Kiko has been taking care of our pool for a while now and I honestly have nothing but good things…read moreto say. We've chit chatted a few times during service visits and he has always been very nice, respectful, and professional. You can tell he genuinely cares about the quality of his work and takes pride in making sure everything looks good before he leaves. Our pool has been looking super clean, clear, and well maintained ever since. Reliable service and a great attitude go a long way, and I truly appreciate it. Highly recommend!

MULTIPLE ISSUES with this company. This company acquired my account from Patterson Pools and had my…read morepool for service for more than 3 months and never realized it was a saltwater pool. It only came to light when I reviewed my service report and noticed they were adding liquid chlorine and questioned why. The company wouldn't return calls so I called them. Joe the General Manager took ZERO responsibility and only blamed the technician, who Joe said was not very good and didn't know his job well. Additionally when I questioned the company on previous occasions as to why my spa was not being cleaned, they said it wasn't part of the contract. I've owned that pool for 12 years and EVERY pool company has always cleaned the spa when they cleaned the pool. Plus I never had a contract with company. Update: The owner of the company personally called me on this and took full ownership of the issue and apologized. The owner is a good guy and does care about his customers and the company. I am still not willing to go back to this company, but at least someone in a leadership position took ownership of the issue and apologized.

Richard came out to evaluate our backyard for a potential pool project, and I was genuinely…read moreimpressed by how thorough and detail-oriented he was. He took his time walking through the space, carefully explaining placement options, layout considerations, and how everything would ultimately look and function. What really stood out was his ability to think beyond the obvious--he brought up several ideas and design elements that I hadn't even considered, which added a lot of value to the consultation. I've met with several pool companies, and Richard is by far the most knowledgeable and thoughtful professional I've encountered. He clearly has deep expertise and takes pride in doing things the right way. I would highly recommend him to anyone considering a pool project. I will post a before and after pic once the pool and hardscape are done

Go with Majestic Pools if you'd like to be cursed at and have legal action threatened…read more The first time I met with Richard Ham (sales rep) at our house, he feigned interest in my newborn daughter and touched her. This made my wife uncomfortable due to the risk of germs and, in my opinion, the creepiness of a stranger touching our baby. We did continue with the company because we didn't feel like starting the search over and assumed that once construction began, we wouldn't be dealing with Richard. I explained exactly what we wanted and even showed him a photo (and explained the size and purpose). The company pulled permits and later sent us a rendering that wasn't what we wanted. I scheduled a follow up meeting to discuss the issue. Richard said he could "squeeze us in" between other appointments. Before he arrived, my wife and I went into the yard to discuss the project. We realized they simply weren't understanding our vision, and it didn't seem worth the time to keep trying to explain it. I was about to text Richard when he pulled up. I went outside to let him know we would not be proceeding with the pool. His response: "Why the f**k didn't you tell me before I got here?" In my opinion, he then stormed off like a child. I reached out to his boss to let him know that such behavior was incredibly unprofessional, and the language was unacceptable. I explained that I am also a business owner and that employees are not just a reflection of the company, but the owner. Instead of acknowledging or addressing the issue, he told me Richard lives in Palm Desert--as if he had made the drive specifically for us and that somehow it would justify his behavior. The owner called me today (a week later), briefly acknowledging Richard's behavior before saying he wants to bill me for permit costs and time. I already paid a non-refundable $1,000 deposit. He told me, "I don't have to let you out of the contract," and said he has legal recourse and could place a lien on my home. He also let me know he would respond to any review I left. At the end of the day, Majestic Pools was hired to provide a service they failed to deliver to our expectations. They also employ a salesman who acts in a creepy and foul-mouthed manner. Even if we had been difficult customers who required more time than expected or had left them high and dry, that still wouldn't excuse bad, unprofessional behavior and now legal threats.

We just had Jimi with So Cal Custom Pools and Spa re-do our old plaster pool. I had 5 different…read moreestimates from 5 separate contractors. Some were large corporations and some smaller operations. Most estimates came in very close in price. To me price was not the number one factor, after reading reviews and talking to people in the industry, we chose to go with So Cal Custom Pools. I was very impressed with Jimi and how everything from start to finish was handled. Little things to me are important, like show up when you say you will, complete a job to the best of your ability. Jimi showed up every time when he said he would, the pool was completed on time and looks amazing. I would always know when someone was coming to the house, I received either a call of text prior to someone showing up. We started with demo, the demo crew removed all the old plaster, tile and cooping, when the crew was completed the yard was swept and cleaned after. Everything looked clean and the crew took pride in the work. Next we had the tile and coping installed. I did have 2 small change orders. I changed the water feature and had the tile guys do a little more work than was originally expected. This was the only increase to the pricing and everything else came out exactly as expected. Once the tile and coping were installed the pebble was installed. The crew showed up and completed this in the morning. As soon as the plaster was completed we started to fill the pool immediately. The pool looks great and I was very impressed with So Cal Custom Pools from start to finish. I would use them in the future. Thanks Jimi, the pool looks great.

I love my renovated pool. Love, love, love. I decided to makeover the pool before the rest of the…read morebackyard landscape so that I could design everything else around the look and feel of the pool. I needed to see it before moving ahead. The pool changes color many times through the day, and the reflections are crisp and clear. My family is thrilled. Jimi is direct, and the project was on time and on budget. We are grateful for his professional crew. Great investment.

Have been with them for 6 years now. The Pool is well maintained…read more Prices have been going up quite a bit but I believe this is the same everywhere

They replaced my pool pump at a fair price and did a great job I'll definitely use them again.read more

10/10 RECOMMEND Capstone! We were really excited about our pool renovation AND it turned out even…read morebetter than we could have imagined. The crew was great to work with, they are incredibly skilled and worked efficiently...everything went smoothly from start to finish! We were blown away by how quickly the project was completed. Overall, it was a wonderful experience and we are thrilled with the outcome. THANK YOU CAPSTONE!

We hired Capstone to renovate our pool a few years ago. The project included replacing the original…read moreplaster with PebbleTec, installing new waterline tile, and refinishing the rocks, waterfall, and slide, and new pool lights. Their office staff communicated well throughout the process, but unfortunately the workmanship has resulted in ongoing problems. They have returned approximately five times to address issues, yet we continue to have concerns. One major problem was that the area where the new tile met the skimmer box was never properly sealed, causing the pool to leak. We were told we needed to pay to have the leak detected, so we ultimately fixed the issue ourselves. The pool lights did not work. The paint used on the rocks has also proven to be very poor quality. It continually peels off, exposing the gray primer underneath, making the pool look worn despite only being a few years old. The PebbleTec finish is extremely rough--so rough that it has caused our children's feet to bleed while swimming. We expected a durable, professionally finished pool, not one that has required repeated repairs and still isn't comfortable to use. While the communication from their team was good, the quality of the work did not meet our expectations, and we cannot recommend them based on our experience.

This review is long overdue. Derek completed my pool about one year ago. He was fantastic to work…read morewith. When I did have an issue with one of the subs he made sure the sub made changes until I was happy. Cannot recommend Locke pool and spa enough. Very professional and easy to work with. Derek is very knowledgeable and has relationships with the best subs. You will not go wrong in selecting Derek to work on your pool.

My husband and I are very excited to recommend this company. Derek and his crew did an excellent…read morejob on restoring our 30+ year old pool. The price was so reasonable and the job was completed on time. Can't wait to enjoy our beautiful pool again!

Well, we waited for the Del Mar Fair to shop for a new hot tub/spa.. Boy are we glad we did…read more. Talked to almost all the vendors, and went BACK to Champagne Spas. Kelly was OUTSTANDING. We didnt really know what to expect. He explained everything, and settled on the "Fair Special". That was 5 days ago, it is home, filled and coming up to temp right now.. Could not have had a better experience. Thank you so much!! HIGHLY RECOMMENDED!!

Kelly was outstanding from start to finish! He was knowledgeable, never pushy, answered all of our…read morequestions, and made the entire hot tub buying process easy. We really appreciated his professionalism, and would highly recommend asking for Kelly if you're shopping here. He went WAY BEYOND the extra mile for us!!!

They were amazing on numerous occasions! Honest and fair - I highly recommend this company to…read moreanyone.

ProTouch renewed my pool hardware back in July. Lance was super knowledgeable and professional. He…read moredid an amazing job at a very decent price point. This company earned a future repeat customer.