Even with how busy this place was, service was FAST. My husband and I stopped in for dinner and ordered at the kiosk. This location has a barnelli's as well. This space is very spacious, this is probably 1 of the larger Portillo's that I've been to. My go to is a cheeseburger and cheese fries and yup, that's exactly what I ordered. Plus a slice of the birthday cake, which I got for free. If you sign up for their rewards program 1 of them is getting a slice of birthday cake during your birthday month. Portillo's just does their cheese burgers right. It's nothing fancy but definitely not basic. The quality of ingredients is exactly where it should be in order to craft the perfect burger. read more

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One of my favorite Portillos. Based on my last couple experiences, they're getting a 5 from me. It's usually the quickest, and going thru the drive thru is a breeze. I try to park further away in case the lines get long. The staff and the GMs I've met have been super friendly. read more

Delicious chicago style dogs!! Service is great for how busy it gets, be prepared to experience a long drive thru line. If you have the time, I suggest stopping inside to travel back to the Good Ol' diner days. If you're a hot dog stan you'll enjoy Portillo's. read more

Portillo's & Barnelli's Naperville - Chicago Style Hot Dogs (Serves 8) - Hot Dogs Near Me - Naperville, Illinois

Overall super busy location and it's kept super clean. Love that they have pasta dishes to try something new. I had the Penne diavolo and it was great with just the right amount of heat. It came with garlic bread, and a cup of Parmesan cheese to add to your pasta. Love that they have the soda self serve machine to refill tour cup while you dine in. Will defensively be back to try the rest of the pastas. read more

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This Portillo's has a Barnelli's pasta! Not every location has one so it's a treat when you can get some good pasta or a meatball sandwich. While I love to get a hot dog, chopped salad, or italian beef normally, the rigatoni ala vodka and penne all'arrabbiata are my go to's for pasta. The arrabbiata has got a nice, spicy marinara sauce which just speaks comfort food. The vibe is different at each Portillo's location and this is no different. Service is friendly and relatively quick. This is a Chicago staple for sure. read more

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I literally could not WAIT to get back to Illinois to get my Portillo and Barnelli's fix. This was my go to when I lived in Naperville for about a decade. I was visiting the area and made it there not once but twice. My favorite is the chopped chicken salad. Perfectly diced and enough for two meals if you're not starving!! While I was there I also had to get an Italian Beef just because they are that special. It's a must try spot for pasta, salad, hotdogs or beef!! I love the way they call out your number. "Number 103, come see me!" "Number 906, come get your fix!" Everyone is fun and engaging and the atmosphere is the perfect vibe to get you in a good mood. Thank you for another great dine in experience. read more

Portillo's & Barnelli's Naperville - Chopped chicken Chopped Salad - Hot Dogs Near Me - Naperville, Illinois

Took my mom out for dinner on Monday...we ordered Italian beef meals. After the first bite I noticed the meat tasted funny...took another bite and I was sure. My mother had her sandwich smothered in hot peppers and salt. She'd finished half of her sandwich before she could taste what she thought was spoiled meat. We spoke with the manager, his name was Nicholas. He apologized...stated he eats the Italian beef several times a week and he's confident it's fresh. Nicholas offered us something to share or a dessert since he felt as though we had eaten too much of the sandwich. He eventually agreed to providing us 2 hotdogs. Neither of us felt this was a fair resolution however, expressed to him that we were not looking for a refund however, fresh good food. I'll likely stay away from this location for some time! Soft skills are becoming nonexistent in customer service these days! read more

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A super busy location located on Route 59 in Naperville. They do online ordering,drive thru and dine in. We went on a Sunday for lunch and there was limited indoor seating. You place your order but it was confusing as to where you pick up your food as their salads are picked up on the other side of the restaurant. We tried their NEW Chicken Pecan Salad and Greek Salad. Both salads were made fresh and were big enough to share. I had to also get a hotdog and fries as that is what Portillos is know for. We also tried their NEW Caramel Spice Cake. It was fresh and full of flavor but I still like their Chocolate Cake better. I love Portillos food but this location was just too busy and noisy to have an enjoyable meal in my opinion. read more

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This location was a little far from our house, but we wanted to try them out. It was a great experience with the manager helping us with our orders and he went above and beyond to help. The salads were delicious and filling as I had the spicy chicken and my wife loved the pecan chicken salad too. Then they gave us spiced cake shakes that were out of this world good, we brought them home and froze them to enjoy later. They also gave us reusable silverware sets for future usage out The decor was very nice with old fashioned style photos and signage throughout the store. The restaurant was very clean and we saw crews running around the floor to make sure the place was spotless, amazing job, well done. We will be back. read more

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How in the world is it only 3.4 stars? LOVE Portillo's and this location was great! Italian Beef sandwich w/ fries and a Strawberry shortcake is where it's at!! I live in Florida and we have a few locations down there but all the Chicago locations just taste better! YUM. Love the atmosphere, especially since it's different in every location. read more

Checking out the new Portillo's salad menu and I got the Greek chicken salad with chicken on the side and my hubby got the Spicy chopped chicken salad. Both salad came with a small piece of bread and butter and who doesn't love that. Both salad was super delicious and portions are big for a salad. Very filling for the both of us. The spicy chopped salad have giardinera in it with bits of pasta and breaded chicken with house dressing. Chicken Greek Salad got olives, feta cheese, veggies and lots of onions. Both salad was delish. The salted Caramel spiced cake was good but nothing can compare to the famous Portillo's chocolate cake. If I have a choice, I'd pick the chocolate cake every single time. Haha But I will be back for some delicious Portillo's salad! read more

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We had such a wonderful experience at Portillo's in Naperville, and we want to especially recognize Shannon, the manager. From the moment we arrived, the food was absolutely delicious and the environment was warm, welcoming, and family-friendly. What truly made our visit memorable was how Shannon treated our children. We have four kids, and she went out of her way to make them feel special. They colored artwork on their Portillo's papers, and Shannon proudly posted their drawings, which absolutely made their day. That small gesture meant so much to them and showed how much she cares about families who visit the restaurant. It's rare to see someone take the time to create such a positive experience for guests, especially for kids. Shannon's kindness, attention, and enthusiasm really stood out. Thank you, Shannon, for making our family feel so welcomed. We will definitely be back! read more

Highly recommend...Different type of food and meat but very tasty. Quick service and hot food for a busy place.

First time visiting Naperville, went here a bit earlier to beat the dinner rush. Our food came out pretty quickly! The restaurant was cute and everything is self serve so you order, pick a seat and grab your food when it's ready. I really enjoyed all the food here, flavorful and delicious!! definitely would try again! read more

Portillo's & Barnelli's Naperville - Hot Dogs Near Me - Naperville, Illinois

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How da fk do u hav the energy to dance in front of your coworker when I couldn't event get a "thank you, have a goodnight!" ?? Yes, I understand it's 12:30am & it's closing time soon but when u take my order & don't say anything afterwards then proceed to dance in front your coworker(male on male, if it matters) How is that good customer service?? Average ass Portillo's...just came here to get my fill (YAWN!) Plus slow ass service! read more

Like to start this review and say I have always come to Portillo's for many many years me and my family but today the service went above and beyond truly the two gentlemen at the Booth taking my order super kind, super friendly, amazing, very respectful young men and the gentleman who helped me with my order at the pick up window. His name was William. I believe his last name was Townley he is a stellar employee super kind super nice very professional a very, very good. Five star employee. William deserves a raise wholeheartedly. I would pay that man a raise out of my own pocket. That's how great of the service it was. I am truly just blown away by how kind everybody was how friendly everybody was I will always come back and I will always recommend this specific location over anywhere else. read more

One last hoorah! I've been traveling to Naperville for work for the last year and have somehow not tried Portillo's. It's been recommended dozens of times but for some reason I never made it. On my last night my colleague and I decided this was the time! We headed to the location closest to our hotel and I was honestly shocked at how large the restaurant was (and they have a drive through). Once inside it's pretty fancy with lots of seating and computerized ordering. Since we didn't quite know what to do we took the order at the counter route, on our way there we noticed a sign that had the most popular items. So we decided "why not"! We ordered the top 5 which included the sausage, hoagie, cheese fries, chopped salad and a slice of chocolate cake to go. Once the smorgasbord of food was all laid out and ready for my camera I could not believe my eyes ... we split everything just about half and half minus the salad because there was too much going on there and I actually do not like blue cheese. But the overall the sausage with peppers was my favorite thing in the world if the line wasn't so long I would have ordered another one for the next day. Portillos gave me family owned vibes, the food came out fast and fresh and surprisingly the menu had many options. I will definitely come back for that sausage and peppers if the opportunity presents itself. read more

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Tried the new portillos salads and they are so good! They put a generous amount of chicken on them as well, I will definitely order these salads again. The cake was amazing, and had just the right amount of frosting on it but not too sweet. The service took a little bit, but I think that's to be expected since it's such a popular place. read more

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The nice thing about Portillos is that it's good whether you're eating in your car because it's one of those days. It's also just as good dining in or even at home. Portillos, you'll always be around to accommodate what I need and sometimes thats at your place, my place or even just in my car. Maybe I'll see you around. read more

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It's only worth it if you're really hungry, don't feel like cooking, and are willing to pay the outrageous price, for poor quality, and shrinking sizes go ahead. Cake is 1/2 the size it was, bread is stale and dried out. I'm not expecting the world, but I use to be a regular, and found the food enjoyable and filling. Now I only go when I need an excuse to avoid reality, and remind myself why this chain has lost its soul! read more

Have not eaten meat in 7 years and this was the first one I was okay with. The chicken pecan salad with that oh amazing honey peppercorn dressing!!! I am going to need to buy some of that so I can drink it! read more

Portillo's & Barnelli's Naperville - Chicken Pecan Salad with Bacon- I omitted the bacon. - Hot Dogs Near Me - Naperville, Illinois

I'm sorry but I can't continue to eat here and act as if everything is okay. The food quality has diminished significantly. The croissant on my beef and cheddar croissant was dry and borderline stale. The size of this sandwich has decreased by 20-30%. There was almost no beef on it. My fries were all tiny pieces, not one measured more than two inches and the majority were about an inch and a half long. So short I couldn't dip them into the side of cheese I paid for but that's okay because the cheese was not much warmer than room temp. Bye Portillo's, you suck now! read more

Place is still brutal-- every single time I go there they can't seem to make a malt!! I'm serious it's brutal-- also the folks working there are lackluster and don't hustle at all- very frustrating to see- I know managers are working hard to train and fulfill these jobs-- but man- they have a system and process that was working -- stick to it- to the few workers there that work hard keep it up-- to the bums that are too lazy too get the malt powder out- and take extra time to make malt - make the damn malt with the powder and not chocolate sauce!! You can't trick me-- plus manager knows now- Anywhoo also fill those cheese cups and smile and be nice That's all Respectfully read more

Portillo's & Barnelli's Naperville - Half filled cheese cup, mabye half the fries get cheese - Hot Dogs Near Me - Naperville, Illinois

We came for this Elite Experience with Portillo's. I got their new Spicy Chicken salad and their Caramel Spice Cake. The salad was very good just too spicy for me. I tried giardinera for the first time. I was waiting for my ulcer to pop up since jalapeños and I don't mix but all was well. I truly liked the flavor it just doesn't like me! The cake was to die for!! We will be going back to get that again! Hubby got their new Chicken Pecan salad and the Caramel Spice cake as well. He really enjoyed his too. What's not to like- it's Portillo's!! read more

Portillo's & Barnelli's Naperville - Spicy Chicken Salad and Caramel Spice Cake - Hot Dogs Near Me - Naperville, Illinois

I visited Portillos on Ogden today for lunch. I had a coupon that required a $5 purchase as well as an offer for a free piece of cake for my birthday that did not require a purchase. The general manager, Matthew, refused to give me both offers. The food there is good. But the general manager's logic and customer facing qualities are not. read more

This must be a popular place as it was still quite busy at 2:30 p.m. the dining area is huge & so is the menu. There's something for everybody. Cute deco in the dining room too. read more

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I love Portillo's and am always super excited when I get to go! We came during an afternoon for lunch and it was pleasantly crowded but not overwhelmingly so. The servers were very helpful as we made an order - I got the chopped Greek salad and my husband got the spicy chicken chopped salad. We also got to try the Salted Caramle Spice cake slice and shake. For the kids -we got the mostacciolifor them to share (they are pretty big), as well as side order of fries and drink. In regards to the food - LOVE the salads. They come with warm bread and are very filling and flavorful. I also LOVEDDDDD the spice cake, it was so good and is big enough for multiple to have a bite (if you wish ha!). Lastly - our kids can be pretty picky with food when we go out , but BOTH kids loved the mostaccioli, which means this was a winner! Had a fine time dining in and received exceptional service. Hoping to be back soon! read more

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Portillos + Barnellis the best! My go-to order has always been the chopped salad so I opted to try out the spicy chicken chopped salad with giardinera this time around. Overall the chicken was super crispy and juicy and I liked the kick of the spice. I think I still prefer the original chopped salad bc the giardinera flavor overtook the dressing (which is the best part!). I usually order inside because the drive thru takes ages here, so it's a quicker way to get your order. read more

Portillo's & Barnelli's Naperville - Spicy Chicken Chopped Salad - Hot Dogs Near Me - Naperville, Illinois

When I pulled in, there was a long line for the drive through. I went into the restaurant and there wasn't a long line to place your order but there were a lot of people waiting to pick up their order. The menu is pretty simple and I decided to go with the classic hot dog with a side of fries. I was anticipating a long wait due to the amount of people waiting but my order came out quickly. The hot dog comes with mustard, a pickle, onions, and peppers. The melody of all those flavors worked really well together. The hot dog seemed to be boiled, I prefer the grilled/fried ones but this did a serviceable job. Chicago has it right by not putting ketchup on a hot dog. I will say though, it was a pretty sloppy hot dog. The fries on the other hand were only okay. They came out nice and hot but not much crispiness and flavor to it. Overall, this is a decent place to check out. read more

Portillo's & Barnelli's Naperville - Hot Dogs Near Me - Naperville, Illinois

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My partner is from Chicago and it was my first time visiting from Texas so I had to try the infamous Portillo's I have always heard about. Fun environment upon arrival. A bit of a wait in line but not terrible. I tried the chili cheese dog. I have never had a bun with sesame seeds before so that was different. It was really small, I was hoping it'd be a little bigger. She got her infamous chocolate cake and cake shake that made her happy so bonus points for that. read more

Portillo's & Barnelli's Naperville - Chili Cheese Dog to go - Hot Dogs Near Me - Naperville, Illinois

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If you've never been to Portillos and you're in Chicago definitely go! The Italian beef is delicious!! Always a good experience when I go!

This is a Chicago staple... a must have... a city wide treasure... if you come to chicago and don't have an Italian beef or a hotdog from Portillo's you will not be allowed back into the city again! This is just one of those truly Chicago things... all must try it! You can get your Italian beef just about anyway you want it. Dry, wet, with peppers without, add a sausage, or cheese, or have it plain... all on hoagie Bread. Or get a true Chicago style dog with all of the fixings! Peppers, relish, pickle spear, tomatoes, onions, and mustard... again stack it the way you want it... loaded or plain... but take my advice get it loaded. It isn't a chicago dog with out everything on it... including the kitchen sink! Don't forget the fries... these are the perfect addition to any item! Crinkle cut and deep fried to a perfect golden crunch. Not all of the Portillo's look like this one but all of them do have their own character... including the characters that work there. This is a true Chicago treasure... a local must have... and something that every time I go back I have to get as much as I can of! read more

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The hot dog was okay, the sandwiches were okay, the fries were okay. Everything was good enough for a late night meal (except I don't recommend the cake shake, unfortunately!) read more

The hot dog has changed significantly for the worse. It no longer has that "snap" of a Vienna Beef dog. Now it's limp and mushy. So sorry Portillo's but you can't cut corners and keep customers. read more

Since being bought out Portillo's is not the same but I overall a great slice of Chicago food is well represented. I'm a fan ... there are other more authentic places out there, but you can't go wrong at Portillo's! read more

I ordered the bsked mosticelli from Bsrnelli's. Afterwards noticed boxed blocking that side, remodeling. Pickup at Portillo's side. It took 28 minutes for the oeder to srrive. Normally it takes about 10. They did refund my payment and offered a free desert. Until the remodeling is done, you may want to avoid the pasta, salads, and ribs. read more

Hot dog was ok, nothing special. It had this casing that was too noticeable in each bite. The steamed bun was more soggy, than lightly steamed. A bite didn't seem like the perfect bite at any point. I know it's fast food and it was fast alright, but I expected a little more love in the Chicago dog. (kosher) read more

Portillo's & Barnelli's Naperville - Hot Dogs Near Me - Naperville, Illinois

Food tasty and what I expect by coming to a Portillos. Service was a little slow and staff seemed a little overwhelmed. read more

All the complaints I read are about service. Come on folks, the food industry is getting killed trying to find people to work. So let's get to the food. The dog and beef were great as usual. Both were prepared well and I loved it. Please remember that your life may have returned to normal, but restaurant staffing has not. Give them a break. read more

Portillo's & Barnelli's Naperville - Dog and beef - Hot Dogs Near Me - Naperville, Illinois

I knew I had to try this Chicago staple. It was showcased on drive thrus, diners, and dives. And I never forgot the cake. My job treated me so I indulged. The Italian beef sandwich will make you smack your lips. Tasty meat, hot peppers , soft hoagie bread. Portillos, you're a hit! read more

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