I tried giving Popeyes one more chance. This was the last one! Y'all sold me this raggedy box of bullsh!t. First off, I know the biscuits are already hard and dry as heck. I rubbed the two together, jokingly calling the family to dinner and started a doggone fire in my kitchen. Look at my photos below. The chicken was so bad. My dog didn't even want to eat it. And she never turns down food! Your kitchen is a mess, your employees knew dang well what they sold me. They were laughing at me from the drive-thru and went to hide. I should have opened the box there, but my mistake for trusting in you Popeyes. I went inside to get my large fry. They forgot to put in my order and gave me a half-empty box of fries! By the way, the fries were the only thing we could eat. The fried pickles tasted and felt like I was chewing on my great granddaddy's old leather bootstrap! My kids and wife wanted Popeyes. I did not! I wish you could have seen the way they looked at me when they opened that box of chicken jerky! Disappointment and devastation. You would have thought it came from The Bone Temple Kitchen and Dr. Ian Kelson cooked it himself. I apologized while gnawing on a piece, gaslighting them into believing we could sit and enjoy this abomination for dinner. What if this had been my last time seeing my family? The trauma this chicken could have given them had I choked and died. Embarrassing just the thought if this were the last image of me in their memory forever. My son ate the fries and my daughter had the biscuit but drowned that thing in butter and honey so she could try to swallow it. I feared for her safety and life! She's so daring and obviously fear is not a factor for her. I had to watch them suffer all because your employees didn't want to make fresh food. I knew that the chicken had skin cancer, I could taste it from sitting under that lamp since the opening hours. Popeyes, bring me your torch, it's time to go. Signed your Ex-Loyal Customer (inserts lifespan and dash of life on head stone) Since June 12, 1972 - March 28, 2026. read more

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Just horribly rude staff at this location. I'll leave it at that and hopefully never come back here. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Austin, Texas

Flavor is amazing! I went here to try as I read everything is fried in beef tallow! Taste is great! Downside- I went inside to order. No one is attending the counter. Counter and tables have not been wiped down in a while. Condiment area is filthy. Menu boards are not all working. Looks like there's only family meals of tenders and no chicken. But clearly there is chicken waiting to be served After a while and just before I head to the door a young girl with a hicky on her neck comes out of the office and in an unintelligible voice asks me something. I communicate I want an individual meal. She does understand. I get what I order. It's hot and delicious. Chicken is tiny. Drumstick is pinky size! Oops and 2.5 hours later - diarrhea! read more

Popeyes Louisiana Kitchen - Pinkie sized chicken pieces - Fast Food Near Me - Austin, Texas

Spicy chicken sandwich Spicy chicken sandwich Spicy chicken sandwich Don't expect great service or anything else but their sandwich rules. read more

I came here Omar good manager other staff bad Omar 5 stars I got chicken sandwiches Omar good manager read more

Awesome manager .They were out of an item so he gave us our other item free. Went through the drive through so not sure about the inside. I would give it another chance . read more

Staff is horribly rude. Location claims they do not serve items nationally advertise. Staff wears headphones while working and the place is overall not well kept. Do not come here. read more

It's like they only hire people that has no common sense. I went and ordered a 12pc BONELESS WINGS just to get home and their bone-in. I stop by every once in a while and get food here but every time I come I choose to eat here there's ALWAYS A PROBLEM with the food or service. I don't see any growth in the future on the restaurant. I stay 1 hour away by the way and this is the closest Popeyes. If you reading this please drive that extra 5 or 10 minutes to a different location to actually get and feel that satisfaction that you're looking for!!! read more

Popeyes Louisiana Kitchen - 6 Spicy Bone-In Wings - Fast Food Near Me - Austin, Texas

Yall are some rude a** people I swear, I never write negative reviews but charging me 31 dollars for an order that yall forger HALF OF. I'm sorry, there's some actual people that would do anything to get a job. These people are in the back on their phones with ATTITUDES. And I know there will be no change but yall should fire those rude people. (not the old lady) literally the "manager" slammed the window at our faces after forgetting our drink and not even making it right. I know this is petty asf but this is just horrible , I work in customer service and no place should act like this. This place so deserves that 1.4 rating. Good luck on getting this places stars up! FOR SURE this place is a gutter. read more

Great people working there although the spicy chicken & mango lemonade was kinda good., the service was quick and a interesting ambiance there read more

Popeyes employees in Austin truly just do whatever the hell they want. This location specifically is ground zero for lazy refusal to make your food. Arrived at 12:35, a whole 25 minutes before closing. They "don't have" anything besides bone in chicken. What? Nearly a half hour until closing and you have *nothing* besides bone in chicken? No sandwiches, no tenders, and "no we can't make any more- we close at 1". Oh wow, cool! I wonder how their bosses feel about their refusal to do their jobs? This is a repeated occurrence. Literally fire the entire staff and start from scratch, or pay these people a living wage to beget them giving a f*ck. Never again. read more

Amazing experience!!! Great customer service. Great food. Great people. Will definitely be back.

Love coming by here because Ms. Patricia makes the experience so much better! She makes every customer feel welcomed and the food is great too. read more

The absolute worst run fast food place on earth. Could not be run by more careless workers. I have never once had a correct order. They could care less about looking at the order and more about who has a worse life. I haven't ever received the correct side and god forbid they get the sauce in the bag let alone the correct written out sauce for the dry over cooked tenders. Which have so much potential ruined by lack of effort to do the simplest jobs out there. Manager get your shit right read more

I ordered a spicy chicken sandwich that came out cold, the fries were okay but could've been better, and the mac and cheese just tasted like mushy cheese. read more

order 3 pieces chicken using drive through. the food is cold must be out at least one hour, not even keep under temperature control. not safe to consume. read more

Diobel was so kind and went out of his way to help us. He acted as if the place was his own. We will return to this Popeye's as we were treated so well - and the food was good too. read more

Ordered via postmates at 12am. Mind you we ordered this knowing they may mess up our order ( 6 chicken sandwiches: 3 spicy, 3 pickled). When we received our order and took it out we found that they had plopped 2 chicken tenders in between two slices of bread and called it a day for each sandwich. No pickles and no sauce on any of them. Every single sandwich was cold and the chicken was dry. Again, I wanted to reiterate that we knew they may mess up our order a bit given the time but this is incredible. This was just blatant and deliberate disregard for our order. Absolutely disgusting and deplorable. read more

Popeyes Louisiana Kitchen - Spicy Chicken Sandwich - Fast Food Near Me - Austin, Texas

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Food is aletas ready Service is excelente Ambience extraordinario. Thanks To Maria show always mejor us come back Service is always great read more

Longtime Popeyes fan for 50 years. The Popeyes store on Airport Road in Austin was the worst meal ever. Not just at Popeyes. Chicken overcooked, French fries soggy and the biscuits I love so much were hard as rocks. My review: it sucked and zero stars. The only reason I put one star is that the app forces you to or it won't post. So double zero stars. Ripped off in Austin. read more

Pleasantly surprised and enjoyed it. The neighboring areas looked quite run down and the pavement around the place had more pot holes than a war zone, but the drive thru experience was quick and spot on. Had the two piece meal and the chicken was exactly what their engineers (I'm sure less cooks were involved at their CHQ than engineers) planned. Tasty and a bit of a Louisiana bite. The rice & beans were also good. Slaw wasn't my style but it was fresh. Biscuit was tiny. The CHQ has as many accountants figuring my meal dynamics as engineers. Worth a desperation run if tired of burger drive thrus. read more

Popeyes Louisiana Kitchen - Tasty chicken & rice/beans. Micro biscuit tasted good. Slaw fresh but not how I like it. - Fast Food Near Me - Austin, Texas

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Sadly this was the closest location when my hankering for some chicken hit, but please avoid this location like the plague! We tried both the original and spicy and boy did this location live up to their negative reputation. Not only did the staff struggle with a large order, but they also delivered one of the worst tasting sandwiches I've had in awhile, definitely not worth the long wait. If you can imagine all the things that can go wrong while making a fried chicken sandwich then that would be exactly what our sandwiches tasted like. Each bite was greeted with a soggy/stale batter combined with a dried out piece of chicken and a chewy/overly toasted bun. The only "good" tasting thing about this sandwich was the miniscule amount of sauce and the pickles, which is surprising since I am normally not a fan of pickles. Overall, an $8 loss but I would probably give this sandwich another chance but definitely not at this location. read more

Popeyes Louisiana Kitchen - What a waste of time, money, and calories consumed. - Fast Food Near Me - Austin, Texas

Horrible service they over charge you give you old food they give you what they want not what you pay for.. of course phone rings and it goes to a personal voicemail THIS PLACE IS HORRIBLE read more

I'm wondering if the owner of this Popeyes reads the reviews or even cares?.... It's 9:10, lobby is t supposed to close until 10, but doors are locked and everyone is sitting around on their phones. Go through drive through to be told they're completely out of all but mild dark meat and fries. Fine. Get to window and am told we will have to sit and wait on fries. It's now 9:34 and we are still sitting here waiting on fries... that I guess cook themselves, since staff folks are much too busy on their cell phones and hanging out in the lobby. These people seriously need better management and an owner that actually gives a crap. What a mess. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Austin, Texas

food is great ready hot fresh great service great music thanks for your service will come back read more

For 20 nuggets with french fries, and drinks and a 2 piece combo it was $31.69 that's too much money. little pieces big prices!!!! read more

The order has been wrong every single time I order here. From missing items to totally incorrect items. Employees are just fooling around. The food is only fresh 50% of the time. Just go to another location, that's what I'll do in the future. read more

They overcharge you and then make you feel crazy when you ask them about it... when the prices don't match the menu, don't go there again!

Tonight at 10:30 there were three young Hispanic males working when I got my food. It was so cold. I didn't know what to do. I did not want to call the scene over the two pieces of chicken that I ordered, but I was expecting fresh food and the chicken was so cold. I had to leave a review.. when I gave the money to the cashier to pay. He hesitated to take my money, close the window and whisper it off to the other two workers then put the money into the cash register 10 seconds later they come with a bag. Ordered was two pieces of chicken and a biscuit. I really hate eating cold food from a fast food place. That's supposed to be fresh every time. read more

The food did not taste fresh. The chicken tasted like it was sitting there for hours. Didn't have a crunch or crispy taste and the biscuits tasted dry and reheated. Cole slaw and macaroni same thing, although, the Diet Coke tasted good. At least we know they're keeping the lines clean and ratios of carbonation and syrups right. Probably need to work on their chicken again. read more

The service here is absolutely terrible. It took at least 30 minutes for my group to order, and it was not even that the line was long, it was just that no one was that the cash register to serve us. I am not sure if they were understaffed or the staff was just not functioning purposefully. Anyways after we ordered, the food took forever to come out. They can't really label this fast food when nothing about it is fast. The food was ok. I ordered fried chicken for the two piece Tuesday deal. The were out of the white meat that I ordered so I got dark meat instead, I did receive a lot of pieces though, way more than two, which was a nice surprise. The side of mashed potatoes I got was also food but overall my experience was unsatisfactory. read more

It was dirty inside wait 30 minutes for my food and it was good but 40 dollars a whole family crazy

I've tried a few times in the past 6 months to pickup food from the Popeye's on Airport Blvd. Tonight was my last attempt. They are only serving via the Drive Thru, and I've driven by several times when the line was long and kept driving. Tonight, I headed over to check the wait and it was the shortest line I've ever seen. There was only one car at the ordering kiosk so I pulled up directly behind them. 10 minutes later, the car in front of me still had not progressed. It was unclear to me whether they had even ordered yet. I bailed out of the line and pulled around the building to leave, and it was them I realized there were 4 cars lined up waiting for their food. If it takes 10+ minutes to prepare an order for each car, this Popeye's will be closed in the near future. read more

How is this joint still open and what's the point of running it if none of the workers care? Literally couldn't even do the bare minimum. We were told at the window to move up ahead and wait for our food (does not make any sense; are workers going to bring it out to us?) but noticed everyone behind us were getting their orders. After waiting for quite awhile, my partner heads inside to confront and notices there were FIVE WORKERS SITTING AROUND. It was basically EMPTY INSIDE. The kid at the window who instructed us to move up leaves, one kid is literally eating chicken on the job sitting on the floor. My partner has to repeat our order and it's clear they hadn't started on it. We get our order back and of course they get it wrong. They just give out whatever they feel like here apparently. The incompetence is astounding. DONT GO HERE. read more

still no chicken sandwich AND the restroom is the nasty thing ever. They are too lazy to restock is properly so the toilet paper is on top of the holder as well as the paper towels. Chick-Fil-A Everytime. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Austin, Texas

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Missing apple pies there were four didn't get them missing fries no sauce gave us mashed potatoes that we didn't order for one.

My entire order was wrong, not one thing was right! I'm convinced that every employee at this location has a lower than average IQ and are bad at everything they do in life!!! read more

This is the closest Popeye's to UT Austin so I don't have much choice when it comes to which one I want to eat at. The location is pretty sketchy looking, as it is seemingly in the middle of nowhere, so that's nice I suppose. They randomly run out of sides, napkins, and the like which sucks. The only reason to come here is for Two-piece Tuesday, which is a really good deal ($1.19 for a wing and drumstick). If not for that offer, I wouldn't come here. Last time I went, they forgot our biscuits when we went through the drive thru, which was very disappointing when we got home. Still, Two-piece Tuesday makes this place worth going. read more

Popeyes Louisiana Kitchen - Gotta go all out on two piece Tuesday - Fast Food Near Me - Austin, Texas

I Love Popeyes! This particular location though. Tiny chicken tenders 1/2 the size that I'm used to from Popeyes and dry at 4:30 in the afternoon on a Saturday. The fries taste like raw potatoes. Is this some new money saving deal? This location in Bastrop needs some attention! Something is wrong. read more

Even for a fast food place, this was rough. I'm not huge on fast food. However, I do love me some spicy chicken from Popeye's. I don't have one anywhere near me so beyond rarely stop at one. Today I was starving and drove by one so decided to stop. I saw they have their chicken sandwich available right now and so decided to try it. Did the spicy with fries. Both were good, as expected. Thus 2 stars here instead of 1. I'm giving this location a low rating simply because of the standards in this restaurant. The place is filthy. Garbage on the floor in the kitchen. Dirty everything. The eating area also very dirty. Even the walls. The state of disrepair in the place is also astonishing for a chain. It desperately needs some work. Even one of the menu screens was broken or off. I ordered and after getting my drinks looked for straws. I stood back in line to wait my turn to ask for one. After taking the order for the guy in front of me, the lady at the register turns around and leans on the metal cooking thing behind her and starts talking to someone in the kitchen. Thinking she was just coordinating something, I patiently waited a couple minutes. And 2 or 3 minutes of her chatting, I finally called her (nicely, "ma'am"). She came over (not excited). I ask for a straw, I find out they are out of straws. While eating, theres two restaurant staff outside chatting and smoking. One comes inside and the other leans in (while still holding a cigarette in his hand) and blows smoke in the restaurant and proceeds to talk to customer who is walking toward the door. I get this isn't a great part of town. I get that it's a fast food restaurant. But come on! This place needs more than an overhaul. I don't understand how it is open! read more