Opened my front door in minutes. Quick respond and good communication! Would recommend. read more

Was freaking out because I locked my keys in my car and it was my first day at work, I was so scared I was going to be late. I looked up Pop-a-Lock and they arrived within 15 minutes. It literally took the man 20 seconds to open my car, and I made it on with a few minutes to spare. The saved me and for his I'm forever grateful. read more

Pop-A-Lock was called via our insurance company when we woke up to a dead battery the day after driving down to Cocoa Beach from New York. The very young male employee arrived in an hour as promised in an unmarked Nissan Cube with a small battery pack that failed to jump our Chevy Traverse. He also tried to access our battery directly but didn't have the necessary screw driver. He actually didn't have any screw drivers and said that he had just cleaned out his car the other day. I had jumper cables in my emergency roadside kit that he used to try to jump my car using his. That also failed. Later when a different towing company arrived, that employee jumped our Chevy Traverse in an instant using his battery pack. Now I'm wondering if the Pop-A-Lock employee knew what he was doing. read more

OMG! They are fast. Needed to change keys at the office. They get here fast. These are special commerical locks where you would need to order parts and they have special keys that can't be easily copied. They had all the parts on their truck! I called another service last year and they took a week to get the lock changed. They came out, ordered parts, came out again, it was an ordeal! Pop-a lock just came out and got it done. By they way, they aren't even that expensive. Totally reasonable cost. read more

It was New Years Eve around 8pm and Pop-A-Lock was the only local business to the answer the phone. Not only that but they were professional, up front about the cost and very prompt in service. I hope I don't need another locksmith for a long, long time but if I do I'll be calling Pop-a-Lock. read more

Fast, honest and reliable - and with fair rates. Was pleased they keep you posted on their arrival time if there is a another stop/ stops ahead of you read more

I got locked out of my car last month....purse and cell phone in the car....I just moved here and I did not know my home #...or my husband's new cell#.... Someone google POP A LOCK for me.....was able to help me out in about 30 min!! read more

Total life or should I say flight saver. Patrick was fast, professional and clearly explained cost and timing. We made our flight thanks to him and Pop A Lock. read more

Awesome service!!! Very professional! They showed up on time and the service tech was very professional and got us back into the Condo really quickly. read more

Terrible terrible service. They were sent to get me road side assistance. After waiting an hour, me having to call several times, promises that the driver would call me, and getting nothing; I call my insurance just to find out that the driver couldn't locate me and decided to go back. Thanks for leaving me here without bothering to try to reach me. read more

I've had car issues several times over the last few weeks (brand new car with software issues that keeps draining the battery). Every single time I've called for assistance, pop a lock has arrived within less than 30 minutes to help me out. Today really surprised me! I called at 4:45pm and he was here and done by 5:05. As a single mom it's good to know I can call this company and be taken care of quickly and professionally and we won't be stranded in the heat read more

He was great, nice, fast, exact price he quoted on the phone- and he dealt with me calling him 3 times and asking him what his competitors prices were; he even told me the names of the other places that were open. (they were more expensive and would make me wait twice as long) read more

I would highly recommend them. I called and he came to the rescue and I was inside the door within seconds.

Our keys were locked in trunk of a 2016 Kia Optima at a car rental location. AAA couldn't get trunk open. Kia dealership was useless!! Keith from pop a lick came and got trunk open and after 6 hours of people scratching their heads we were finally free to drive!! Awesome service. He was only person out of many who could figure out how to get into trunk. Smart guy!!! read more

Called them to pop my car lock and they never showed up!! Definitely UNPROFESSIONAL!! What is the purpose of having a business if you don't provide the services?? Not only am I writing a review here to make others aware but I am also gonna report them to the BBB. read more

I called Pop-A-Lock to get some work done and they gave me a time frame between 12-2pm. At 2:20 I asked where the technician was and the office told me that he was running late but that he was almost finished and he would be there soon. Then at 3:20 I called again about where they were and all of the sudden they realized his van was having problems and they would have to reschedule me. It was a total waste of time and the money that I could've made at work that day. On top of it they weren't even apologetic. I guess with a name like that you can expect a shady business! No thanks! read more

We used Pop a Lock via out Hyundai roadside assistance program. They were great, very nice man came out to our home. Super polite and it took 2 seconds to get our car unlocked. Very efficient office staff too! I will definitely use again. read more

Horrible, horrible service. I ordered service and they said they have a technician on the way should be there in about 30-40 minutes. An hour went by so I called back and they said the tech is not answering his phone, he eventually showed almost 2 hours after the first call. By that time my husband was going to be home and I no longer needed him, the tech was rude as well and said he only got the call 40 minutes before read more

My neighbor locked herself out of her house later in the evening last night. We called another company that claimed 24/7 availability and they never returned our call. Then we called Pop a lock and the gentleman was at her house within the hour. Very satisfied, would definitely recommend. read more

Made appointment on June 27, 2018 for June 28 between the hours of 2 PM and 4 PM. Took four hours off from work to come home and wait for the service technician. Takes me 45 minutes to come from work. I arrived 15 minutes before 2 o'clock and waited until 3:45 PM with no service personnel yet arriving to the house. I called Pop a Lock dispatch office and talked to Sandy. She told me she would contact the service technician and have them call me back. 30 minutes later no call from the service technician and one hour after my first call I called dispatch again. Talk to Sandy, again. Asked, why haven't I been called and had appointment time changed? Common sense and common customer service should have been applied. Even if technician was behind for the day a phone call would've made all the difference. She agreed and said she would have the technician call me, again. One hour and 20 minutes after my 4 PM window: No call; No show; No service. I would not have these people pop my corn let alone any lock!!! Worst customer service anyone could ask for. I lost more money missing work then five times what this work would have cost. Are they going to pay me for lost time and wages? Screw them. Use someone else and save YOUR TIME and $$$. Don't let them do it to you. 5:30 Randall calls! Asks if he still wants me to come out? Got held up by rain??? What does rain do to hold up a locksmith?? Really??!! Said I called someone else to do the work. His response: "Ok, Bye". How's that for trying to resolve a poor customer service situation folks? If you owned a business is this what you'd want your employees doing?? Is this how you'd want to be treated? I rest my case. read more

Highly dissatisfied with this company , thank goodness the technician dispatched was extremely compassionate and professional!! I Placed a call to my insurance at 12pm because my car died in a parking lot , they dispatched pop a lock to give me a jumpstart (instantly on the phone by the way ) , we got a confirmation text saying eta was 1 hour . After and hour and a half of waiting I called pop a lock directly asking how far away they were ( it was 85 degrees and I have a 11 month old baby and 4 year old ) they said I was next in line and somebody should be there within the next 30 mins , I was upset but agreed and hung up . After 2 hours and 45 mins of waiting I FINALLY get a call saying that the technician they had originally dispatched was "taking too long " so they dispatched someone else instead and he was "10-15 minutes away" . I was livid . Upon the man arriving, he managed to actually show genuine care about our situation was extremely apologetic on behalf of the company, professional and over all such an amazing worker I was AMAZED . If I EVER decide to call pop a lock again ( highly unlikely, but) I hope more than anything I get the man named Zayn . Way to go man , you deserve a raise !!! read more