Ordered a vacuum online to pick up in stores and I was never told I had to wait for an email to "pick up" was also never told I couldn't just pick it. Went there after I ordered it and I literally saw several of them on the shelf. The young 16 year old behind the desk told me I needed the confirmation email before he could give me the product I had paid for and to "come back tomorrow"?!? I Live over an hour away in Glocester, RI on the CT line & instead of "working" with the customer he tells me to come back tomorrow?! SO I just rebought the &1,000 vacuum with my card and cancelled my online order! However I still haven't been credited my $1,000. EXTREMELY INCONVENIENT! This is why places like this need EXPERIENCED management and experienced customer service representative's. Not only that as a 34 year old petite woman I was offered ZERO help carrying this 80 lb vacuum! They literally left it half way behind the counter & just watched me struggle! Horrible customer service & I spent a good amount of money- I Don't think I'd ever go back! read more

After talking to 2 sales associate, i ordered a pool liner IN STOCK with $45 Over night shipping ... NO further tracking information was given! Called again and was ONLY Told then the Liner was on BACK ORDER !?!?! they where "hoping" to have liners available in 13 WEEKS?!?!?! Scammers! read more

I bought 5 bags of sand for my filter from Leslie's. It turned out to be the wrong kind but and I tried to return it. They refused to take it back with out a receipt because I wasn't enrolled in their "club" I have shopped at Leslie's many times before and I was never told to enroll in the club because I wouldn't be able to return an item. Terrible business practice. I won't be shopping here again. read more

This location is wicked tiny- all they've got in house is cleaning products, basically. Which is great if that's what you want! But we thought it was a more legit store/ would potentially have some floor models of hot tubs and what have you - but they don't even have brochures you can peruse to order stuff through them :/ read more

Always pleasant, always have everything I need in stock. Close to my work and house which makes it's easier when I need stuff

So Leslie's flocculant - 20 $ Walmart + Amazon- 8-10 $ Leslie's Clarifier- 35-40 $ Walmart + Amazon- 10$ Is the quality worth the over pay? read more

Marissa who waited on me was wonderful! She was a breath of fresh air, being pleasant and respectful. She is an asset to Leslie's.

So, i have a tiny blow up pool that we put in the backyard every summer to relax in. It fits about 4-6 people comfortably. Great for me, the wife and two little kids. Since I have started needing pool advice I have been going here. Just down the street and they have everything I need. Even purchased a nice filter and pump because the one that came with the pool wasn't really working. The owner is a great guy. He's very friendly and helpful, even remembered me when I came in looking for a new filter. The staff have always taken the time to make sure you have what you need and all of your questions are answered. Definitely a great source of information if you have questions about your pool, and a great place to get all the supplies you could possibly need. read more

I go here for all my pool needs, Allen's is great and extremely knowledgeable. If your looking to save money and not just keep dumping $$ in to your pool on unneeded chemicals, then this is your spot. read more

Alan is amazing! He is a wealth of knowledge. I have learned much from him in the last 10 years coming to Leslie's for pool supplies. He always offers sound advice. Linda De read more

Customer service is horrible there's only 1 person at times with long waiting time just to ask a question or buy something and when a girl is there she doesn't know what chemicals are good to put in a pool!! if you work in a supply store at least inform yourself!! not knowing what to recommend a customer is bad. There was a manager there when I came in and she didn't even bother to look when I was asking a question. read more

We were looking to upgrade our new (14' above-ground) pool's pump. It came with a pump that was not really sufficient enough for its size, a problem that many Intex pools have based on my prior experience with them. So I went on a wild goose chase last week: calling around and physically checking with nearly every Walmart, Target, Lowe's, and Home Depot in the area. I wanted to pick up a new pump that day, and not have to wait for an order to come via UPS. No luck with any of the chain stores, so I looked into other local options. Considering that this store is now the sole specialty shop in town specifically for pool supplies, and that the vast majority of pool owners in Rhode Island have above-ground frame pools, you would think Leslie's would really cater to that market. They don't. I went into the store on a weekday, with one other customer in the store, and I was completely ignored by the employee. I found the small shelving unit that contained the pumps on my own and took a look at the offerings. They had a total of 3 options for above ground pools: the pump I was trying to replace (1000GPH Intex), and two different sizes of sand filters from a different manufacturer (GAME SandPro). I had actually set out to buy the Intex 1600GPH sand filter (if I could find it anywhere), so I briefly considered the smaller SandPro Leslie's had in stock until a quick Google search revealed awful reviews of it, and the shop had it priced almost $100 over any online price. So, my options were to either buy a crappy, overpriced filter in the shop, or order the one I actually wanted online. With limited product, unhelpful staff... guess which one I picked? I do like to support smaller businesses when I can, so with the right salesperson I may have even paid a bit more, waited a bit longer, and ordered what I wanted through them if the option was presented to me by the employee. Instead, Amazon got more of my money and I had my new filter in two days. Again, being the only pool supply in Warwick, I was surprised that they didn't have more choices. Nothing less powerful than 1000GPH for people who have smaller pools, and two bad options for larger pools. Nothing in between like I was looking for (within the 1500-2000GPH range). On the plus side, they had an entire wall full of pool toys, so it may be worth checking into if that's what you're looking for. But you could easily find many options for those at any big box store, and have staff readily available to help you. read more

Went in asked for solar heater. Manager said don't have them. Good service, never again would I go there

I go back and forth on my opinion of this place. At the beginning of the Summer we put in an 18ft Intex pool. I totally get that this is not a high end pool and that the pump and filter are not the best. But I wanted to see how much my kids used it before we invest in a larger above ground. It was my first experience dealing with all the chemicals. They tested the water and told me what I needed and what to add. This was great since I had no idea what I was doing and was using the hard to read test strips. Then I had gone away and my pool turned green.They told me to shock it, which I did. I went back after I shocked it and it was still green. The guy told me my water tested normal and to just keep vacuuming it. This didn't make sense to me since everything I read on the internet told me if it was green I hadn't killed the algae. So I went to Namco Pools down the street and the girl there asked if I had applied an algaecide. I I hadn't because Leslie's never told me to. How does a pool store not advice someone to use algaecide when they ask how to get algae out of a pool? So this person gave me great advice and what I needed to do over the next few days (re-shocking and algaecide) and it solved the problem. So my bottom line with Leslie's is they are fine for getting your water tested, but give lousy advice (this wasn't just just one guy, but 2 guys together at the counter) when there's an issue. read more