This was my second stay, while visiting the island. I was in a white hat with a beautiful two piece…read moresummer fit. The staff was immeasurably kind, friendly and welcoming. This will be a nice interlude amongst many other visits to the Hawaiian islands near future. Thank you for this experience. It was a birthday gift to myself.

Gotta stay at the famous White Lotus when I visit Maui right? Unfortunately, my experience was…read moreextremely mediocre. I have stayed at many luxury hotels by now. In comparison to some other brands such as Aman, Four Seasons Maui felt below average given its price point. The resort itself felt small and a bit old. The service felt very below average and inconsistent. One employee would tell you the sun umbrellas at the pools near the bushes are not adjustable while literally 2 mins later another employee came and adjusted the sun umbrella next to me and also mine when I asked. When we went to the adult pool we were told by one employee that we needed to be on a waitlist. After 3 hours when we finally got notified that it was our turn and went back we noticed other guests just literally went and grabbed empty benches and staffs were just setting the benches up for them(no, they didn't even know there was a waitlist)... Our canoe experience at the last day of our stay got canceled due to high wind and the concierge never notified us etc. Many employees gave me the vibe that they don't really care. They just gave me fake smiles and robotic responses. Maybe Amond would take better care of us...if he is still alive... The view was very amazing. We even spotted whales many times.

this resort is sooooo nice, the space is so beautiful and everything is well kept and maintained…read morethe staff are extremely kind and very attentive the pools and hot tub are really clean the private beach is AMAZING, so freaking clean & it's super easy to get towels, chairs and anything else you would need for the perfect beach day our room was spotless and so nice i was obsessed with the bathroom because of the waterfall shower and the robe?? OMG i lived in that robe and i regret not bringing it back home all the restaurants in the resort were FIRE! morimoto was DELICIOUS AND ABSOLUTELY AMAZING, shout out to the staff for attending to our 30 top Kaana kitchen's breakfast buffet was SEXY, it was packed with the most delicious food and we ate there so much Even the room service was awesome! I highly recommend this resort for anyone looking to enjoy Maui

We stayed 2 nights at the Andaz, and it was heaven. We had a 5 star stay from the moment we…read morearrived. The valet crew is so friendly and welcoming. They made me smile immediately. So cute!! The front desk crew was equally on their game when we arrived. We loved our room, the view, amazing beds and comfortable, clean space. They tend to every detail very well. Every aspect of our stay was amazing. We hung out at the pool, had amazing food and drinks, enjoyed their amazing spa. They are located just down the way from Wailea Shopping Village and that was a nice place to walk around and shop. We were sad to say goodbye.

I loved my 8 night stay at the fairmont kea lani this year. I splurged a bit on the ocean view…read moresuite and it was worth every penny! Their suites are spacious and the lanai is perfect to watch sunsets every night. The pools are crowded and I did not use them but I did like the beach and service throughout the hotel. Check in was an easy process. Lux in particular was super nice and helped me deal with an issue I was having. They have a nice gym, I didn't use it as I having too much fun on this trip! Plenty of restaurants on site. Self parking is free and plenty so valet isn't necessary. My advice is to call the concierge before you arrive and book the complementary canoe ride as it gets filled fast. I called them from LA 2 weeks before arriving and got the last spot. It was one of the highlights of my trip! If you like great service, amazing views and like staying in South Maui, this is one of my favorite hotels there. I will definitely be back!

This is a beautiful property, with gracious well trained staff, lovely rooms and a great location…read more The best aspect of the hotel is that all the rooms are spacious well appointed suites. If you're a couple and you are there for more than two days you'll appreciate the ability of the early riser to get up, make some coffee and hang on the lanai without disturbing the one of you who likes to sleep in. The bathroom was large and luxurious and supplied with really nice Le Labo soaps, shampoos and lotions. In addition, the property is immaculate and the public spaces are beautiful. There are three attractive pools -- one of which is adult only and there's a beach with attended lounge chairs at the bottom edge of the property. Our stay included the breakfast buffet, which had a wide assortment of choices that were nicely prepared. A downside of the hotel is that they host a number of corporate events and it can sometimes feel a bit crowded. Many mornings during our stay, there was a good size line at the host's station to be seated for breakfast. And once we were seated, navigating the buffet stations was a bit hectic. Similarly, the lounge chairs on the beach are within inches of each other. When sitting on your lanai, the music from one corporate cocktail event or another provides the soundtrack for the evenings. And one final nit -- the Nespresso capsules in the room were very nice, but the coffee served at breakfast was abysmal. So don't get me wrong. This is a very nice place and we had an enjoyable stay. But if you're sensitive to having your own space most of the time, this might not work for you.

I had a wonderful stay here during my visit to Maui. I will warn you that the price is very…read moreexpensive but for me, it was worth it. From the moment I arrived the service was impeccable. From the Valet parking ($75 a night ouch) attendant , to the check in attendant Kela (thank you so much for your hospitality and kindness) to the bell check who was hella cool, everyone was so genuinely kind. The pool is amazing. It was hella crowded though and I took quite some time to find a chair but it was summer at the pool what else would you expect? I hope to be able to visit again. Right after I replenish my savings from this visit. Hahahaha!

3/5 Stars My partner…read moreand I stayed at Grand Wailea to celebrate our birthdays on June 18 and June 19, and unfortunately, the experience was disappointing. We informed the hotel in advance of our special occasion, but there was no acknowledgment or birthday amenity waiting in our room upon arrival. We were referred to the restaurants, and when a server learned it was our birthdays, the only recognition we received was a verbal congratulations. While we did not expect anything extravagant, many hotels and restaurants typically offer a small gesture such as a dessert, cake, or card for special occasions. We spent approximately $1,500 dining at the resort during our celebration, yet there was still no additional acknowledgment. For a luxury resort known for its hospitality, we expected a more personalized experience. Overall, the property is beautiful, but the lack of attention to our special occasion left us disappointed. Most likely they will write back only to apologize and nothing else.

Hotel Wailea is a privately owned botique hotel that is part of Relais & Châteaux. There is a more…read moresignificant meaning behind the word and they have several books inside the hotel that gives a deeper dive into the history and other Relais & Châteaux in the world. Apparently it used to be a Japanese club called the Diamond, but was converted to a hotel after seeing the club die out. I booked this hotel for a variety of reasons. The biggest reason being that this is an adults only hotel. Upon doing my research of Maui, I figured that the south west side was probably going to be better for calmer waters and a more tranquil place for a relaxing vacation with my wife who is expecting. I am glad I chose Hotel Wailea rather than other hotels around the area including Grand Wailea or Four Seasons. Another reason is that I was able to book directly on their website and save some money on their insider rate (nonrefundable). I always try to book directly so that it benefits the hotel. It also benefits me because I was able to save 30% on the rate and got a few bonus perks. It was a little bit of a gamble due to the extreme weather that they had prior to coming, but luckily everything worked out and the weather was beautiful during my stay. Being a smaller hotel, I noticed more attention to detail and much better service than any other hotels that I have stayed at in the past. Upon coming to the hotel with my rental car, the valet service greeted us and took care of all our bags and showed us to the check in area. We were greeted with a flower lei for my wife and a kukui nut lei for me. The check in process took a few minutes to explain the layout of the hotel and details. We got a free valet parking since we stayed 5 days at the hotel and also got a $100 dining credit. I am glad we got the valet parking since I read that the parking spots can be tight and distant from everything. The valet took us to our stay with a golf cart loaded with our luggage. Upon entering our suite, there was a welcome gift including some chocolates and alcohol free champagne. The suite is filled with everything you need. They have a fridge stocked with soft drinks and sparkling water that is all complimentary. They also have bottles of water and you can request more. You are able to take beach chairs, umbrellas, parasol and towels to the beach. They have shuttle rides that can take you to nearby area up to a certain distance. They will also pick you up if you call them. The shower and bath had the best water pressure I've seen anywhere. The bathtub was huge and it actually filled relatively quickly. They have a TV in the bedroom and in the lounge area. The outdoor patio provided a really nice view towards the ocean, garden and sky. I stayed very close to the gym which was a huge plus. I was able to use it every morning and was the only one there every morning prior to sunrise. Working out pre-sunrise to sunrise in a open door setting was a great experience. They have some unique free weights that mimics a natural wood look. There is a row machine, a coupe of treadmills, elliptical and peloton for cardio. Other basic machines that uses a pulley and weight system are available. They have several yoga mats as well for any floor exercises. The pool area seemed busy during the day so I went after sunset mostly. The water is heated so it is very comfortable. There is a beautiful sunset view from the restaurant or from the birdcage. Depending on who you ask and what circumstances they have, it could vary what expensive is, but it is certainly not cheap or affordable here. You are paying for more than just a view here. The entire experience is curated for you. The staff here does a phenomenal job at keeping this property well-maintained and running. The restaurant and hotel has a premium price, but for a premium experience. There are other experiences here that you can book on their website or contacting the front desk. The front desk, housekeeping and valet were all so easy to contact with the phone in the room. We tried the in room dining once and although it took some time, it was a nice experience. Known for its tranquil adults-only atmosphere, attentive service, and luxurious amenities, Hotel Wailea offers a beautifully curated and premium Hawaiian getaway that is well worth the high price tag.

The service makes this place shine, not that there is a dull spot on premise. It's not a full board…read moreResort, no gift shop and no sundries boutique. There is no social hotel bar. It's not for young families as no kids permitted, and not for sedentary seniors, steps walks and trails abound. What Hotel Wailea has is sublime serenity, impeccable hospitality and a way to exceed expectations at every turn. Our first night dinner was incredible from service, presentation, with use of local ingredients. Our room was a mini suite, quiet and comfortable without pretense. Initially I was concerned for lack of seats, poolside or equipment in the gym but there was never a shortage of simply anything. No need to reserve a prime seat at the pool, or get to the gym early, the minimum

Got there kinda late at night because we stopped and ate dinner before we checked in . We must have…read morebeen lucky because they upgraded us to a suite not having any rooms available that we had reserved. This is great customer service from a hotel!! Our room had a couch, dining table, bath and a half and a tub shower combo and a fire pit outside!! Had the Costco package and breakfast was included, it was a buffet style and just fine for starting us out in the morning. The resort had lots of pools and was in between two beaches, so we were always hanging out at either a beach or pool. There are a lot of stairs here. We like that we could go down to the one beach and there were beach chairs provided there from the hotel, I you got there early enough. We never ate on property except for breakfast so we can't comment on the other restaurants. Want to visit again sometime. PS-We saw the biggest, fastest spider on our patio at night, decided to only go out there during the day after that.

Extremely disappointed…read more While the grounds and landscaping at the resort are absolutely beautiful and well-maintained, our overall experience has unfortunately fallen far short of expectations. Upon arrival, it took over two hours for bell service to deliver our luggage to our room. Once we finally settled in, we discovered the room had not been properly cleaned. There were hairs and sand throughout the bathroom and room, and our children even found toys left behind from previous guests. To make matters worse, the room phone was broken, making it difficult to contact hotel staff when assistance was needed. My husband is a Titanium Elite Marriott Bonvoy member, and we have generally come to expect a higher level of service and attention to detail when staying at Marriott properties. Unfortunately, there was no recognition of his status during our stay, and the overall experience did not reflect the level of hospitality we have received at other Marriott resorts. After bringing our concerns to management's attention, the hotel did remove the upgrade charge for our first night, which we appreciated. However, the issues have continued throughout our stay. We are currently on day four of our five-night stay, and these problems have not been isolated incidents. Most recently, despite being out of the room for the entire day, housekeeping again failed to service our room. For the price point and reputation of this resort, we expected a much higher standard of cleanliness, service, and attention to detail. The property itself is stunning, and the grounds are truly one of the resort's strongest features, but the repeated service failures throughout our stay have significantly impacted what should have been a relaxing family vacation. While we appreciate the effort made to address some of our concerns, we hope management takes a closer look at the consistency of housekeeping, room readiness, and guest service so future guests have an experience that better reflects the Marriott brand.

Robert, the front desk manager cussed me out on call for asking for a golf cart ride. it is…read moreunexcepable considering it's his job. the staff were good on occasion but kicked me out of the kids pool, for having my phone in my hand. i was trying to play water pong in the rentable game room, but this fat towel boy said i need to leave. i got accused multiple times about even if i live in the villas by the same guy. 1 star overall horrible service and fire Robert from the front desk.

robert shall be fired and was rude as heck as i asked for a golf cart he took 20 minutes for a ride…read morethen cussed me out so rude!

Such a magical place! It's everything you'd expect and more! You can't beat the beach vibe and it's…read morejust too romantic!

Beautiful 3 bedroom held our party of 4 and our niece in her 20s. Pool, cabana service and Nobu…read morewere great with wonderful service. Drivers between Ho'olei and main hotel/local restaurants were great too. Beware of housekeeping. My niece left a silver Tiffany necklace out on her last day to avoid tan lines and upon returning hours later, it was gone. Staff was very reluctant to help and refused to contact housekeeping. Management never reached out. My niece is to wait for their insurance to contact her for a claim. Such a bummer to end our trip that way so we'll never go back.

We do not recommend staying at this hotel for the following reasons;…read more 1). Front desk staff had an awful attitude when we asked questions and /or say hello, good morning etc. SPECIALLY THE TALL WOMAN WITH LONG HAIR (a local) you could tell she hated every guest. Everyone who's not from the island. We had no other choice lady! our company sent us there. we went there to work not to stay there forever. Also the other local women working in the front desk were very Apathetic/rude. In contrast the other staff who weren't locals were very polite and welcoming. 2). Rooms. The carpet is extremely filthy (wear flip flops otherwise your feet will be pitch black from the dirt ) our room was cleaned very late in the afternoon almost every day. Some days it was cleaned very well in the morning but when it was done in the afternoon, it wasn't clean well. No kitchen counters were cleaned, rug was not vacuumed and the shower had dirt on it, PUBIC HAIR! And on the sink counter as well. Very gross. Also the bed wasn't even made properly. 3). Noise! Walls are very thin. We could hear people screaming, laughing, slamming doors you name it! The good: The staff in the restaurant area were very lovely. The breakfast buffet was pretty good To the ladies or managers or whoever is putting a blind eye on how front desk staff is treating guests, you don't have the right to be disrespectful. If you can't stand/tolerate people who's not from your community, don't work on hospitality. Don't work for the industry that's bringing /welcoming people from all over the world. There's more to learn and see beyond your island. We come from a country/community that respects other people, cultures and will welcome you with open arms and respect. Don't hate us. Instead, focus your energy towards organizing and fighting the rich and powerful who are the real villains for taking away your land.

We stayed here right after the Lahaina fires so the hotel was fairly empty. The staff could not…read morehave been more welcoming and gracious. I initially planned on canceling our trip, but the hotel asked that we still come since they needed the business. I just didn't want to be in the way, but Lahaina is far away so we had no impact. It's a beautiful, huge resort with a great deal of amenities to include outdoor grills, basketball court, tennis courts, pool, etc. The onsite bar and restaurant is also very nice. It's in a great location near the center of Wailea and close to Kihei so it makes for easy travel. Love our stay here.

Pineapple Hill Maui is a perfect relaxing getaway. The…read moreprivate cottage is beautifully appointed and ideally located near Wailea beaches, shops, and great dining. The grounds, saltwater pool, and hot tub are stunning, and the hosts made us feel completely at home. We can't wait to return.

Fabulous! Our stay at The Pineapple Inn was truly amazing. What an incredible place this is;…read morebeautiful, quaint and modern, clean and well maintained, and the most wonderful hosts imaginable. Thank you Mark & Steve.