This place is the worst place I have ever been to they don't ever have shit and their Costomer service is TERRIBLE. Supper rude especially the manager Angelo idk if that was actually his name because he didn't have a name tag read more

Treat customers with contempt. Won't go back. 2 of last three orders deliberately wrong. One: ordered half chicken. Got 2 legs and 2 thighs. Someone deliberately filled the order that way. Two: Side item missing. Before pulling away I asked if it was there, as the bag felt light. The woman said it was there, no worries. It wasn't. They just don't care. Don't check order, deliberately fill order wrong. I don't care if my wife likes it I will never go back! read more

I can't give zero star. This place reminded me of Pollo Hermanos from Breaking bad tv series. But worse! At least the one in the tv series was clean. Do they have a corporate so we can make complaints? I don't even think they are a serious business. It doesn't look like the employees enjoy their job. We had to throw 25$ worth of inedible food. The pollo is not tropical, it's from a zombie farm. read more

This location is very dirty. No one cleans the tables outside and the tables are not 6 ft apart. Very unsanitary.

I writing this review as a Uber eats driver because I was really sad to see the poor customer services that they provide. Today (8/13/2020) around 8:30pm I was picking up an order. They had a problem with the order (there was not white rice) which is something that It's totally out my responsibility as driver. They told me to call the customer let them know what they were missing. I try to call the customer but this never answered. I work my full time job in a restaurant so I know when there is a problem you (as employee from the restaurant) has to fix it, not try the driver to solve an issue that he/she can't solve. Sadly this lady didn't know this simple philosophy. There was two girls one really polite (wearing a black shirt) and the other which I assume was the manager (wearing a red shirt). The girl in the red shirt was extremely rude to me saying that I should cancel the order (this was her solution) she repeat this to me many many times (probably she doesn't know that cancel the order affects me the driver, Uber and the company) she was yelling at me with for no reason saying that she already told me to cancel the order if I can't contact the customer! And that "it was not her responsibility to contact the customer" I was not even saying "no" to contact the customer it was just the fact that the customer didn't answer it, simple as that. I don't really understand why she was so rude to me but there was other customers who saw the show that she was making for something that it was not my fault it all. That just leave the company service in a really low place to be. read more

The service is the worst you could have, this afternoon one of the employees cursing out loud!! Terrible, dirty, no sauce in the containers!!. Never again!! read more

They sold me food and when I got to the window they didn't have the food I wanted, they exchanged it for another of lower value and they didn't give me the difference in value when I asked for the purchase receipt, they told me that the machine was broken when I ask to speak to the manager, the man treated me very badly and with little respect read more

It's the third time in a row that the order is not complete. They always forget something first time the beans, second the rice, yesterday both. I always ask the person at the window if everything is in the bags, I even ask to repeat the order...they always smile and smiled a big "yes"...It's very sad after driving 30 min for food to get home with fully paid but not enough food... read more

Literally could not care less about customer service. Placed two large catering orders, paid, received WRITTEN confirmation of orders. Arrived at 10:45am pick up order as confirmed by Pollo Tropical - Again in WRITING. The store was locked and completely empty. I waited then knocked but no one was to be found. By 11:00sm, the store was still locked and not one soul vida le inside. Other customers had congregated waiting outside and began knocking on the door. No one came. Some time after 11am, the manager who I now know is Bernadette, unlocked the doors. I told her I was in rush because my catering order was supposed to be ready at 10:45 AM. She rudely cut me off and told me there was no catering order. She then informed me that her email was broken and she did not make any catering orders. She also told me that she informed her corporate representative that there was no email. Rather than simply get the order by phone and make the food they had charged me for and committed to make, she simply chose to have me show up expecting to feed 25 people and THEN. Inform me that there would be no food. I explained to her that I had an order confirmation and that I had a large group of people expecting to be fed. Bernadette was absolutely rude and probably the most unprofessional individual I have come in contact with. I have done many thousands of dollars of business with Apollo catering and I can assure you, that will not continue. Bernadette just personally cost this business many thousands of dollars in revenue. She has zero professionalism and is an absolutely shameful representative for this company. read more

The dish was something I could've made at home. And I can't cook. Trash. Sauce Trash. Food Trash. Drink Trash. Everything trash.

The food is amazing and the price is even better . I payed $15 for my boyfriend and I I got a salad and he got the 1/4 chicken plate and we were both full and satisfied .i would DEFINITELY go there again . read more

Window person seemed miserable. Smile and be happy. Lifes to short, enjoy every minute.

Because Yelp listed their Saturday closing time as midnight, my friend and I arrived at 10:50, not realizing the actual closing time was 11:00, not midnight. Yet, despite the fact we were there 10 minutes before closing, we were not turned away. We were told they were out of white rice and brown rice, but other than that, we were able to get our Caribbean chicken soup with a side of yellow rice. They even told us we could eat in, and did not rush us out. The manager told us to let him know if we needed anything more and told the rest of the staff to not bother us. Great customer service here! read more

First of all. This places trop-I-chops are the best I've had at any establishment. Pollo tropical is a great place but this one is something else. I currently live on the west coast and all we have is pollo loco and their chicken isn't good, it's even hard to chew. Also customer service was kinda .... eh weird. The guy said I couldn't use the bathroom because their doorknob melted? Whatever that means but let's not get side tracked. This place is FIVE STARS read more

The staff were all have conversations with each other and cursing in front of all guest. The guy in charges of refilling sauces had his pants almost to his knees with his underwear all exposed. Clean the staff up in this pollo tropical. read more

I was in the weston area today and decided to go by pollo tropical for lunch. My family and I always eat at the pollo tropical on pines blvd so we know what it's suppose to taste like. All I wasnt to say is that this has been the worst pollo tropical I e ever been too. I order three sandwiches and the chicken was so hard that u can break someone's head with it. It all went into the garbage. On top of that that didn't give me a receipt to call corporate to complain however, I will still try to do so. Therefore, I don't recommend this pollo tropical to anyone from weston or and any city around. I thought it would be being that it was located in weston. Thank u! read more

My 1st disappointment in 2020. This evening I had the worst experience, they didn't have any salsa out side, the soda was flat, not enough cooked chicken, I was watching my plate ready only waiting for the chicken, after waiting for at least 15 minutes, they started serving the chicken that was coming out to the new drive thru orders, I brought it to the employee's attention and I was completely ignore. Finally, I requested to speak to the manager and requested my money back, he refunded me without one single apology. This will be my last visit to Pollo Tropical in Weston. read more

Went at lunch rush hour but the wait wasn't bad at all unlike some of the other reviews. Food on the other hand embassy anything special. Had the chicken sandwich combo which came out to $6 and change. Chic-fil-a is a lot better in my opinion. read more

This is the first time I have been here. My family in Florida always rave about it. I figured to try it out and it was really good, they have a trip combo meal for $9 roasted pork loin, 1/4 chicken, Caribbean pork ribs. Everything is on an open fire grill. The good was all very tasty. We also had fried plantains !! OMG !! They were the BEST! They have a condiment bar with BBQ sauce, try the guava BBQ sauce. It's delish. A cilantro garlic dip/dressing. Is to die for! The place is a must go! Lots of sides to choose from. I will definitely be back again!! read more

Great place and great food! Plenty of seating room and nice atmosphere to talk or just to work and grab a bite to eat!

Looking for slow service, hoping they'll get your order wrong and want to feel guilty for even ordering your meal? Look no further, this Pollo Tropical does that and much, much more! The food is good, but dont look at the service stations where they make it. You may lose your appetite. A plus is one of the shift managers. Very friendly and you can see he's trying to make a squad of workers efficient. A losing battle thus far. read more

I've been going to Pollo Tropical in Weston for over 15 years. I went today to pick up dinner & they had no rice, no plantains, no brown or yellow rice. That is like MacDonalds running out of burgers. That place has seen better days. I couldn't post without leaving a rating but honestly...0 stars for Pollo Tropical of Weston. read more

Wait times are about 1 to 2 years long. Seriously... It's about 10 minutes per person. Something they need to work on but I doubt they ever will. Maybe the longer wait times I've ever seen. read more

It seems like they've been giving less meet and more rice to make it seem like more in the tropichop. Is it just me??

The restaurant was empty and every table was dirty. I asked for a napkin and was told they ran out. The employees placed large rolls of paper towel that appeared as if it came from the bathroom on the serving station. This is sad because the food is not bad but I do not feel comfortable eating in such a disorganized place. read more

If there was a zero that is what I would rate this place. The chicken is literally chicken scraps and is nothing like what is shown on the menu. The portions they give you are outrageously small. On top of it all the customer service is terrible and incompetent. read more

On 08-24-16 at 5:50pm, I got into the drive thru lane. I finally got to place my order at 7:20pm. Seriously? That was a little ridiculous. And the only reason it happened no later is because they finally decided to place an employee outside to take our orders. This place is normally slow for the drive thru but come on...Not a happy customer. read more