Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky…read morevibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.)

I originally bought a hot tub from Wayfair & it showed up damaged. I'm glad I went with a brick &…read moremortar this time around. Their crane recommendation worked out well, and the at home tutorial was comprehensive and informative.

Steve is always very helpful and the store usually has whatever I need in stock, which is amazing,…read moreseeing as how it's not a huge shop. Chris is quite helpful too. I miss the kitty. He was the most helpful of all.

I can't recommend Discount Pool Supply enough! After my regular pool guy lost the rubber gasket and…read moretried to "fix" the leak with caulk, I was bracing for a costly pump replacement--another company quoted me thousands of dollars to swap out the entire unit. Instead, I called Discount Pool Supply based on their Yelp reviews and sent my wife in during my workday. Not only did the front‑counter expert source the exact gasket I needed on the spot, he also took the time to clean away the messy caulking left by the first pool guy. The service was fast, friendly, and affordable--exactly what I needed. I just have never experienced this level of customer service for anything - now I'm a die-hard fan of Discount Pool Supply ( who would have guessed?) They are legit!

We bought our new spa at The San Diego County Fair…read more Excellent experience with sales person, Carol and then Kelly Popp the sales manager went above and beyond to close the deal when I went back the next day to buy the Spa. Carol was extremely friendly and down to earth. Kelly was a fantastic sales manager and showed me everything about the spa which I was buying the second day. Kelly was totally outstanding in every way and spent lots of time with me. He's one of the nicest person's that I ever met in San Diego. We are loving our new spa and will recommend Champagne Spas to all of our neighbors.

Well, we waited for the Del Mar Fair to shop for a new hot tub/spa.. Boy are we glad we did…read more. Talked to almost all the vendors, and went BACK to Champagne Spas. Kelly was OUTSTANDING. We didnt really know what to expect. He explained everything, and settled on the "Fair Special". That was 5 days ago, it is home, filled and coming up to temp right now.. Could not have had a better experience. Thank you so much!! HIGHLY RECOMMENDED!!

This place is so helpful! You can bring in a sample of your hot tub or pool water, they will test…read moreit and then provide any chemicals you'll need (with a detailed list of what to put in, how much and when). You can get test strips which will tell you what to adjust going forwards, but you can also bring your samples back as often as you want to get a new print out. Obviously you're then buying the necessary chemicals from them :)

The pump to my 89 year old father's pool stopped working so we called for service. Window was…read more8a-12p. Evan arrived at 1015a. Very pleasant gentleman. He took a look at the situation and luckily it was a simple fix. He advised what needed to be done and I asked him how much we owe. He refused to take any payment or tip as he said it was such a minor issue. That kind gesture of what he considered minor had a major effect on us. It's employees like Evan who make your company great. Thank you for your kindness and empathy, Evan. You are truly appreciated!

They do a great job on the upsell making promises. But once the sale is made, we had a very…read moredifficult time getting schedules and return calls. I had to call numerous times to get a response, even though they stated they would call back with the information. Delivery took a long time to recieve the item and it was pretty much dropped off and the delivery people just walked away. The time getting a response and the delivery did not live up to promises and expectations.

Went in here looking for patio heaters, and was disappointed with their offerings. 1) They had…read morenothing on display. 2) Everything on their website says "call for pricing". Rather than call, we went to the store. Once there, the employee didn't know and he had to call someone at corporate or whatever for the answers. Despite advertising that they sell heaters, they really don't so save yourself some time and look elsewhere.

The place appears to be a total scam! I ordered a fridge to pick up from their store and they said…read morethey don't have it and can't order it at that price. They will not honor the price for which they advertised and for which I ordered. They claimed their website does not show a price (lie) and that the website would not allow me do order (another lie). Just look at the screenshots I've uploaded.

My husband and I couldn't have been luckier than when we purchased a salt water hot tub from The…read moreSpa & Patio Store in February, 2026! Our Salesperson, Lance Trzcinka had years of experience and expert knowledge on all aspects of traditional and salt water spa systems. Lance provided continuous, expedient service for us from the beginning (trying to decide which hot tub would suit us best) and throughout the entire purchasing process, to delivery, to after installation! Lance was immediately available to answer all our questions, and didn't mind repeating what he taught us in the beginning! We recently enjoyed our first soak in our new Caldera Spa, and were so completely satisfied with the relaxing results! Lance and Bernardo were both available to help us through this journey and without their attentive help, the experience of purchasing and installing a salt water spa will bring us years of enjoyment! Great purchase, and highly recommend the service at The Spa & Patio Store! Thank you again Lance!

Gammon gave me the best price for the same high quality product that other companies offered. I was…read morevery impressed with the quality and value. The crew was very professional and efficient. Definitely worth a call.

Excellent service! Had a pool resurfacing and they knocked it out quick! New PebbleTech looks…read moreamazing!Love the result! Donnie was available from start to finish. Would definitely recommend!

Excellent. Christian guided me into a used Jacuzzi and around budget. I had inquired about a new…read morebut way inferior spa. Preparation was fantastic. Communication top notch. Kevin the installer was a gent and Nick from their partner at Volt Electric was timely, thorough and great demeanor Highly recommend

Bought our Jacuzzi at the fair and everything went well. If…read moreyou go with them, the only thing I would be concerned about is timing. We had an issue with the electric at our house and needed to reschedule the final connection. We had to schedule another week out due to their busy schedule. So I will have a Jacuzzi sitting in our backyard for 2.5 weeks before we can use it. :( So be sure everything is to spec and 100% ready or they will walk away. They made no accommodation/exception for the reschedule.

This company does not honor its warranties or stand by its products…read more Do not buy a spa from LPI, Inc or any of their companies: Aqua Living, Catalina Spas, Dr. Wellness, Tuff Spas, Plug and Power Spas, Hudson Bay Spas, Pinnacle Spas Hydro Spas, Signature Spas, EneverySaver Spa Equipment or Wholesale Spa Covers. I purchased a brand new spa from their TuffSpa line of products for ~$8,000. The molded spa cabinet had a manufacturing/design flaw, and water from rain and spa use was getting directly inside the spa, where all of the electrical components are. I filed a warranty claim a few weeks after receiving my spa, and the company refuses to do anything about it. The company will no longer respond to me, and I am now left with a completely broken spa that is less than 1.5 years old.

If you like a mall kiosk style type of operation, then this is the place for you…read more We were on the verge of purchasing a new hot tub from these guys but after getting an uneasy feeling (phone calls not being returned, not very knowledgeable, just an overall bad vibe) I decided to drive a little farther, to Murrieta & pay a few hundred dollars more for a top rated Cal Spa where we got a better warranty & much better customer service/support. It wasn't until later (like a dummy) that I looked at these reviews, they're all lousy. I was reluctant to write anything at first, mainly because we didn't purchase anything from them but after seeing other reviews how people were left hanging after putting thousands of dollars towards something where they're not getting any support - well, I wouldn't want that happening to me or anyone else. Good luck.