this was my 1st time taking my son to a different groomer and Im very very picky and his hair But…read morebrittany DID AND AMAZING JOB his cut was very neat her communication was absolutely top tier we will be back

I had my dog Butters groomed for the first time last week. HE LOOKS LIKE A SHOW DOG! No Joke. He…read moreis absolutely perfect. I will definitely be back. I highly recommend Urban Groomers.

My 2 fur boys and I love the pet supplies plus. I always take my boys to get wash there. Crew who…read moreworks there are so friendly and they were making sure I'm getting enough help. They were also friendly to my boys. I love going there and take my boys to wash. You will save so much money and I believe it's better for the dog owner to wash their own dogs instead of having a stranger to groom your dog. You don't know what's behind the scene! I get to spend good quality time with my boys and they were happy to be cleaned and they are super fresh and they were play play play afterwards ,that makes me happy. I Support 100% local business. I love this self dog wash area they keep this place is so nice and clean. That makes me want to keep this place clean for after customer to use. I thank you so much for all these people that works here and keeping up the business. does.com chewy or Sam's Club or Walmart they can't do this kind of service. I used to wash my boys in my house one of the sink. They make so much mess ,and if you were going to take the boys to the groomers that's gonna cost so much money. If you do it yourself and you know what kind of shampoo you can use and spend a quality time on taking care of your fur babies . They have a value punch card for 5 dog wash. I will recommend that if you have more than one pet to wash. My dogs and I love to go there. It is becoming our customs after wash I get my fur babies some treats.

Glen at store 4318 went above and beyond to help me. I had an authorship order that did not process…read moredue to failed payment. I reached out to corporate because my order showed to still be processing a month later and the buttons to cancel were disabled. Corporate was no help at all. I called the local store and was blessed because I got Glen. Glen is one of the best retail employees I have ever engaged with. He did all he could to resolve the issue. Ended up it was corporate who needed to intervene. So then, Glen gave me 10% off so my pups could get their food. BTW - Bella and Bandit (the pups) said to give Glen a raise. You don't want to lose a great employee who, despite the system being difficult, was super positive and proactive to help us. Seriously- he deserves a raise. He's amazing. Keep Glen happy!!!!

We have been bringing our dog to Autumn's Pampered Paws since our dog was 8 years old (he is 16…read morenow). We trust her completely and our dog always comes out fresh with a cute cut, and very happy! Would recommend!

This place was recommended by a friend. I put in an appointment request a week ago for today's…read moreavailability. They didn't confirm it until 1.5 hours before the requested time. We rushed to take our dog there. No one was there. We called them. No answer. We waited for 30 minutes and still nothing so we left. This seems very sketchy. Will definitely not return.

We scheduled a 4 pm appointment the day before through text & at 3:58 pm I messaged her to see if…read moreeverything was still good since I didn't hear anything about being on the way. She responded with (Yes I apologize I'm running behind at the moment probably will be closer to 6)Decided to keep the groom still at 6:02 she still hadn't showed or communicated anything with me. Life happens but (REALLY BAD COMMUNICATION WITH THIS GROOMER)

If I could give this groomer a negative -100 I would. Katie cut my 3yr old Pomsky (Husky &…read morePomeranian mix) named Mandy hair on Monday, Sept 4th using a 1 -1.5 in blade razor telling me it was best to cut it that short because Texas weather is superhot and she had too much hair on her. However, on Tuesday morning Mandy woke up not feeling well at all and wouldn't eat nor drink and barely moved around the home so I took her to the vet to be checked out. The vet noted she had been shaved by the groomer the day before and ran bloodwork. The bloodwork came back fine not showing anything so the vet sent us home advising me to bring Mandy back in if her situation got worse, which it did. By Thursday, my son noticed Mandy irritated on her back where she often kept sniffing/trying to lick at. On Friday she did it in front of me so when I tried barely touching the spot on her back where she was obviously irritated, Mandy yelped extremely loud in pain and jumped across the room. I immediately took her back to the vet to have the vet look under her short coat of hair so she can see what was irritating her and she instantly found the issue that had been plaguing Mandy since earlier in the week "POST-GROOMING FURUNCULOSIS INFECTION" from Katie's UNCLEANED RAZOR she used to cut Mandy per the vet (see attached pics). I text Katie immediately advising her of this situation asking her to do the right thing and reimburse me for the cut & Mandy's medical bills this week. Not only did Katie not admit her error, she is now refusing to reimburse the full amount I had to pay to save my dog!! (see attached text messages) She actually had the nerve of contacting my vet to try to find any excuse to worm her way out of this mess she created. So I am now taking her to court to get reimbursed for Mandy's vet bills, her meds to recover, her cut, my time wasted, and court costs. I will tell anyone I can to please reconsider using this groomer for their pet. She is not accountable, doesn't clean her tools that she reuses, and extremely unethical by trying to swindle info from my dog vet for an excuse. When we go to court she will definitely see my dogs medical notes though. PLEASE STAY FAR AWAY AS POSSIBLE FROM THIS GROOMER IF YOU WANT TO AVOID THIS FROM HAPPENING TO YOUR FUR BABY!!!

The store is clean, organized and well stocked store. The staff at this location is friendly and…read morehelpful. Love the expansion.

The whole staff is so helpful with any question you might have from products to dog discipline!…read more The store is clean with a nice area to bathe your own dogs. I have 2 Standard Poodles and she does an amazing job grooming them. They love coming to see her!

After having a bad experience at my previous groomer, I was a little hesitant to try somewhere new,…read morebut I'm so glad I did. They were able to get my dog in the same day, which was a huge plus. They did an amazing job! My dog looks so cute, and the haircut is exactly how I wanted it. It's usually really hard to find a groomer who gets his look just right, but they absolutely nailed it. Everyone was friendly, the process was easy, and you can tell they care about the dogs. I'll definitely be bringing him back and highly recommend them to anyone looking for a great groomer!

I cannot recommend this place enough!!! I will always support small businesses and the owner at The…read moreGroom Room is exactly why. She has been an absolute pleasant to work with between normal conversations, scheduling and going the extra mile! I accidentally brought my dog in on the wrong day and she still accepted her! My dog LOVES them there!

My 100-pound Great Pyrenees has been getting groomed here for over a year now. Before finding…read moreEarthWise, we tried several other groomers and were never happy with either the haircut or the amount of time it took--often more than four hours. Since switching to EarthWise, we couldn't be happier. They always do an amazing job, everyone is incredibly kind, and Caitlin has my big fluffy guy looking his best in about two hours. I should have written this review a year ago, but what finally prompted me to do it was an experience I had recently with one of my foster dogs. He's a 5-month-old puppy who had spent his entire life tied outside on a rope, so he was absolutely terrified of leashes and unfamiliar places. He would plant his feet and refuse to move. At 55 pounds, he's already a strong boy! I managed to get him close to the front door, but he simply would not go inside. The staff was unbelievably patient and compassionate. They brought out treats to encourage him, but when he was too scared to take them, they never rushed him or forced the situation. Instead, they gave him the time and space he needed to feel as comfortable as possible. When it became clear he wasn't going to walk in on his own, they gently picked him up and carried him inside so he could get his bath. After he was all cleaned up, they refused to let me pay. That level of kindness and empathy meant so much to me--and even more to a puppy who had already had such a rough start in life. I would have happily paid extra for the care they showed him. Businesses like this deserve to be recognized, and I will continue to support EarthWise and recommend them to anyone looking for groomers who truly care about both pets and their people.

I purchase most of the things from here because many buy raw food so they are very fresh. My dog…read moreenjoys the variety of raw food and cooked food. My dog became an International Champion from their self-dog bath. Nicole knows a lot about nutrition. Bridgett is clear and nice when you get to know her. Their pale yellow shampoo at the self bath and coconut oil helped my dog's skin improve (due to hormone imbalance), it may come and go or gone but their mild shampoo works far better than my show line shampoo. My dog has not had skin issue for over 6 months :) I'm pleased with this store.