This is not Pop-a-Lock. This is a fake listing by a scammer. Do not call this number. You will be disappointed. read more

TL;DR:. If you need roadside assistance, don't let your insurance call this company! Called roadside assistance for my insurance and they requested service from Pop-a-lock. They quoted up to 1 hour wait time. 2¼ hours later I'm still sitting in my car, in the cold, and uncertain if this driver will ever arrive. At the 1 hour mark, insurance called to check if I received service. Nope! They called Pop a lock and we're told driver was stuck in traffic. Even in SF, traffic isn't THAT bad at 6am! Fine, whatever. Driver was supposed to call me with ETA. Never did. At 1 hour 45 minutes, I get another can from insurance. Was the service provided? NOPE! Again they call Pop a lock dispatch. Driver in traffic. At this point, even in bumper to bumper, driver could have come from San Jose and made it on time. Also, again no call from driver. Other gripe: Pop a lock sends a text with a link "Click the link below to track your request: www.popalocktracking.com/map.html Pop-A-Lock is on the way!" It's supposed to show driver photo, vehicle and location on a map. This would be very helpful, so I could grab coffee or whatever while waiting. But the site doesn't work or is buggy. Because I checked it several times and no information was ever displayed. If you need roadside assistance, don't let your insurance call this company! P.S. ~ Started writing this review after 2¼ hours waiting. It's now 2 1/2! read more

Terrible customer service terrible wait times they had me waiting over 2 hours in the rain and never showed up I called and they said, "OH we switched your drivers." But he will still be another 30 plus mins I had to get in contact with a family member to get assistance now I've been waiting they are telling me a time they will arrive still never showed and I called once again rude on the phone and telling me, "OH we delayed your driver he'll be there in 20 mins like we said." They are FULL OF IT. -5 stars. read more

On March 12, 2016 at approximately 5pm, Hyundai Roadside Assistance dispatched Pop-a-Lock to change my blown out tire. The ETA was at 45 minutes. After waiting 1hour 30 minutes, I received a call from Mr.Kendall telling me he is about 15 to 20 minutes away due to the heavy traffic because of the rain. After a few minutes he called again and asked if I was on the freeway. I told him yes I am on the freeway could not get out of my car as it is raining hard. After a minute he called and said he cannot change the tire and I should call a tow truck. I explained to him he only needs to change the tire and asked what is the reason for his denial of service. Mr. Kendall would not give a reason and just kept saying call a tow truck and hanged up on me. I called Hyundai Roadside Assistance. They too were surprised with the unauthorized cancellation of service by Pop-a-Lock care of Mr. Kendall. Hyundai dispatched Roadside Connect and they were there in less than 30 minutes and fixed my tire. Mr. Kendall is very rude and unprofessional. You give your company a bad name. I waited for almost 2 hours in the freeway in danger of being hit from behind and you did not care and just refused service for no apparent reason. By the way, Hyundai stated they will not do business with a company that put their name in jeopardy. I do not know what your boss will think of that? read more

Happy Birthday Don! Don arrived almost immediately after I called for Roadside Assistance. Not only was Don ready to work on his birthday, but he had my car fixed and ready to go within 20 minutes of arrival. Everything was handled in a quick and professional manner. I would definitely recommend using Pop-A-Lock again! read more

I am down in Concord, CA visiting my boyfriends family and we came out at 5am about to leave for an appointment and saw that our tires had been slashed. My Geico call representative dispatched Pop-a-lock and within half an hour of calling John from pop-a-lock came to the rescue! He was professional and courteous and worked diligently until my tired was changed. The Explorer didn't make it easy for him but he conquered it quickly. With my father being over two hours away I was very fortunate that there was someone who could come out promptly and efficiently. Thanks John! read more

Pop Lock - John getting my tired ready to change - Roadside Assistance Near Me

Antoine was the man. Very professional and super knowledgable about popping locks. When I'm locked out I need a guy like Antoine to show up ASAP and that's what happened. Thanks Pop-A read more

I just received help from David Trublood unlocking my Cadillac CTS, it was no easy task but Mr.Trublood was persistent, quick, polite, and professional. He went above and beyond in unlocking my car! read more

Very RUDE telephone operator when I called and made a follow up on my service but it was very frustrating. This Pop a Lock employee who answered my call was never apologetic and was even in high spirits that their company never showed up for the service I asked from them. I called back my insurance agent and told me that they are getting another service provider for me instead. read more

Antoine was a real pleasure. He put on a spare tire for me and he was so polite and friendly. We had good conversation and he gave me some great advice on business matters. Great guy and great service. Thanks Antoine! read more

Pop Lock - Flat tire. Antoine showed me the nail and taught me a thing or two about flat tires. - Roadside Assistance Near Me

I do not recommend this service. BMW Assist contacted them on my behalf, on a cold and windy evening when I was locked out of my car. The original estimate was 60 - 70 minutes. Without boring anyone with details, suffice it to say that it took 2 1/2 hours for them to arrive. This after phone calls to check on status, and inaccurate communications from Pop-A-Lock about the ETA of the technician. When he finally arrived, he was unprofessional and unprepared. He thought he was there to give me a jump start. Thank goodness I had given up and called AAA, who arrived in 15 minutes. I was happy to turn away this yo-yo from Pop-A-Lock! read more

Antoine was the help that was sent my way when I thought my keys were locked in the car. He was very professional and quick with unlocking my doors. As any good worker should he offered additional services that I would have needed if I hadn't of found my keys. I will definitely use his service again and recommend all of my friend's to pop a lock... thanks again Antoine!! read more

They were super helpful when I needed to get a lock cut off of my Public Storage unit because I'd lost my keys to the locks. When I told them it was urgent and an emergency, they were very kind to offer to send out a technician within 20 minutes. Really nice folks! read more

Sorry Antoine... You were very kind and patient as I was not so patient, but this company IS TERRIBLE. It took them two hours to get to me. This was after the first time I called for an ETA (30 minutes into the estimated 50 minutes from Geico) and they gave me 35 minutes... Then 20 minutes cause he's in traffic... Then 15 minutes... Then 3 minutes... Then 5 minutes... According to the dispatcherS he shoulda been there about 40 minutes earlier than what he was. TERRIBLE!!!! read more

Great service! Adam was right on time, a little before actually! He called to let me know he arrived and switched out my flat tire with my spare in under 5 minutes! Very generous, friendly, and lastly has a good sense of humor! Thanks again Adam and Pop-A-Lock! read more

Locked my keys while i was at work. The job was done in less than 2 minutes and the guy who came to the rescue had a horrible attitude like i was doing him a favor when i had to pay $70 for him to unlock my car in 2 minutes. He kept asking if i needed the services or not because i asked for a second to excuse myself from work. I almost cancelled but i could not wait for another hour for my insurance company. The work was quick just bad customer service read more

I had caught a flat tire after I got off of work &it was late I called my roadside service & they sent a nice gentleman out name Rich #246 to change my flat tire & he was so nice & he also explained to me that was just getting ready to clock out from work but he decided to come & help me out & I really appreciated him for doing that so keep up the good work Rich read more

My fiancé hit a curb, got a flat tire and Pop a Lock came out to our home. They sent Antoine who came to help. He called when he was on his way and before he got to us. He was fast and made the everything easy. Great service! read more

I had a flat tire and the technician ( Juan Pacheco) was very professional and courteous. He fixed the tire quickly and gave me instructions on what to do as a permanent solution. read more

Pop a lock saved me the locksmith came on time and work real quick and professional and helping me with all my Lock Service thank you

I called to have my car lock opened and gave the dispatcher my address and told her my phone was locked in the car. The person came and called my cell and then left. I called the dispatcher again and they told me to wait ten more minutes, which was after the person already left. Called again and was told that they were already there and weren't coming back. . Finally I talked to a manager and they came to unlock my car. For my trouble, 10% discount. NEVER USE THEM read more

I locked my keys in my car, they estimated 1 hour max to ariive, I have waited 2.5 hours already. 3x they would say it they would arrive in 10-15min. It is am hour after they said 10-15min. They claim they would arrive in 7 min now, horrible liars read more

Locked myself out of my car and with 30 minutes my locksmith had arrived. Gilbert Hernandez was a trooper. Best customer service ever. You can tell this guy loved his job and wanted to help in any way possible. Highly recommend these guys and if your lucky you'll get Gilbert. Keep the good work up bro thank you read more

Pop Lock - Roadside Assistance Near Me

I called at 7:10 AM to request service. I was given an ETA of 8:18. I called at 8:20 and was told the driver was 20 minutes away, which is fine, traffic happens. I called back at 8:50 and was told that their app was "always wrong, the driver isn't that far away," as the app showed him 30 minutes away. I asked to be connected to the driver, which after insisting a bit, I was. He said that he had received the call around 8:20, which was my original expected time of service. I had to cancel the service as I was already late for work. A very frustrating experience - not recommended. read more

I am so disappointed with the service provider that was sent out to me. He was completely unprofessional from the moment he showed up, and said he was unable to fix my flat tire. His exact words were "what do u want ME to do about this? I can't fix this. You gotta call someone else" I get back into my car to call my insurance company, and a police car pulls up behind us, naturally to see what's going on. When the popalock guy saw the cops, his eyes bulged out of his head and he ran to his car and drove off! The officers hopped out of the car, asked me who drove off, I told them it was a popalock guy who was gonna help me fix my car, Then the officers looked at my car and started accusing me of Being in an accident and thought I was lying about everything because of how the popalock guy drove off when they arrived. They questioned me for over 10 minutes with questions like "if he was here to fix your tire, why did he run off when he saw us?" They also gave me a field sobriety test and I was 100%sober. In the end I was able to prove to the officers that I wasn't lying but MAN. I am beyond disappointed that popalock would hire someone so unprofessional, and I am going to make sure to file a complaint with my insurance company and let them know that popalock service providers do not care about your well being and do not care about professionalism. I tried calling popalock to speak with a manager or supervisor, and the woman on the phone was also disrespecting me, saying it "wasn't their problem" and then hung up on me. I do NOT recommend anyone to use this company as they do not care for the well being of their customers. This was such a horrible experience and they made my night 10x worse. Now , if I ever get a flat tire again in the future, I know who NOT to call . read more

Wow, was really surprised by the horrible service. After needing a jump in Pacifica and getting SMS notice that it would 30 minutes until the guy comes it turns out to take 60 minutes for him to finally call me and tell me he is 20 minutes out. After another 20 he never showed and on calling back to my insurance company they said he had cancelled without telling anyone. Horrible service, avoid if possible! read more

My battery had died after picking my mom up at the emergency room in Berkeley and I called my insurance company and they set up Pop-A-Lock to come out and give me a jump. I was told The wait time would be over an hour but they were there in 30 minutes. Antwan helped me out and well as the other gentleman whose name I do not know, but both were very professional, nice and courteous. Ten thumbs up! read more

Antoine G arrived on time in 45 minutes despite heavy fog and storm debris. He had a small battery pack, about the size of a briefcase, so no problem to reach my car in the garage. He connected it and my car started immediately. Nice guy. Good job. read more

Thank you Don Roberts ! Fast, Friendly, & Nice Got the job done in time for me to still go on with my plans !

Great team, I stopped by their shop and they had a tech there(not sure if someone is always there)ready to go to help me out with a few key copies. Friendly staff, got right to it and took care of business. read more

Antoine did great. Arrived to jump my dumb-$&? car in under an hour. He's funny, knowledgeable. Def exceeded my expectations for getting a jump. Came all the way out to Oakland too. read more

I will never use Pop-A-Lock again. They misinformed me about the price to remove a master lock from a locker where I work. The individual who I spoke to said that it would be $35.00 minimum to remove the lock. He never mentioned that $35.00 was the service call and then the price increases from that point. I'm sure he new exactly how much bolt cutting a lock from a locker would cost but never mentioned anything else. The final cost was over $100.00! I feel the company was deceitful regarding their estimate and clearly communication was not apparent. read more

Antoine arrived precisely at the scheduled time and was very friendly and professional. Great job!!! I will definitely use this company in the future! read more

Antoine was awesome, he helped me with a flat tire with a slow leak and gave me lots of good tips. I really appreciated his help.

Antoine did a great job. Very friendly and giving advise what to do with the spare wheel.

I called the company to get a automobile key made. They had someone call me back his name was Peter, I was trying to get a quote from him and it seemed from the beginning he was trying to deter me from aquiring the services. He began to tell me that the work could not be done at night and that I should call back in the morning. I ended up calling another locksmith that came out and did my key. I would never call Pop A Lock again especially after hours apparently they do not like to work. read more