After a very stressful situation involving a vehicle we had been waiting months for, General…read moreManager Manny stepped in and completely changed the outcome. Quite honestly, we would not have this vehicle today if it weren't for him. Manny was incredible from start to finish and truly went above and beyond in every way possible. He worked tirelessly to get the exact vehicle we wanted back from another dealership and never stopped fighting for a resolution. It was clear that making things right and ensuring we were happy was his top priority. His professionalism, dedication, and genuine care for his customers are rare to find, and we are beyond grateful for everything he did for our family. I also want to recognize Kevin, who was absolutely outstanding throughout this process. From start to finish, he was responsive, patient, honest, and incredibly helpful. He took the time to answer every question, kept us updated, and made sure we felt comfortable and informed every step of the way. What stood out most was how much he genuinely cared about helping us get the right vehicle rather than just making a sale. He followed through on everything he said he would do, was always available when we needed him, and made the entire process feel smooth and stress-free. Exceptional customer service is hard to find, and Kevin truly exceeded our expectations. Matthaus was also incredibly kind, welcoming, and attentive throughout the entire experience. He consistently checked in on us, kept us informed, and made sure we had everything we needed. His positive attitude and genuine kindness did not go unnoticed. What could have ended as a very disappointing experience turned into an exceptional one because of Manny, Kevin, and Matthaus. Their communication, professionalism, and commitment to customer satisfaction were outstanding. They didn't just sell us a car--they restored our confidence and made us feel valued throughout the process. Thank you, Manny, Kevin, and Matthaus, for going the extra mile and making this happen. We absolutely love our new vehicle and are incredibly grateful for all of your hard work. This team proved that when challenges arise, great leadership and exceptional customer service can make all the difference.

My wife and I recently purchased a vehicle from Kia Pomona, and I wanted to recognize the team for…read moreturning what started as a stressful situation into an outstanding experience. The biggest reason we are driving the vehicle we wanted today is because of Manny. When things didn't go as planned, he took ownership of the situation and did everything possible to make it right. He went above and beyond to locate and secure the exact vehicle we had been waiting for, even working to get it back from another dealership. His commitment to customer satisfaction was truly remarkable. Manny never made us feel like just another sale--he genuinely cared about finding a solution and making sure we left happy. Kevin was equally exceptional throughout the entire process. He was professional, knowledgeable, and incredibly easy to work with. He kept us informed, answered all of our questions, and made sure everything moved smoothly from start to finish. What impressed me most was his honesty and dedication. He followed through on every commitment he made and consistently went the extra mile to ensure we had a positive experience. Customer service like that is hard to come by, and Kevin set the standard. I also want to thank Matthaus for being so welcoming and attentive. He was always checking in, keeping us updated, and making sure we were comfortable while at the dealership. His kindness and professionalism were greatly appreciated. Buying a vehicle can sometimes be stressful, but this team worked together to make us feel valued and taken care of. Their persistence, communication, and commitment to doing right by their customers did not go unnoticed. A sincere thank you to Manny, Kevin, and Matthaus. Because of their efforts, we are now driving the exact vehicle we wanted, and we couldn't be happier with the experience.

Currently unhappy with my purchase being a 19yr old student buying her first car I feel like I was…read morefinessed. I was told that my car was ready and the battery was good, but then started to have problems with my battery was told by a triple A agent that I had a bad battery, had problems with my power steering as well had to pay 150 to tow my car that broke down due to the bad battery messing up the alternator was told the power steering pump was fixed but once again same problems. Not to mention I've purchased the car 2 months ago still no plates and barley got my Stickers and guess what only valid for 2 months "because I insisted getting registration done sooner" but wasn't notified or told that I only "insisted" because I was harassed 3 times by the police regarding my car Being a 04 with no plates apparently older cars are supposed to be sold with plates. Very upset that I choose this car, I knew the mileage was on thehigher side but expected a better experience. Also I had a lot of other problems with this car before I had to let this car go , my starter went out and I texted them regarding my problem but fixed it myself and funny I was a couple days behind on my paymen due to working 3 jobs at the time, they asked if my car was fixed and then my car was repossessed the next business day due to "lack of communication " like really not because I was late but because of lack of communication not only that but they stole 380 dollars from wallet and tried to act like they didn't know what I was talking about even the officers that came out to the lot agreed that these people were shady and there stories were fishy and didn't sound right.

Just recently moved to the area and we needed another car! Master Car Sales went ABOVE AND BEYOND…read moreand put us in a beautiful Toyota Camry. I was so happy with the deal negotiated, having a time period to check out the car, and I didn't have any problems requesting a test-drive (you don't know how many times dealers were angry when I requested a test-drive... you'd figure it's your right to!). Super 5 star service. Really appreciate it. Thanks so much!

Bought a car. They accepted my down payment, all docs were signed, loan was finalized. THEN it…read moreturns out the showed me the wrong car, the inspection was never done on the correct vehicle, they claim it was an accident and now the vehicle is at a mechanic awaiting inspection. My son went to pick up the vehicle and they made him wait for two hours with multiple different excuses as to why they could not deliver the vehicle. Now they will not respond, answer texts, or return my calls. Again, they have my money, all of the signed documents and the banks money. I still have no car and no response.

Been buying my cars from these ladies for years, so far I have bought three cars, all at amazing…read moreprices. I had went to the Honda dealership in Montclair and they tried to sale me a car 3x what the worth of the car was I got the same car here for a lot cheaper and ever since than I kept coming back. I'm grateful for these ladies, they have always been patient with me through this whole experience even when at first, if I didn't feel right buying the car , they still treat me with respect, hence why I came back to buy and will always come back. Thank you ladies.

I bought three cars back to pack at the Steeler I had no problem everything works easy approval and…read morethe payment was fair enough for me to me this is a good deal for me had a few easy with someone of my car they fix it right away Pablo he's the one that helps me a lot with my vehicles so it's a thumbs up What is auto dealer

This is by far the worst dealership I have ever encountered , very fraudulent they ripped off…read moresomeone I know so bad , they cut their check engine lights on their vehicles, reset miles , So I worn anyone to stay away from this shady dealership. If so please bring your own mechanic to inspect these cars that they sell, the staff is also very rude and disrespectful I hope this Business gets shut down soon for fraud .

Nice people at the service department! Been comparing their…read moreprices to other dealerships and Claremont has been the best so far, especially with their high quality of service. Adriana is the best.

The salesman was quite nice but it's "dealer policy" to add $1600 worth of "mandatory" paint and…read moreinterior protection to the advertised price of used cars (a practice the FTC has recently warned is illegal). I was there to see a high mileage car, this was well over 10% of the value of the vehicle, so the advertised price was meaningless. They offered to remove some of it (but still weren't willing to sell the car for the advertised price), also weren't willing to allow for a pre-purchase inspection. I wasn't enamored enough with the car to make those concessions. Edit to add: I was specifically told that the added items were mandatory and they would not take the entire price off. The "dealing" started at $1600 over the advertised price (on a $13000 car) and they brought it down to about $500 over the advertised price, while telling me that I was actually getting a deal because the addon package price was going up to over $2000. This car had 107K miles on it, I was not looking to buy a paint protection package. I was told they price the vehicles low to "be at the top of the search" and then add the added items to bring the price up to what they are willing to sell the car for. This is explicit false advertising. This wasn't a miscommunication, the deal sheet was quite clear and I was told they would not go any lower. If they were willing to sell the car for the advertised price I would have written a check on the spot. They also declined to allow me to leave a deposit so I could have a mobile mechanic come for a PPI, and while they offered to sell me a 3 day option to return for $250 they also said if I did need to return it there would be a restocking fee of "at least $500." I kind of laughed at the idea that if a mechanic found a major issue their inspection missed they'd charge us more money.

Jesse Alvarado was a great help to us finding a car within our price range and very helpful working…read morewith us on the financing.

I purchased a low-mileage Toyota Venza XLE from this dealership that I had been keeping an eye on,…read moreand the entire experience was excellent--from initial contact to scheduling an appointment and completing the transaction. When I arrived, I was greeted warmly and quickly introduced to the sales manager, who connected me with a sales representative. Manny had the car ready and waiting outside for a test drive. He walked me through the vehicle's features and was both friendly and accommodating throughout the process. When it came time to discuss the purchase, Manny was easy to work with and never pressured me into additional services, though he made me aware of the available options. Overall, I drove away in my new car feeling great about the experience. The process was smooth and transparent, and I never felt pressured or taken advantage of. As my largest vehicle purchase to date, I couldn't be happier with how everything turned out. Also note, this dealership is dog friendly as I had my dog with me. Just be sure your dog is well mannered as courtesy to their accommodation of our pets.

I recently purchased a Chevy Equinox EV from this dealership.They were able to get me out of my…read moretruck that had issues and into a new EV with ease. The process was quick and stress-free. Big thanks to "Cowboy" for making this such a smooth experience. I'd definitely recommend this dealership to anyone looking to make the switch to an EV or buy a new car.

Huge thank you to MK Chevrolet, Jasmin and Stacie for helping me find the truck of my dreams! The…read morewhole experience was smooth, professional, and actually enjoyable. If you're in the market for a vehicle, I highly recommend checking them out--you'll be in great hands!