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    Pollo Tropical

    1.8 (86 reviews)
    Open 10:00 am - 12:00 AM (Next day)

    Order Pollo Tropical Takeout or Delivery

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    Business Info

    POLLO TROPICAL ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Outdoor seating
    Good for kids

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    Recommended Reviews - Pollo Tropical

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    Smoothy drinks on tap
    Kevin S.

    When we visit FL we eat almost every meal at Pollo Tropical. Lately we've been disappointed with items out of stock and poor service. But this meal was the reason we love pollo. They had it all and it was fresh! Awesome experience. Thank you pollo team!

    steak and french fries in a styrofoam container

    Absolute garbage, I ordered the Churasco and it was nothing like what advertised on their commercials. VERY VERY VERY small portions. Steak was dry and no chimi churri sauce as they advertise on their commercials. It was cold as ice, fris were old and crunchy, I threw the entire meal in the garbage. For the money dog food would have been a better meal and deal. Absolutely horrible, ,l we should have known when we saw they had no customers in the lobby or the drive through , we will never go back

    Outside of restaurant
    Daniel R.

    Went to Miami and had a wide variety of food and drinks. From Dallas so this was what I was looking for.

    How is this a bowl of soup it's the same size as the rice!
    Jeimy O.

    I wish i can gave them 0 stars, because I'm so upset right now! I tried their beef soup, it taste like straight up sodium. I also paid for a bowl and they gave me what looks like a cup. The rice wasn't fully cooked and instead of giving me the garlic cilantro sauce for my husbands tropi chop they gave me Caesar dressing. Talk about no attention to detail. Pollo Tropical used to be so good, their service and food has really changed in the past few years! Sad because they've lost a loyal customer!

    UNCOOKED CHICKEN

    Don't even order from here unless you want salmonella from uncooked chicken. ON TOP of that a bowl that is being advertised. Disgusting.

    Accepts Apple pay

    Horrible HORRIBLE customer service I waiting in line for 20 minutes and turns out they don't take apple pay thru drive thru guys! I asked if the could take my order and just let my pay inside they said no i have to make the line AGAIN and pay there. I waited to get out of the drive thru line and went inside. I go in and see 4 people in line. They didn't take the first person until about 15 min later.... I went to the counter to ask if they were taking orders in the front because everyone was just waiting around and they payed us no mind. Maybe I'll give it to them that is was rush hour but at least give us a notice " hey i'm so sorry about the wait guys we will be with you soon" NOTHING. This one employee with purple hair was calling out numbers of the peoples order and no one can so she was saying anyone want this order like .... what.

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    Review Highlights - Pollo Tropical

    I eat here on average about 5 times a week.

    Mentioned in 2 reviews

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    Raising Cane's Chicken Fingers

    Raising Cane's Chicken Fingers

    4.0(67 reviews)
    0.8 mi

    The service as soon as you walked through the door the staff greet you with a smile and welcome…read moreyou. This is a fresh and new location here in the Cutler Bay Area. The food was very fresh and delicious! The Cane sauce is my favorite because it makes the chicken tenders and fries taste 100 times better for some reason haha. The ambiance has some freshly new vibes they opened a few months ago which is great! I would highly recommend coming with your friends or family! The drive through moves pretty quickly as well. (:

    This was a great first time visit and experience …read more I'd only heard about Raising Canes in passing from other coworkers who had dined here before and listened to all the great things they had to say. Let's start from the top shall we: The parking lot was ample and clean. There's a great covered seating area outside that allows for some appreciation of the south Dade trail breeze. I was greeted by Dayjah and Denice at the front who welcomed me and walked me through the menu. Tanicia rang me up at the register and she was fast and friendly. They were personable, amicable and welcoming. The food itself was delicious and served hot. I opted to couple the meal with sweet tea, as one does, but there's plenty of other fountain drink and lemonade options. The coleslaw was cool and crisp without being overly saucy. I like the crinkle cut fries that felt balanced in salt and texture. The chicken strips were JUICY while also crispy on the exterior. I made work of the dipping sauce and next time I'll ask for an extra one. My favorite part was the buttery sesame seed Texas toast. There's just something about that doughy goodness that ties the meal together. The music and ambiance in the dining area is inviting and there's plenty of interesting design aspects coupled with booths, tables and ambient lighting to make for a great dining experience.

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    Raising Cane's Chicken Fingers
    Raising Cane's Chicken Fingers - Canes sauce

    Canes sauce

    Raising Cane's Chicken Fingers

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    Pollo Tropical - latin - Updated September 2026

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