Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky…read morevibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.)

I originally bought a hot tub from Wayfair & it showed up damaged. I'm glad I went with a brick &…read moremortar this time around. Their crane recommendation worked out well, and the at home tutorial was comprehensive and informative.

Can't say enough nice things about this place and the people. Everyone we've spoken with is…read moreknowledgeable and friendly. Any small issue we've had with our Aspen Sundance Spa has been easily and quickly resolved. Thanks to Rick & Amanda and the entire Champagne Spas team!

We bought a Sundance spa from this shop last year. They have been wonderful. From the initial sales…read moreexperience, to my many phone calls to Trevor for technical help, to working with Vince (who does warranty work) - it's been a very positive experience. To be clear, a few things did go wrong with the spa. However, at every step, I find great support from a smart, caring, and helpful team. I highly recommend Champagne Spas!

My husband and I couldn't have been luckier than when we purchased a salt water hot tub from The…read moreSpa & Patio Store in February, 2026! Our Salesperson, Lance Trzcinka had years of experience and expert knowledge on all aspects of traditional and salt water spa systems. Lance provided continuous, expedient service for us from the beginning (trying to decide which hot tub would suit us best) and throughout the entire purchasing process, to delivery, to after installation! Lance was immediately available to answer all our questions, and didn't mind repeating what he taught us in the beginning! We recently enjoyed our first soak in our new Caldera Spa, and were so completely satisfied with the relaxing results! Lance and Bernardo were both available to help us through this journey and without their attentive help, the experience of purchasing and installing a salt water spa will bring us years of enjoyment! Great purchase, and highly recommend the service at The Spa & Patio Store! Thank you again Lance!

The place appears to be a total scam! I ordered a fridge to pick up from their store and they said…read morethey don't have it and can't order it at that price. They will not honor the price for which they advertised and for which I ordered. They claimed their website does not show a price (lie) and that the website would not allow me do order (another lie). Just look at the screenshots I've uploaded.

They do a great job on the upsell making promises. But once the sale is made, we had a very…read moredifficult time getting schedules and return calls. I had to call numerous times to get a response, even though they stated they would call back with the information. Delivery took a long time to recieve the item and it was pretty much dropped off and the delivery people just walked away. The time getting a response and the delivery did not live up to promises and expectations.

Went in here looking for patio heaters, and was disappointed with their offerings. 1) They had…read morenothing on display. 2) Everything on their website says "call for pricing". Rather than call, we went to the store. Once there, the employee didn't know and he had to call someone at corporate or whatever for the answers. Despite advertising that they sell heaters, they really don't so save yourself some time and look elsewhere.

I recently had my pool robot serviced, and I'm extremely satisfied with the repair work.read more

It's horrible. They refused to do warranty work and wanted to charge for parts, labor, and…read morediagnostics. Don't buy from them! Even though the manufacturer said they are paying for the entire repair except the labor, or they will replace the expensive robot pool vacuum. would not buy toothpicks from this location

Richard came out to evaluate our backyard for a potential pool project, and I was genuinely…read moreimpressed by how thorough and detail-oriented he was. He took his time walking through the space, carefully explaining placement options, layout considerations, and how everything would ultimately look and function. What really stood out was his ability to think beyond the obvious--he brought up several ideas and design elements that I hadn't even considered, which added a lot of value to the consultation. I've met with several pool companies, and Richard is by far the most knowledgeable and thoughtful professional I've encountered. He clearly has deep expertise and takes pride in doing things the right way. I would highly recommend him to anyone considering a pool project. I will post a before and after pic once the pool and hardscape are done

Go with Majestic Pools if you'd like to be cursed at and have legal action threatened…read more The first time I met with Richard Ham (sales rep) at our house, he feigned interest in my newborn daughter and touched her. This made my wife uncomfortable due to the risk of germs and, in my opinion, the creepiness of a stranger touching our baby. We did continue with the company because we didn't feel like starting the search over and assumed that once construction began, we wouldn't be dealing with Richard. I explained exactly what we wanted and even showed him a photo (and explained the size and purpose). The company pulled permits and later sent us a rendering that wasn't what we wanted. I scheduled a follow up meeting to discuss the issue. Richard said he could "squeeze us in" between other appointments. Before he arrived, my wife and I went into the yard to discuss the project. We realized they simply weren't understanding our vision, and it didn't seem worth the time to keep trying to explain it. I was about to text Richard when he pulled up. I went outside to let him know we would not be proceeding with the pool. His response: "Why the f**k didn't you tell me before I got here?" In my opinion, he then stormed off like a child. I reached out to his boss to let him know that such behavior was incredibly unprofessional, and the language was unacceptable. I explained that I am also a business owner and that employees are not just a reflection of the company, but the owner. Instead of acknowledging or addressing the issue, he told me Richard lives in Palm Desert--as if he had made the drive specifically for us and that somehow it would justify his behavior. The owner called me today (a week later), briefly acknowledging Richard's behavior before saying he wants to bill me for permit costs and time. I already paid a non-refundable $1,000 deposit. He told me, "I don't have to let you out of the contract," and said he has legal recourse and could place a lien on my home. He also let me know he would respond to any review I left. At the end of the day, Majestic Pools was hired to provide a service they failed to deliver to our expectations. They also employ a salesman who acts in a creepy and foul-mouthed manner. Even if we had been difficult customers who required more time than expected or had left them high and dry, that still wouldn't excuse bad, unprofessional behavior and now legal threats.

We had such a great experience and are obsessed with our new pool and spa. It turned out even…read morebetter than we expected super clean, modern, and fits our yard perfectly. The raised spa is one of our favorite features and gives it that resort vibe. Corey was awesome to work with, very responsive, easygoing, and kept everything on track. The biggest surprise was how fast it all came together... they finished the entire pool and spa in less than 3 months, which is pretty amazing. Overall, just a smooth process and a really beautiful result. We're out here all the time now. Highly recommend Corey and his team!

The whole team at SD Pools is amazing! Enrique, Chad, and Josh have been SO great to work with. We…read moredid a big backyard remodel and were initially trying to decide if we wanted to go with a landscaping company that would subcontract the pool just to keep it under one roof. I am so incredibly glad we didn't do that and chose to go with SD Pools instead. We initially met with Josh, who walked us through everything (timeline, cost, the process, etc). Once the build started, we worked with our project manager, Enrique, who went above and beyond to make sure things happened in a timely fashion and that we would be happy with the final project. Chad has been handling our maintenance for the last month and has been absolutely fantastic. And they were always a text or call away to answer any silly questions throughout. You can truly tell that this team takes pride in their work. They are communicative, easy to work with, above and beyond helpful, and the pool itself is absolutely gorgeous. Everything turned out exactly how we wanted. Got my baja shelf and we're ready to summer lol. I can't say enough good things!

We went to 3 different hot tub stores in San Diego with our 1 million questions, and Mick was by…read morefar the most knowledgeable, the least pushy, the most willing to make a deal (throwing in freebies), and even gave us a phone # to text if we had additional questions (we did lol). Not to mention that, he also had the best price and the best products that no other hot tub store sold: HDPE (basically bulletproof hot tub not susceptible to water or termite damage and insulates super well) with high horse power jets for our lower back pain. In a nutshell, save yourself some time, and just go straight to EcoSpa Elite West and go see Mick!

Outstanding Product & Service!…read more We recently purchased the Eco Spa E2 from Eco Spa West, and we couldn't be happier with our experience! The hot tub itself is everything we hoped for--energy-efficient, durable, and incredibly comfortable for two people. The hard cover design is a game-changer, making maintenance easy and keeping the heat in, which helps with energy savings. The E2 model is really the only model that would work for our small patio. Beyond the quality of the spa, we were extremely impressed with the team at Eco Spa West. From our first inquiry at the San Diego Home Improvement Show, where we met Brad and Mickey, to the final installation, their customer service was exceptional. They were knowledgeable, patient, and took the time to answer all our questions, helping us choose the perfect spa for our limited space. The installation process was seamless--despite having only 4 inches of clearance beyond the required space, their team navigated the setup flawlessly. They ensured everything was positioned perfectly before leaving, demonstrating both expertise and attention to detail. The options to run the spa with 110v makes this spa one of the few options if you don't have a 220v circuit. While the spa does run adequately on 110v it does take time to get up to temperature using the economy setting. I would recommend using 220v power. If you're looking for a high-quality, eco-friendly spa backed by outstanding service, we highly recommend Eco Spa West!

First off, I want to say I'm reviewing the business "owner" Ed…read more Having a pool business is not the same as having a restaurant where you have hundreds of patrons coming in every week that can write a review. So I want to write this to vouch for his character. He is a very honest man. He has integrity. It's nice to not have to worry that your things will not go missing. His yes means yes and his know means no. There are not many people nowadays that you can trust with a handshake but he is one that you can trust. He's a family man, he's wise, and he's kind. He'd give you the shirt off his back if you needed it. Very empathetic person. I know that by now after reading all this, that you are thinking, "Wow, really?" Yes, really! He truly is an upstanding, honest, hardworking person! I say all of this because I want you to know that he will do a wonderful job for you. If something is not right, he will make it right. He will always do the right thing. One last thing, I forgot to mention, he is very accessible he's very quick to return calls. You won't have to worry about what kind of person is coming to your home. I'm sure you will be very satisfied with his work.

From the owner: We specialize in offering safe and clean pool water through a monthly pool service program. Part of…read moreour service is identifying potential problems and pointing these out to our clients. This is achieved by our quarterly system inspection and a quick visual inspection on each service visit. On the rare occasion repairs are needed we can perform these at a quality price. We are a family operated business committed to excellent and reliable service. We attempt to exceed your expectations by feeling personally responsible for your swimming pool and equipment. Although we are new to the San Diego area, our owner Ed started cleaning pools while serving as a junior lifeguard in his upper teen years. He is backed by many years of experience and has attempted to keep up with the industry with continued training in pool equipment and water treatment procedures. He is also CPO certified, an international recognized pool certification program in taking care of swimming pools. We are also part of IPSSA, an association of other pool service professionals which provides insurance to protector your investment. We look forward to earning your business with our excellent service.

They were amazing on numerous occasions! Honest and fair - I highly recommend this company to…read moreanyone.

ProTouch renewed my pool hardware back in July. Lance was super knowledgeable and professional. He…read moredid an amazing job at a very decent price point. This company earned a future repeat customer.