken crispy and regular, also they have that cilantro sauces. Man. Manager here needs to tighten up on that inventory. Common. read more

Completely Disgusting. Never Again!!! They ripped me off and instead of giving me 2 chicken breast in my boneless chicken meal they cut one breast in 2. Also if you reference to my picture one of the pieces of chicken is green looks like mold. Pretty much wasted my 20$ cause the food was disgusting and uneatable. So pissed off. Totally unacceptable. Place should be shut down. It's a brand new location and their food is so gross what a shame. Stay away from this place! read more

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How is it that this is my local place & order my family meal online. No pork or garlic cilantro sauce. My sons meal was fine. My brown rice was the scraping, something they should never served to a paying customer. Chicken was over done w/ burn crusted all over. My husband has yet to eat his meal? When I went inside to pick up, it was NOT the best. Considering no one was there. Come on people don't make me go back in for an order not feasible to serve someone. read more

This place is garbage. They never have a full menu and are always out of something. On today's adventure, they didn't have any sauce except BBQ and they didn't tell you until you got to the window where you were greeted with their most rude employee. read more

I love Pollo but the Key Lime Pie Is not good the crust is super moist it ruins the whole taste of the pie read more

Pollo Tropical - Fast Food Near Me - Florida City, Florida

I always try to give this place a benefit of the doubt and say that the beans are worth the issues. At this point let tell you, they're not that good. Every time I come here whether it's through the drive thru, inside, or on-line. So if that's what your looking for, you've found your store! Oh the icing on the cake you may ask?? The pleasantness and professionalism that the staff has, well let's say that I definitely don't go there for their customer service. This location is literally five minutes away from my house but I would rather travel the extra 15 mins to go to another one. Please don't go unless you like the drama read more

Absolutely terrible. Come here if you want to wait 35 minutes for your order and have everyone served before you ! Plus the customer service was absolutely disgusting. Go to any other pollo tropical but this one . read more

I got the trio platter. Very good! Yuca is yum, although slightly under seasoned. Chicken is great, ribs are very good, and pork is very decent. Nice touch with the Hawaiian bun. Plantains were great! read more

we ordered 2 grilled chicken Cuban sandwiches and was told they had no ham. While waiting for our food order we went to the restroom - absolutely filthy and wished we hadn't ordered anything! When we got the order we basically had a grilled chicken breast between two buns and a pickle. Nothing else! It was very dry and not tasty! read more