This is about the worst Pollo Tropical. ive been too. A while back I went thru drive thru and placed my order . As usual it was not complete . I even asked ghe cashier is evefything there she acknowledge yes . I trusted her .yo my surprise it was not . i got very upset. read more

I was hungry and I drove thru Apple Bees just to try the New Shrimp Tropichop meal at this Pollo Tropical. I drove up to the Drive Thru Speaker and I requested my Shrimp Tropichop and the guy had said they had ran out so I asked for a chicken instead and then a ouple of seconds after he asked if I still wanted the Shrimp and of course I said "YES Please". I drove up to pay and I got my order and drove of. I opened my order at the parking lot and to my surprise I was served a hard yellow crusty yellow rice, 4 pieces of shrimp, and the vegetable in it were over cooked and crushed. I was hungry and was looking forward to a nice meal but instead I was severely disappointed. This type of Negative and Poor Food Service Quality reflects on the leadership and supervision practice in this establishment. Be Ware of the Quality of Meals Been Served At This Pollo Tropical... read more

Extremely slow service. The drive through and inside. The drive through is designed in a way where you can't leave once you are in line, so you can be stuck for an extremely long time. Terrible. read more

Was waiting for 15 minutes at the counter before I was even acknowledged. So many staff members, yet the whole place is a cluster. I had a catering order for 11:30 and they didn't even start making it and "didn't see the order." Seriously? I have to cater daily and the prices aren't worth it to be ignored, terrible customer service and not even having the orders ready. The manager also doesn't seem to help as I was asking about my catering while he was standing there and walked away. read more

I'm not sure what they are doing. There are plenty people working but it takes forever to get the food. So disorganized. I have not been here for a long time because of the service and thought maybe it had changed. Sadly it has not. read more

If I could give this place 0 zeros I would easily give it without a doubt in my mind. Terrible service, I don't know how hard it is to get an order right, it's not rocket science. The water cups are paper cones, people can't even drink water with their meal because they have to choose between holding the cup or eating, pollo tropical is easily the most pathetic food place ever, it has Americanize so much it's sad, all for some extra white clients. Have been the multiple throughout ALL of my Miami and the service is all the same, terrible associates but even worst managers. Safe to say that I will be leaving pollo tropical in the past. read more

I would give it zero ratings but the app wouldn't let me. The worst experience ever! I have been ordering Chicken quesadilla salad for a good year or two. I go in tonight, all of the sudden they no longer have them. They tell me they have the grilled or crispy avocado chicken salad. I give it a try. When I get home it simply is grilled chicken, lettuce, and some slices of avocado drowned in whatever dressing sauce they used. Ahh where the heck are the ingredients? No tomatoes, no onion, no cheese , nothing. Like WTH? You should have called it lettuce and grilled chicken bowl with a side order of old expired avocado. At the very least a grilled Cesar chicken salad contains lettuce, chicken, croutons, and Parmesan cheese. And let's go back to the avocado, they were old, black spots on the avocado. I had to dig them out of the salad and luckily I had some avocado at home. This place is the worst. read more

Pollo Tropical - Old soggy avocado with black spots on all pieces. This is one piece I took out on the drowned in dressing so called salad. this is garbage. - Latin American Near Me - Miami, Florida

I'm giving 5 stars because of the awesome customer service. By far first fast food restaurant with a great service.

One word for you: nasty. There were 2 homeless people that were on the entrance begging for money. And don't get me started on their condiments table. It was EMPTY AND FILTHY. Bad maintenance. IF IT WAS FOR THE YELP POLICY THERE WOULD BE NO STARS. read more

I use to go to this pollo tropical almost once a week for the last two years. The last few months the service and food quality has been horrible! I ordered a chicken Cesar wrap last time I was there and they gave me a shrimp quesadilla wrap instead, and the shrimp was disgusting and tasted old. This time I ordered the half chicken meal with two sides (Black beans and Cesar salad) only to find they did not give me my Cesar salad. On top of that, my chicken was incredibly dry and the meat was tough like it had been sitting out for a long while. The service is horrible, people act like they are doing you a favor by serving you. Def skip over this place. Whats worse is when pollo campero was right next door they made sure you received the best service and the best quality of food. I guess they feel safer now since they closed down. Don't eat here. Other friends of mine have complained too. read more

It's horrible that Pollo Tropical is having their employees stay out under the sun , on their feet taking orders for hours at a time. They really need to change that, it saddens me to see a company I've enjoyed for so many years go as low as to mistreat their workers. Please do something about this. If the purpose behind this is to make the line faster it doesn't, it still takes long, which is fine by me personally considering I'm purchasing a healthy meal for my family. read more

If i could give no stars I would. How do you order online for curbside come to the store and no one comes outside so u go inside to see more people waiting inside... more than an hour later they still don't have your order claim they never received it and then want to make you wait to make the order they never did. People were ordering inside and receiving their food before online orders. Plus they don't even give you a discount or anything for their fuck you. Don't bother calling either cuz I'll get a message saying i reached them after hours. What a freaking joke of a place. I'd rather drive to 137th/184th then deal with this pollo.... get home after the MANAGER said she was going to fix it only to receive 1 whole chicken family meal when i ordered a whole and a half... apparently they don't know how to count their chickens. And gave 4 breads ... I'm super upset and more so tgat i paid $35 for this crap. I'll be calling HQ to get either my funds back or something... RIDICULOUS read more

I've been coming to this location for years, never seen a fly problem or had a problem with the wait of my order. This particular Pollo Tropical continues to be one of my favorite fast lunch joints. As for the food, it's the same quality you would expect from any other Pollo Tropical. I will tell you this much, during the lunch hour it gets packed. That's a good thing though, it means the food is constantly being made fresh! read more

If I could give 0 stars I would. I just moved here to Miami and this was the worst experience I've ever had at a Pollo Tropical. I made an online order and went to the store and nothing was in the pick up area. I saw that they were busy and for someone that has been in the f&b industry, I decided to be patient. However, I did go to the front to ask if anyone had my order. No one answered me, no one allowed me to get their attention. One lady says "I don't know" and shooed me away. Then said something to another very old lady in Spanish. The older lady then came over to me and handed me a bunch of receipts and asked me to go thru them and find my name. Still with the bad customer service so far, I had no problem looking thru the receipts. My name wasn't there. I then asked a man in a red shirt if he was the manager. He looked annoyed and said yes. I explained to him what was going on and he impatiently says to me "what do you want me to do? I'm busy". At that point I was furious. I've been to a McDonald's and received better customer service than that. I didn't deserve attitude like that from a MANAGER. I am also a manager & I know that customer service is priority. You never treat a guest like that. He then after a few minutes placed my meal in front of me and said nothing. I do not recommend going to this place. I will not be giving them my money. But that manager and staff needs some serious reprimanding. That was my worst food experience ANYWHERE. Very disappointing and offensive. Do not go here! read more

I was sick and craving the Caribbean Chicken Soup. It was the only thing that I left the house for all day. I ordered the lite Chicken Caesar combo which includes a soup and ordered an extra soup for later. I went through the drive thru which forgot to put my wrap in the to go bag. Gee thanks!!!! And, When I got home there was a bug in my soup. Yuck!!!! I tried calling the location but the number listed online was incorrect. read more

Pollo Tropical - Notice Bug in the soup - Latin American Near Me - Miami, Florida

Stay away from this scum cookery! While there recently, I was "treated" to an apparently cognizantly impaired "cashier". As I explained what I wanted, the "server" varied between incomprehension and complete ignorance of products & procedures. While waiting for resolution I began talking to some employees I know, before long a dark denizen hood rat began calling me racist but cowardly stopped when I called it out (TG for SYG)! Then the slothful and rotund AM joined in accusing me of holding things up, even as I held my $'s waiting to pay. I returned the abominable slop they call "Food" & the apathetic AM shorted me, stealing my $'s. The Manager, "Leo" must be a bungling inept, incapable of these simple tasks! Hope they go 'Rupt! read more

Honestly I didn't know what to expect other than the usual. The service inside was lacking, and it took a while to get our food. Not only that, but me AND my friend both got very stomach sick after eating here and it wasn't good. Don't recommend. read more

So I arrived and the lady was standing outside getting my order because "the computer was down" and she repeated my order correctly but when I get home and opened my choppy choppy there was rice, beans, chicken, BUT NO CORN!! AND I ASKED THE LADY FOR CORN AND WHEN SHE REPEATED MY ORDER SHE SAID "with corn" SO WHY WAS THERE NO CORN ON MY CHOPPY CHOPPY???!!!! HUH? This shows me they are unprofessional and I am furious! read more

Pollo Tropical - Latin American Near Me - Miami, Florida

Absolutely horrendous service. Waited 20 minutes for my food. Staff was slow and undermanned and seemed uninterested in keeping up with the lunch time pace. Not exactly "fast" food. read more

Absolutely the worst experience ever. Order my food around 9pm with Uber and restaurant told the driver at 10pm they didn't have any meat left. I had to wait a whole hour so they can tell me they don't have my order. I tried calling but they don't answer the phone due to heavy incoming calls about nothing but issues with the restaurant and the orders going out. The most incompetent ppl you can deal with work at this location. You will never catch me ordering a meal from this place. read more

This pollo obviously doesn't need to make any changes because the drive thru line is always 15 cars deep. The cesar salad wrap is big enough one day and then should be on a dollar menu the next. Their workers are obviously over worked. The rice is awful the majority of the time. The tropichops never have any meat. Do yourself a favor and go to the new one off 124th and us1. read more

I've never heard of a chicken Resturant that constantly runs out of chicken . Unfortunately this is only one in my area . If you come here after 9:30pm you will most likely be told they are out of chicken. Last time the excuse was they were cleaning the exhaust vents . This time the excuse is someone bought there last 5 chickens. So they don't have anymore. RIDICULOUS!!! read more

Pollo Tropical - Hours of operation 10:30am - Midnight... - Latin American Near Me - Miami, Florida

My daughter's favorite fast food spot since she was three. I like it too. If you need something hot fast cheap and good, this is your best option. read more

Pollo Tropical - This is how we Pollo. - Latin American Near Me - Miami, Florida

Do not go in terrible customer service it's disorganized and the manager Armando doesn't know what he is doing.

This particular pollo you never know how the food is gonna be sometimes chicken is hard and over cooked sometimes brown rice is hard.

Let's be clear this is fast food and I would choose it any day over McDonald's. However going there (especially on the weekend) is utterly soul destroying as the crowd turns the place into a third world horror zone ...you best avert your eyes while you eat coz if you catch a glimpse of those 300lb ladies in tight Lycra pants or the local tramp just chilling at the table next to you..you might never get your appetite back! read more

Absolutely the BEST tasting Pollo Tropical chicken is at this location! They season the chicken better than any other location. Unfortunately, the place is messy and it takes longer than usual to fill the orders due to the number of patrons. orders. The fixings bar is filthy with sauces all over the counter, which is why I couldn't give them 5 stars. read more

I have attempted multiple times in the last 3 weeks to dine in, but the rowdy homeless that congregate outside is too dangerous to bring my family. Maybe if you serve them free dinners once a day they will stop the rowdiness behavior... read more

Recently moved to the area from California. We moved into our new house today. After a long tiring day all we wanted some food. They messed up our order and forgot our sauces. We went back and they thought we were trying to get free food and did not correct the order. We drove 2 times round trip and the customer service was awful. I hope the manager reads this and makes things right cause being that we are living here now they could've had our regular business. read more

This place has amazing good food probably the best chicken rice and beans I've ever had in my life super nice volenteers super good yuca and this place is super clean amazing read more

I eat here on average about 5 times a week. I only order 1/4 chicken white meat and white rice without beans. I eat my meals at off hours so my wait is never over a couple minutes. If you come to this location during peak hours then you will have to wait, I would personally allocate a extra 10-15 minutes over your best estimate. In my opinion the chicken at this Pollo Tropical location is well seasoned, grilled carefully and always served hot. I am on the road in south Florida almost everyday so I have had the opportunity to try many other locations from Dania Beach all the way south to this location but shoot nothing comes even close except for maybe the Sunny Isles Pollo Tropical on A1A. Of course there have been times were I got a super small piece of chicken or the piece seemed over cooked BUT all you need to do is speak up and you will be taken care of. This Pollo Tropical location has character and great chicken and rice. read more

Pollo Tropical - Sometimes the guy cutting your chicken takes a piece to eat for himself. - Latin American Near Me - Miami, Florida

Wish i could post a pic of my food. I paid for a pork tropichop brown rice beans and corn i swear i can count the kernels of corn they threw on and they seem like they were trying to save on rice cus they barely filled the container i couldn't go back and complain cus i would be late for work but im pissed. A waste of fucking money!!! read more

The WORST customer service ever!! The drive thru is right next to a busy US-1 and they always seem to have trouble hearing through the microphone. Tip #1 move the microphone away from traffic noise. Both people who attended me seemed very entitled and annoyed with me and were blaming me for not being loud enough I was practically yelling at the microphone while I tried to remain polite since I was starving. You know how hard that is lol. Yeah I'm NEVER going there again. read more

Chicken is good. I do have concerns about cross contamination with the shrimp. Side are good. Try the fried yuca and the maduros. Can be very crowded. One down side for me is they have nothing I can drink. The teas are mango tea and I am very allergic to that. I settle for cold water or bring my own unsweetened tea. read more

Fernando and Natalie were RUDE. While about 5 women plus manager Julio worked these 2 mentioned hung out chatting discussing something on phone. It took 15m to get 2 sandwiches -what??? There's no team work, there's lazy ppl spoiling those who want to work. Worse pollo in south Florida. read more

Thank you Manager (White guy with blondish hair) at Pollo Tropical, Palmetto/Cutler Bay (186th), for throwing out the drive thru girl's food that she was shoving bites of as I sat in line waiting for my food! She clearly was more concerned about her purple lipstick rather than the sanitation of our food! Glad you're on top of that! read more

Never been to a pollo tropical with such a long wait as this one. It's 3:30 pm and I've been in the drive thru for like 20 min! And haven't even gotten to the speaker to place my order. There's no way a drive thrus supposed to take this long. read more

The food here is good but the portions are getting smaller and the restaurant is not as clean as it use to be. There are flies flying around and the condiments area is dirty but, I will always come here because the food taste so good read more

Me and my family wanted to eat some chicken and we decided to go through the drive through and we ordered whole chicken rice and black beans fried yuca and a chicken soup we got home we took out all the food and instead of what we ordered we got rice and black beans a salad instead of soup and whole chicken and instead of yuca we got platanos we were gonna go back but we thought since it was looking like rain we shouldnt so yes when i go back ill look in the bags before leaving the line just to check hopefully this wont happen again! read more

I decided to come back to the place, and check out the customer service and I must say! This time it was great. Very polite. Especially the young lady at the register. I didn't know her name. Short black hair. Excellent service. Thank you. read more