We could not be happier with our KozyHeat Chaska insert. Choosing an insert and envisioning it in…read moreyour home requires a few visits to the showroom and the required steps can seem daunting. We were starting out without gas at our home so we needed to line up a propane company as well as an electrician to install a plug in our fireplace to power the insert. From start to finish with the help of the owner Ryan and Dan, our installer we completed the job in a little over a month's time. I am happy I chose Hearthside.

Recently I had the went to them to get the door for my wood stove fixed. New gasket for the window…read morereplaced and a new gasket for the door. The first sales man I talk to when I brought the door to them was great. Talk about the issues. Called to resolve how to best fix them. When the door was finally ready, I went to pick it up. And the was a different salesman at the desk. The original guy I was told was busy with another customer. So I had to deal with Kevin who proceeded to speak to me in a rude tone immediately. Told me my door was not there. Lie. I could see it sitting on a box. He was speaking to me so loud and rude I has to ask him why he was talking to me like this. other employees that were working there witness the exchange going on , and said nothing!! When I checked the door gasket it was not properly finished the two ends were not together part of the gasket was pulled down and gasket material was all flayed out. I ask the rule guy if he thought this was good work ? He starts the yell at me again and says come back in a week! And yelled at me to have a nice day!! I Forgot to get a receipt. When I asked for one Then threw it on the counter at me .Yelling at me again to have a good day.. Sorry so long winded. So I call to speak to the owner. Who called me once and I was working I missed the call I finally called when I could. His first comment was I called you twice... me ok I don't see that on my phone. Anyway he said he spoke to his employees. they said they they heard the both of us yelling ". Me) really !! I'm the customer. I only Came to get my door you've had for 31/2 weeks As for his employee the owners comment was " I don't know what his problem was " Me) oh so that's ok with you! The the owner said that before I came in that day, A family with a special needs child must have touched the gasket and had routined my gasket. Me ) really your blaming a " special needs child " me unbelievable " To conclude that ridicules episode the owner said he would deliver the door to my house and how was I going to pay the $100 repair! Me really you want me to pay for being verbal being harassed at your place of business. ( Him oh ok) same shitty attitude . The own did deliver it. They have a bad rating on yelp . Which he argued about too! My answer is him is that he has clearly been overrated. WTF I only went to get a simple gasket fixed

Sunbrite installed my in-ground pool in 2010 and we could not be happier. The attention to detail…read moreis noticed in all aspects of the pool. There is a true pride in their work as well as service. They come when they say they will come and are always a phone call away. I highly recommend this company.

If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

Hubby and I love this place! They truly know what they're talking about. And, more importantly,…read morethey really care. We first started going here several years ago when we bought our first pool from them. As first time pool owners, they were fabulous at walking us through everything and setting us up for success. Fast-forward to this past June. A very brief tornado went through our neighborhood, but it was strong enough to destroy our pool. They were absolutely wonderful helping us through the process of getting a quote for the insurance company and lining up people to get the replacement pool put up quickly so that we could have a pool for the rest of the summer. I can't say enough about the people here. They are truly wonderful. I only wish they were closer. As a typical Rhode Islander, Coventry is a hike, so we try to only go up once or twice a year... Lol!

Decided to replace my 21' round pool and Pool and Patio had what I was looking for and work with a…read morefantastic installer. Now if they could just control the weather and give Rhode Island some legit swimming pool weather.

Well since my husband didn't listen to me and left the drain plug in our Heyward DE filter, it…read morebroke when he tried to tighten it. I called John Murray's to see if they had any in stock and he told me that since we had an inground pool the plug that we put into the returns will fit the drain plug. Pretty awesome to let us know that so I didn't have to drive there to pick up the part.

After enjoying several good years of service at this location, the last few years, it has really…read moregone down hill. The new staff is argumentative and unprofessional in the way they communicate with customers. No consistency in the way they are making recommendations on how to handle pool water issues. We have forever switched to another pool store in Bellingham and are extremely satisfied in every aspect of their business.

Another great year in the books with this pool company. Had my pool clean all year and answered…read moreall my dumb question through out the year. Thank you Trish and Evan. You both have made pool ownership a breeze.

One of the best pool supply companies in the area. The working knowledge of the chemical balance…read moreneeded for my inground salt-cell pool is like no other. Great customer service and very personable. Prices are very competitive with others in the area.

We did a lot of business with them in the past for many years. Services from parts, repairs, and…read moreopening and closing the pool. Their prices had gone up considerably way before covid, and one year, they decided not to return any calls to open our pool in the spring. We gave up and found another company to service our pool instead. Recently, we decided to give them another chance for a larger repair job for our pool, but we went in person so we could get a direct answer. We we're told that they are too

There in no one better and knowledgeable then these guys. Stay away from the chain locations and…read morego see Bob and team with any questions or concerns. If you are having problems the team will figure out what's wrong and in some circumstances come directly to your house ( like they did for me ) until the problem was corrected. They are the real deal and I drive half hour because they do what they say and practice what the preach. Listen there are other cheaper options but it you pay peanuts you get monkeys.... Family owned and operated up to date on the latest products. Give them a try you won't be dissatisfied

Their crew is very knowledgeable and helpful. They also…read moreoffer a full range of installation, service, and product for my pool. This is one stop shop for all I need for my pool.

I can't comment on service because they don't show up, don't return calls, or respond in anyway…read more Our pools previous owners probably used this company for over thirty years and recommended them to us, so something has happened to this business for the worse. They take your credit card information online in case they decide to show up but don't give the curtesy of a response or timeline for service. The summer has passed by without any updates. Our neighbors were also long time customers and ended up replacing their own liner because of the same lack of communication.

Always receive the best customer service from Eliza! Explains everything I need to keep my spa…read morewater balanced and looking great All year long. They always have in stock my supplies needed. Thank you and look forward to great safe summer 2026 with you all.

I don't understand why they run their pool pumps 24/7--- a waste of energy and a source of serious…read morenoise pollution Every web search says only run pump 8 to 12 hours

Delivery was great! Tao, the delivery man, was pleasant and…read moreefficient! Great service , would recommend!!!

Niagara has always given the service they promised!! The water quality was crystal clear.. They are…read moreeasy to deal with and scheduling couldn't have been easy!! They deserve an A+ rating!! Thank you!! Diane K.