Austin Rankin at Wilde East Towne Honda was very professional and personable. It was a very…read morepleasant experience. The team there is wonderful. I love that they show a video of the service (multi-point inspection, oil change, and tire rotation is what I received). He mentioned to me that just the day before they aquired a water machine (you can choose up to 3 flavors, sparkling/plain, options to add vitamins or caffeine). Fun...enjoy cool water while you relax and watch TV. I'm definitely going back & I told my boyfriend & co-workers! Thank you, Austin & Wilde East Town Honda Team!!! :D -Keri Riley (Waunakee)

I noticed there was a recall on my vehicle and called to schedule an appointment for them to fix…read morethe recall. After confirming all the details of my vehicle and the exact recall number I made an appointment for 8am to have them replace the recall. On the day of the replacement I brought my vehicle in to have them fix the recall. 21 minutes later they came into the waiting room to tell me they don't have the parts to fix the recall. They didn't care about or respect my time at all. No apologies towards me at all. Don't go here if you have a choice to go somewhere else. I would rate this place 0 stars if there was an option.

Zimbrick Acura was one of six dealerships we visited when looking for a new car at the end of 2024…read moreand we were really impressed by our experience here, especially compared to the other places we visited. We were able to check out the various cars on the floor without being hounded or bombarded by questions until we were ready to engage with a salesperson. While other places were clearly trying to sell us on their cars, only asking as much as needed for a potential sale and showing off their entire lineup, Acura's Joseph Gapinski got to know us, actually listening to what we wanted and needed. He was deliberate with where he directed our attention, ensuring his recommendations aligned with what we were looking for and taking care to mention features that would be especially applicable to us. He was understanding when we mentioned wanting to visit more places to get a feel for what's out there, and he was there for us when we returned to reassess. Throughout our visits, Joe was patient, thoughtful, and attentive--never pushy, and ever helpful. When it was freezing outside, he brought the cars we were interested in indoors so we could comfortably review them without ever facing the wind. He often picked up on our potential concerns and addressed them before we even got a chance to voice them, like when he noticed that the liftgate for a trunk was too high for me to comfortably reach (yes, I'm vertically challenged) and he demonstrated how it could be adjusted lest I thought it was just going to be an inconvenience to tolerate. When it came time to discuss numbers, he was transparent about the process and helped us navigate the options, sorting through the pros and cons, to determine the best route for us. Financing was stress-free and so much easier than expected, nothing like our previous experiences and all the horror stories out there. Our finance person was James and he was similarly affable and transparent, and just as easy to work with. He explained the papers and potential add-ons in layman's terms, made everything super easy to understand, and gave us the space to determine what made sense for us without any pressure or underhanded tactics. We ended up buying a new car here without any of the usual headaches typically associated with car shopping, and it's all thanks to Zimbrick Acura and Joe! We really appreciate Zimbrick Acura's authentic atmosphere and how Joe's considerate, customer-centric approach made each visit a delight; his attention to detail and genuine desire to connect with his customers shows just how much he (and by extension, Zimbrick Acura) cares. We felt valued, being treated like people and not just viewed as a potential sale. Definitely recommend Zimbrick Acura (and especially Joe) if you're looking for a car!!

"The Best (Non-) Car Buying Experience I Have Ever Had."…read more I was sitting in my La-Z-Boy recliner on a Saturday evening when I came to the conclusion that I was going to look for a "new" car. I immediately began my research that weekend and started my search on the following Monday by visiting another luxury car dealership in the Madison area. Unfortunately, it was a less-than-satisfying experience. They were unwilling to come down one dime on the asking price. I was told that they were in possession of the car for only a week. OK, your decision! I'll take my money elsewhere, and I did. Their offer for my trade-in was average. My brother, who accompanied me, suggested we check out Acuras (at Zimbrick Acura), as he and my sister-in-law are extremely satisfied with their RDX (purchased at Acura of Madison) From the moment we walked in Zimbrick, I was immediately impressed with the way we were treated. Joe Gapinski, who met us at the door, referred us to salesperson Roy Fennman because he said that Roy would have more knowledge about the kind of vehicle that I was looking for. I was somewhat disappointed because Joe was the type of person I wanted to work with (i.e., low-key and up-front). Roy did not disappoint. He has been selling cars for years, and he knows what he is talking about. He was genuine, honest, and friendly. My original intent was to purchase a used car; however, Roy showed me a new 2024 2.0L TLX Tech that I, of course, immediately fell in love with. It was not a "bait and switch." Roy gave me his price on the vehicle which included a $2,000.00 end-of-year reduction. I countered his offer. Roy said that he would need to consult with Glenn Beckwith (New Car Sales Manager). This was not a "Let me talk to my manager" waste of my time but a real presentation of my offer to Glenn. I sat down with Glenn and made my case regarding the reasoning behind my offer. He immediately responded with a "yes," and we shook hands. No stare downs, no games; just two people making what I believe is the best kind of deal--one where both parties leave with a good feeling. I asked Glenn to make his offer good until the next day until 5:00 pm so that I could look at two pre-owned vehicles in Illinois that I had previously inquired about prior to coming to Zimbrick. Glenn said he understood, prepared my request in writing, and signed it. Long story short: The next day I purchased a 2022 with 15,500 miles in Illinois. Again, remember that my original intent was to buy a used car. If you haven't looked at Acuras, I encourage you to do so. The TLX I looked at was a beautiful and was a smooth ride. And, If you are looking for an excellent car-buying experience, I also encourage you to visit Zimbrick Acura and meet Roy and Glenn. They're the "real deal."

Excellent customer service. Excellent response time. Every question answered. Friendly. Fabulous…read moreexperience. Vadim was able to address all of my concerns quickly and courteously. He was very knowledgeable and professional. Thanks a lot! See you at my next oil change.

Needed to repair the a/c on my kid's car. Went to a national chain for diagnosis. They quoted me…read more$1k to replace the unit. I went to Apex because they're local and I thought they might give me a more... nuanced price. Apex got the car in when it was convenient for me, finished the job early, and charged me less than half of what the national chain had quoted. Personal, local, skilled service -- I'm completely satisfied.

Just had Jason at Radio Dr install an aftermarket devise in my Odyssey to replace the existing…read moresystem. Initially I was frustrated. Then angry. First impulse was to return and make a case to get this JVC (second choice, following the planned Pioneer I wanted. On arrival I was informed the Pioneer was sold to another customer getting stereo next week.) removed and self-sourcing the original Pioneer AVH-W4500NEX (this is the one i found in my search, not certain it's exactly the same unit.) The frustration was in part probably my doing. I found myself suddenly out of time and was worried about being late. Which I was in the end. When I called to say I was displeased, in short it was decided I'd best return the following morning to sort it out. During the course of the night I researched and found the possible stereo I wanted and it was in stock. But when I went to BB, it was NOT. Not surprised there. But talking to the young man there go me to thinking that I might be ok with the JVC. The GUI displayed that it was Apple play compatible and that Bluetooth was acceptable (duh, yet strangely didn't work!) The idea of Bluetooth is presumed to mean WIRELESS RIGHT?! Yet it's not actually the case. My wife's Subaru ('21) has a stock system and it 'sees' my phone, and it needs a USB to use my IPod Classic. My vehicle is a Honda Odyssey (touring/nav trim), 2008. Being among the first phone integratabtle models, but sadly too dated for smart phones after probably an iPhone 5. Compounded with all pre 2014 Hondas with NAV, Jan 1 2022, they all suddenly did a global Y2K thing. Killing many functions, notably the clock was forever stuck on Jan 2002 and 9something. Turns out, Jason only told me "you can plug a USB cable through the glove box" Which at a glance meant I would have to run a USB thru the glovebox and into the rear of the head unit. I just paid a fee to not have to DIY my stereo install. So I was naturally really pissed off! At the glance, as viewed from the drivers side, when I looked, no USB was there, so I remained confused and mad. Today, I was in the car, and sitting in the passenger seat, thinking I might just go ahead and see about the USB issue, and wonder of wonders! Behold! Tucked neatly inside, and clearly out of view from the far left, is a female USB connector! Upon paging my iPhone 12 in NOW the screen shows the icons I want! The GUI for this is still an irritation, but like any operating system, there's a learning curve that needs attention and time. As for RADIO DOCTOR, I'm a satisfied patient and will be back for routine checkups! Eric and the other guys are great and sometime in the next week or two I'll probably be tasking them with the backup camera work for my ride.

Great place. Incredible service. Would definitely recommend. This place needs more credit. I would…read moretake this of over Flynn audio any day.

I've been looking at used CR-V's but loved my newer one I bought from the Zimbrick next door a few…read moreyears ago. Yesterday, I saw my dream burgundy CR-V and decided to pull off the beltway and ask about it. I met with Fue, who greeted me and was very nice. I told him I had loved buying my current car from Rick P. and Fue told me Rick worked there now! I was so excited -- my favorite car salesman was there! I took the car out for a test drive and knew she was mine. The price was incredible, she had just been listed that day. I came back and Rick was there to greet me. I got an excellent deal on my current vehicle, it's current value is as high as it will ever be, and Rick made everything great, I can't wait to pick everything up today. It was nice to have 24 hours to unload my car so I can clear it out! Thanks to Zimbrick, to Fue and to Rick for being amazing -- AGAIN!

Would NOT recommend buying a car here! These are not people who care for their customers, they have…read moremade my car buying experience a living hell selling me a vehicle that needed tons of repairs without notifying me and offering no solutions. They are dishonest and after money. Shop elsewhere for the safety of your wallet and yourself on the road!

ABSOLUTELY EXCELLENT! ***** 5 more stars for this dealership!! I was making a cross country move,…read moreat about 1100 miles into this 500 mile trip my transmission began to fail around 75 miles from Madison,WI, I called Zimbrick Nissan on High Crossing Blvd. I arrived at the extremely busy service department around noon and was kindly greeted by Quinton, he was very friendly and professional, and managed to get my Juke looked at quickly. My transmission needed to be replaced, they arranged for a ride to pick up a rental car. When the work was completed I flew back Madison on a Thursday, they provided a Lyft pick up at the airport. 25 miles from the dealership my car began to act up again, returned to Zimbrick and they immediately began extensive testing on the vehicle. I was in Madison at the dealership Thursday afternoon, and most of the day Friday. During this time I was provided with a Nissan Kick to drive, and Quinton, Cody and Dave the Service Manager went above and beyond to ensure I had everything I needed. They also covered the cost of my hotel! I was so impressed with the integrity, treatment and kindness that was shown to me, as well as observing the courtesy shown to the other customers by Neal, Cody and Quinton, I decided to trade my Juke in and purchased a 2026 Rogue. Dave introduced me to their salesmanBrook Green, who helped me decide on the best Rogue package and financing for me. Trevor handled the financing, all where extremely helpful, and did everything possible to get me the lowest pricing they could. I was able to drive home Saturday morning in a beautiful Nissan Rogue, thankful for the folks at Zimbrick and their efforts to make an unfortunate situation a lot easier to bear. Dave even called to make sure I arrived home safely!!!! Highly recommend Zimbrick Nissan!!!

We were out of town and had to make an appointment as I hit my mileage for our first oil change. I…read morehad completely forgotten about purchasing an oil change package and they found it for me, used the better oil - synthetic and washed the car for us! Everyone was very friendly and our car was in and out before we could decide on lunch. We didn't buy our vehicle from this location, but they treated us very well.

Went to Brown to get brake pads and rotors. Vern was amazing at explaining everything to me from my…read moreDealer estimate how it works within the car. Great price abs service. I will be bringing all my car needs including oil changes here!

Very knowledgeable and reasonable Diagnosed and fixed in a…read morevery timely manner. And a very friendly staff.

Never before have I had a Mouse Problem in my car…read more In less than a year I have killed 16 mice in my new Hyundai Palisade. If I would have put the traps out continuously I would have gotten much more, I am sure. I have been to the dealer and they told me there is nothing they can do. A lot of help there. I went to two mechanics and came to find out the wiring in the car has soy base oil in it. No wonder they wanted to sell me an extended warranty for thousands of dollars. Mice are not nice and the dealer ???

horrible repair practices bait and switch tactics…read more take advantage of elderly will charge for work not done