I was a fan until I went inside to pick up my online order. It wasn't ready so I really had a moment to look at the operation from the inside. It is not clean in there. I was astonished at the mix Of paperwork, crumbs, grease and exposed bottles of chemicals RIGHT ON THE COUNTER! Seemed like it hadn't gotten attention for days to add insult to insult, the dining room isn't even open so the only customer space is the counter and even that can't be clean?? Unfortunately I will be excluding this place in my considerations. read more

Took me over 10 minutes to be able to order, I had to talk to two different people just for me to have to repeat the entire order at the window. My chicken was visibly old and dried out like a dark yellow , my fries were cold, and I didnt even get everything. And to top it all off the staff began disrespecting me and my wife in spanish believeing we dont speak. We do. read more

Horrible service took to long ran out of chicken and poor rude staff no gloves were Worn either read more

I just received my delivery and it was completely incorrect. I was also missing items I paid extra for. This isn't the first time and I'm tired of being patient. When you try calling they don't answer the phone. read more

I placed an order online, but when I arrived, they couldn't find it. The staff rudely told me they were "way past" my order and that the only thing I could do was contact customer support--no offer to help, no food, nothing. I paid for a meal, came to pick it up, and they completely messed it up and refused to take any responsibility. What's even more outrageous is that just two people ahead of me, a white woman claimed she received the wrong item yesterday. She didn't show a receipt--just a photo of the wrong item--and somehow management gave her a full replacement meal and a free order of fries. No questions asked. No proof. Meanwhile, I get dismissed and disrespected. The management here is absolutely pathetic. The workers are rude and unprofessional. The general manager should be the first to go, followed by everyone else in that store. I've never experienced such horrible treatment at any restaurant. I left feeling completely disrespected, disgusted, and shocked by how poorly this location is run. Avoid this place at all costs. Honestly, just go across the street to Canes--they actually know how to treat customers and run a business. If I could give this place negative stars, I would. read more

Don't eat from this Popeyes they be selling old chicken. Not good at all. All the time it never fails

They offer the three piece for 5 dollars in the app but regardless to what options you pick, they give you what they want you to have. A 3 piece white is a breast and 2 wings at every chicken shack, even the Popeyes in Puerto Rico and Jamaica! This location has decided it's a breast, wing and thigh. Thighs and legs are dark meat unless I missed the memo about changing a chicken's anatomy. After waiting for several minutes to even be acknowledged at the walk up counter, all 3 of my 3 piece orders are wrong. The automated chat feature never addressed that my order was wrong and closed my ticket. The economy is doing too poorly and there's too many other options on 59 to mess up orders. Do better! read more

The front desk clerk, an old Mexican lady, had a very bad attitude and was disgusting, holding things with her hands The service was horrible! We waited 50 minutes . That's ridiculous. They are lacking food and condiments.Everything is very dirty and old. The workers are very rude and get mad whenever you ask for something. I would not recommend coming here. read more

Popeyes Louisiana Kitchen - My friend and I ordered different orders. The front desk was a Mexican woman. I asked her if my order was ready. She was very impatient. - Fast Food Near Me - Aurora, Illinois

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If I could leave zero stars I would. Chicken nibbler's tasted like breading strips only. No chicken seen or tasted. And they were overcooked and dry. My husband ordered 2 legs and 2 thighs. He received "mystery" chicken that was grossly overdone. In addition, no employees spoke good English so communication was nonexistent. Will never go to Popeyes again. read more

Been here a few times now. There is like a 50% chance your order will be messed up and they don't even answer their phones to get it corrected after. Probably the worst run fast food I have even been too. read more

I place an online order. I was given the wrong order. Not even enough to cover what I had paid. Now these lazy fucks won't even answer the phone to see if I can get the correct one. Just rings until it asks for an access code. What's the point on hiring people if they can't read orders. Or read at all. I'm never ordering from these stupid diverse idiots again. Get people who can read and work. read more

this location is terrible. I had ordered my food at 10 It is now 11:38 and the workers have not made my food, and I had different DoorDash's come to pick it up and it's still not ready do not come to this place ever read more

Ordered delivery. Food took two hours to arrive. When it did arrive it was cold and inedible. Popeyes will not refund your money, do not order from them. read more

The manger at this location is ignorant. I have never received such horrific customer service in my life. I have no idea why corporate and the franchise owner allow such a disgusting, vile and rude person represent their brand. I do not recommend giving this location any business! I simply and politely asked why an item on the menu was never available and the uneducated and vile manager refused to provide service! Disgusting and unfortunate for Popeye's! I would rather drive to KFC any day!!! read more

The service is questionable at all locations from St. Louis to Chicago. However, had the ghost pepper wings and they hit the spot

Omg this the slowest rude place. Why do you allow customers to make an online order just for you tell me I have to come in the lobby. I spent 20 minutes in drive thru just to walk inside for another 44 minutes to an hour this is very unacceptable and the Mexican that work there are the rudest. Drive thru is set up like a death trap once you pull in no way of getting out. This place need better management or needs to closed permanently. I had no way of canceling my mobile order. Very Sad!!!!! read more

We ordered a 12 piece dinner at 8pm. It should contain 3 pieces of each type. Instead they gave us 4 thighs, 4 wings, 2 breasts and 2 thighs, all the small pieces. One of the wings was very old and looked like it was cooked this morning. The majority of the pieces had barely any breading on them. This has happened to us before. I cant count on good service or food quality at this location. read more

Worse location ever. My fries were ice cold, macaroni was so overheated that ingredientes were separated, chicken was cook the day before. I asked for a refund, and notice that the manager is so stupid she refunded the wrong card. WORSE place ever . read more

Do not order through this app!!! I waited for over an hour and this order is still not ready

I am a delivery driver, the order was late and they never gave me the drinks. That will be coming out of my check and messing up my rating thanks so much for the crappy service. read more

It's lake at night , i didnt plan on cooking so I ordered 6 piece bone in right ... on DoorDash ... why the fuck thw night crew didn't pay attention to the promo that was going on , buy 1 get one free ..... so I suppose to have 12 wings ... they don't pay attention and that's what pisses me off the most , it's late asl why would you give my doordash driver one 6 piece of boneless !!!!! Completely wrong done pissed me off . read more

Ordered BOGO wings and side fries! I returned to work with my meal only to realize my fries weren't in bag! Returned after work with receipt and spoke with mgr who replaced entire order and included an apple pie! Sweet hot wings were good but wouldn't order the ghost pepper ones again for lack of flavor! Overall great experience at this Popeyes and thankful to mgmnt for being understanding and kind! read more

I would give 0 stars if I could. Mobile orders can only be picked up in the lobby. They need to fix the asphalt in the drive thru before someone pops a tire! The woman who took my order was EXTREMELY rude. I had a hard time understanding what she was saying, so she just stopped talking and let me sit at the speaker for a while. I pulled up to the window and then she told me to come inside, which defeats the whole purpose of a drive thru. Never coming back. read more

My order was given out to someone else prior to my arrival at this location. I showed my phone order and proof of purchase, I was even wearing a name tag that had my name on it which matched my online order. Manager was careless and didn't seem like she was trained to handle the situation properly. A simple reorder would have sufficed but I was told to call 1800Popeyes read more

This is by far the WORST Popeyes location!!! After waiting 30 mins for dark meat, I opened the box and the chicken smelled rotten!!! What a complete waste of $30! The chicken is inedible! The mac n cheese is very runny. At least the fries were edible. I tried calling but no one answered the phone. How can you serve rotten food?!? Avoid this location if possible. read more

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Had a taste for spicy Popeyes chicken...... The drive up is one of the oddest shaped and narrowest ..... the addition of copious amounts of potholes made it an adventure. The bonus round was having to dodge the Popeyes sign and pole that has fallen and is partially blocking the drive through. While the chicken is good, the risk of damage to one's car isn't worth it. read more

The food was pretty good. Ordered online, it was a large order & while it was ready on time they forgot one of the sides and a few of the sauces. Highly recommend getting packets of Cajun sparkle with your food. read more

Easily the worst Popeyes in the area lol. Every single time I've been here for an order, stuff is always missing from the order and I have to go back and ask for something even as simple as honey. Today, I ordered for my sister and I and as usual, something was missing. The chicken sandwich wasn't even included and that thing is gargantuan so I'm not even sure how you can miss that. Stay away from this location at all costs and go to another chicken establishment or another location until they get their act together. Also their drive-thru sucks. read more

This might be the slowest restaurant in the entire world. This is certainly not fast food. Do not go to this restaurant If you're looking to have any service under 20 minutes. you call in an order ahead of time it's not ready when you arrive to pick it up. You go through the drive-through they park you ..like for 20 minutes. I don't understand what's taking so long. The guy in the back who's making chicken had to be told four times to make the order because he was just sitting there. Luckily my girlfriend speak Spanish and could hear them talking to the chef and the chef kept telling them two minutes and then two minutes and then two minutes and then two minutes.... Just say six minutes and be done with it, bro. read more

Once again yelp! I can't complain about the food, I've yet found disappointment here, but one thing I will point out is the drive thru. The menu seems to be rarely changed and the drive-thru is a nightmare with cracks, bumps in the pavement. A times it's hard to maneuver through out the tight drive-thru, so I'll save you some time on this one. I would recommend you walk in on this location for a better experience. read more

Overpriced and sloppy service. I worry that the chicken is undercooked and a health hazard. The boys wanted Popeye's so we ordered take out on Saturday night. I could not believe how many families were in the restaurant ordering baskets of chicken, probably 160 chickens an hour. That's why I was worried it wouldn't be cooked thoroughly. And the staff was just a circus. They called out that our order was ready but it wasn't and we stood awkwardly at the counter for 10 extra minutes. It was strange. I'm giving 3-stars because the fried chicken coating was delicious. The spicy made my tongue burn and it was crunchy. The dinner rolls were fresh from the oven, add a little honey and a lot of butter, yum. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Aurora, Illinois

Somehow I have never reviewed this place, but this was my dad's inaugural taste of Popeye's, so it's worth a mention anyway. I like the crispy texture of their batter here, and the meat was decently moist. Potatoes and gravy are spicier than KFC, and dad liked the red beans and rice. I love their biscuits! Only thing was the wait took forever. Be prepared. Overall, something a little different for fast food, and I love that cajun spice. Aiiee! read more

Avoid this Popeye's and go anywhere else. Having to wait 20 minutes for 5 blackened tenders is ridiculous and unacceptable. Not to mention their crappy drive through that you hope to go through without damaging your tires because it's that narrow. Where is the upper management at this location?! If you're reading this, fix your drive through, hire more cooks and don't allow a customer to have to wait over 20 minutes for their food and if they do have to wait that long, atleast have the courtesy to let them know so they can decide if it's worth waiting or not. Never again. read more

first customers of the day. the chicken sandwich was cold. cheese didn't even think about melting. Awful. Mac and cheese must have been yesterday's with the hardened film. service greatly lacked any personality. we had to wait 5 minutes for them to even acknowledge our presence. Won't be back read more

We were stuck in their drive through for 25 minutes, once you go in there, there is no way to leave, you can't back up or leave on the sides, you have to wait till your turn. When I complained (not in a rude way or anything) the manager literally threw the food at us through window and shut it closed. I tried to call the store, both numbers would go to busy tune. Then when we got our sandwiches l, they were thrown together by a 3 year old or so it seemed... read more

Worst service ever, sandwich was cold I asked them to give me a hot one they gave me the same one back, I ordered in sweet tea they gave me sweet tea so I asked them to replace it with the correct item. The whole time they were irritated I was asking to have it corrected. The cashier didn't give me all my change back shorted me $.43 she did give it to me when I asked and did not say sorry. They I asked 3 times during all this for a spoon to eat the cheese cake I ordered while I was waiting finally they gave it to me and basically slammed the drive thru door on me. I will never go back no wonder there was no one else there. You would need some sort of management and training at this store!!! read more

Restaff this place horrible customer service and the food isn't that great either ordered in the drive thru for 12 wings had to get out of my car after 20 minutes and they still weren't ready all the while the front cashier is on her phone and bagging food with no gloves. Refund me please! read more

Worst fried chicken ever! NOT RECOMMENDED!! Somehow I had a feeling that this place might have good southern flavoured of chicken but with just the first look I was like ewww. The smell was off and the taste was bad as eating oil. The chicken was tasteless and I can never afford to torture myself again. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Aurora, Illinois

Food was ok. Customer service not so much. The workers are constantly loudly chatting with each other in Spanish and don't say anything to the customer when receiving their food, no thank you, nothing. read more

Absolutely horrible. A complete waste of time and money. Do not go here. We went through the drive thru and when we arrived home we had a bag full of disgusting food. They obviously don't care about their customers, the services they offer, or the food preparation in general. Our chicken was old and burnt, fries tasted like old grease, and the side containers were dirty. Unacceptable food. I tried calling several times with no answer. They have horrible customer service. Unfortunately They don't care and it shows. read more

Popeyes Louisiana Kitchen - Chicken - Fast Food Near Me - Aurora, Illinois

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