Best mailbox place in Kirkland always available great customer service, also is notary so one stop mail & postal solution.

My go to place! Have been utilizing this business for 3 years. Quality. Dependable, caring, smart. Small businesses you never really appreciate them until you Move out of the area. read more

They are always very helpful with shipping.. I appreciate having this place in he neighborhood.

I will start out by saying that I come here to ship packages, usually softball gear. It is so much better than going to the Post Office and waiting in line in which feels like forever. I am able to bring my packages here, and they check all the shipping rates and let me know the best deal. The customer service has always been friendly. I have also used their notary service, which made things quick and efficient. This is my go-to place for shipping everything from birthday presents to softball bats. Rather than attempt to weigh and measure everything and then go to various websites to find the cost, come here and let them ship it for you. read more

Neighborhood Gem. Use them weekly to send UPS / FedEx / DHL. It is super convenient that they offer USPS, UPS, FedEx, and DHL - all at one location. They also offer notary services and have ample parking. Packing charges are fair and cheaper than they charge at a FedEx corporate store. Andy and his wife have only been pleasant and helpful. read more

So rude after several attempts and just to mail a package out. I'm done done Rude Overpriced Untrusting Minimal Yuck read more

The owner is SO incredibly rude! There is no other way to describe it. I haven't had such terrible customer service for so long that I was actually shocked. I should have checked reviews before taking my package there. Learned my lesson. read more

This store's man is very rude, I agree with other customers. I asked for a package price and comment on the price. He was rudely yell back and gave a long, long speech about what I should say and should not say. I would never go back to it. I rather just go down a few blocks to Main street, that UPS store people are much nicer. read more

Went to drop off a package for UPS, and needed to tape the label to the box. Asked to use their tape gun, and the man across the counter tried to sell me $5 tape. Asked to use his again, and he said we don't do that. read more

I saw all the negative reviews and am totally baffled. I've only ever had pleasant experiences and good customer service. I've mailed many packages through them. They're always helpful, tape up the boxes for me at no charge if needed and offer a variety of shipping options so I can choose speed of delivery and price. Once, I tried shipping a package to my dad in Mexico. It was pretty expensive which was expected. The package got returned by customs. The shipping company charged the owner about $30 for the return shipping. I offered to pay him for the return shipping at least five times and he refused to take any money. I mean, who does that? Someone who cares about customer service, that's who. Also, it's a great place to take peanuts, bubble wrap and other packing material to reuse. So they also help me in my green ways. I can only think that the people posting negtaive reviews must have been jerks to them. I've worked plenty of customer service jobs and it's clear that some people think that if you work behind a counter you must be sub-human and don't deserve respect. As an employee, you have to smile and take it. (And know that they probably injest a lot of stranger's saliva at the restaurants they eat at.) Maybe as the owners, they simply don't take that kind of treatment with a smile. read more

Great service! Drop off area for packages with return labels and ALL the services you could need for sending packages (USPS, FED EX, UPS). I have only ever experienced friendly and kind service here. read more

This place is convenient, and does what I want it to do. This place is like a mini post office/convenience store. The interior layout is a bit weird, since there are two (or three??) entry doors and only one line for the counter, but that's not really a problem. There was a bit of a line while I was there, but it moved reasonably quickly. The staff are friendly; I was served by the owner, who was civil, but a bit short since well, I guess there was a line. He did seem pretty friendly with people who were regulars there, and if someone was just dropping off a package (they had a preprinted label) he would pick them out of the line since their transaction took 5 seconds at most, so they could leave and the line would move forward. I don't think I'd be using their printing/scanning services unless I desperately had to. $3 for three pages? No thanks. To be fair, the price drops after the first three pages, but still, that seems a bit steep. There's parking but (like the Michael's across the street) it suffers from having an awkward driveway, so sometimes getting in/out can be tricky. read more

As others have stated, horrible service mixed in with an even more horrible attitude by the male owner. Attempted to simply send a small envelope to UT over a week ago; never arrived. Owner offered no assistance and didn't seem to care at all. This business should be boycotted until it goes away. The neighborhood deserves much better. Update on 12/29: Envelope never arrived. I have never had a piece of mail mysteriously disappear before. Don't trust your valuable mail or shipped items to this horrible business. read more

Terrible service from both the man and woman at the counter. Will not recommend or return here. Shocked at the treatment given to people wanting to pack and ship. It's a basic service, no need to be rude. read more

Use other mail centers if you have a choice. This business should be your last option for FedEx or mail services. I have used this business service over the past 15 years and very little has changed. Owners need some customer service training! read more

I don't understand the negative reviews. I have continually used this place since 2016 (since I moved here). This place is god send for me. I mail, send parcels & Christmas cards domestically and internationally- UK, Hong Kong, Vietnam, used them for drop off on returns, UPS, photocopy, print, scan, even bought last min cards, which is pretty often. It's quick, efficient and to the point. the only time in all these years I had to wait for a service was when I had to print out 3 copies and this guy was printing 200 copies of his menu. Bit excessive. Wish the owner had halted him and got me out of the way with my 3 print outs, and then let that guy continue with his copies. On the flip side great customer service for the guy with his 200 copies! Lol. read more

I've never thought to post a review on yelp, but the service I've received from Pony Express has been consistently stellar (even through this coronavirus crisis!) and I wanted to share my thoughts with the community. Completely baffled by all these 1 star reviews- they're nothing like the experiences I've had with this business. Owners Andy and Joanne have treated me with nothing but kindness in the 4+ years I've rented a mailbox with them. They always greet me by name and make a conscious effort to prioritize my needs (I especially love how they compare the prices/speeds of different shipping options and help me choose the best one). There have even been times when I've left my wallet at home and they've told me that I can just pay next time. It's little things like this that make them different from the big chains. Honestly, stopping by their store to check on my mail is easily the best part of my morning routine. Really, my only complaint is that sometimes their store and parking lot are packed with customers, but the owners work efficiently to speed up the process. Besides, I would much rather wait a few minutes to support an awesome local business than waste my time and energy at the post office. I would highly recommend Pony Express to anyone in the Kirkland area! Especially during this pandemic- there's no better time to help out this small business (and others!). They've been so good to me these past few years and I will continue to support them for many years to come. read more

Bad location and bad parking to start with..........getting out of there is a challenge , but worst of all, they don't even have their business hours anywhere, so you never know when they are opened or closed....? I go there only if I have to and if there are no other options. read more

I've had a few experiences with this place that were just OK, one that was just unsuccessful, and my most recent one has crossed us over into a firm "I will not be going back." The "just OK"- If I've printed UPS shipping labels off at home (like to return something purchased online), I've dropped them off here a few times without incident. It's still not a very nice environment or anything- dingy and unwelcoming, and both staff members I've encountered were frosty. The unsuccessful trip- you'd think a place that specialized in shipping would have a good selection of shipping supplies. They don't. They only have paper mailing envelopes, no poly or tyvek. As much as I prefer to support local business, I'll have to order the good ones online instead. And again, not friendly or helpful when I went in to look. The last straw- I even called in advance to double check this, so I thought by the time I got there that I could have a success. I asked if I could leave US Mail there for pickup, since the packages I had to send wouldn't fit in my outgoing box at home. When I got there, I was abruptly told that they charge 85 cents (per PIECE) to drop off mail for pickup. I was pretty surprised by this, but I think I was still polite when I asked why. The guy, the same guy who's been neutral at BEST in previous interactions, used the complete "dick" tone of voice to say "Because that's what I charge." The tone was very rude and I felt undervalued and offended. 85 cents would have been half again what the postage cost was for most of my six items, so I declined and left. Putting aside the question of whether this fee is reasonable, you, sir, are an ass. I love supporting the merchants in this neighborhood, and letting me drop packages off would have guaranteed my return business when it's time to buy tape, if I need copies, if I need to ship something that hasn't been printed out at home. But now, because of your horrible attitude, I won't be back, and I'll be telling my friends to stay away, too. You're a black spot in the otherwise friendly map of Juanita. read more

Dear Pony Express, You are there when I need you the most. That's what counts. Like a perfectly worn in sweater- predictable, comfortable, hassle-free. No fancy-shmancy printing machines or scanners here. No binding services or poster making. You are NOT open 24/7 and the line is sometimes long. B/W Copies? done. Mailing and Shipping? done. A working FAX? done. Birthday card and a Red Bull? done and done. Here's to supporting the "little guy" (instead of Kinkos!) and making small talk about what's going on in J-bay. read more

I love this place. I go there frequently to shop packages and scan and email documents. Andy is always friendly and efficient! Highly recommended. read more

I have no idea how they stay in business, but I like that in a pinch I can ship or mail something here. The staff has always been good to work with. By all means, Pony Express isn't a sexy place (like those bright and shiny FedEx/UPS stores) but is an acceptably attractive alternative. Gets the job done, ya know? read more

This place is ridiculously over-priced. It is cheaper to ship things 2-day express with FedEx than it is to ship regular USPS through Pony Express. The location may be convenient (except for their weird parking lot), but I would rather stand in line at the post office than pay $17 to ship a small bag that weighs less than a pound. I should have just left when they told me how much it would be. Lesson learned! read more

Hands down best customer service experience for all of my mailing needs. Andy has always remembered me after the first time I went there. He treats me and my husband like family, asks us how we are, remembers small details about our lives all while mailing out our packages. It seems like we are always coming there with complicated needs such as notary and international mailing and rush delivery. Andy always gets it done with a smile. He has not missed a beat during the pandemic. He has on more than one occasion stayed late to help me with urgent postal needs. I highly recommend Pony Express and am happy to keep supporting them as much as we can! Thank you Andy! read more

Simply put, Poor service. Poor staff knowledge of customer service and postal service. It's slower and unsure when mail will be delivered. Extremely dangers when driving in and out of sloping downward parking. read more

So, In general, i would give benefit of the doubt to a small business who uses USPS. I went to ship my package to Europe that I know costs $10.67. I expected a small surcharge for this, but at Pony Express Juanita, it is over 20%, I was told it would be $15.48 and tough luck. I said to the owner, this seems very high and what rate can you make it, he throws my little letter back to me and says I can go to the USPS instead. I told him he has LOST a customer and he said whatever, and so I now share on here, telling friends, family EVERYONE IN THE AREA NOT TO USE HIS SERVICE. Well done, and oh yes, I will continue to write letters, and tell people not to use your service, and inability to even listen for a second that the customer could be right! BUYER BEWARE! read more

I read the bad reviews, but tried them out anyway. Poor choice on my part. It was mostly the rude attitude from the male owner that caused my to seek out another mailbox. I run a small business from my house and needed a place to drop off and receive packages. I rented a mailbox from them for a year. Prior to renting, I told them I run a business from my house and asked if it was okay if I drop off 5-10 packages a day and they said no problem. From the second day of dropping off packages, I was given nothing but a poor attitude about dropping off packages. Even after deliberately trying to be overly nice and friendly to him day after day, the male owner continued to be rude and always acted as if his day was ruined by me dropping off my packages. I was willing to ignore him and just go about my business, but the breaking point for me was when he asked me to stop bringing my packages in and asked me to take them to the post office instead. At the end of the day (figuratively speaking), I just won't give my business or recommend a business that has such a poor attitude. I understand the stresses of a small business. I run one! But it's completely uncalled for to have such a poor attitude toward a paying customer. read more

The people in there are really nice but not super knowledgeable about available options to ship things and the most cost effective ways. I was shipping something international and was charged about $25 more than it should have according to the USPS website. I probably wont go back here to ship anything and if i did, it would be prepaid. read more

Doesn't deserve even one star. The lady asked me to purchase tape for prepaid returns because I had more than 1 package! Ridiculous! You are going to charge people for a stupid tape? Didn't know such horrible service even exists! read more

I tend to give small businesses the benefit of doubt when reviewing negative ratings. However, the consistency of negative reviews and my experience correlate. Immensely rude service from the owner. In the middle of asking what I needed to declare when posting a document overseas, I was filling in a form when the person helping me disappeared, without warning. In an empty store I didn't want to leave my confidential letter unattended. When a different person came out, I was ignored for him serve the next customer. Standing there idly and awkwardly interjecting to gain his attention. Eventually, without looking at me. I was told to place the letter on the side... I had further questions, but the owner didn't care for my hesitation and cut me short to say his wife has sorted me out. His attitude has dismissed this forever ex-customer. Clearly over staying my welcome and losing my confidence in how they can defy negative reviews. I left without any plan of returning. read more

They do not provide receipts for UPS drop offs. They just ask you to put it into a pile and they scan at their leisure. Better go to UPS store up the street. On 124th. read more

The comcast website has Pony Express-Juanita listed as a payment center. However after making the trip there, found out they do NOT take payments. The female employee there was very nice about it, and offered up how easy it is to make my payment online. I will contact Comcast about updating their website! read more

I thought I had a pre-paid shipping label. The clerk (likely manager/owner) informed me that my label was not the pre-paid type. I checked and he was correct. I elected to pay to ship via Pony Express (in this case using a USPS subroutine). A USPS office would have provided (apparently free) tracking for this particular type of package/shipping method. The Pony Express excluded the tracking and charged me 20% extra (both of these updates came as a surprise to me, as they became clear only after the transaction; the receipt has " 20% 0.64 "). I was also late in learning that it would be a cash transaction. I paid 20% extra, via cash, to not get tracking. I plan to avoid this store. I note that PE is conveniently located, in the 98034, which has limited shipping options. I agree that the cashier tried to inform me of my label specifics and did ship my package (though the silent recipient has never acknowledged receipt, which is extra frustrating without tracking). I still recommend researching the variety of alternatives. Thanks, PE, for inspiring me to study Kirkland shipping alternatives. read more

Terrible service. Owner was very rude and charged me $7 to drop off a fedex prepaid box. Drive a mile down the road and use the Kirkland FedEx. read more

This morning as I sat at the light in front of this store and watched an elderly woman cross the street in a walker, the owner of the Pony Express ran out and handed her a Christmas present and patted her on the hand. She smiled. I went into the store and asked if she had accidentally left the present in his store and he said, "No. Her husband died last year and then her caretaking daughter died a couple months ago so I wanted to give her a Christmas present." He gave two people an incredible gift today, me and the elderly woman. read more

First off, I don't get why this place gets any bad reviews. I was hesitant to get a box here at first, but I'm glad I decided to receive and send mail here. First off - the owner is super friendly and helpful. He knows us by name, greets us with a smile, and quickly hands us any packages we have in the back. There have even been a few times we've picked up mail after hours and he pops out from the back with a package if he sees us on the camera. I've seen him interact with other customers and he's super efficient and polite. We pay around $30 a month for a box. I highly recommend this place. read more

Beware !!!! They lose your packages and do not take responsibility. Do not leave your pre paid packages in their " pile ".

Can I leave zero stars? went here the other day looking for some supplies. they didn't carry what I needed, actually they carry very little. to top it off they were rude and the employees were more interested in their conversation than helping me. do you not want customers? read more

The convenience of their location is really the only think they have going for them. I went to drop off a prepaid package at their store - mind you a store I have visited on countless times to ship stuff from and they charged me to ship a prepaid package. I asked the gal at the counter - who by the way was very sweet, "why are you charging me on a prepaid package, does the Post Office charge you for a pick up" Her reply was, " no we don't make any money on dropped off packages so this is our way to earn some money." The price was only $.85, but really?? What is wrong with giving repeat customers a break?? I will drive the extra 5 minutes to other postal stores in the area to drop off my packages. read more

Great little quick stop shop for your shipping needs. Service is very friendly and they do their best to help you. The only drawback is there can be a line and it can be slow rolling. The staff do their best to keep it moving but they could use a few more bodies there to eliminate wait time. Overall, great spot! read more