Despite some of the other reviews, my family and I had a very poor latest experience. We had actually come to Modern Auto Body in the past with several of our cars to do basic work like oil changes and they did a fine job. One of our cars was recently involved in an accident that required some body work. Between coordinating with Bo, the insurance company, and myself, it took 3 weeks just to get the repairs approved. After repairs were approved, my car still sat in their garage for an additional 3 weeks. Not because parts weren't available, but because they didn't have the bandwidth. Communication was very poor. When we called, their answers were either Bo isn't around right now or we're getting to it. When we showed up at the shop for updates, same thing happened with indirect answers. At this point, we couldn't even start over with another shop because the repairs were already approved with insurance.
During the time the car sat in their garage, a robbery happened at the shop. In the middle of the robbery, our car was thankfully not stolen, but it was damaged as the robbers were stealing other cars and hit my car in the process. Bo committed to fixing all of the damages that happened to our car free of charge. When pressed on timing along with the existing damages, he said within the week. Great. The week passes, we show up to see the progress, and nothing had been worked on yet.
Another week passes and we finally get a call that it's ready. We show up and the workmanship was much less than ideal. The body work and paint job was not perfect. You can still clearly see the damage. In any case, Bo wouldn't accept to fix it any further and that was it. Rather than press it, after 2 months, we cut our losses and got out of there.
TLDR - These guys are probably good as a cheap option for easy work. You get what you pay for. However, your mileage may vary if you're counting on them for timeliness, good communication, and quality work. Throw in a robbery, and our car was more of a liability to them than a profit maker, and the work clearly shows. We won't be coming back here. read more