They do a great job on the upsell making promises. But once the sale is made, we had a very…read moredifficult time getting schedules and return calls. I had to call numerous times to get a response, even though they stated they would call back with the information. Delivery took a long time to recieve the item and it was pretty much dropped off and the delivery people just walked away. The time getting a response and the delivery did not live up to promises and expectations.

Went in here looking for patio heaters, and was disappointed with their offerings. 1) They had…read morenothing on display. 2) Everything on their website says "call for pricing". Rather than call, we went to the store. Once there, the employee didn't know and he had to call someone at corporate or whatever for the answers. Despite advertising that they sell heaters, they really don't so save yourself some time and look elsewhere.

We bought our new spa at The San Diego County Fair…read more Excellent experience with sales person, Carol and then Kelly Popp the sales manager went above and beyond to close the deal when I went back the next day to buy the Spa. Carol was extremely friendly and down to earth. Kelly was a fantastic sales manager and showed me everything about the spa which I was buying the second day. Kelly was totally outstanding in every way and spent lots of time with me. He's one of the nicest person's that I ever met in San Diego. We are loving our new spa and will recommend Champagne Spas to all of our neighbors.

Well, we waited for the Del Mar Fair to shop for a new hot tub/spa.. Boy are we glad we did…read more. Talked to almost all the vendors, and went BACK to Champagne Spas. Kelly was OUTSTANDING. We didnt really know what to expect. He explained everything, and settled on the "Fair Special". That was 5 days ago, it is home, filled and coming up to temp right now.. Could not have had a better experience. Thank you so much!! HIGHLY RECOMMENDED!!

Steve is always very helpful and the store usually has whatever I need in stock, which is amazing,…read moreseeing as how it's not a huge shop. Chris is quite helpful too. I miss the kitty. He was the most helpful of all.

I can't recommend Discount Pool Supply enough! After my regular pool guy lost the rubber gasket and…read moretried to "fix" the leak with caulk, I was bracing for a costly pump replacement--another company quoted me thousands of dollars to swap out the entire unit. Instead, I called Discount Pool Supply based on their Yelp reviews and sent my wife in during my workday. Not only did the front‑counter expert source the exact gasket I needed on the spot, he also took the time to clean away the messy caulking left by the first pool guy. The service was fast, friendly, and affordable--exactly what I needed. I just have never experienced this level of customer service for anything - now I'm a die-hard fan of Discount Pool Supply ( who would have guessed?) They are legit!

Excellent. Christian guided me into a used Jacuzzi and around budget. I had inquired about a new…read morebut way inferior spa. Preparation was fantastic. Communication top notch. Kevin the installer was a gent and Nick from their partner at Volt Electric was timely, thorough and great demeanor Highly recommend

Bought our Jacuzzi at the fair and everything went well. If…read moreyou go with them, the only thing I would be concerned about is timing. We had an issue with the electric at our house and needed to reschedule the final connection. We had to schedule another week out due to their busy schedule. So I will have a Jacuzzi sitting in our backyard for 2.5 weeks before we can use it. :( So be sure everything is to spec and 100% ready or they will walk away. They made no accommodation/exception for the reschedule.

Richard came out to evaluate our backyard for a potential pool project, and I was genuinely…read moreimpressed by how thorough and detail-oriented he was. He took his time walking through the space, carefully explaining placement options, layout considerations, and how everything would ultimately look and function. What really stood out was his ability to think beyond the obvious--he brought up several ideas and design elements that I hadn't even considered, which added a lot of value to the consultation. I've met with several pool companies, and Richard is by far the most knowledgeable and thoughtful professional I've encountered. He clearly has deep expertise and takes pride in doing things the right way. I would highly recommend him to anyone considering a pool project. I will post a before and after pic once the pool and hardscape are done

Go with Majestic Pools if you'd like to be cursed at and have legal action threatened…read more The first time I met with Richard Ham (sales rep) at our house, he feigned interest in my newborn daughter and touched her. This made my wife uncomfortable due to the risk of germs and, in my opinion, the creepiness of a stranger touching our baby. We did continue with the company because we didn't feel like starting the search over and assumed that once construction began, we wouldn't be dealing with Richard. I explained exactly what we wanted and even showed him a photo (and explained the size and purpose). The company pulled permits and later sent us a rendering that wasn't what we wanted. I scheduled a follow up meeting to discuss the issue. Richard said he could "squeeze us in" between other appointments. Before he arrived, my wife and I went into the yard to discuss the project. We realized they simply weren't understanding our vision, and it didn't seem worth the time to keep trying to explain it. I was about to text Richard when he pulled up. I went outside to let him know we would not be proceeding with the pool. His response: "Why the f**k didn't you tell me before I got here?" In my opinion, he then stormed off like a child. I reached out to his boss to let him know that such behavior was incredibly unprofessional, and the language was unacceptable. I explained that I am also a business owner and that employees are not just a reflection of the company, but the owner. Instead of acknowledging or addressing the issue, he told me Richard lives in Palm Desert--as if he had made the drive specifically for us and that somehow it would justify his behavior. The owner called me today (a week later), briefly acknowledging Richard's behavior before saying he wants to bill me for permit costs and time. I already paid a non-refundable $1,000 deposit. He told me, "I don't have to let you out of the contract," and said he has legal recourse and could place a lien on my home. He also let me know he would respond to any review I left. At the end of the day, Majestic Pools was hired to provide a service they failed to deliver to our expectations. They also employ a salesman who acts in a creepy and foul-mouthed manner. Even if we had been difficult customers who required more time than expected or had left them high and dry, that still wouldn't excuse bad, unprofessional behavior and now legal threats.

The place appears to be a total scam! I ordered a fridge to pick up from their store and they said…read morethey don't have it and can't order it at that price. They will not honor the price for which they advertised and for which I ordered. They claimed their website does not show a price (lie) and that the website would not allow me do order (another lie). Just look at the screenshots I've uploaded.

My husband and I couldn't have been luckier than when we purchased a salt water hot tub from The…read moreSpa & Patio Store in February, 2026! Our Salesperson, Lance Trzcinka had years of experience and expert knowledge on all aspects of traditional and salt water spa systems. Lance provided continuous, expedient service for us from the beginning (trying to decide which hot tub would suit us best) and throughout the entire purchasing process, to delivery, to after installation! Lance was immediately available to answer all our questions, and didn't mind repeating what he taught us in the beginning! We recently enjoyed our first soak in our new Caldera Spa, and were so completely satisfied with the relaxing results! Lance and Bernardo were both available to help us through this journey and without their attentive help, the experience of purchasing and installing a salt water spa will bring us years of enjoyment! Great purchase, and highly recommend the service at The Spa & Patio Store! Thank you again Lance!

We had such a great experience and are obsessed with our new pool and spa. It turned out even…read morebetter than we expected super clean, modern, and fits our yard perfectly. The raised spa is one of our favorite features and gives it that resort vibe. Corey was awesome to work with, very responsive, easygoing, and kept everything on track. The biggest surprise was how fast it all came together... they finished the entire pool and spa in less than 3 months, which is pretty amazing. Overall, just a smooth process and a really beautiful result. We're out here all the time now. Highly recommend Corey and his team!

The whole team at SD Pools is amazing! Enrique, Chad, and Josh have been SO great to work with. We…read moredid a big backyard remodel and were initially trying to decide if we wanted to go with a landscaping company that would subcontract the pool just to keep it under one roof. I am so incredibly glad we didn't do that and chose to go with SD Pools instead. We initially met with Josh, who walked us through everything (timeline, cost, the process, etc). Once the build started, we worked with our project manager, Enrique, who went above and beyond to make sure things happened in a timely fashion and that we would be happy with the final project. Chad has been handling our maintenance for the last month and has been absolutely fantastic. And they were always a text or call away to answer any silly questions throughout. You can truly tell that this team takes pride in their work. They are communicative, easy to work with, above and beyond helpful, and the pool itself is absolutely gorgeous. Everything turned out exactly how we wanted. Got my baja shelf and we're ready to summer lol. I can't say enough good things!

Very friendly and knowledgeable about hot tubs and how to maintain them. Not pushy and have…read moreprobably 30 spas on display to choose from. Konstantin is a great guy.

I am very pleased with my recently purchase of a Marquis Hot Tub from Hot Tub Republic. Marquis is…read morea very respected brand, by the way. The pricing was very competitive, and the installation went very smoothly. They work with a very able technician who performed the installation.